Ratings based on 245 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.4 Room cleanliness
4.4 Service & staff
3.7 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Land Brandenburg

Nach 2X immer wieder

Posted May 4, 2015
Pros: Der Sevice und die freundlichen Mitarbeiter waren top.
Cons: Eigentlich nicht..
Location: Es befindet sich in der Altstadt. Blick aufs Marmarameer und die blaue Moschee. Alles super zu Fuß erreichbar.
Da wir vor 5 Jahren schon einmal dort waren, wurden wir nicht enttäuscht. Die Zimmerausstattung wurde erneuert. Der Service und die Sauberkeit waren super. 5 deutsche Fernsehsender, das ist top. Frühstück sehr vielfältig. Wird seinen 4 Sternen voll gerecht.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom NRW

Super schön, Zimmer etwas klein

Posted May 1, 2015
Pros: War alles sehr gut.
Cons: Die Zimmergröße ist nicht richtig angegeben.
Wir haben 5 Nächte in diesem Hotel gewohnt. Es liegt am Rande der Altstadt mit direktem Blick auf Bosporus. Zu Fuß ist man in knapp 10 Minuten an der Haiga Sophia. Das Hotelpersonal ist sehr freundlich, die Zimmer neu, sehr gut ausgestattet und sauber, aber klein. Auf der expedia-Seite steht eine Raumangabe von 22 m², 12m² sollten richtig sein. Frühstücksbuffet ist umfangreich und lecker.
Comment from Hotel Management
May 5, 2015 by Aytekin Güç, Hotel Management
Dear Guest, Thank you for taking the time to write a feedback after your stay in our Hotel . We are happy to read, that you enjoyed your stay in our Hotel, especially the excellent accommodation and our friendly staff. On behalf of our entire team, your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Best wishes Aytekin Güç General Manager BEST WESTERN CITADEL HOTEL
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Gütersloh

ich fühlte mich in diesem hotel gut aufgehoben.

Posted Apr 19, 2015
Pros: Das Fruhstücksbufett ist reichhaltig und gut. das Personal insbesonders Messut und Nyazi. Wir haben Täglich 2Flaschen Wasser bekommen
Cons: Das Zimmer war nicht immer gut gesäubert
Location: blaue Moschee, Top Kapi, Aya Sofya, Grosser Bazar und viel mehr.
dieses Hote würde auf jedenfall weiter empfehlen das Personal sehr nett und helfsbreit könte ich mich mit denen auf english gut verständigen. das hotel hat auf jeden fahl seine Sterne verdient. liegt sehr zentral ein Paar Minuten von die Istanbuler Sehnswürdigkeiten entfehrnt. wir könten aus unser Zimmerfinster die Sonnenaufgang und das Meer geniesen.
Comment from Hotel Management
May 4, 2015 by Aytekin Güç, Hotel Management
Dear Guest, Thank you for taking the time to write a feedback after your stay in our Hotel . We are happy to read, that you enjoyed your stay in our Hotel, especially the excellent accommodation and our friendly staff. We sincerely like to apologize for the any problems during your stay. We hope to welcome you soon again in our Hotel Best regards Aytekin Güç General Manager BEST WESTERN CITADEL HOTEL
5 out of 5
Recommended
for Everyone
by A verified traveler

A very pleasant hotel overlooking the water.

Posted Apr 18, 2015
Pros: The staff were very friendly and helpful. The breakfast was superb.
Cons: Nothing major.
Location: All the major attractions are nearby and those that aren't are easily reached by the buses that stop right outside the hotel.
We had a wonderful time here as it was close to the water and also close to the main attractions Istanbul has to offer. We would stay here again. The standard room we had was small but spotlessly clean and very comfortable for us as the room was for sleeping in as one wants to be out and about in Istanbul as much as possible.
Comment from Hotel Management
May 4, 2015 by Aytekin Guç, Hotel Management
Dear Guest, On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “BEST WESTERN CITADEL HOTEL”. We are forever grateful that you shared your ideas with us and other travelers. Our aim is just to make satisfy our guest to have a memorable and pleasant holiday .We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Thanks alot for your kindly comment and giving your time to write your ideas about your accommodation and experiences during your holiday . We will be always honoured to see you again at BW The President Hotel for your next trip to Istanbul. Kindest Regards, Aytekin Guç General Manager BEST WESTERN CITADEL HOTEL
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 11, 2015
Sehr schönes kleines, freundliches Hotel. Gut gelegen.
Comment from Hotel Management
May 4, 2015 by Aytekin Guç, Hotel Management
Dear Guest, On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “BEST WESTERN CITADEL HOTEL”. We are forever grateful that you shared your ideas with us and other travelers. Our aim is just to make satisfy our guest to have a memorable and pleasant holiday .We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Thanks alot for your kindly comment and giving your time to write your ideas about your accommodation and experiences during your holiday . We will be always honoured to see you again at BW The President Hotel for your next trip to Istanbul. Kindest Regards, Aytekin Guç General Manager BEST WESTERN CITADEL HOTEL
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Scotland

Nice hotel right on the sea front

Posted Mar 30, 2015
Pros: Nice size, only 30 rooms, so decent facilities without it being impersonal. Easy walking access to sights and restaurants.
Cons: Noise from neighbouring rooms.
Location: Great view on to the sea. Can easily walk to the blue mosque, Topkapi palace and Haghia Sophia.
The picture of the hotel on Expedia was slightly misleading in that it was taken in the dark and the Blue Mosque is in the background. The two merge into one and it looks as if the hotel has minarets and is very grand! That said, the hotel was comfortable, the staff helpful and friendly and I would return. My only grumble is that the walls were very thin, or insulation non existent as you could hear conversations taking place from neighbouring rooms, mobile phones ringing and even people using the bathroom in the next room.
Comment from Hotel Management
May 4, 2015 by general manager, Hotel Management
Dear Guest Thank you for writting your ideas and experiences regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. About your inconvenience,waitting your room get ready ,as you know check in time is 14:00. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kindest Regards, Aytekin Güç General Manager BEST WESTERN CITADEL HOTEL
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London

great hotel, great food, very accommodating staff.

Posted Mar 20, 2015
Pros: The staff made the hotel very welcoming The location is perfect if you want to be walking distance from the main areas..
Cons: Rooms are very tight for two adults as are the bathrooms in the double rooms.
Location: The Sultanahmet mosque, beach, grand bazaar are all walking distance.
The hotel was great and the restaurant food and service was excellent and very reasonably priced. The double rooms I found to be small for two adults but all in all I WOULD use this hotel again.
Comment from Hotel Management
May 4, 2015 by Aytekin Guç, Hotel Management
Dear Guest, On behalf of the hotel management and all the hotel staff, I would like to say that we are always honoured to welcome you to “BEST WESTERN CITADEL HOTEL”. We are forever grateful that you shared your ideas with us and other travelers. Our aim is just to make satisfy our guest to have a memorable and pleasant holiday .We will do our best in order to serve your needs in the way that will meet and exceed your expectations. Thanks alot for your kindly comment and giving your time to write your ideas about your accommodation and experiences during your holiday . We will be always honoured to see you again at BW The President Hotel for your next trip to Istanbul. Kindest Regards, Aytekin Guç General Manager BEST WESTERN CITADEL HOTEL
4 out of 5
Recommended
for Everyone
by A verified traveler

Rart at kunne sidde og følge skibene ude på vandet

Posted Nov 24, 2014
Godt hotel med meget hjælpsomt personale. Dog ville det have været rart hvis det havde været muligt at få frikirker luft ind uden at vinduet var helt åbent da vil boede i gadeplan ud til vejen
Comment from Hotel Management
May 5, 2015 by Aytekin Güç, Hotel Management
Dear Guest, Thank you for your nice feedback after your stay in our Hotel, I would like to say that we are always honoured to welcome you to “on BEST WESTERN CITADEL HOTEL”. We are happy to read that you enjoyed your stay and would be very pleased to welcome you again, next time you visit Istanbul Best regards Aytekin Güç General Manager BEST WESTERN CITADEL HOTEL
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London UK

very close to all the attractions

Posted Nov 14, 2014
very good hotel and staff Mr Niyazi is very helpful at the hotel good breakfast, clean hotel
Comment from Hotel Management
May 4, 2015 by General Manager, Hotel Management
Dear Guest Thank you for writting your ideas and experiences regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. About your inconvenience,waitting your room get ready ,as you know check in time is 14:00. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kindest Regards, Aytekin Güç General Manager BEST WESTERN CITADEL HOTEL
4 out of 5
Recommended
for Everyone
by A verified traveler

nice and clean

Posted Nov 7, 2014
you need to reapet for services all in all very pleasent
Comment from Hotel Management
May 4, 2015 by General Manager, Hotel Management
Dear Guest Thank you for writting your ideas and experiences regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. About your inconvenience,waitting your room get ready ,as you know check in time is 14:00. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Kindest Regards, Aytekin Güç General Manager BEST WESTERN CITADEL HOTEL