Standard Triple Room | View from room

Reviews of Urban Hotel Bomonti

4 out of 5
Urban Hotel Bomonti
Halide Edip Advar mah.Akar cd.No: 28, Istanbul, Istanbul

Reviews

7.6

Good

Rating 10 - Excellent. 54 out of 118 reviews" "
Rating 8 - Good. 21 out of 118 reviews" "
Rating 6 - Okay. 18 out of 118 reviews" "
Rating 4 - Poor. 11 out of 118 reviews" "
Rating 2 - Terrible. 14 out of 118 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Krasimira Borisova

Stayed 1 night in Jan 2024

10/10 Excellent

T

Stayed 2 nights in Jan 2024

10/10 Excellent

Amina

Traveled with family
Liked: Cleanliness, staff & service
The fridge wasn’t working
Stayed 3 nights in Dec 2023
Response from Samet on Jan 4, 2024
Dear Amine,Thank you very much for choosing our hotel for your stay and for taking the time to leave a review.We would be happy to welcome you again.Kind regards.

8/10 Good

Abdirazak

Stayed 2 nights in Dec 2023
Response from Samet on Jan 4, 2024
Dear Abdirazak,Thank you very much for choosing our hotel for your stay and for taking the time to leave a review.We would be happy to welcome you again.Kind regards.

8/10 Good

Alun

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Few minor points,they're not jacuzzi's, just baths. Internet keeps dropping out. TV is Chinese, so has no European language options. But it's a good location, and we'll appointed.

8/10 Good

Hatice Yasemin

Stayed 1 night in Dec 2023
Response from Samet on Jan 4, 2024
Merhabalar Yasemin Hanım,Konaklamanızda otelimizi tercih ettiğiniz ve vakit ayırıp değerlendirme bıraktığınız için çok teşekkürler.Sizi tekrar ağırlamaktan mutluluk duyarız,Saygılarımla.

10/10 Excellent

Omer

Stayed 3 nights in Nov 2023
Response from Samet on Jan 4, 2024
Dear Omer,Thank you very much for choosing our hotel for your stay and for taking the time to leave a review.We would be happy to welcome you again.Kind regards.

4/10 Poor

Dilek

Stayed 3 nights in Nov 2023

6/10 Okay

Sarmad

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Nov 2023
Response from Samet on Nov 24, 2023
Hello Dear Guest,first of all thanks for the choosing us!Your accomodation experience so important for us.Can you contact us via email so we can understand what's wrong?Thanks & King Regards.

10/10 Excellent

Daniel

Stayed 4 nights in Nov 2023
Response from Samet on Nov 21, 2023
Hello our dear guest,Thank you very much for choosing us and reviewing your stay.It is very important for us to see that you are satisfied with the hotel and its staff.We would be happy to welcome you again on your next trip.Thank & King Regards

6/10 Okay

dolores carrillo

Disliked: Staff & service, property conditions & facilities
Not good
Stayed 3 nights in Nov 2023
Response from Samet on Nov 20, 2023
Hello dear guest, first of all, thank you very much for choosing us for your stay and for taking the time to leave a comment. We take our guests' criticisms and suggestions into consideration and always continue to improve ourselves. If u can criticize us by describing u’r accommodation experience in more detail, we can fix anything we need to fix and provide a much better service to the guests who will stay at the hotel after you. Your "not good" comment could actually have turned into constructive criticism, and we could have quickly repaired ourselves as a precaution against this criticism. Thank you very much for your sensitivity. Best regards…

8/10 Good

NOZIMDZHON

Liked: Cleanliness, staff & service
Stayed 2 nights in Nov 2023
Response from Samet on Nov 12, 2023
Merhaba Nazım bey,Konaklamanızda otelimizi tercih ettiğiniz ve vakit ayırıp değerlendirme yaptığınız için çok teşekkürler,Bir sonra ki seyahatinizde sizi tekrar ağırlamaktan mutluluk duyarız.Teşekkürler & Saygılarımla.

10/10 Excellent

Meghrig and Nathalie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is very safe and pleasant to stay. They have very helpful and friendly staff with awesome ambience. And not to mention how affordable it is. I would highly recommend this place for tourists coming for shopping and sightseeing due to the location of the place. Finally I would like to Thank Ece and Tolga for making our stay very memorable (they were so friendly and helpful the owner of this place must be very lucky for having such pleasant staff) Thank you for everything
Response from Samet on Oct 30, 2023
Hello our dear guest,Thank you very much for choosing us and reviewing your stay.It is very important for us to see that you are satisfied with the hotel and its staff.We would be happy to welcome you again on your next trip.Thank & King Regards

8/10 Good

Suresh

Business traveler
Liked: Cleanliness, staff & service, amenities
Value for money facilities. Smell in the toilet was not very comfortable.
Stayed 1 night in Oct 2023
Response from Samet on Oct 15, 2023
Hello Dear Suresh,Thank you very much for taking the time to share your accommodation experience,Thanks to the feedback of guests like you, we always take forward steps to improve ourselves and correct our mistakes.We would be pleased to welcome you again on your next trip to Istanbul.Thank you & Best Regards.

10/10 Excellent

Marvina

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff went above and beyond to make our stay unforgettable. They were always there to assist us with a smile, offering helpful suggestions and ensuring we had everything we needed. Their genuine kindness and warmth made us feel right at home. We truly appreciated their exceptional service and would highly recommend this hotel to anyone looking for a delightful and welcoming experience.
Stayed 13 nights in Sep 2023
Response from Samet on Oct 15, 2023
Hello dear Marvina,Thank you for sharing your accommodation experience with us.It's great to see that everything is okay,we would love to welcome you again,Thank you & Best regards.

10/10 Excellent

Ali Osman

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Samet on Oct 8, 2023
Merhaba Ali Osman Bey,Konaklamanızda otelimizi tercih ettiğiniz için teşekkür ederiz ve her şeyin yolduğunu olduğunu görmek harika.Sizi tekrar ağırlamaktan mutluluk duyarız.Teşekkürler ve Saygılarımla.

10/10 Excellent

Alex

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel
Awesome. Friendly and helpful staff
Stayed 4 nights in Sep 2023
Response from Samet on Sep 23, 2023
Hello Mr.Mbega,It was a very pleasant experience for us to host you in our hotel. We would like to host you again on your next trip to Istanbul.Thanks & Best Regards

8/10 Good

Joel

Liked: Cleanliness, staff & service, room comfort
1 week stay
The staff were absolutetly amazing and hospitable. Helped me book an airport taxi and helped me with evrything i needed. Turkey isnt the most friendly country but the staff went out of their eay to make you feel welcome. The woman, a young guy about 24 and the overnight guy who speaks english all amazing, unfortunately i lost their names but they were amazing.
Stayed 5 nights in Sep 2023
Response from Samet on Sep 23, 2023
Hello dear Joel, we’re very happy to see that everything is fine during your stay at the hotel, that you are satisfied with the hotel and the staff, we’re waiting for you again on your next trip to Istanbul.Thanks & Best Regards.

2/10 Terrible

Ali Osamah Makki

Stayed 3 nights in Sep 2023
Response from Samet on Sep 18, 2023
Hello, our valued guest, thank you very much for taking the time to evaluate us. We do our best for your satisfaction. Please contact us and let us know the issues you are not satisfied with, so that we can improve ourselves and offer a better accommodation experience to our guests.Thanks & Best Regards.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are clean and comfortable. Location isn't bad location but isn't the best either. Only bad stuff that happened is that I asked for a blanket and they didn't give me one.
Stayed 5 nights in Aug 2023
Response from Urban Hotel Bomonti on Sep 12, 2023
Dear guest,Thank you for your time to share your kind thoughts.Hope to see you soon again.Best regards

10/10 Excellent

Dalei

Stayed 1 night in Aug 2023
Response from Samet on Sep 16, 2023
Hello Dear Dalei, thank you for taking the time to review us. It's nice to see that everything is fine, we would be happy to welcome you again in our hotel. Kind regards.

10/10 Excellent

Khader

Stayed 1 night in Aug 2023
Response from Samet on Sep 16, 2023
Hello Dear Khader, thank you for taking the time to review us. It's nice to see that everything is fine, we would be happy to welcome you again in our hotel. Kind regards.

8/10 Good

Tariq

Traveled with family
Liked: Staff & service, property conditions & facilities
Property is ok but be sure to specifically ask for a non smoking room in advance if you are nit a smoker
Stayed 3 nights in Aug 2023
Response from Urban Hotel Bomonti on Sep 12, 2023
Dear Tariq,Thank you for your time to share your thoughts.Best regards

10/10 Excellent

Khader

Stayed 1 night in Aug 2023
Response from Samet on Sep 16, 2023
Hello Dear Khader, thank you for taking the time to review us. It's nice to see that everything is fine, we would be happy to welcome you again in our hotel. Kind regards.

4/10 Poor

Turan

Stayed 2 nights in Jul 2023
Response from Samet on Sep 16, 2023
Merhaba Saygıdeğer Misafirimiz,öncelikle vakit ayırıp bizi değerlendirdiğiniz için teşekkür ederiz.Değerlendirme yaparken,beğenmediğiniz veya uygun bulmadığınız hususları yorum olarak yazsaydınız size yardımcı olabilirdik.Bir sonra ki konaklamanızda bu konuları telafi edeceğimizden emin olabilirsiniz.Saygılarımla.

8/10 Good

Gurbet

Stayed 2 nights in Jul 2023

4/10 Poor

Bulent

Stayed 1 night in Jul 2023

10/10 Excellent

Emrullah

Stayed 2 nights in Jun 2023

6/10 Okay

Nafissatou

Stayed 2 nights in Apr 2023

6/10 Okay

Delphine

Business traveler
Douche très sale nous n’avons pas pris de douche les trois nuit
Stayed 3 nights in Mar 2023
Response from Urban Hotel Bomonti on Apr 20, 2023
Dear Valued Guest,Thank you for your time to share your experience in Urban Hotel Bomonti.Best regards,Urban Hotel Bomonti

6/10 Okay

Saffie

Disliked: Cleanliness, property conditions & facilities
The bed was not at all comfortable, which is a most for me. There was a smell coming from the bathroom. Too much noise from the outside. I could’ve got a much better service for the same value of money elsewhere. Will not recommend. Staff are great though.
Stayed 4 nights in Jan 2023
Response from Urban Hotel Bomonti on Feb 17, 2023
Dear Valued Guest,Thank you for your review of our hotel. We are deeply sorry for your unpleasant experience. We will use your complains to provide better experience for the future. Thank you

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff and great location. Super clean rooms and an amazing Turkish breakfast with many choices. This breakfast is a must try! Easy access to transport and taxis. Very friendly staff and reception! Highly recommended! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
Stayed 1 night in Jan 2023
Response from Urban Hotel Bomonti on Feb 17, 2023
Dear Valued Guest,Thank you for your time to share your thoughts. It is very nice to hear that you are enjoyed in our hotel. I will share your kind thoughts with the team.You are always welcome. Urban Hotel Bomonti

10/10 Excellent

MONA

Stayed 4 nights in Sep 2022

6/10 Okay

Hamam

Business traveler
Liked: Staff & service
Not a 4 star hotel
Stayed 1 night in Sep 2022
Response from Urban Hotel Bomonti on Nov 1, 2022
Dear guest,Thank you for your review.Best regards

6/10 Okay

Sajjad

Stayed 5 nights in Sep 2022

10/10 Excellent

Eihab

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff , service, location especially thanks to Mr.Mertcan & Ms. ece Volkan. Sure will come again for urban hotel.
Stayed 1 night in Jul 2022

8/10 Good

Suhaib

Stayed 1 night in Jun 2022
Response from Elahe khorasani on Jun 22, 2022
Dear Mr. Suhaib, Thank you very much for choosing to stay at our property and for taking the time to write us your precious feedback regarding your accommodation. We are delighted that you have been satisfied with our service. We are looking forward to welcoming you again to Urban Hotel Bomonti. Warmest welcome

8/10 Good

PREDRAG PETER

Liked: Cleanliness, staff & service, property conditions & facilities
One receptionist (taller, dark-hair, elegant young lady) was very welcoming, friendly and helpful in locating nearby restaurant (after a long intercontinental flight) and another receptionist, a younger taller gentleman, behind the receptionist desk on 22-24 April (or so) was very helpful, first, in finding a place for an unplanned extended stay, and helping with securely storing my photographic equipment.
Stayed 2 nights in Apr 2022
Response from Ela khorasani on May 24, 2022
Dear valued Guest, Thank you very much for taking the time to write your precious feedback regarding your accommodation in Urban Hotel Bomonti. We were delighted that you have been satisfied with our customer service. It will be motivated us to give our customers better service in the future. We are looking forward to having you on our property again. Warmest Regards

2/10 Terrible

NASTASIA, New York

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
had to book this hotel last minute due to a travel schedule change and this has to be the worst hotel experience I've ever had. The Urban Hotel Bomonti IS NOT as advertised in the photos. The photos you see everywhere online are digitally enhanced and not real. I know firsthand because I checked in, only to find the most disgusting, dirty, unsafe room I've ever seen. To top it all off, the walls had MOLD on them. The worst part was how unsafe this room is. As a solo female traveler, I was appalled at the huge window above my bed that was covered with nothing but a THIN CLOTH. Anything or anyone could have crawled through. I raised the concern to management and they were EXTREMELY RUDE AND NOT HELPFUL AT ALL so I checked out and moved to a safer, cleaner hotel. The "5 star" reviews everywhere are obviously fake because the rooms DO NOT look like that. Also, you can tell that it's fake because all of the "traveler" photos are digitally enhanced. AVOID AT ALL COST. This sorry excuse for a hotel is literally a SCAM AND NOT SAFE. Please see photos for proof.
Stayed 4 nights in Feb 2022

10/10 Excellent

Amine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent while staying in this hotel. Staff is super nice the room was clean and the location is perfect.
Stayed 2 nights in Nov 2021
Response from Ela khorasani on Nov 25, 2021
Dear valued Guest Thank you very much for taking the time to write your precious feedback regarding your accommodation in Urban Hotel Bomonti. We were delighted that you have been satisfied with our customer service. It will be motivated us to give our customers better service in the future. We are looking forward to having you on our property again. Warmest Regards

10/10 Excellent

Judith Akoth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021
Response from Ela on Nov 15, 2021
Dear valued guest Thank you very much for choosing to stay with Urban Hotel Bomont and taking your time to write us your valuable evaluation. We are looking forward to having you again on our property. Kindest Regards

10/10 Excellent

Jedidah

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Please be checking on the bathroom especially the joints and edge conners and improve the cleaning in those areas otherwise very good
Stayed 2 nights in Oct 2021
Response from Ela on Nov 11, 2021
Dear Jedidah We were delighted that you have chosen to stay with us. Thank you very much for taking the time to leave us your valuable feedback about your accommodation. Please rest assured that we are going to address the issue which you have mentioned above. We are looking forward to having you on our property to provide you with better service in the future. Warmest welcome

6/10 Okay

TADJOUDINI

Stayed 2 nights in Oct 2021
Response from Ela on Nov 11, 2021
Dear Guest, Thank you very much for choosing to stay with Urban Hotel and for taking the time for evaluating us. We are looking forward to having you on our property. Kindest Regards

10/10 Excellent

Hedy

Stayed 6 nights in Oct 2021
Response from Ela on Nov 6, 2021
Dear Valued Guest Thank you very much for choosing to stay with us and for taking the time for evaluating us.We were delighted that you have been satisfied with our customer service. It will be motivated us to give our customers better service in the future. We are looking forward to having you on our property again. Warmest Regards

8/10 Good

Mohamed

Liked: Room comfort
Stayed 3 nights in Oct 2021
Response from Ela on Nov 11, 2021
Dear Mohamed We were delighted that you have chosen to stay with Urban Hotel Bomonti. Thank toy very much for taking the time for evaluating us. We are looking forward to having you again on our property. Kindest Regards

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel.. and the staff was very helpful and friendly
Stayed 2 nights in Oct 2021
Response from Ela on Oct 28, 2021
Dear Mohamed Thank you very much for taking the time to write your precious feedback regarding your accommodation in Urban Hotel Bomonti. We were delighted that you have been satisfied with our customer service. It will be motivated us to give our customers better service in the future. We are looking forward to having you on our property again. Warmest Regards

6/10 Okay

Jordan

Liked: Cleanliness
Decent hotel. Would not stay there again.
Rooms are significantly older than shown in the photos.
Stayed 1 night in Oct 2021
Response from Ela on Nov 15, 2021
Dear Valued Guest, Thanks for your stay with us and for sharing your experience with other travelers. We were sorry to hear there were some issues which you were not satisfied with your accommodation. Please rest assured we have addressed this with the team to ensure we improve on this. Kindest regards

10/10 Excellent

Igor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2021

6/10 Okay

Sayas

Liked: Cleanliness
Disliked: Room comfort
No air conditioning room was hot, i had to open windows but it was sooooooo much noise from outside.
Stayed 1 night in Oct 2021
Response from Ela on Oct 28, 2021
Dear guest, Thanks for your stay with us and for sharing your experience with other travelers. We were sorry to hear there were some issues with the temperature. Please rest assured we have addressed this with the team to ensure we improve on this. Kind regards,

10/10 Excellent

aseel

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! Will come back
Great hotel! Clean rooms, nice and helpful staff, great location (15-20 mins by foot to cevahir mall and the sisli center) and the area felt safe. Would definitely come back and recommend it to others!
Stayed 2 nights in Oct 2021
Response from Ela on Oct 14, 2021
Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that you enjoyed your accommodations. Our hotel aims to provide a truly unique experience, and we are thrilled that we were able to exceed your expectations. We look forward to welcoming you back to our hotel in the future. Sincerely,