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Reviews of Carlton Hotel

4 out of 5
Carlton Hotel
Feyziye Cad No. 22 Sehzadebasi, Istanbul, Istanbul

Reviews

6.2
Rating 10 - Excellent. 20 out of 166 reviews" "
Rating 8 - Good. 43 out of 166 reviews" "
Rating 6 - Okay. 49 out of 166 reviews" "
Rating 4 - Poor. 26 out of 166 reviews" "
Rating 2 - Terrible. 28 out of 166 reviews" "

6.6/10

Cleanliness

6.4/10

Staff & service

4.6/10

Amenities

6.2/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

2/10 Terrible

Verified traveler

Stayed 1 night in Mar 2021

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Mar 2021

4/10 Poor

blind

Stayed 7 nights in Nov 2020

10/10 Excellent

Sahand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are really respectfull, helpfull and the service is very good also the hotel is clean.
Stayed 3 nights in Nov 2020

6/10 Okay

Verified traveler

Liked: Cleanliness
The room was extremely small and the breakfasts was miserable, the location was perfect the reception was good overa
Stayed 2 nights in Sep 2020

6/10 Okay

Waqar

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019

8/10 Good

Hazem

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 10 nights in Dec 2019

8/10 Good

Verified traveler

Stayed 2 nights in Oct 2019

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities
My ceiling roof was dusty , drinks in my room was paid services without any indications and was super expensive
Stayed 3 nights in Oct 2019

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveler

Traveled with group, Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very outdated, dirty carpet and walls, bathroom had a very bad smell, shower has mold. I requested to be moved to a different room and had to pay extra. hotel rooms are nothing like the pictures, very disappointed. Staff is nice though.
Stayed 6 nights in Aug 2019

4/10 Poor

ABDULQADER

Disliked: Cleanliness, property conditions & facilities, room comfort
They give us two rooms at back side which is have bad looking and dirty
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Liked the price, didn’t like the rude receptionist
Stayed 3 nights in Aug 2019

2/10 Terrible

Verified traveler

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It a shaddy property, its old hotel with bad bedding n blankets.the woden work in the room is getting very detonating. It looks very beautiful from the picture please do not get carried away by the pictures. The staff is very arrogant. We landed in the hotel at night 3:00am and we had paid for thenight our room was given to someone else as we had booked a 3 beded room. We were made to wait n then given a smaller room. The night manager was very arrogant. The break fast was very ordinary, no one smiles. Had a tough time.
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveler

Traveled with family and small children, Traveled with family
Liked: Staff & service
It wasn’t very clean and the there were loud music which you couldn’t sleep
Stayed 7 nights in Apr 2019

2/10 Terrible

Verified traveler

Disliked: Amenities, property conditions & facilities
Stayed 5 nights in Feb 2019

8/10 Good

Sattar

The stay was ‘okay’ the hotel is located in a nice place, the Wi-fi doesn’t quite reach the rooms. The food is amazing. The mattress are quite hard to sleep on.
Stayed 8 nights in Nov 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

8/10 Good

Verified traveler

Stayed 4 nights in Sep 2018

2/10 Terrible

Sally, San Francisco

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bathroom was really dirty and the tub was full of the previous guest's hair. The bedding was also dirty and I saw cockroaches with my own eyes. The lights in the room were not working and the comforters in the closet was full of dust and had a pungent odor. Seriously, this place will ruin your Istanbul experience. Pay a little more and stay somewhere else. The breakfast was decent, but seeing the cockroaches will make you too nauseous to eat.
Stayed 2 nights in Sep 2018

10/10 Excellent

Rooby, Bahrain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its quiet and cosy. The staff are friendly. The location is really convenient for my preferred places. The area is so alive and cheerful. Its my second year to stay in carlton hotel and next year i will stay there too.
Stayed 4 nights in Sep 2018

2/10 Terrible

manny, england

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Humiliated by manager - worst experience ever
I usually dont write reviews when i have a bad experience as it may have been a one off but this time i was humiliated by the manager and kicked out of the hotel like ive never heard before or experienced. To start with i was in this hotel for a total of 6 days, every one of those six days there was an issue with the safe box and every time i asked the staff to change it he wouldnt and instead repaired and said call me every time u wish to open. Secondly the air conditioning was not working properly and leaked throughout the night which kept me and my wife up at 2am and 4am. The window facing the outside to other rooms was broken in the sense that it would not close wothout using considerable force. The above are some of the issues i experienced but can live with and have done before without complaining. The most upsetting part was partially my fault, i didnt read the check out time on the last day and came back to the hotel to find that all my luggage was downstairs in the lobby packed by the staff. I didnt release at the time why my luggage was downstairs and asked the manager why this happened, he shouted at me and said that he told me yesterday about this (even though i never spoke to him before or even seen him). I asked him not to shout at me as my baby boy and wife and other people were watching but he continued and insulted me and my family. When i said is this how u treat customers, he shouted and said he doesnt care and to get out and kicked me out with my family.
Stayed 6 nights in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, room comfort
Stayed 4 nights in Jul 2018

2/10 Terrible

Adnan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Unreliable HOTEL
They took my reservation and hen I arrived, they said they has no room for me. They were nice enough to find another hotel closeby. After a long travel, this is the last thing one expects. They made no communication about the situation. This appears to be a breach of contract. After all, what is the point of making the reservation. It was a horrible experience.
Stayed 2 nights in Jan 2018

2/10 Terrible

ABID, India

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The worst and cheater Hotel in my life..Don't book
The worst and cheater hotel in my life....i have been send email to this hotel for change my booking but no one response...i have been call so many times to Hotels.com but all irresponsible...Finally for this i lost my Money even i am not check in this hotel now.....they are not understand if peoples have problem for visa...family..etc then unable to travel on same date......I request to all people in the world don't book this hotel forever...Thank you

4/10 Poor

Mohamad, Mersin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good

6/10 Okay

Mohamad, Mersin

Disliked: Cleanliness, room comfort
⁉️‼️
Not pad

2/10 Terrible

Verified traveler

Disliked: Staff & service
Nice location but bad service and hospitality
The employee wasn't friendly at all he didn't like the odea od expedia reservation and didn't allow us to check in at 11 we had to wait 3 hours in the loby Bad food and not clean

4/10 Poor

Nasser, France

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Carlton only 2 starts
the photos shown in the hotel web site are far from the reality, the room we had was not clean and bathroom was small and dursty, matresses are very old and painfull your back, honnestly and without exageration this hotel can get only a rate of 2 starts even with improvement of cleaniness because the facilities are not at the level of 3 or 4 starts.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel overal
Was cheap rate breakfast was good can't complain area hotel was located not safe to walk at night

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst
No communication from the staff. Everything is money including water

6/10 Okay

nabsi, canada

Disliked: Staff & service
Good location , cheap price poor customer service
Location is good close to attractions, nice lively street, restaurants around. Rooms was not ready till 2 pm . Booked two double rooms, got 1 room with a double bed and a single bed and the other with two single beds. Which was not we booked. Staff was not helpful with very limited English . No microwave or iron in the room. Not even available on asking. Shower was broken in one room and was repaired after two days and a fight. Over all rooms were clean . Bathrooms were clean . Breakfast is ok better them American continental. Stay can be made better by good customer service. Suana and spa were not free.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Business trip - Carlton hotel
Excellent location. More customer friendly than when I was first there. They seem to be more conscious now about the effect of reviews and referrals.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
WOW
IT WAS WOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOOW

4/10 Poor

partha, NYC

Disliked: Staff & service, property conditions & facilities
Good hotel
It's in great location. Very safe neighborhood and good breakfast. If you are going from US, take electric convertor.

4/10 Poor

Celine, Singapore

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Disappointing although staff were helpful
Stayed for a night in transit. The pics on the website were very misleading - the actual hotel lobby and room are dingy, dark and look depressing. My room looked into a wall and I could look into the adjacent room if my curtains weren't drawn. I was actually very disappointed. The only positive thing is that the staff were friendly and helpful so that made my stay a bit more bearable for a night. Despite what was stated in the website there is no gym in the hotel (u have to use another building's). For breakfast you have to pay extra for omelette and juice. This is definitely not a 4star hotel. I thought I had scored a fantastic deal for what I paid but it turned out not so as this is in fact a 2.5 to 3 star hotel. The neighbourhood consists of wholesale garment shops which is strange but guess that is better than being in a sleazy neighbourhood. Hotels.com should review the pictures and write-up on this hotel to ensure greater accuracy.

6/10 Okay

Baby, Farmington Hills, MI.

Liked: Staff & service
small rooms, nice staff, rich breakfast.
Just like most hotels in the area rooms are very small. Cleanse is not the best. Staff are in general speak some English and cooperative. Breakfast has a lot of verities.

8/10 Good

Verified traveler

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
We spent three nights at Carlton hotel. Room was smaller than expected but was nice and clean. Hotel was about 25 minute walk to blue mosque and 10 minute walk to grand bazar. Breakfast was pretty decent.

6/10 Okay

Fakhr, Reading, UK

Disliked: Cleanliness, property conditions & facilities, room comfort
Definitly not a 4 star hotel! a good budget hotel
Good location! Very close to roman aquaduct and Shahzade Mosque. Within walking distance of Grand bazaar, Topkapi palace, Blue masjid, aya Sophia on one side and Sulemaniye masjid and Spice/Egypt bazaar on the other. Rooms are small unless you ask for three bed room. Amenities very basic. Mattresses are old. Aircon was functional

10/10 Excellent

sami, australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very clean rooms & paths
perfect . very good service & very kind staff , very clean everywhere I will booking there always when visit Istanbul

4/10 Poor

Alexandra, Luxembourg

Liked: Cleanliness
Disliked: Staff & service
Acceptable but not 4 star standard of service
The hotel is conveniently located close to the Grand Bazaar, close to a tram-station, so getting to there via public transport is very easy. I had emailed specifically to inquire about a double-bed, only to arrive to a room with two single bed. Although they did move me to a room fitting the requirements (a double-bed and another single-bed we did not use), it was right next to the air-conditioning unit, which made it noisy whenever the A/C was switched on. As for wifi, they give per-device wifi pass-codes, and the wifi on our floor (first floor) did not work at all. The signal at the lobby was very weak, and downloading any pdf was very slow. Breakfast, included in the price, was okay, but you had to pay extra for fresh juice and omlet. The staff at the reception had passable English and tried to be helpful to a degree. As I was at the reception, a couple arrived very late at night, only to be told the hotel is overbook so they need to go to another hotel for the night. They came back furious as the suggested hotel was 2-star and, according to them, unsuitable. I am not sure how the discussion ended. The receptionist were relentless there was no space and the couple had to take the 2-star offer.

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
disappointing
The hotel is convenient for the major sites. Wi-Fi is available, but no facilities for printing e.g. our return boarding pass. The room was small and the beds cramped. We had booked a double room and were given a room with three narrow singles. Breakfast was very limited and we avoided it after the first day.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Alex, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it . .
Me and my friend stayed there, we loved it.

6/10 Okay

Amir

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort

6/10 Okay

Scoops, Washington, DC

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Great location ALMOST makes up for shortcomings
First off, the Carlton Hotel IS NOT a 4-Star Hotel. At most it's a 3-Star, and compared to most North American hotels it would probably be closer to a 2.5. For a 3-star, this hotel would absolute treasure of a find even if it was on the "expensive" side... but as it is advertised and costs what you'd expect an entry-level 4-star to be, so due to that it really isn't worth the money. The daily hot breakfast buffet is incredible by any standard, but that is the only truly unique aspect of the Carlton Hotel and unless you'd like smaller-than-advertised rooms with pervasive smoking in-hotel, it would sadly be very tough to recommend this property. Nevertheless, the location alone, which is only 0.75 to 1.5 miles walking distance to nearly everything of note in Fatih, Istanbul makes it a sure choice for budget-minded world travelers with low expectations, and the staff is very kind and courteous even if they aren't responsive (which can be perceived at times as more a cultural norm).

10/10 Excellent

nadia, pakistan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfy beds with fantastic service
i never thought it is going to be so comfortable and easy to book my stay in such a wonderful place. highly recomended!

4/10 Poor

Verified traveler

Disliked: Staff & service
Very average hotel...nowhere near 4*
The staff knew almost no English which would have been fine if they didn't also have a very bad attitude. There were numerous oddities about the hotel - the omelettes at breakfast are charged at 5 TL where as the orange juice is charged at 3 US Dollars...very confusing. Still not sure my room bill was correct when I checked out. Won't be returning.