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Reviews of Sarajevo Hotel

Sarajevo Hotel
Huseyin Aga Mah. Buyuk Bayram Sok No:7/A, Taksim/Beyoglu, Istanbul, Istanbul

Reviews

6.0
Rating 10 - Excellent. 25 out of 100 reviews" "
Rating 8 - Good. 16 out of 100 reviews" "
Rating 6 - Okay. 18 out of 100 reviews" "
Rating 4 - Poor. 8 out of 100 reviews" "
Rating 2 - Terrible. 33 out of 100 reviews" "

5.8/10

Cleanliness

6.0/10

Staff & service

6.0/10

Amenities

5.8/10

Property conditions & facilities

4.4/10

Eco-friendliness

Reviews

2/10 Terrible

Donya

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Could not check in, despite caling in advance about arriving later and to confirm booking was in order. Was denied the room and charged anway, had to go through months of customer service with expedia and Klarna to fix this. Do not recommend, staff was unfriendly, did not speak English well and seemed uneager and unbothered to help. We were left to sit in the street after a long night of travel.

6/10 Okay

Anass

Stayed 2 nights in Jan 2023
Response from sarajevo otel on Jan 29, 2023
We would like to see you among us again as soon as possible.

10/10 Excellent

Dorian

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Welcoming hotel. The room was quite spacious. Close to Taksim and all shopping areas and restaurants. The hotel needs to be renovated, however for the price deal that I could get and all the other positive things, I am rating this hotel high enough.
Response from sarajevo otel on Dec 29, 2022
Dear,First of all, thank you very much for considering us.We will be happy to see you among us again. We would like to state that we will make up for our shortcomings as soon as possible.

2/10 Terrible

Badran, Terni

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very bad experience
Stayed 10 nights in Aug 2022

2/10 Terrible

Taulant

Stayed 2 nights in Jul 2022

2/10 Terrible

Wessen

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible night
This hotel is cheating first of things there's a breakfast in its pictures but in fact there's no breakfast and when I asked the reception why he said every thing is became expensive therefore we cancelled the breakfast. Second the room was poor with furniture but clean . And the great misfortune was the air condition didn't work and he said I can't do anything for you so I asked him to move to other room he told the hotel is full and if you don't like to stay cancel your reservation I shocked because my reservation non-refundable . I went out and asked the hotels at the same area all of it is full because it's a season now but finally I find a hotel (MAXWELL HOTEL) that someone cancelled his reservation and I got the room so the reception was very helpful when he saw me angry and tired he helped me to be calm and the room that I got it approximately same price with very little increase money just 5 $ with air condition and breakfast and the staff is friendly. I have applied a complain about the SARAJEVO hotel to Hotels.com and will trying to help me for money refund. This my bad experience and terrible night at SARAJEVO hotel
Stayed 1 night in Jul 2022

6/10 Okay

Basheer

Traveled with family
Disliked: Amenities, property conditions & facilities
Room cleaning is not daily - every 3 days. Amenities and towels not available on daily bases and have to ask for it.
Stayed 6 nights in Jun 2022

2/10 Terrible

Ahmadreza

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Even though he had the reservation, he did not want to hand over the room. I also paid 100 liras for parking.
Stayed 1 night in Jun 2022

2/10 Terrible

Gabriela

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is full with bedbugs. The bed was broken. Mold everywhere. Thankfully Expedia transferred us to another hotel immediately.
Stayed 3 nights in Jun 2022

8/10 Good

Andrew

Liked: Staff & service, amenities, property conditions & facilities
Great place for solo travelers. Close to Iskatel Cadessi but no street noise for a good sleep
Stayed 1 night in Jun 2022

2/10 Terrible

Mohammed Yusof

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the worst hotel I stayed at it looks like a 1 star hotel in the hotel everything was broken in the room damaged dangerous loose wires dirty management very rubbish no amenities the worst hotel ever not worth staying there for a £1 warning stay away from this hotel 1 star hotel
Stayed 7 nights in May 2022

6/10 Okay

Ajwa

Business traveler
Disliked: Property conditions & facilities
First staff member was nice, after a new staff member was on reception and was really rude and looked like he didn’t care. Didn’t help with my luggage as-well had to find a taxi my self at 5am in the morning. When I asked if they had water he said no you have to buy it your self from the market.
Stayed 1 night in Jan 2022

2/10 Terrible

Alireza

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2021

8/10 Good

Abed

Liked: Property conditions & facilities, room comfort
Not bad, but could be better!
Good side: The staff were friendly and polite. The hotel is located just few-minutes away from Taksim street, and is surrounded by nice restaurants and bars. Bad side: We were given first a spacious and well illuminated room but with no internet access! So we demanded another one and we got a much smaller room, not well aerated nor illuminated. The access to both rooms was difficult and they weren't accessible via the elevator nor via the main stairs of the hotel. The room was not equipped with a good air-conditioner. We had a small ventilator but it wasn't efficient and very noisy during nights. The internet connection in this side of the hotel was very bad, and the internet disconnects every time the reception replies to a phone call! The hotel is nice and can be improved.
Stayed 1 night in Sep 2021

2/10 Terrible

Yusuf Hussam

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
room was extremely dirty with a s trong bad smell. Bathroom was very dirty, wall paint is damaged. Wouldn't even rate it a 1 star.
Stayed 1 night in Sep 2021

2/10 Terrible

Abdullahi Ali

Disliked: Cleanliness, staff & service
Stayed 1 night in Aug 2021

8/10 Good

Rizwan

Liked: Cleanliness, property conditions & facilities, room comfort
Ok not bad
Stayed 2 nights in May 2021

2/10 Terrible

Kholoud

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
House of Horrors
The area is shady that looks like a ghetto. The bathroom was full of flies, and the toilet water didn't run. When using the sink, we found the tab just flew and water came out as a fountain. We asked for a different room, and the reception asked us to wait. after a couple of hours he gave us a room key which had no elevator reaching to its floor. When we got there exhausted from stairs, and rested on the bed edge, the cleaning lady came in furiously and started shouting at us to get out (in turkish) . I showed her the key, but she went to the bathroom and pointed out that there was no water in the whole room. I then left the hotel immediately and booked another hotel while I was in the taxi. Horrible experience and my money was not compensated.
Stayed 1 night in Dec 2020

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing to like about this place except close to the town center
Stayed 5 nights in Jan 2020
Response from ozan manager on Feb 12, 2020
We are sorry for your experience.We will talk all departments and compansate the problems

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved to stay in this little cozy hotel.Its not my first time and it was very clean as always.Staff was very helpful.Location is very close to main street.Higly recommended
Stayed 1 night in Dec 2019
Response from ozan on Dec 17, 2019
thank you for your rewiew

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place excellent hotel with nice comfortable bed.We really enjoyed
Stayed 1 night in Dec 2019
Response from ozan on Dec 17, 2019
thank you for your rewiew

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sarajevo Hotel was excellent to stay even though it was a short stay.They helped us when we need. The cozy room was clean and tidy.Breakfast was good enough Location is only walking distance to main attractions.
Stayed 1 night in Dec 2019
Response from ozan on Dec 17, 2019
thank you for your rewiew

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine its not first time here I stayed more than 8 times :) thank you
Stayed 1 night in Dec 2019
Response from ozan on Dec 16, 2019
thank you for your rewiew

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great istanbul trip abd sarajevo hotel helped us a lot Great room we had and helpful staff Breakfast was also good Location steps away from main streetü
Stayed 1 night in Dec 2019
Response from ozan&manager on Dec 6, 2019
thank you for your rewiew

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable Economic nice room we had İt was pure clean They şet us check out later
Stayed 1 night in Dec 2019
Response from ozan on Dec 6, 2019
thank you for your rewiew

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely little balkan hotel in the heart of istanbul Clean cozy rooms and nice breakfast thank you
Stayed 1 night in Dec 2019
Response from ozan&manager on Dec 6, 2019
thank you for your rewiew

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Sarajevo Hotel They really cared of us.This was a great balkan style hotel with exceptional staff Breakfast was very good
Stayed 1 night in Nov 2019
Response from ozan&manager on Dec 3, 2019
thank you for your rewiew

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We loved this place. It was so close to all the action in İstiklal Street. There's plenty of delicious restaurants and quality coffee shops nearby. The bed was comfortable, the airconditioning worked great and the host was so kind and responsive. The room was sparkling clean.
Stayed 1 night in Nov 2019
Response from ozan&manager on Dec 3, 2019
thank you for your rewiew

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
We stayed here sarajevo hotel for one night but it was great experience Good breakfast Clean rooms Very good location and staff Highly recommended
Stayed 1 night in Nov 2019
Response from ozan& manager on Dec 3, 2019
thank you for your rewiew

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Enjojable clean rooms with a nice staff Location is super good!
Stayed 1 night in Nov 2019
Response from ozan&manager on Dec 3, 2019
thank you for your rewiew

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
What i like abput this hotel was cleaning and comfort Breakfas has enough variety and they really cared of us when they especially understand that we are coming from Balkans
Stayed 1 night in Nov 2019
Response from ozan on Nov 25, 2019
thank you for your nice rewiew.We would like to see you here again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this place even though i c ould not stay longer.The staff,room,decoration was very good. I enjoyed every minute in the garden of the hotel Thank you sarajevo
Stayed 1 night in Nov 2019
Response from ozan on Nov 25, 2019
thank you for your nice rewiew.We would like to see you here again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
This place has an excellent location. Superior room was large and soacious. Breakfast has everything you need to start a good day
Stayed 1 night in Nov 2019
Response from ozan on Nov 25, 2019
thank you for your nice rewiew.We would like to see you here again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed here only one night but experience was very good. Nice clean cozy room we had.breakfast was super good. Location is only 2 minutes walking to main street
Stayed 1 night in Nov 2019
Response from ozan&manager on Nov 25, 2019
thank you for your nice rewiew.We would like to see you here again.

2/10 Terrible

Chaudhry

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from ozan&manager on Nov 25, 2019
We are sorry for your rewiew.We would love to compensate for the next time

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, Comfortable, Good Location
It was a clean, convenient room. The staff was friendly and helpful. They clean the room every day. I reserved this hotel in off-peak, so it was definitely worth the price. The hotel is near a few night clubs, so the room was a little noisy all night. If you plan to stay there, you should do it as soon as possible because they usually do not have an empty room.
Stayed 3 nights in Oct 2019
Response from ozan&manager on Nov 25, 2019
thank you for your nice rewiew.We would like to see you here again.

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Poor quality hotel ,very noisy and bad neirberhood .Staff helpfull that's the only positive about this building ...shouldn't even been call hotel ..maybe motel
Stayed 2 nights in Oct 2019
Response from ozan&manager on Nov 25, 2019
We are sorry for your bad experience.We promise to check the problems with our departments and we would like to accomade you in much better conditions.

2/10 Terrible

Akbar

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hallo zusammen, eine 0 von 5, hab selber erst nach derm Aufenthalt die Kommentare durchgelesen. Alles KAPUTT und schmutzig, Personal mega unhöflich. Duschkabine ohne mittlere Scheibe😅 Klositzer (Plastik) halb gebrochen - im Ernst vorne war ein Teil weg und dieser Teil war zum Beißen zuständig😅. Überall Schmutz und Staub, bitte Vorhänge nicht bewegen, sonst musst ihr nur husten. ( ) sehr umweltfreundlich, also die Luster bzw. Lichter sind als Dekor, daher nicht funktionsfähig😅 aber eine Lichterkette hats zum Gluck funktioniert. Falls die Hose kaputt geht und man was nähen soll, hat man dann fix ProblemA😂 im Nachhinein ist halt alles so witzig, weil es ja nicht als Wahrheit zum Fassen ist!!!! Der große kleine Chefe unmenschlich 😅 niemand aus der Personal-Crew stand zur Hilfe. Der eine war zwei Tage da und jedes Mal meinte er ist nur zur Aushilfe für den Onkel da😅 (man wünscht sich ja solche Neffen ;-) Gut, dass solche Menschen gleich Bild des Landes kaputt machen. Also generell wenig gute Erfahrungen in Istanbul aber diese „Hotel“ war echt Highlight Also lange Rede kurzer Sinn ich würde euch empfehlen Finger weg.
Stayed 1 night in Dec 2022
Response from sarajevo otel on Dec 23, 2022
We sincerely apologize for the inconveniences. We would like to state that your problems will be dealt with as soon as possible.

6/10 Okay

Abdelhak

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Sale
Response from sarajevo otel on Dec 7, 2022
ear,Thank you very much for choosing us.

2/10 Terrible

Maria pilar

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
El alojamiento estaba sorprendentemente sucio, quiero decir que se salia de cualquier calificacion negativa, me dejo literalmente sin palabras y solo con una enorme cara de asco...he subido fotos a trpasvisor porque no es normal... el entorno dabs miedo y rodeado de clubs nocturnos ruidosos durate toda la noche
Stayed 2 nights in Sep 2022

4/10 Poor

Ramazan

Stayed 1 night in Sep 2022

2/10 Terrible

Graziella

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Attenzione gente perchè expedia vi propone strutture fatiscenti e sporchissime. Questo hotel non potrebbe nemmeno esercitare l'attività. Sprecate tempo e denaro se prenotate lì. Ho tante foto che provano quello che ho scritto. Sono fuggito dopo 1 ora perdendo 65 euro a notte e tempo per trovare un'altra struttura!
Stayed 2 nights in Aug 2022

8/10 Good

Stefan

Liked: Cleanliness, staff & service
Standardkvalite, inte direkt 3***, men jämförbart med andra hotell i området. Nära till Istiklal, ölsjapp 50 meter, och en jättebra frukosställe i slutet av gatan (50m) testa frukost där.
Stayed 1 night in Aug 2022

2/10 Terrible

Sercan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

2/10 Terrible

ERKAN

Stayed 1 night in Jul 2022

4/10 Poor

Burcu

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yok otel olmalı adı
Rezervasyonumuz bize bilgi verilmeden iptal edilmişti. Mağdur olmamak için boş oda varsa onu kiralayalım dedik 3 gece kaldık . Odadaki telefon çalışmıyordu, tuvalet kağıdı ya da havlu istemek için resepsiyona inmek zorunda kaldık ve istediğimiz herşey için yok cevabını aldık. Fotoğraflarla hiç ilgisi yok odaların , çalışanların çoğu umursamaz ve saygısız cevap veriyorlar. Berbat bir yer kısacası. Bir daha asla tercih etmeyeceğimiz bir yer asla da tavsiye etmiyoruz.
Stayed 3 nights in Jul 2022

2/10 Terrible

Vahid

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Her Şey Çok Kötü
Kötü koku ile çok kirli otel. Yataklar, şilteler, çarşaflar kirli ve kırık. 4 gecelik konaklama süresince oda temizliği sadece 1 kez. Çok kirli tuvalet ve banyo. Çok Terbietsiz eğitimsiz yönetici ve personel. Bir daha asla bu otele bakmayacağım.
Stayed 4 nights in Jul 2022

2/10 Terrible

Elena

Stayed 2 nights in Jul 2022

2/10 Terrible

Iman

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 10 nights in Jun 2022

6/10 Okay

Nilgün

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Konum güzel vir daha gelinir
Otel konum olarak guzel yerde korkmazsiniz gece bu paralara böyle ama otel ici eski duvar kagitlari kopmus tadilat lazim internet klima tv var hepsi kullanimda ama odamiza habersiz girilmis hemde tadilat yapilmis banyoda asansorlu bir daha gelirim
Stayed 2 nights in Jun 2022