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Reviews of City Guest House Istanbul

3.5 out of 5
City Guest House Istanbul
Kucukayasofya Mahallesi Akburcak Sok, No:25, Istanbul, Istanbul

Reviews

7.4

Good

Rating 10 - Excellent. 18 out of 77 reviews" "
Rating 8 - Good. 32 out of 77 reviews" "
Rating 6 - Okay. 17 out of 77 reviews" "
Rating 4 - Poor. 9 out of 77 reviews" "
Rating 2 - Terrible. 1 out of 77 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Property conditions & facilities

Reviews

10/10 Excellent

naimuddin, Bolton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Five star
Very pleased with services
Response from Emre on Mar 18, 2016
Dear Guest, Thank you for your comment and hope to service you at our hotel again. Regards. Guest House

6/10 Okay

Gregory, Dalaman

Liked: Cleanliness
Just stayed a couple nights. Not a bad room for the price. But not for seniors or handicapped people to stay because so hard to get to the rooms by stairs.
Response from Emre on Oct 24, 2015
Thank you very much for your comment.

8/10 Good

Benhilo, Tripoli, Libya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Location
Everything you need is close by, restaurants, barber, convenient stores, laundry and so on. Bus stop is around the corner and great view of the sea from the terrace.
Response from Emre on Aug 23, 2015
Thank you very much for your comment. Emre

2/10 Terrible

Ghazaleh, Vancouver, BC, Canada

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service, room comfort
I do not recommend this place at all
Staff: do NOT speak English. Even the receptionists. not only they could not help with nothing; but also if I had an issue or complain (no water , no cleaning etc) it would not get addressed AT ALL. Cleaning: I came home and my room was not serviced. No clean towel , no shampoo, no soap, garbage was still there, used towels still on the floor, and bed was not made. This is considering that "daily housekeeping" was listed as one of the services they had to offer. When I asked the receptionist , they obviously could not speak English or understand me. Breakfast: very basic. For example strawberries were smoothed and rotten and cucumbers were also watery and not fresh at all. There was not much you could choose from. Locations: it's in Sultanahmet, but it's a 20 minute Uphill walk from the metro and from the Blue mosque and Hagia Sofia. I can tell you will be able to find better hotels in the neighbourhood that closer to those listed places with the same or better price. Building condition: recently renovated so that was nice. But no elevators and you will have to walk up and down ALot of stairs even if you are only on second floor (there are three floors). 1st night; from 3-10:30pm there was no water in the building. So no shower, no washing hands and face, no tea or drink is the whole hotel. That was extremely inconvenient and the staff did not do anything to help. Such as offering to buy spring water, or somehow compensating for their shortcoming.
Response from Emre on Mar 18, 2016
Dear Guest, Thank you for your comment. Your comments always help to improve our service for our valuable guests. there are the staffs speaks English, Russian and Arabic. we have high scores for cleaning. hope to have a chance to service you again at our hotel with the diffirence. Regards. Guest House

4/10 Poor

Terence, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wins on location, decidedly not on comfort
Wonderfully located hostal, family run. Room very small, no chair. AC. Room not cleaned over 5 nights. Be aware of variable charges as I paid for 4 nights at one price and an additional night was oddly 18 pounds cheaper! Nice roof terrace with views over the Sea of Marmera. Adequate, if highly variable breakfast included.

10/10 Excellent

Laurence, Sunderland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
I stayed at the hotel for four days overall and found the staff to be friendly, helpful and efficient. The room was a good size and very comfortable. The breakfast room was at the top of the hotel and had a delightful view of the harbour. I should point out that there is no lift and the stairs are the old - fashioned spiral sort, so if you are as unhealthy as I am, they are a bit of a struggle.The location was quite good. Near enough to the sites to get to easily and far enough away to be peaceful.

4/10 Poor

Johnny, London, England

Disliked: Cleanliness, property conditions & facilities, room comfort
You Pay For What You Get
No elevator in this hotel. If you have luggage, you will have to bring it up one or two flights of stairs and back down again when you checkout. You will also have to bring it up a few more stairs in order to reach the hotel's main entrance. The street location of this hotel is near railroad tracks and unpleasant. It can get scary at night with no people around. The room I was in was never cleaned my entire stay. Water in shower gets warm, not hot at best. Same with faucet. Heat in room gets warm at its highest setting. Bathroom was dirty with mold on the shower walls and shower floor. Disgusting bathroom. Room had holes in the wall and needed repair. Picture of room shown on Expedia was not at all the room I received. Most staff cannot speak English, especially at night. No phone in the room. Buffet breakfast, if you want to call it that, is very limited. You cannot sleep in the morning due to all the noise from people going up and down the stairs to get breakfast. Breakfast is serve on the top floor, gets chilly, bring a coat when you go to eat breakfast. No safe deposit box in room and no where to store your computer / electronics in the lobby. Be aware of many scam artists in the area of the hotel as well.

8/10 Good

Diane, Santa Ana, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value Hotel/Guesthouse
This is a pretty good hotel, especially for what you're paying for. I actually stayed here 2 nights. The first room was a bit below my expectations since the shower did not drain properly, so I had to run it off and wait for the water to drain. But other than that, the room was spacious and clean. The second night I stayed we were in a different room and had to go many flights up the stairs. Definitely not a hotel for the handicapped or disabled. The room was better, but the water in the shower wasn't as hot as I would have liked. I guess you can't have it all here, but you do get what you pay for. And it was still worth it, in my opinion. The best part about this hotel is the service. Violetta and Yesse ran the front desk and were very friendly and helpful. They left me with a good impression of this place, despite the shower issues. The location is perfect for Old City Sultanahmet and right behind the Blue Mosque. It's only a couple minute walk from the Hippodrome and a 9 minute walk to the Sultanahmet Tramway Station. The Wi-Fi and breakfast was free, so that was nice also. They provide you with cereals, European ham, cheeses, bread, and olives, the typical Turkish breakfast, alongside tea or coffee. I would stay here again when I go back to Istanbul.

6/10 Okay

John, California, USA

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Decent Place
Friendly staff and great location. The rooms were cramped and in a slight state of disrepair. Not bad for just sleeping the night, but not recommended if you are the type of person who spends time lounging in the room. Plenty of restaurants close by and within walking distance to the Hagia Sophia, the Blue Mosque, and the Grand Bazaar.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the location is perfect, the locals very helpful
my mother and i had a great time. the senior members of staff were more welcoming and assisted us greatly. it was an amazing stay. very clean and a safe environment. locals and the entire city is vibrant and buzzing.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good clean budget hotel, very convenient location
This hotel was exactly what we look for: a clean room in a great location. A 5 minute walk from the blue mosque. The bathroom was recently remodelled so everything worked fine. The staff is friendly and helpful.

10/10 Excellent

Wajiha, Ontario, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Hotel!
This was a great place to stay at, with a wonderful home-like feel. Staff were superb, very friendly and accommodating! Breakfast was minimal in selection, but filling nevertheless. The location was ideal, being only a 5-10 min walk to the Blue Mosque. I would definitely stay here again,or recommend it to anyone visiting Istanbul!

10/10 Excellent

John, Maillet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, helpful staff
Apart from the weather, apparently during my stay along with Bulgaria, Istanbul was the wettest and coldest City in Europe, bad planning on my part! The hotel I found very good value for money, Close to the Blue Mosque and one of the tourist centres of town.The hotel staff seemed friendly but some had limited English, I have absolutely no Turkish in the locker so not too much to complain about. Breakfast could have been better, and as for the coffee! I usually have a few cups and eat little in the day - Turkish coffee or those that I tried were disgusting and not for breakfast - the coffee at the City Guest House was a kind of Nescafé substitute and equally undrinkable. - I ended up buying 3 in 1 Nescafé sachets and getting my fix that way. - why the filter coffee system is not used is beyond me, it would not cost more, and for one coffee addict it would go a long way to keeping me in good humour But that grouse apart I recommend this hotel highly In other reviews there's a few gripes about train noise, the trains seem to have been re-routed and I didn't see or hear one solitary train - relatively easy on the ear

6/10 Okay

Verified traveler

Disliked: Staff & service
Great Location
Overall it was fair but the hotel is a bit noisy.

6/10 Okay

Kalli Ahmed, greece

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
good value for money
the hotel was in a nice location, near old city. the roof had a nice view and it was enjoyable to sit at night. the stuff was friendly, didnt speak very good english but with a little effort u could communicate. the room cleaning was an issue because one time they change only sheets, another time only towels and they didnt clean on a regular base,but u could go ask in the reception for anything and if they had they would provide u (sheet,towel). In general it was a pleasurable stay.

8/10 Good

Borhan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Anindya, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Nice hotel in a good location and very friend staff

8/10 Good

MatinaM, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and excellent location!
I travelled with my mum and it was perfect for us. It is in an excellent location, 3 minutes walk to the Blue Mosque and Aya Sofia and yummy cafes and restaurants. The room were 100% comfortable and clean and the breakfast included was more than expected. I would definitely think about staying here again!

8/10 Good

lucas, UK

Liked: Staff & service, property conditions & facilities
Great staff
We found the guest house to be great value for money & the staff were very helpful; no request was too big/small! In the 5 nights we stayed he arranged 2 events for us: Hamam & dance show & also airport shuttle as well as getting some ice for us! The guest house is also situated next to a fantastic restaurant; Sirvan. So glad we booked to stay here; great location & value for money with breakfast included!

8/10 Good

faz, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to attactions
Cosy Hotel if you want to have a place near the attractions. We were out all the day and only came back during the night at which found the hotel very quite. Staff was very helpful and breakfast was decent as well.

10/10 Excellent

Toan Duong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Shamire, USA

Liked: Staff & service, room comfort
Great Value
Very good customer service. Rooms were clean, bigger and much more comfortable bed that I have experienced at other hotel in the area. Perfect for a budgeted vacation and walking distance to pretty much all the main tourist attraction in the area...

8/10 Good

cm, Durham, NC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff!
Very nice experience here. Got a good deal via Expedia and ended up with a pleasant room with a view of the sea. Toiletries just include shampoo and soap, like most Turkish hotels I have visited. Bed was comfy and air conditioner worked great. Nice breakfast spread. Most importantly the staff let us store bags for three days and helped us track down a lost item on a bus. I will be staying there again later in my journey through turkey!

8/10 Good

Omar, Egypt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for money
Compared to the price, its a good choice. The room is comfortable and its size is good, but the bathroom is small somehow which was not a big problem. The safe needs to be installed in the closet,instead it was a very small one and can be moved to anywhere. Staff is so friendly and they talk English which is rare in Istanbul! The location in Sultan Ahmet is very good and easily accessible to downtown.

6/10 Okay

J Jackson

Liked: Cleanliness
Disliked: Property conditions & facilities
very good location
Value for money, but you will get train and traffic noise from 6am

6/10 Okay

Couple aged 60

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
You get what you pay for
Too noisy, with a train line next to the hotel. The room itself was large and rather cheap, with an excellent long view over the sea and a bad local view to unkept backsides of houses. Defect plumbing in the bathroom sent out a permanent foul smell into the bathroom and the room itself. This should have been fixed some time ago. Staff was friendly and helpful. Do not buy expensive and slow taxi\minibus transport from Ataturk airport if offered by the hotel. Take the metro straight from the airport at a few Lire per person and then the tram or a taxi.

4/10 Poor

Lentilburger

Disliked: Staff & service
Comfortable rooms, ok location, bad service
I booked 3 nights and was put in a different hotel on my first night because the actual hotel was full. This is despite booking in advance on Hotels.com. The morning I was supposed to move rooms, nobody informed me of the procedure, until I left to go sight-seeing; the hotel owner then berated me about not knowing what time I was supposed to move rooms and told me I had to do it straight away. That was the first issue. The second issue was that I contacted the hotel directly and requested pick up from the airport; after many emails to and fro, none of which confirmed the pick-up, I arrived in the airport and did not see anyone with a name sign nor the name of the hotel. I looked and waited for half an hour but did not see anyone, I made my own transport to the hotel but was still charged for the pickup even though I did not take it. The third issue is that the hotel is located very close to a train line and if you are light sleeper you will be woken up by the train that runs until about 1 or 2am and starts again at 6am. The fourth issue is that the staff did not seem to know much about things in the area like restaurants. For positives, the room was comfortable and clean, the breakfast nice and the terrace on the top is beautiful (but you need to go up the stairs yourself as no one will tell you about it).

6/10 Okay

Turkish Traveler

Liked: Cleanliness
City Guest House Istanbul
This is a small and quaint hotel that is close enough for walking to many of the sights in Istanbul like the Blue Mosque. It is a good value if you are stretching your travel dollars. The staff of the hotel were helpful, but communicating in English was challenging. The stairs to the rooms and terrace for the included breakfast were steep and narrow, which was challenging when taking luggage up to the room, but alright to climb and descend. A great Turkish breakfast was available each day and you could make coffee & tea whenever you wanted.

10/10 Excellent

Al, Dubai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for the money!
I have stayed there one night in December. My room was overlooking rail tracks (no train noise at night!) and Marmar sea. My room and shower room were bigger than in other hotels. Furniture looked new and shower was bigger too. Reception was very nice and pleasant for evening conversations. Breakfast was a buffet style, so it what you want. Tea and coffee were available all day, and probably at night too. We used this hotel just to sleep and keep our stuff for a day before the flight. It is 10 minutes away from the tram station and Sultanahmet square. I had my 75 year old mom with me, and the only difficulty for her were crossing busy narrow streets to and from hotel, and steep stairway in the hotel. We got very good pictures from the roof of the hotel, where you can sip a cup of tea watching the sea or the city. Overall the best room, best shower, and a best view in the area for the price.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Klein gemoedelijk hotel op goede lokatie
Voor niet veel geld toch een goed hotel. Het is geen luxe hotel, maar de kamers zijn schoon, de bedden goed en het personeel is erg bereidwillig om je een prettig verblijf te bezorgen. Het is een klein hotel en daardoor ook gemoedelijk en persoonlijker. Het ligt in een rustige buurt, zodat je lekker kan slapen zonder lawaai, dicht bij een metrostation en Aya Shopia, met metro is alles makkelijk te bereiken. Het ontbijt is eenvoudig maar compleet en je kan zoveel eten als je wil, het wordt gewoon weer aangevuld. Wat ons betreft een aanrader, wanneer je niet teveel wilt betalen en toch een goed verblijf wilt hebben.
Response from Dilek on Apr 9, 2016
Dear Guest, Thank you for your comment and hope to service you at our hotel again. Regards. Guest House

8/10 Good

Brahim

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Response from Emre on Feb 22, 2016
Dear Guest Thank you , Best regards Sukru Yildiz

10/10 Excellent

Hassan, Västerås

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really good visit
I would like to say that it was one of the most perfekt nights in hotels for me because of the staff who was really kind and helpful so i cant name any disslikes..The street is perfect and close to every thing so thank you guys at the hotel for such helpful and kindly treatment!!!
Response from Emre on Feb 9, 2016
Thank you for your nice comments,hope see you again

6/10 Okay

ELENA, Курск

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Об отеле.
Если по существу, то отель по мне, слишком тесный!!! В совмещенном санузле можно находиться только в позе "солдат в строю". Чтобы вытереться необходимо выйти. Все скромно, порадовало отсутствие насекомых. Завтрак нормальный и расположение выгодное с точки зрения доступности основных туристических обьктов и транспорта. Первый опыт дешевых отелей, поэтому ругать не стану, но по моему дороговато за предоставляемый уровень услуг. На кухне работа рускоговорящая женщина, ей особая благодарность.
Response from Emre on Oct 24, 2015
Thank you very much for your comment. Emre

8/10 Good

matthieu, Paris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple et idéalement situé
Hôtel très sympa, simple mais efficace, chambres propres et personnel qui fera de son mieux pour vous aider durant votre séjour. Proche de la mosquée bleue et de Sainte Sophie dans un quartier de petites ruelles très agréables, et petit-déjeuner sur la terrasse avec vue sur la mer.
Response from Emre on Mar 18, 2016
Nous vous remercions de votre commentaire. Nous attendons encore une fois

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Room comfort

6/10 Okay

Verified traveler

Liked: Cleanliness, room comfort

8/10 Good

Sebastian, Lund

Liked: Cleanliness, staff & service, room comfort
Great location!
Kind staff and amazing terrace!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
неплохо
Отель очень удобно расположен. Все достопримечательности в шаговой доступности. Состояние отеля в целом оставляет приятное впечатление. Особенно приятно поразил русскоговорящий персонал (в частности, сотрудник отеля Ирина ). Она помогли и в организации трансфера в аэропорт, и в решении небольших бытовых вопросов, возникающих в ходе проживания. К несущественному минусу можно отнести разве что не совсем удобную планировку номера. При соотношении цена-качество отель в целом оправдывает ожидания.

4/10 Poor

Yury, Москва

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Очень достойно на фотографиях но хуже в реальности
За 4 суток не разу не убирались, душевая кабинка протекала и постоянно стояла лужа, между плиткой в душевой плесень это всё по номеру 101 (по другим не знаю, хотя думаю ситуация похожая!)

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Lage- Preis-leistungsverhältnis super
super nettes hilfsbereites personal- Aussattung comfort entspricht dem preis-leistungsverhältnis- fur die die günstig sehr zentral und sicher einfach nur was zum schlafen suchen- ists perfekt ohne große ansprüche ...

6/10 Okay

b, Vicenza

Liked: Room comfort
Guest house decente, buon rapporto qualità prezzo
Posizione comoda accanto alla Piccola Hagia Sofia. Bellissima vista dalla terrazza sul tetto. Stanza OK, materazzi buoni, pulizia così così.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
City guest house
Litet, mysigt hotell. Trevlig personal. Ligger lite i utkanten av området, så väldigt lugnt.

10/10 Excellent

SERGEY, Moscow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Цена/качество - супер!
Прекрасное расположение! Это самый главный плюс! Заселили в 2 часа ночи без проблем, мы даже не предупреждали, что приедем так поздно. В номере чисто, уютно, полотенца, тапочки, мыло, шампунь. Из окна неплохой вид на пролив. На кухне работает хорошая женщина из Грузии, любит русских, специально для нас сделала яичницу плюсом к тому, что уже было на кухне (сыры, овощи, колбаса, чай, кофе, хлеб, оливки, маслины). На ресепшне девочка тоже почти все понимает по-русски, проблем ни с чем не было =)

6/10 Okay

Baligh, Paris

Liked: Cleanliness
Satisfais pour le prix
Hotel bien place' par rapport aux différents sites à visités du soltanhamet ( mosquée bleu, aya Sophia, grand bazard, palais topkapi .... )

10/10 Excellent

lady catherine, bogota

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bonıto
muy bonıto la estancıa en el hotel y muy comodo me agrado bastante

8/10 Good

JIN HWAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Elena, Франкфурт

Disliked: Staff & service, property conditions & facilities, room comfort
Дёшево и сердито.
в целом нормально... только душ не работал, и как мы поняли , давно. Расположение хорошее, всё рядом. До остановки 10 мин ходом. Холодища в номере жуткая, а пульта от кондиционера не было. Душ прямо в туалете, без кабинки и шторки, холод , да и не работал совсем кран.

8/10 Good

Rahim

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

serkan, istanbul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Temiz ferah merkezi otel
Otel tüm tarihi yerlere çok yakın konum olarak mükemmel.Odalar iyi temiz kahvaltıda yeterliydi.

10/10 Excellent

Oguzhan, Ankara

Liked: Staff & service, property conditions & facilities, room comfort
Merkezi ve sakin
Tarihi yarimadanin kalbinde bir yer. Isletmeciler gayet yardimsever. Temizlik konusunda cok iyi olduklarini soyleyemem. Ancak gurultusuz ve sakin bir yer. Kahvaltisi da fena sayilmaz. Bir daha kalmayi düşünebilecegim bir yer.