Eser Premium Hotel and Spa

it was our first trip to Istanbul, and we choose Eser Hotel. the hotel is very clean and the staff are amazing, very welcoming. Breakfast was just amazing a wide variety of food to choose from. Bathroom was very clean. Just to say the hotel was a bit far from Sultanahmet , around 45 minutes but area of hotel location is next to the sea so their are many restaurants and shops. i would stay there again if i visit Istanbul.

The location of the hotel is too far from airport and from city centre as well and the taxis is too expensive to reach the attractions of the city. In addition, the staff at the reception were not helpful for their customers. The cleaners didn't do their jobs properly. These complaining should not be permitted in 5star hotel. However, we stayed at this hotel because the booking was non refundable.

Really hard to find, very far from attractions in Istanbul and takes about 1.45-2hrs from Blue mosque etc to drive to as whatever time of day we were travelling to and fro, the traffic on the roads was very heavy. There is absolutely nothing to do in the hotel vicinity and the spa was not great, in-fact it was over priced and delivered little. The hotel was immaculately clean though and breakfast was lovely. The staff speak little English and have little in the way of customer service skills, in fact that did let the hotel down considerably. I would not chose this hotel again, I would stay much closer to the attractions as the location is very remote and the rooms, although nicely decorated, are small and congested.

The hotel is very nice. And the service is good (except that they didn't change our sheets and towels one night because they said that we had put the light on, which apparently indicated that we didn't want our room cleaned.) The hotel is very near a beach. But it's not a particularly clean beach, if you're used to Western levels of cleanliness. The big drawback is that it's quite far from the Istanbul city center. The trip is nearly an hour to Sultanahmed and the taxi ride set us back around 100 Turkish Lira. But as a hotel itself, we liked it a lot.

clean and comfortable room, close to good restaurant and beach. above all very friendly staff.

It was a very nice place. The only thing that was not good about it is that the room was very warm. They could never fix the problem and we couldn't work the air conditioning if they even had it (not sure). The hotel is located about one hour by car to the city and I wasn't really aware of that before booking the hotel so that was a little inconvenient.

Best hotel I have stayed in Turkey. Chose to stay closer to the factory I had to voisit instead of in Istanbul and this hotel was excellent. Good value, very spacious and comfortable room, superb gym and spa facilities and a lovely location close to the sea front.

very clean hotel out said istanbul go to that hotel intresting

We stayed in the hotel for 10 nights. The price is good considering hotels of the same profile. Definitely is not a 5 stars hotel, I would say 3-4 stars. Food quality is good but not outstanding. The room cleaning was regular. But the biggest issue is that the hotel is far away to all the cultural area (35 km); this means 1 1/2 hours to sultanameq and around 45 to 90 euros of taxi depending if they want to trick you or not. There is not bus station o metro around, so you need to take a taxi and pay around 10 euros to go to the next bus station and then take the metro. English of the hotel crew is terrible including the room service people!! I don't recommend this hotel at all.

very nice hotel nice service close to all tourist attraction