Staircase

Reviews of Park Star Hotel Taksim

3 out of 5
Park Star Hotel Taksim
Dünya Saglik Sokak No :11/13, Istanbul

Reviews

6.2
Rating 10 - Excellent. 28 out of 272 reviews" "
Rating 8 - Good. 84 out of 272 reviews" "
Rating 6 - Okay. 73 out of 272 reviews" "
Rating 4 - Poor. 39 out of 272 reviews" "
Rating 2 - Terrible. 48 out of 272 reviews" "

6.4/10

Cleanliness

6.4/10

Staff & service

5.6/10

Amenities

5.8/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

6/10 Okay

Gonul

Stayed 1 night in Sep 2023

2/10 Terrible

Henry

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Terrible and dirty
Stayed 3 nights in Oct 2022

4/10 Poor

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Requires a lot of improvements. Not recommended.
Hotel exception st was rather nice, but reluctant to solve issues. Lobby smells bad - feels like something is wrong with sewerage or ventilation. Room was not clean - dusty and sheets had holes. And judging by water paths on the walls - it probably has fungus. When I asked receptionist about shoe cleaning machine - if it works - they were unable to make it work by connecting into socket. I am disappointed with this place. We moved to another hotel right after our reservation finished. I would suggest to hotel owners to pay more attention to the cleanliness of their property as well as motivation of their employees to pay attention to costumer's concerns.
Stayed 4 nights in Oct 2022

8/10 Good

Rana

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Perfect location but very small rooms but for the price your paying is good 2 min walk to taxim square
Stayed 3 nights in Sep 2022

2/10 Terrible

Mohamed

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad experience
The room is very dirty and the cleaner doesn’t want to clean even when I asked her to do so,and the window without a curtain and I asked them to install one they say they will do but every time I asked them why you didn’t do it they tell me they will do until I checked out they didn’t fixed it the receipt pretended he can’t speak English to ignore the customer
Stayed 2 nights in Sep 2022

8/10 Good

Koji

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The location was so convenient to the tube station and the breakfast is also enough to start a day. I was disappointed to see the room because the door to bathroom was broken and could not be closed (they fixed soon) and water from toilet was leaking (they did not fix).
Stayed 4 nights in Jul 2022

2/10 Terrible

Farzana

Stayed 3 nights in Jul 2022

2/10 Terrible

Rabih El

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old building, old furniture, very small rooms, small and not clean bathroom, Staff barely smile, and don't speak other languages, The only good thing is the location of the hotel, you just need 2 minutes walk to the bus station.
Stayed 3 nights in Dec 2021
Response from Alince on Jan 4, 2022
Star Hotel Taksim, Istanbul. I would like to thank you for taking the time to share your comments with us. It is disheartening to know that your experience with us was less than favourable. Please allow me to apologize on behalf of our team for the inconvenience you endured, and assure you that this situation is not indicative of the standards we want to be known for, or strive to provide. Guest feedback is the only true way for us to measure the effectiveness of our service delivery and unfortunately in this case, it has come a poor way for you to remember us. Furthermore, I would like to thank you for permitting us contacting. Rest reassured that we are looking forward to solve this unpleaseant experience with us. Remaining at your disposal, Manager

10/10 Excellent

Constantin

Stayed 4 nights in Nov 2021
Response from Alince on Nov 23, 2021
Dear our guest, Thank you very much for a very wonderful review. Indeed, we also think that our hotel is such an amazing beauty and if one takes the time to walk around to discover the amazing details, then, Star Hotel taksim it is a true modern Butic Hotel. I am so glad to know that you enjoyed your days with us! We are looking forward for having you back and I thank you once more for your support. All the very best,

2/10 Terrible

Suhib

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever
The worst experience i ever had in my life, stains and shredded blankets bad smell with no parking lots also the staff were very terrible.
Stayed 1 night in Oct 2021
Response from Guest Service Manager on Nov 8, 2021
Dear our guest, Greetings from Star Hotel taksim, Istanbul. We are very sorry to hear that your accommodation experience has not meet the expectations this time. We hope that you will give us another opportunity in the future. Please do not hesitate to contact me directly in order that I may personally assist you with any of your reservation needs and ensure you a flawless visit.

6/10 Okay

Mohamed sohil

Business traveler
Liked: Cleanliness, room comfort
Was acceptable
Stayed 6 nights in Aug 2021

8/10 Good

Rachel

Liked: Cleanliness, staff & service
Reat value for money
For the price of this place you cant complain it is cheap and right on top of taksim square There is nothing wrong with this little place if you bear that in mind
Stayed 2 nights in Dec 2020
Response from Hotel Manager on Dec 30, 2020
Dear Valuable Guest, We very much appreciate your comments regarding your stay at the Star Hotel. It is always a pleasure to receive positive feedback. We will share your comments with our team members. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Star Hotel Taksim.

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever
So bad experience, this hotel not recommended at all
Stayed 1 night in Feb 2020
Response from Alince on Mar 6, 2020
Dear Sir/Madam, I would like to thank you for your comments regarding your stay at Star Hotel Taksim, Istanbul. Guest feedback is the only true way for us to measure the effectiveness of our service delivery. Please note that I have addressed your points with the relevant department heads to ensure that experiences such as these are prevented in the future. Looking forward to welcoming you back to give you the experience and excellent service you deserve. Yours Sincerely, Hotel Manager Ali INCE

8/10 Good

Mahmoud

Stayed 1 night in Nov 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Hotel Manager. on Nov 1, 2019
I would like to thank you for your comments regarding your stay at Star Hotel Taksim, Istanbul. It is disheartening to know that your experience with us was less than favorable. Please allow me to apologize on behalf of our team for the inconvenience you endured, and assure you that this situation is not indicative of the standards we want to be known for, or strive to provide. Guest feedback is the only true way for us to measure the effectiveness of our service delivery and unfortunately in this case, it has come at your expense as well as a poor way for you to remember us by. Please note that I have addressed your points with the relevant department heads to ensure that experiences such as these are prevented in the future. Looking forward to welcome you back to give you the experience and excellent service you deserve.

6/10 Okay

Zakaria

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Star Hotel Taksim on Oct 2, 2019
Dear, ZAKARIA Thank you for choosing Star Hotel Taksim and sharing your experience with us. It was amazing to have you and we are sorry to hear that we could not manage to exceed your expectations. Please kindly be informed that your thoughts and comments have been shared with the hotel management. However we would like to kindly ask you to describe the issues of House Keeping so that we can improve ourselves and take an immediate action. We are so looking forward to welcoming you back. We wish you a wonderful fall. Best Regards, Hotel Management

2/10 Terrible

Nausherwan

Location good. Attitude crap !
Stayed 4 nights in Aug 2019

8/10 Good

gal levana

Liked: Staff & service, property conditions & facilities, room comfort
Good hotel
Stayed 7 nights in Jul 2019
Response from Ali INCE on Aug 6, 2019
Thank you so much for taking the time to review your recent stay at Star Hotel Taksim, Istanbul! It is a pleasure to read how much you enjoyed your time in residence with us, and I am thrilled to hear that you chose our hotel. I trust they will be delighted to see their hard work praised online. Thank you again for your great feedback and I look forward to welcoming you back very soon! Thank you, Hotel Manager, Ali INCE

8/10 Good

AzamKhan, Islamabad, Pakistan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Alince on Jul 26, 2019
Dear Guest, Thank you for choosing Star Hotel Taksim and taking your time to leaving your feedback on Hotels.com. It was such an honor to have a valued guest like yourself in our hotel and we are sorry to hear that we could not manage to exceed your expectations. Please be kindly informed that your thoughts and comments have been shared with the related departments to ensure that all necessary guidelines are in place to prevent those problems occurring in the future again. Thank you for your understanding and patience with us. We wish you a wonderful summer from all of us here.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Jul 2019
Response from Alince on Jul 26, 2019
Dear Guest, Thank you for choosing Star Hotel Taksim and taking your time to leaving your feedback on Hotels.com. It was such an honor to have a valued guest like yourself in our hotel and we are sorry to hear that we could not manage to exceed your expectations. Please be kindly informed that your thoughts and comments have been shared with the related departments to ensure that all necessary guidelines are in place to prevent those problems occurring in the future again. Thank you for your understanding and patience with us. We wish you a wonderful summer from all of us here.

8/10 Good

AzamKhan, Islamabad, Pakistan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was good. Near to Taksim Metro Station and istiklal street.
Stayed 3 nights in Jun 2019
Response from Alince,Mr on Jul 6, 2019
Thank you very much for taking the time to comment regarding your stay with us We are delighted to read your wonderful review of our hotel! We look forward to welcoming you back to our hotel.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 11 nights in Jun 2019
Response from alince on Jul 6, 2019
Değerli Misafirimiz Star Hotel Taksim Hotel'i seçtiğiniz ve Expedia hakkındaki geri bildirimlerinize zaman ayırdığınız için teşekkür ederiz. Lütfen düşünceleriniz ve yorumlarınızın ilgili departmanlarla paylaşıldığını lütfen unutmayın. Bize gösterdiğiniz anlayış ve sabrınız için teşekkür ederiz. Size burada hepimizden harika bir yaz diliyorum. Saygılarımla, Alince, Bay Otel yöneticisi

10/10 Excellent

gal levana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in May 2019
Response from Alince on Jun 7, 2019
Dear Guest, We would like to thank you very much for taking the time to share your comments in details on Hotels.com. It was indeed a great pleasure to see your satisfaction during your time at Star Hotel Taksim. We look forward to welcoming you back in the not too distant future. Warmest regards, Ali INCE

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the centre, helpful staff, great value for money
Stayed 1 night in Apr 2019
Response from Alince on May 12, 2019
Dear, Lovely Guest Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Alince Guest Service Manager

2/10 Terrible

SAJI

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019
Response from alince on Jun 13, 2019
Thank you for bringing your experience to our attention during your travels at Star Hotel Taksim. First of all, we apologize for the lack of international quality of service during your stay. As a result of the interview with the team members about the negative experience you have experienced, I would like to inform you that the necessary measures have been taken in order to prevent the occurrence of the same situation in the future. We would like to thank you once more for your feedback and we would like to point out that your feedback is highly valuable for the improvement of our work to continuously improve the quality of our services. On another trip, we will be happy to welcome you again at our hotel. Sincerely, Guest Relations Officer Mr. Alince

6/10 Okay

Verified traveler

Liked: Cleanliness
Stayed 1 night in Feb 2019
Response from Alince on Mar 13, 2019
Thank you for your good grades about our hotel! We are delighted that you are satisfied with your visit. We will be glad to welcome you again at our hotel as soon as possible. Yours sincerely, Ali INCE

4/10 Poor

Verified traveler

Traveled with group
Disliked: Staff & service, amenities, property conditions & facilities
The location was good, the staff were not nice at all. The room service dashed into my room at 10 am without even knocking, that was so terrible!! No slippers and no phone in the room. It was disappointing.
Stayed 3 nights in Jan 2019
Response from Ali INCE on Jan 28, 2019
Thank you for bringing your experience to our attention during your travels at Star Hotel Taksim. First of all, we apologize for the lack of international quality of service during your stay. As a result of the interview with the team members about the negative experience you have experienced, I would like to inform you that the necessary measures have been taken in order to prevent the occurrence of the same situation in the future. We would like to thank you once more for your feedback and we would like to point out that your feedback is highly valuable for the improvement of our work to continuously improve the quality of our services. On another trip, we will be happy to welcome you again at our hotel. Sincerely, Guest Relations Officer Mr. Alince

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities
The location was perfect. The quality of room and cleaning were disappointing
Stayed 2 nights in Jan 2019
Response from Hotel Gues Service on Jan 11, 2019
Thank you for bringing your experience to our attention during your travels at Star Hotel Taksim. First of all, we apologize for the lack of international quality of service during your stay. As a result of the interview with the team members about the negative experience you have experienced, I would like to inform you that the necessary measures have been taken in order to prevent the occurrence of the same situation in the future. We would like to thank you once more for your feedback and we would like to point out that your feedback is highly valuable for the improvement of our work to continuously improve the quality of our services. On another trip, we will be happy to welcome you again at our hotel. Sincerely, Guest Relations Officer Mr. Alince

8/10 Good

Verified traveler

Liked: Cleanliness
The hotel is OK for just to pass the night.
Stayed 1 night in Oct 2018
Response from Star Hotel Taksim on Oct 25, 2018
Thank you for taking the time to write a lovely review about the hotel. Star Hotel Taksim, Istanbul has been acclaimed this year and it is great to hear that you enjoyed our newly refurbished rooms.. Sincerely, Ali INCE Manager

6/10 Okay

Verified traveler

Liked: Cleanliness
Disliked: Property conditions & facilities
in the heart of Taksim region
Favorable location but hotel needs extensive renovation. Room was too small for one bed yet there was two!
Stayed 1 night in Nov 2017
Response from Online Sales Manager on Nov 28, 2017
Thank you for your good grades about our hotel! We are delighted that you are satisfied with your visit. We will be glad to welcome you again at our hotel as soon as possible. Yours sincerely, Hotel Management

10/10 Excellent

Mohamad Bakri, Lebanon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
One of the best hotels i stayed in istanbul, very calm area and 5 min away from everything you need(taksim square, reataurants, shopping and metro)
Stayed 3 nights in Oct 2017
Response from Online Sales Manager on Nov 8, 2017
Dear Mohamad BAKRI, We would like to thank Express StarHotel Taksim for sharing your valuable impressions with our guests. I would like to express our joy to be able to provide you with a comfortable service and to learn that you are satisfied with our services. We pride ourselves on the opinions of our esteemed guests and share them with all of our colleagues in order to ensure 100% guest satisfaction. I would like to welcome you again as soon as possible, I offer my respects on behalf of my colleagues and colleagues. Ali INCE

6/10 Okay

Verified traveler

Liked: Staff & service
nice location, small room
Good location but the rooms are kinda small. Overall, I would recommend for a short term stay.
Stayed 1 night in Oct 2017
Response from Online Sales Manager on Nov 16, 2017
Thank you very much for your positive comments and feedback on your experience during your recent stay at the Express Star Hotel Taksim . Please be assured you that we will continue our efforts to make our guests satisfied and to experience a comfortable stay with us. We are looking forward to your next visit in the near future. Best regards, Ali INCE Online Revenue Manager

8/10 Good

Vecchi

Liked: Cleanliness, staff & service, property conditions & facilities
Location and cleanness
Close to many attractions.. Friendly staff. Small but clean room #503
Response from Express Star Hotel Taksim on Nov 27, 2016
Thank You

8/10 Good

Mike, Istanbul, Turkey

Liked: Cleanliness, staff & service, room comfort
Right on Taksim
Rooms are clean and cheap, given the area. The staff is fantastic. Everyone is very friendly and most know some English. That being said, they're really very willing to help you practice speaking Turkish. I had some great nights sitting on the porch smoking a cigarette and practising with them. The staff make this place. Rooms are a bit small, by American standards, but they're clean and comfortable and the internet connection is (barring one day I was there) totally reliable and secured by an off-site provider. In any case, the location is great and I would highly reccomend it to a solo traveler or a couple on a budget.
Response from Guest Service Management on Jul 13, 2016
Our esteemed guest. Our hotel rooms are being renewed day by day. We strive to make our guests comfortable accommodation. Our hotel is not experienced problems with the internet. staff goes to foreign language courses. Thank you

6/10 Okay

galina, san francisco

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
confusing
Very warm and clean room. However, xxx mells of cst litter and tobacco are present.Sippery snow is not cleaned around the hotel, making it dangerous to get to the entrance of the building. Frond desk people vary from super friendly to very rude. Upon check out they refused to give me a copy of my receipt.
Response from ali ince on Mar 3, 2016
Dear guest. Where did you make your reservation.? Expedia. You should receive your accommodation bill from this company. -->EXPEDİA Any breakdown of this hotel accommodation does not have to give you. you do not receive an invoice for this payment should not denigrate our hotel.Also our hotel street snow removal business is owned by the municipality.

6/10 Okay

Verified traveler

Nice
Very good location and good staff during the day evening staff speaks a little English
Response from ali INCE on Dec 26, 2015
Our staff are sent to foreign language courses. Our entire staff is receiving training accommodation. thank you.

6/10 Okay

DIANA, Philippines

Disliked: Room comfort
Near at Taksim Square
This hotel is just a few minutes walk to Taksim Square. The hotel is ok. It just that when I arrived late night the staff were sleeping at the couch and they just help me to carry my luggage when I was already at the lobby.
Response from ali ince on Feb 27, 2016
Personnel who have the necessary warnings and alerts have been received punishment. Your feedback is very important to us. Thank you very much.

4/10 Poor

Natalia

Disliked: Cleanliness, property conditions & facilities, room comfort
Response from ali ince on Feb 27, 2016
Thank you

8/10 Good

paul yasmine, beirut

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
excelent location and price
overall this hotel is great for tourists since everywhere is reachable from taksim square its 2 min walk from taksim however the first floor rooms are not comfortable because u can hear ppl talking and walking early the higher floors are better everything else was cosy so yeah ill visitnthe place again but not the first floor
Response from ali INCE on Dec 26, 2015
All room doors have changed, and soundproof insulation is made. Thank you

2/10 Terrible

Danny, Canada

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Small & condition was very poor
it was not the way that was in internet , was very small room , bathroom was small & it need's to be up date it ,
Response from ali ince on Jul 18, 2015
We know that our internet speed was pretty good. Our hotel room square meters is indicated in All sales channels on internet. We ask that you take into consideration it.

8/10 Good

Hamada Arafa

Response from ali ince on Mar 14, 2015
we will be here to give you best service. evaluation is important to us. Thank you.

6/10 Okay

sebastian, Argentina

Disliked: Staff & service
Close to Taksin.
The best of the hotel is the location. Staff is not very friendly. They charge everything as additional such as maps.
Response from ali ince on Jul 18, 2015
our hotel has everything needed an extra charge. Our hotel is also paid on the map. staff may have to help you with that wanted to charge them.Our staff can help you with your accommodation and a warm and friendly service for all your questions.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Response from ali ince on Mar 14, 2015
Thank You

4/10 Poor

A S., London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ms A A
The room for double was very small The shower was not clean at all. The breakfast was very ordenery. I wouldn't stay more than 1 night.
Response from ali ince on Feb 27, 2016
examine carefully all the comments you have made, and they were corrected in a rigorous manner.Write your comment.

6/10 Okay

ab, macau

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities
small bath tube , wall is thin
very small bathroom and bathtube, you cannot turn around. the wall is so thin that i could hear the moving of bed, doing some bed exercise with sharp voices everynight on upper floor.
Response from ali ince on Mar 3, 2016
Bathroom renovated and expanded. Thank you

6/10 Okay

Verified traveler

Response from ali ince on Jun 25, 2016
あなたの貴重なコメントをありがとう..

8/10 Good

Rafay Anwer, pakistan

Liked: Staff & service, property conditions & facilities
Most convenient place near taksim square
I really enjoyed my stay at express star hotel. room was too small but good, if u want to sleep and travel all day. Its near taksim square taxi,bus stand, metro, subway is very close, 5 mintues walk. Mr.kenan at reception was very helpful regarding making a plan for my short trips.
Thank you,,,

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything Poor
I did not enjoy my stay at this hotel. The room was on top floor and very strong wind was coming through the door - from the corridor into the room as the windows had gaps around them. There was no hot water for a day. .... I would not recommend this hotel to anyone. Please do not stay at this hotel.
All rooms have been remodeled . wind area door has changed.

8/10 Good

Verified traveler

Liked: Cleanliness

2/10 Terrible

AbuJamal, San Francisco

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel Ever
Worst hotel experience I ever had!
Don't stay in this horrible hotel