Ratings based on 291 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
95% of guests recommend
4.6 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom New Jersey

Don't be fooled by the beautiful pictures...

Posted Jan 13, 2015
Pros: Building / furnishing
Cons: Everything starting with the facilities to staff
Location: A couple of miles from the airport.
Stayed there for 1 night in January 2015. Salient features of the terrible experience include: 1. Hotel did not have any heat anywhere - lobby, hallways, room. Staff stated that it is a minor technical issue which is being looked at. When the situation did not change in a couple of hours came down to inquire again and one of the people (shift had changed and this was a new set of employees) told me "off the record" that the hotel has been without heat for the last 3 days. I had booked my stay just one day before arriving which means that they continued to book the hotel even when they knew there is a problem with the heat. 2. There is no shuttle to pick you up or drop you to the airport. If there is one, no one picks up the phone. 3. Whether someone is calling the hotel to be connected to the room or you as a guest are calling the reception no one picks up the phone. Every time you need something you need to bundle up and come down to the lobby. 4. Room service is horrible. Ordered breakfast and after 45 minutes it was delivered which was not my order at all. Sent it back and after another 45 minutes the breakfast delivered still had half the items wrong. Gave up and sent the food back. 5. When complained to the staff about the entire situation the response was very rude and was told to wait for the manager when he comes on duty. Manager's response and attitude was no better than the staff. Overall a truly bad experience with this hotel.
3 out of 5
Recommended
for Everyone
by A verified traveler

Noisy air conditioning

Posted Jan 10, 2015
Pros: Marble bathroom, good Turkish towels and a bathrobe.
Cons: Air conditioning should be fixed.
The hotel is okay and pretty comfortable but one important issue: the air conditioning / hearing in my room that was turned on at night worked with a queer clicking sound which woke me up at night and didn't let go back to sleep.
4 out of 5
Recommended
for Everyone
by A verified traveler

If like to be away of every one.

Posted Jan 9, 2015
Cost much money and time to get into touristic places.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Nashville

Another wonderful stay

Posted Dec 25, 2014
Pros: The hotel is great. The food for breakfast is very nice and a lot of it.
Cons: English is not highly spoken in Turkey in general and the same is true for a lot of the staff that work at there.
Location: Star City Mall is right across the street and it's loaded with lots of nice shops and if you want to eat outside the hotel just walk up the hill
I have stayed that this hotel many times over the past two years and every stay has been great. The ride from the airport is about 15-30 mins in a taxi depending on traffic and it's going to cost you about 15 TL. Forget about getting the shuttle pick you up, it's just not going to happen. However, having the shuttle take you from the hotel to the airport is on problem.
5 out of 5
Recommended
for Everyone
by A verified traveler

top immer wieder

Posted Dec 22, 2014
Pros: alles
Cons: nein (vieleicht am Preis)
Location: Einkaufen, 10 min vom Flughafen
super tage in Istanbul einfach schön, mega hotel, alles sauber und nette leute
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Excellent for Airport overnight

Posted Nov 26, 2014
Although we had a little glitch with the shuttle / pick up arrangements, staff was very professional and service oriented. Hotel is in the modern side of town across from big shopping center. Turkish Coffee at the bar was spectacular, !!
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Perth WA

Great hotel for airport overnighter

Posted Nov 13, 2014
Pros: Everything.
Cons: Nothing.
Location: Not much to do nearby except a great Outlet Shopping Centre and a good supermarket.
We were impressed from start to finish with our experience at he Gonen. The free airport shuttle was easy to access at the airport, and dropped us back at departures well ahead of time. Rooms were made ready at 10.30 am and were clean, spacious and well equipped. The airconditioning worked (not our experience ayt most hotels we stayed at in three countries) and the walk in shower was great. The restuarant provided much longed for "normal" food and the staff were attentive. Overall a very good experience.
5 out of 5
Recommended
for Business Travelers
by A verified traveler

Goed hotel voor de zakelijke reiziger.

Posted Nov 11, 2014
Pros: ontvangst.
Cons: Vragen tijdens boeking over beschikbaarheid van een airport service.
Location: Het is niet de hotspot qua toeristen en bezienswaardigheden. Voor zakelijke reizigers en bezoekers van de CNR tentoonstelling hal (Messe).
Vriendelijk personeel, schone kamer,Degelijk ontbijt buffet. Parkeergarage beschikbaar. Gewoon compleet en vriendelijk geprijsd.
3 out of 5
by A verified traveler

close tothe airport

Posted Nov 8, 2014
registration was slow, breakfast was just ok, rooms smelled smoke
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Stockholm

fint hotell, nära flygplats men lång från centrum

Posted Nov 5, 2014
Cons: Bättre TV kanaler med engelska språk.
Hotell ligger i fint område nära till en köpcentrum, restaurang, affär. Det ligger nära busstation som ta dig till centralen bara 2,5 TL. Bra frukost och bra service.