For a 5 star hotel, everything is disappointing. Bathroom is worn out, the handheld shower head leaks, the pressure and temperature of the water keeps on changing.TV is probably 30 inch! Mattress feels like cheap foam, you’re literally sinked in the mattress as soon as you’re on it! The pillows are so think and big the your neck is at 90 degrees angle , asked for smaller pillows, we were give the same size pillows! Asked for a pair of scissors as I needed to cut a tape, they didn’t have one! Asked for a knife, they couldn’t give one for security reasons even when I said the tape can be cut with their staff member present and they can take the knife back. They charge 400 tl to iron a shirt, and when asked for an iron, we were given a really old iron and flimsy ironing board. Our booking was non refundable , otherwise we’d go to another hotel. This certainly isn’t 5 star VIP hotel.