Front of property

Reviews of Le Safran Suite

Le Safran Suite
Alemdar Mah Zeynep Sultan Cami Sok No:5, Eminonu, Fatih, Istanbul

Reviews

7.0

Good

Rating 10 - Excellent. 22 out of 76 reviews" "
Rating 8 - Good. 19 out of 76 reviews" "
Rating 6 - Okay. 16 out of 76 reviews" "
Rating 4 - Poor. 6 out of 76 reviews" "
Rating 2 - Terrible. 13 out of 76 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

2/10 Terrible

Omar Arocha, Miami Gardens

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Initially at our arrival, the rooms offered were in a 4th floor with no elevators, the escalators were very uncomfortable. Then we were moved to a room on a 3rd floor that was awful too. Finally, the offered us a room on a 2nd floor in a terrible conditions and they charged us $100.00 extra
Stayed 6 nights in May 2023
Response from iskender on Jun 7, 2023
hello sir your family room was 2 doble but you like family and give family room thats all what you say we was help you best regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Apr 2021
Response from lesafran on May 20, 2021
teşekür ederiz

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nicely decorated hotel at a good location. Room is clean. Staff showed high level of hospitality. Good value for the money.
Stayed 1 night in Dec 2019
Response from iskender on Dec 24, 2019
hi dear thank you very much for your rezervastion to lesafran suite hotel iskender akdemir

10/10 Excellent

Helue

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible host. Loved it all
Stayed 4 nights in Jun 2019
Response from iskender akdemir on Jul 8, 2019
Dear Helue good morning from Istanbul, where two continents meet. I was very glad to read your wonderful reviews.We can focus on our guests and provide them with good care as we do always. I conveyed your kind words to my team. All the teams are aimed at ensuring that our guests have an ideal stay with us. I once again thank you for taking the time to publish your feedback. We will be happy to welcome you and your friends from your country in the near future. Sincerely, İSKENDER AKDEMİR

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
This is a small hotel (probably a converted family home), that is a little run down. That being said is that its location is fantastic. It is literally 1 5 minute walk from the entrance to Hagia Sofia. The staff is also very friendly. So if you are looking for a reasonably priced place to lay your head, it is ideal, if you are looking for a hotel to hang out in, then maybe this isn't the best place
Stayed 3 nights in May 2019
Response from iskender akdemir on May 22, 2019
thank you very much

8/10 Good

Verified traveler

Stayed 2 nights in Apr 2019
Response from Le safran suite on May 5, 2019
thank you very much

6/10 Okay

Verified traveler

Traveled with partner
Liked: Staff & service
The property is historical it just needs a bit fresh wallpaper etc.
Stayed 7 nights in Mar 2019
Response from Le safran suite on Apr 30, 2019
thank you

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2019
Response from Le safran suite on Apr 29, 2019
thank you

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here
Stayed earlier this year. Gave us the incorrect room, it was the loft which neither of us (both fairly short) couldn't even stand in. Bathroom flooded. Bed was most uncomfortable in a 7 month trip. Very loud noise of construction all night. Management didn't care until we told them we were reporting them then moved us to a room right by reception. Next morning told we had to move again. Other rooms were slightly better, we could at least stand up. Breakfast was down the road and inedible. Worst hotel ever
Stayed 4 nights in Jul 2018
Response from Le safran suite on Dec 19, 2018
yanı yalan yorum yazıpta rahatladınızmı

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would stay here again for sure !
I'd give it a perfect score but I don't believe anything is perfect perfect. What makes this place great is the attention of the front desk. They were very nice and told us everything we needed for a great stay. Shuttle arranged, restaurant was amazing.. etc.
Stayed 1 night in Nov 2018
Response from Le safran suite on Nov 21, 2018
than you very much in order to you stayed in le safran suite

10/10 Excellent

shaina, usa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the hotel staff was really amazing very accommodating and very nice and they are there 24 hrs
Stayed 5 nights in Aug 2018
Response from Le safran suite and Team. on Aug 18, 2018
Thank you for your comments. We are glad to see you again.

2/10 Terrible

sammy, florida

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
this is not a hotel for a couple nor a family
The hotel have a 6 rooms it is an apartments style located in a very small street with no parking ,the rooms are very small and I dont have to tell you about bed bugs
Response from iskender on Feb 13, 2017
this is nice hotel if you check on booking you will see also our commet

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Very bad and it ruined my holiday. A disaster
Very bad. Small rooms. Dirty broken smelly furniture and dirty sheets and pillow cases. Kitchen without cooker or microwave or a kettle even no spoons or knifes or forkes. Poor breakfast with flys on food. No air condition in dinning room very worm and uncomfotable. Dinning tables and chairs not suitable for adults but for kids. No botles of water supply as promised. The entrance to the apartment is very dirty and lots of people work in front of the entrance with boxes of corns at the entrance make you feels very uncomfortable. Internet is very poor and disconnected most of the time with no connection in the abatement. Air conditions autmatically go off around 5 am and you wake up sweating key of rooms were not available twice and I have to wait for my keys and staff brings them from outside the hotel?!!!!!. Occasionaly breakfast run out before time one day I asked for bread and the girl in the kitchen said bread has finished and it was 10 am (breakfast finishes at 10:30) breakfast start late 08:30 which very unsuitable. Also no enough cutlery in dinning room no enough cups and in several occasions I brought my spoons with me for breakfast. This hotel is a disaster by all means and I will not recommend it for any body even for free.

6/10 Okay

Hichem, Algiers

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Perfect Location
I choose this hotel because of his perfect location, in the old part of Istanbul, near to sultan Ahmed and topkapi palace, i liked the fact that it`s 5min walking from the tram stop,and the area was safe, with plenty of tourists.
Response from LESAFRAN on Mar 3, 2017
THANK MYOU VERY MUCH

10/10 Excellent

ahmtyvsgl, istanbul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel
i was there 3 times and the hotel getting good. hotel rooms are historicial and they had very high ceiling. hotel stuff are very good.
WE ARE GRATEFUL TO YOU İN ORDER TO YOU STAYED İN OUR HOTEL

4/10 Poor

Rob, USA

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dishonest staff, incorrect information.
We booked a 2 bedroom apartment, with space for up to 8 people. We were a family of 5 looking forward to spending time together. When we got there they gave us 2 rooms, one for 3 people, one for 2 people. One of the rooms had a cot that barely fit in the room. The floors were not cleaned, and teh windows were a huge danger. When we discussed with the manager he simply said that the apartment wasn't ready, so this was the better option. We also were told we would be able to have an early breakfast since 2 of us had to leave before the breakfast start time. When we arrived, the man said he didn't know about it, and nothing was ready. When he finally started to get food out, he said "I'm a man, only the woman can make breakfast", which upset my wife immensely. He also then went on a 15 minute rant about the other staff and how poorly run the hotel was. Not a good sign. Do not stay here, there are hundreds of better options.
Response from Le safran suite magamenet on Apr 30, 2016
Dear Mr Bower, Firstly, we thank you for choosing our hotel for the duration of your stay in Istanbul. I would like explain you why we did not give you the apartment with 2 rooms; the first reason is that the wi-fi had a connection problem and also the problem with the heating at the time your arrival. Considering this,we we thought of your comfort and altered your reservation in the main building of the hotel with one triple and a double room at the same floor. It was not possible to make a discount since you had directly paid to the agent and we did not ask you any payment and extras. Maybe we couldn’t express ourselves to you very well but we have given you the best available rooms for your comfort. We wish you all the best Best Regards, Orhan ÖZKARDEŞ (Mr) Sales & Marketing Manager

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Le Safran Suite Team on Jun 25, 2016
Dear Valued Guest, Thank you very much for your priceless comment about Le Safran Suite Hotel We, as the whole team, are very flattered to hear your satistaction with your stay in our property. Thank you so much for your nice comment about our Hotel. You made very important points about the location of the hotel and it's quietness. And we are also happy for your comment about the staff, it really motivates us. We are delighted to read your great review post your stay in Le Safran Suite Hotel. It gives us great pleasure to know that you thoroughly enjoyed your experience with us in Le Safran Suite Hotel. We have communicated your feedback to the entire team at the hotel as I am certain that this will serve as a source of inspiration for us to achieve higher standards of excellence in the future. We are looking forward to welcoming you back in Le Safran Suite Hotel Istanbul. Meanwhile please do not hesitate to contact me for any further assistance. Yours Sincerely, Orhan ÖZKARDEŞ (Mr)

10/10 Excellent

ahmet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel
i really like this hotel. was have such a great time at this hotel...

6/10 Okay

Verified traveler

Liked: Staff & service
Old hotel building
The hotel is quite old. May need some renovation soon . Friendly staff. Good location.
Response from Le Safran Suite Team on Jun 25, 2016
Dear Valued Guest, Thank you very much for your priceless comment about Le Safran Suite Hotel We, as the whole team, are very flattered to hear your satistaction with your stay in our property. Thank you so much for your nice comment about our Hotel. You made very important points about the location of the hotel and it's quietness. And we are also happy for your comment about the staff, it really motivates us. We are delighted to read your great review post your stay in Le Safran Suite Hotel. It gives us great pleasure to know that you thoroughly enjoyed your experience with us in Le Safran Suite Hotel. We have communicated your feedback to the entire team at the hotel as I am certain that this will serve as a source of inspiration for us to achieve higher standards of excellence in the future. We are looking forward to welcoming you back in Le Safran Suite Hotel Istanbul. Meanwhile please do not hesitate to contact me for any further assistance. Yours Sincerely, Orhan ÖZKARDEŞ (Mr)

8/10 Good

Tony, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb location for seeing the sights
Perfectly placed for easy walking access to Agia Sofia, Blue Mosque, Topkapi Palace and Basilica Cistern. Also to the terminus for the hop-on hop-off bus. There are plenty of restaurants nearby, including at least a couple of roof-top ones with great views. The Grand Bazaar is only a 15-minute walk. The facilities are basic but our rooms were clean and comfortable, and the en-suite freshly decorated. The staff were welcoming and friendly. The breakfast was not fancy, but generous. Overall the hotel was great value for money and I would go there again.
Response from Orhan Özkardeş on Sep 8, 2015
Dear Valued Guest, Thank you very much for your priceless comment about Le Safran Suite Hotel We, as the whole team, are very flattered to hear your satistaction with your stay in our property. Thank you so much for your nice comment about our Hotel.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location near to the attraction
Very easy to reach the attraction by foot. The staff is friendly, the breakfast is good.
Response from Le Safran Suite Team on Jun 25, 2016
Dear Valued Guest, Thank you very much for your priceless comment about Le Safran Suite Hotel We, as the whole team, are very flattered to hear your satistaction with your stay in our property. Thank you so much for your nice comment about our Hotel. You made very important points about the location of the hotel and it's quietness. And we are also happy for your comment about the staff, it really motivates us. We are delighted to read your great review post your stay in Le Safran Suite Hotel. It gives us great pleasure to know that you thoroughly enjoyed your experience with us in Le Safran Suite Hotel. We have communicated your feedback to the entire team at the hotel as I am certain that this will serve as a source of inspiration for us to achieve higher standards of excellence in the future. We are looking forward to welcoming you back in Le Safran Suite Hotel Istanbul. Meanwhile please do not hesitate to contact me for any further assistance. Yours Sincerely, Orhan ÖZKARDEŞ (Mr)

6/10 Okay

Verified traveler

Liked: Staff & service
Spend 3 nights there in 2 different rooms the upper one are more noisy.
Response from Orhan ÖZKARDEŞ on Apr 20, 2016
Dear Valued Guest, Thank you so much for your comment about our hotel. It is of you and we really appreciate it. We hope to see you again and will definitely do our best to make you feel at home! With best regards.

8/10 Good

NB, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy and Comfy in a great location
The hotel was a lovely quirky old building, the service was excellent, lovely breakfast, the staff were friendly and helpful. The views weren't great and the rooms were small, but our visit was about seeing the sights of Istanbul not staying in our rooms. The location of the hotel was ideal as it was close enough to walk to most of the points of interest and for the others the tram was just around the corner. I would recommend this hotel and I would stay there again.

4/10 Poor

Adrian, Australia - VIC - Melbourne

Disliked: Cleanliness, property conditions & facilities
Facilities: Shabby, Run-down, Horrible; Value: Rip-off; Cleanliness: Filthy, Smelly;

10/10 Excellent

Tatiana, Australia - QLD - Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Home away from home; Value: Fantastic; Service: Remarkable; Cleanliness: Spotless;

2/10 Terrible

The Dane!, Barcelona

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience ever!
I went there for a romantic getaway with my girlfriend as it was her birthday. Sadly upon arrival I realized it was a bad choice. What happened was that we were given the attic. The bathroom is probably around 1 meter and 40 high to the ceiling so taking a shower would be very uncomfortable. I of course refused to stay in that room. I was never prior to getting there told I would get a room that was not suitable for humans, so when manager asked how I would pay for it I told him I wouldn't pay for it but needed a new room. He then said ok and helped me find a new hotel. To my surprise when we got home I saw I had been billed the full amount for the room and contact to the hotel came up unsuccessful as they never responded to my emails. Hotels.com didn't want to help either so here I'm left with having to pay for five nights at two different hotels in Istanbul. I understand that the cancelation procedure states that nothing will be refunded if one cancels later than day before check in, but I must admit that when I was presented to a room not fit for humans I didn't think that procedure would still be in effect. So to anyone else booking this hotel, please be aware that you might end in room not inhabitable for people taller than 1.40 meter.
Response from Le Safran Suite Team on Jul 9, 2016
Dear Valued Guest, Thank you so much for your comment about our hotel. It is of you and we really appreciate it. We hope to see you again and will definitely do our best to make you feel at home! With best regards, Orhan ÖZKARDEŞ

10/10 Excellent

Jane, Australia - VIC - Melbourne

Liked: Cleanliness, staff & service
Service: Go the extra mile, Great advice on everythin; Cleanliness: Spotless;

8/10 Good

Amelia, Australia - NSW - Sydney

Liked: Cleanliness
Disliked: Property conditions & facilities
The "penthouse" that we stayed in was really just an add on into the roof space, in the event of a fire there would be no escape route

10/10 Excellent

Angela, Australia - NSW - Newcastle

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Distinctive; Value: Fantastic; Service: always keen to help; Cleanliness: Spotless; everyth??ng ??s nearby

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service

8/10 Good

Amit, India

Liked: Cleanliness, staff & service

4/10 Poor

Verified traveler

Disliked: Staff & service
Better not to deal with this hotel
Awfull staff, very unprofessional. The hotel does everything in order to create very unpleasant situations for the guests.
Response from Le Safran Suite on May 4, 2016
Dear Valued Guest, Thank you so much for your comment about our hotel. It is of you and we really appreciate it. We hope to see you again and will definitely do our best to make you feel at home! With best regards, Orhan ÖZKARDEŞ

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Room was clean. Helpful and supportive owner/front desk. round the clock open -- liked !! Ok breakfast It was initially difficult to find the place unless you take a particular route to reach there and very few knew the address of the street. But once you know the place, it is quite easy to reach the hotel. maybe you should really take care for "How to reach the hotel section". I missed a street and reached the hotel after one hr when the first time I reached the hotel. I support the hotel.
Response from Le Safran Suite Team on Jun 25, 2016
Dear Valued Guest, Thank you very much for your priceless comment about Le Safran Suite Hotel We, as the whole team, are very flattered to hear your satistaction with your stay in our property. Thank you so much for your nice comment about our Hotel. You made very important points about the location of the hotel and it's quietness. And we are also happy for your comment about the staff, it really motivates us. We are delighted to read your great review post your stay in Le Safran Suite Hotel. It gives us great pleasure to know that you thoroughly enjoyed your experience with us in Le Safran Suite Hotel. We have communicated your feedback to the entire team at the hotel as I am certain that this will serve as a source of inspiration for us to achieve higher standards of excellence in the future. We are looking forward to welcoming you back in Le Safran Suite Hotel Istanbul. Meanwhile please do not hesitate to contact me for any further assistance. Yours Sincerely, Orhan ÖZKARDEŞ (Mr)

10/10 Excellent

HANANE HIJRA EP

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top super bien situé équipe a l’écoute Chambre propre et spacieuse
Stayed 4 nights in Jun 2022

2/10 Terrible

Selçuk

Traveled with group
Disliked: Property conditions & facilities, room comfort
haritadaki konumu ile otelin konumu aynı değildi.
Stayed 3 nights in Feb 2020
Response from iskender on Feb 26, 2020
merhaba ismim iskender akdemir müsteri hotel de konakladığı sürede hiç bir sorun aktarmadı demekki insanların yüz ifadesine aldanmayacaksın

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Personale var søde, men 1 værelse var ikke godt! Man kunne ikke stå oprejst på badeværelse toilet , vindue og lampe var istykker!
Stayed 5 nights in Oct 2019
Response from lesafran suite on Oct 21, 2019
thank you very much

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Le safran suite and Team. on Jul 2, 2019
thank you verymuch sir in order to you stayed in lesafran suite hotel

8/10 Good

Derya

Liked: Cleanliness, staff & service, property conditions & facilities
konum çok iyi, personel güleryüzlü ve yardımsever, temizlik de gayet iyi. Kaldığım odanın çatı katı olması nedeniyle tavan çok alçaktı ve aydınlatma yeterli değildi.
Stayed 1 night in Nov 2018
Response from Le safran suite on Nov 22, 2018
TEŞEKÜRLER

4/10 Poor

Verified traveler

Liked: Cleanliness, property conditions & facilities
Décevant
Hotel très bien situé mais très bryant et surbooking On a jamais vu la suite avec vue sur le parc...à notre arrivée notre chambre était déjà prise et on nous a donné la chambre dans le hall d’accueil puis une chambre côté rue
Stayed 3 nights in Apr 2018
Response from Le safran suite on May 6, 2018
Thank you.

6/10 Okay

Verified traveler

Istanbul in 1 settimana
Soggiorno di una settimana nello stesso hotel con cambio stanza proposto a metà permanenza.
Stayed 7 nights in Apr 2018
Response from iskender akdemir on Apr 28, 2018
thank you very much dear

10/10 Excellent

Agnieszka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best location for exploring the city
Stylish Ottoman architecture, quiet street, really short time to reach most important monuments (by foot), close to tram stop and proms to other parts of Istanbul, helpful and friendly staff. I like this place:)
Response from Le safran suite on Apr 18, 2018
We thank you. For you to have a mansion in our Institution.

10/10 Excellent

murat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
yılbaşı için otelin çatı katında bulunun minik ahşap odayi tuttum, tavanın alcak olmasi dışında herhangi bi eksi yanı yok, oda içerisinde ihtiyacınız olabilcek herşey mevcut, odalara ketıl makinesi eklenebilir kahve ve cay yapmak icin ama istediginiz takdirde odaniza kadar kahve ve cay getirebiliyolar. Çalışanları güleryüzlü ilgi ve alakalılar. Teşekkürler herşey için :)
Stayed 1 night in Dec 2017
Response from iskender on Jan 4, 2018
teşekür ederiz le safran suite konakladığınız için

10/10 Excellent

SERKAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Çok İyi
Güler yüzlü ve saygılı personeli , istediğiniz her yere rahat ulaşımı ve tarihi yarımada içinde olması rahat ve huzurlu bir tatil geçirebilirsiniz.
Stayed 2 nights in Dec 2017
Müessemizde konakladığınız için. Teşekür ederiz Siz'i Bir kez daha Misafir etmekten mutluluk duyarız. (Şahin avcı)

10/10 Excellent

Murat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2017
teşeküz ederiz le safran suite te konakladığınız için

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
пойдет
Немного гудел кондей. Душ без кабинки, прямо на полу, окошко выходит на ноги кушающих на улице. Но переночевать в центре города-норм. Почему-то дешевле было бронировать комнату через посредников, а не напрямую у отеля
Stayed 1 night in Nov 2017
thank you very much in orderto you stayed in our hotel

2/10 Terrible

lilas, istanbul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ne vous faites pas piéger
Hôtel Dans un état pitoyable vraiment pas propre du tout la tapisserie qui se décolle des tapis parterre très très sale du linge de lit qui laisse à désirer du bureau oui toute la nuit car le restaurant est juste en bas le personnel très désagréable on avait l’impression d’être dans une chambre de passe vraiment fuyez
Stayed 3 nights in Oct 2017
Response from iskender on Dec 8, 2017
thanks

2/10 Terrible

HAMIT

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Çatı kat odada da kaldım.Oda çok berbat .Her an başınızı biryerlere çarpabilirsiniz.Sabah erken saatte tavanda kuş ve hayvan sesleri sayesinde erkende uyanıyorsunuz.
Stayed 1 night in Sep 2017

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
thank you very much in order to you stayed in or hotel

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Het is niet slecht voor de prijs die we hebben betaald
Response from iskender on Mar 23, 2017
thank you

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Katastrophe
Ich würde niemals noch einmal dieses Hotel besuchen, es war schrecklich. Es wird auf die Sauberkeit überhaupt nicht Wert gelegt!! Das Frühstück ist mangelhaft.
Response from LESAFRAN on Mar 1, 2017
THANK YOU VERY MUCH