Ratings based on 65 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Movenpick in Istanbul, Turkey

Posted Jul 16, 2014
I would definitely rate this hotel the best I've experienced in terms of cleanliness and attentive staff. The entire hotel staff is extremely friendly and accommodating. The only challenge as others have written is the language barrier but that is pretty much the entire city of Istanbul. Very few people speak English and I don't mean broken English. They don't speak English at all, not even the most basic communication. The majority of the staff at the hotel do speak some English and the ones at the reception desk and restaurant speak good English. The location is ideal as it is about a 1 minute walk from the Metro which is very inexpensive to take. The hotel is definitely a luxury hotel in every aspect which in my case was not ideal for the purpose of my vacation. I have a large family, thus the price turned out to be quite costly. When i made the reservation via expedia i did not pay close enough attention to the details so the cost did not include meals. For a 2 week stay at the hotel the rate they quoted me was about $1,800. For my budget this was extremely expensive. We are a family of 7. If you are traveling to Istanbul for business or just you and your spouse I highly recommend this hotel. But I wouldn't recommend it for a family with a lot of children, especially rambunctious boys who like to jump in the swimming pool. I was asked by the staff if my sons could keep quiet in the pool, pretty much impossible to do with 4 boys.
Comment from Hotel Management
Jul 18, 2014 by Quality Team, Hotel Management
First of all I would like to thank you very much for taking the time and commenting on our services; we really appreciate it and value our esteemed guests' opinion such as yours very much. Your feedback encourage us towards our aim to deliver, heartfelt, genuine care, personalized and uncompromising service in all guest interactions. These comments such as yours are the best tool for us not only to maintain but further improve our quality and service.It was and will always be our pleasure to ensure your comfort and I look very much forward to welcoming you back at the Mövenpick Hotel each time you visit Istanbul. Best regards, Mövenpick Hotel Istanbul
5 out of 5
Recommended
for Everyone
by A verified traveler from Australia

Little heaven in the midst of istanbul

Posted Jul 4, 2014
Pros: It is very quiet, very contemporary, service is excellent.
Location: Near to shopping malls, easy reach to old town.
We used the hotel for 2 nights in June and we had a great experience.We were looking for a convenient location as we had a very short stay. Hotel location is very near to metro and all the shopping malls and a half an hour cab drive to old town. All staff spoke good English and they made us feel special. Hotel is big enough for all facilities, has a nice gym and indoor pool, great rooms but the most impressive side is the quality of service. Staff is excellent and they go out of their way to perform their service and please you. We had a great time, we definitely recommend this hotel.
Comment from Hotel Management
Jul 8, 2014 by Quality Team, Hotel Management
First of all I would like to thank you very much for taking the time and commenting on our services; we really appreciate it and value our esteemed guests' opinion such as yours very much. Your feedback encourage us towards our aim to deliver, heartfelt, genuine care, personalized and uncompromising service in all guest interactions. These comments such as yours are the best tool for us not only to maintain but further improve our quality and service.It was and will always be our pleasure to ensure your comfort and I look very much forward to welcoming you back at the Mövenpick Hotel each time you visit Istanbul. Best regards, Mövenpick Hotel Istanbul
5 out of 5
Recommended
for Everyone
by Ricky from Canada

Wonderful hotel and highly recommended!

Posted Apr 28, 2014
Pros: Room comfort, ambiance, location and great, very helpful staff
Cons: None I can think off.
Location: Restaurant in hotel is great, Kanyon mall is close, Istinye Park shopping centre is a short taxi ride away, close to Bebek, Etiler, Nisantasi
I have stayed in hotels in Istanbul before but in Sultanahmet. This hotel was recommended by a local friend and although I was on a personal trip, I found it to be perfect in every aspect. Wonderful staff who were more than helpful, great rooms, great view, great food and the very close location to the metro made all other parts of Istanbul highly accessible without having to rely on taxis or Istanbul traffic. Would highly recommend to anyone.
Comment from Hotel Management
Apr 30, 2014 by Quality Team, Hotel Management
First of all I would like to thank you very much for taking the time and commenting on our services; we really appreciate it and value our esteemed guests' opinion such as yours very much. Your feedback encourage us towards our aim to deliver, heartfelt, genuine care, personalized and uncompromising service in all guest interactions. These comments such as yours are the best tool for us not only to maintain but further improve our quality and service.It was and will always be our pleasure to ensure your comfort and I look very much forward to welcoming you back at the Mövenpick Hotel each time you visit Istanbul. Best regards, Mövenpick Hotel Istanbul
4 out of 5
Recommended
for Business Travelers
by A verified traveler

Good business and vacation hotel

Posted Apr 21, 2014
Pros: The service and attitude is excellent.
Cons: Hotel experience would benefit from a video channel.
Location: Hotel is close to several large malls for shopping and restaurants.
Hotel is very comfortable and an excellent choice if you choose this area.
5 out of 5
Recommended
for Everyone
by A verified traveler

Terrific Staff, very pleasant and very helpful.

Posted Mar 19, 2014
Pros: cleanliness, pleasant staff, amenities.
Cons: internet should be provided, and good quality mattresses could also be improved on.
Location: subway is very close and Taxism is close by subway
Our experience was excellent. Taxi's don't seem to be aware of the hotel and it's location. Our only complaint was the internet, but apparently it is being corrected. I was put in a position that I don't like to be put in and that was that I had to advise the staff that the internet was not working in our room. Internet is very common now, like a telephone and should be provided in every room. It was upsetting to me that I had to say something. The staff took great care of the situation but I felt I shouldn't have had to say anything in the first place.
Comment from Hotel Management
Mar 20, 2014 by Cigdem, Hotel Management
First of all I would like to thank you very much for taking the time and commenting on our services; we really appreciate it and value our esteemed guests' opinion such as yours very much.Your feedback encourage us towards our aim to deliver, heartfelt, genuine care, personalized and uncompromising service in all guest interactions. These comments such as yours are the best tool for us not only to maintain but further improve our quality and service.It was and will always be our pleasure to ensure your comfort and I look very much forward to welcoming you back at the Mövenpick Hotel each time you visit Istanbul. Best regards, Mövenpick Hotel Istanbul
4 out of 5
Recommended
for Everyone
by Alan from Eilat

Very pleasing hotel for business or leisure

Posted Mar 5, 2014
Pros: Décor,
Cons: nothing
Location: Well positioned for metro.
Only one night stayed but comfy bed was very welcome after day of travelling.
Comment from Hotel Management
Mar 11, 2014
First of all I would like to thank you very much for taking the time and commenting on our services; we really appreciate it and value our esteemed guests' opinion such as yours very much.Your feedback encourage us towards our aim to deliver, heartfelt, genuine care, personalized and uncompromising service in all guest interactions. These comments such as yours are the best tool for us not only to maintain but further improve our quality and service.It was and will always be our pleasure to ensure your comfort and I look very much forward to welcoming you back at the Mövenpick Hotel each time you visit Istanbul.Best regards, Mövenpick Hotel Istanbul
3 out of 5
Recommended
for Everyone
by David from Dubai

Great hotel - located ideally for my stay

Posted Jan 26, 2014
Pros: location
Cons: attention to detail by the people servicing the room, the decor of the exec rooms should be noticably different to the ordinary rooms
Stayed in this hotel previously and pointed out to the staff previously that the small (but tight) bottles on their free shampoo and shower gel would be almost impossible for someone older to open as it was difficult for me... this comment was noted in the way that comments get noted and then nothing gets done about them. So, this visit the same issue arose with wet hands trying to undo the shampoo and shower gel. Anyway, this time I had an excecutive room but noticed very little difference to the room I had the last time apart from this time there was fruit and 3 chocolates arranged in a line on a plate... Apart from that you get a free breakfast in their exec lounge and other extra bits but I would have expected a slightly upgraded room too rather than the touches that were there. Last comment was regarding the consumables they put into the room - they have a habit of putting things out on display to tempt you to drink or eat them and then put a notice on it saying it IS NOT FREE... which is a bit of shame... in an exec room you would expect to have a set number of things free as they should be included in the (rather hefty) uplift in fee that they charge for the exec room. There was water in the room but the bottle was half used which was horrible to find. I put it into the bin immediately. The next day, I came back from the office to find the bottle of water had been removed from the bin and put back on the side in the room arranged with the glasses!!!!
Comment from Hotel Management
Jan 29, 2014
First of all I would like to thank you very much for taking the time and commenting on our services; we really appreciate it and value our esteemed guests' opinion such as yours very much.Your feedback encourage us towards our aim to deliver, heartfelt, genuine care, personalized and uncompromising service in all guest interactions. These comments such as yours are the best tool for us not only to maintain but further improve our quality and service.It was and will always be our pleasure to ensure your comfort and I look very much forward to welcoming you back at the Mövenpick Hotel each time you visit Istanbul.Best regards,Mövenpick Hotel Istanbul
4 out of 5
Recommended
for Everyone
by saif from dubai

Not bad

Posted Jan 22, 2014
Best thing about the hotel is next to metro station
Comment from Hotel Management
Jan 29, 2014
First of all I would like to thank you very much for taking the time and commenting on our services; we really appreciate it and value our esteemed guests' opinion such as yours very much.Your feedback encourage us towards our aim to deliver, heartfelt, genuine care, personalized and uncompromising service in all guest interactions. These comments such as yours are the best tool for us not only to maintain but further improve our quality and service.It was and will always be our pleasure to ensure your comfort and I look very much forward to welcoming you back at the Mövenpick Hotel each time you visit Istanbul.Best regards,Mövenpick Hotel Istanbul
5 out of 5
Recommended
for Business Travelers
by A verified traveler

great staff, very attentive, professional .

Posted Jan 16, 2014
Pros: the staff
Location: very modern, our family loved visiting the mom and shops and restaurants behind the hotel. It was very safe even after walking after midnight snack.
although it was far from some of the attractions it was still very easy to get to anywhere in the city. I was very glad to stay at the Movenpick not only because they had a pool for my 11 year old, but you couldn't beat the accommodations.
Comment from Hotel Management
Jul 19, 2014 by Cigdem, Hotel Management
First of all I would like to thank you very much for taking the time and commenting on our services; we really appreciate it and value our esteemed guests' opinion such as yours very much. Your feedback encourage us towards our aim to deliver, heartfelt, genuine care, personalized and uncompromising service in all guest interactions. These comments such as yours are the best tool for us not only to maintain but further improve our quality and service. It was and will always be our pleasure to ensure your comfort and I look very much forward to welcoming you back at the Mövenpick Hotel each time you visit Istanbul. Best regards, Mövenpick Hotel Istanbul
Comment from Hotel Management
Jan 18, 2014
First of all I would like to thank you very much for taking the time and commenting on our services; we really appreciate it and value our esteemed guests' opinion such as yours very much. Your feedback encourage us towards our aim to deliver, heartfelt, genuine care, personalized and uncompromising service in all guest interactions. These comments such as yours are the best tool for us not only to maintain but further improve our quality and service. It was and will always be our pleasure to ensure your comfort and I look very much forward to welcoming you back at the Mövenpick Hotel each time you visit Istanbul. Best regards, Mövenpick Hotel Istanbul
4 out of 5
Recommended
for Everyone
by Ben

Stay away from most locals.

Posted Jan 14, 2014
Cons: The hotel needs to hire staff that speak english , you cant communicate with most of the staff,, this is an international luxuray hotel not a 2 star
Do not talk to any local that offers you any thing because they want to rip you off, if u need any thing just ask the hotel if they dont help which is most likely, look for what u want online .
Comment from Hotel Management
Jul 19, 2014 by Cigdem, Hotel Management
First of all I would like to thank you very much for taking the time and commenting on our services; we really appreciate it and value our esteemed guests' opinion such as yours very much. Your feedback encourage us towards our aim to deliver, heartfelt, genuine care, personalized and uncompromising service in all guest interactions. These comments such as yours are the best tool for us not only to maintain but further improve our quality and service. Please also kindly let us know if in any case our Guest Relations or Front Office, namely our personnel is lacking in guest attentiveness. It was and will always be our pleasure to ensure your comfort and I look very much forward to welcoming you back at the Mövenpick Hotel each time you visit Istanbul. Best regards, Mövenpick Hotel Istanbul
Comment from Hotel Management
Jan 22, 2014
First of all I would like to thank you very much for taking the time and commenting on our services; we really appreciate it and value our esteemed guests' opinion such as yours very much. Your feedback encourage us towards our aim to deliver, heartfelt, genuine care, personalized and uncompromising service in all guest interactions. These comments such as yours are the best tool for us not only to maintain but further improve our quality and service. If there has been any instances that our staff has failed in guest attentiveness please do let us know. It was and will always be our pleasure to ensure your comfort and I look very much forward to welcoming you back at the Mövenpick Hotel each time you visit Istanbul. Best regards, Quality Manager Mövenpick Hotel Istanbul