Bar (on property)

Reviews of Orka Royal Hotel & Spa

4 out of 5
Orka Royal Hotel & Spa
Hocapasa Mah. Nobethane Cad., No:10, Sirkeci, Istanbul, Istanbul

Reviews

5.6
Rating 10 - Excellent. 1 out of 5 reviews" "
Rating 8 - Good. 1 out of 5 reviews" "
Rating 6 - Okay. 0 out of 5 reviews" "
Rating 4 - Poor. 2 out of 5 reviews" "
Rating 2 - Terrible. 1 out of 5 reviews" "

7.0/10

Cleanliness

7.0/10

Staff & service

8.0/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

4/10 Poor

Abdul Rahman

Traveled with group
Disliked: Amenities
The only thing I like about the hotel is the location, very close to the Sirkeci Marmaray station. Other than that it was a total disappointment and terrible value for money. In terms of cleanliness I once found a cockroach in my room, I once came to the room and found my pillow with no pillow case and I once found a hair in the cheese plate in the breakfast buffet. Speaking of the breakfast buffet, it was the most disappointing. I almost went out to get breakfast elsewhere every day of my stay because there is no variety in the buffet and nothing is inviting! The staff are not the warm kind, they might get you what you need but again they might just night. The room is not small but not spacious, however it’s the dimmest hotel room I’ve ever been to, to the extent that I almost went to buy a lamp to put in the room to brighten it up a little bit. I wouldn’t stay there again and wouldn’t recommend it.
Stayed 7 nights in Apr 2024
Response from Guzra on Apr 23, 2024
Dear Abdul,Thank you for sharing your feedback. We will take immediate care of your complaints. What happened is not okay and we are very sorry about it. We're going to do our best and keep getting better thanks to your reviews. Hopefully when you comeback next time you will see the improvements yourself.Warm regards, Orka Royal Hotel & Spa

10/10 Excellent

Claire

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In the heart of everything. Clean. Best price aiport transfers. Very helpful staff
Stayed 1 night in Oct 2023
Response from FRONT DESK on Oct 14, 2023
THANK YOU SO MUCH FOR YOUR COMMENT

8/10 Good

Philip

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Xyz
Stayed 8 nights in Sep 2023
Response from FRONT DESK on Oct 14, 2023
THANK YOU SO MUCH FOR YOU COMMENT

4/10 Poor

Hasan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
😞
Daha önce bir çok severek kaldığım lokasyonu dan dolayı hayran olduğum yer ilk kez ailem ile kalmak istedim lakin, inşaatın ortasında sürekli elektirgin gitti bir zamanda kahvaltı kalitesinin düştüğü birana denk gelmek beni çok üzdü.. bu durum otel yönetimi yoksa hotels.com un kabahatimi bilmem lakin tadilat durumunda haberdar edilmemek kusurlu bir ürün almakdan farksız.
Stayed 3 nights in Jan 2024

2/10 Terrible

Bekim

Stayed 3 nights in Dec 2023