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Reviews of Rixos Pera Istanbul

5 out of 5
Rixos Pera Istanbul
Kamerhatun Mah.Mesrutiyet Cad.No 44, Tepebasi Taksim, Istanbul, Istanbul

Reviews

9.0

Wonderful

Rating 10 - Excellent. 619 out of 1002 reviews" "
Rating 8 - Good. 249 out of 1002 reviews" "
Rating 6 - Okay. 77 out of 1002 reviews" "
Rating 4 - Poor. 37 out of 1002 reviews" "
Rating 2 - Terrible. 20 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ibiye Awoala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff who were attentive as well as helpful in advising us about public transportation and other neighborhood amenities.
Stayed 4 nights in Apr 2024
Response from Guest Relations on Apr 18, 2024
Dear Ibiye Awoala ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rixos Pera İstanbulGuest Relations Team

10/10 Excellent

Ihab

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and beautiful location
Stayed 3 nights in Apr 2024
Response from Guest Relations on Apr 18, 2024
Dear Ihab ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rixos Pera İstanbulGuest Relations Team

6/10 Okay

xihua

Liked: Staff & service
check out process is not smooth
Stayed 2 nights in Mar 2024
Response from Guest Relations on Apr 18, 2024
Dear Xihua ,First of all, we would like to thank you very much for taking the time to share your Rixos Pera Istanbul experience. We will share your valuable comments (positives and negatives) with our team members and we assure you intensive training programs will be added to yearly training plan. Also, we are thankful for bringing the issues to our attention as letting us improve our service quality, necessary preventive and corrective actions will be taken as soon as possible. Best regards, Rixos Pera İstanbulGuest Relations Team

10/10 Excellent

Zhenia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely will be back
Stayed 2 nights in Mar 2024
Response from Guest Relations on Apr 18, 2024
Dear Zhenia ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rixos Pera İstanbulGuest Relations Team

10/10 Excellent

Sayeeda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Guest Relations on Mar 23, 2024
Dear Sayeeda Ahmad ,We very much appreciate your comments regarding your stay at the Rixos Pera. It is always a pleasure to receive positive feedback. We will share your comments with our team members. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Pera İstanbulGuest Relations Team

10/10 Excellent

Jackeline

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel ! Nice view and nice rooms, has a starbucks, amazing massage at spa. Walk to Taksim & Galata.
Stayed 4 nights in Feb 2024
Response from Guest Relations on Feb 28, 2024
Dear Jackeline ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rixos Pera İstanbulGuest Relations Team

10/10 Excellent

naina

Traveled with family
Liked: Amenities, property conditions & facilities
it was an amazing stay. hotel is very clean and at prime location. staff is very friendly and offered their best service. we visited first time for our wedding anniversary, we have been offered upgrade on room with complimentary welcome cake and juice. also breakfast rooftop is cherry on the cake. i would definitely recommend this property to everyone
Stayed 3 nights in Feb 2024
Response from Guest Relations on Feb 19, 2024
Dear Naina ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rixos Pera İstanbulGuest Relations Team

8/10 Good

mohammed

Stayed 11 nights in Dec 2023
Response from Rixos on Jan 19, 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rixos Pera İstanbulGuest Relations Team

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good stay but..
The hotel is located in excellent location, few meters to middle of istiklal street. For us it was not really good to be in such active area because there is no possibility to have cold temperature of AC during winter. So opening the window was our only bad option. Whether it is towards the main street or pedestrian street, both were so noisy. The hotel is super clean and the staff are good.
Stayed 6 nights in Jan 2024
Response from Huseyin Akartuna on Jan 12, 2024
Dear Valuable Guest,Thank you so much for taking your time share your experience with us. I am sorry that we were not able to provide an impeccable service which prevented you giving us the top rating. I have acknowledged Engineering Maanger about the issues you mentioned.Looking forward to seeing you again at Rixos Pera Istanbul!Best regards,Huseyin AkartunaFront Office Manager

10/10 Excellent

Salah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Huseyin Akartuna on Dec 25, 2023
Dear Salah,Thank you so much for choosing Rixos Pera Istanbul. We are happy to see that you enjoyed your stay.Looking forward to seeing you again soon!Best regards,

8/10 Good

Ibrahim

Liked: Cleanliness, staff & service
Ok stay
The staff was amazing , Melisa and Halil were very helpful all the time. The room with a seaview was noisy even when you close all the windows and affected the comfort. Heating was always super strong. Two incidents affected my happiness with the stay. First one was that staff knock once on the door and enter even when the do not disturb sign is on which we addressed. 2nd one was the hotel charging us for the coffee pods in the room, i move around alot and this was a first at a five stars hotel like the Rixos. Come on guys its 2023 no body charges for that in a room unless you ask for extra !
Stayed 5 nights in Dec 2023
Response from Huseyin Akartuna on Dec 25, 2023
Dear Mr. Ibrahim,Thank you very much for staying at Rixos Pera Istanbul. Although I am happy to see that you were impressed by the service of my colleagues, I am saddened to see that there were some problems affecting your experience. Housekeeping and Engineering Teams have been notified about the issues you mentioned.Looking forward to seeing you again soon!Best regards,

10/10 Excellent

MOHAMED SYED NOOR

Liked: Cleanliness, staff & service, property conditions & facilities
This is a fantastic property. The location of the hotel was also ideal. It was convenient to access all the attractions and activities that we had planned, and the concierge was incredibly helpful in providing recommendations and arranging transportation.we also have to commend the hotel staff for their exceptional service throughout our stay. Every member of the team, from the front desk to the housekeeping staff, was friendly, professional, and eager to assist with any request we had. Their attention to detail and genuine care for the guests truly set this hotel apart.we would like to commend the excellent hospitality extended by Melisa,Caren, Ayjana, uguscan, Davut and Nur.
Stayed 4 nights in Dec 2023
Response from Huseyin Akartuna on Dec 18, 2023
Dear Mohamed Syed Noor,Thank you very much for taking your time to share your experience at Rixos Pera Istanbul. I am delighted to see that your stay was fantastic. Your lovely review has been shared with my colleagues to boost their motivation.Looking forward to seeing you again soon!Best regards,

10/10 Excellent

Richard

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2nd time
This is the second time we stayed at this hotel. All the staff- Satva, the public relations person, the bell hop, Ferat, the entire front desk, the room staff, the restaurant staff...everyone was very friendly and accommodating. The one issue was the room temperature which could not be regulated. There was also an issue with the toilet but that was immediately resolved. All in all, the place is a great deal in a great location.
Stayed 8 nights in Nov 2023
Response from Huseyin Akartuna on Dec 5, 2023
Dear Richard,Thank you so much for taking your time to share your experience at Rixos Pera Istanbul. I am delighted to see that your stay was up to your expectation. I have also acknowledged Engineering Team regarding your feedback.Looking forward to seeing you back soon!Best regards,

10/10 Excellent

Pawel

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Huseyin Akartuna on Nov 20, 2023
Dear Pawel,Thank you so much for choosing Rixos Pera Istanbul and your rating.Best regards,

10/10 Excellent

Ihab

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property and great staff.
Stayed 3 nights in Oct 2023
Response from Huseyin Akartuna on Nov 1, 2023
Dear Ihab,Thank you so much for staying with us. We are glad to see that you enjoyed your stay. Looking forward to seeing you again soon!Best regards,

4/10 Poor

Carlos

Disliked: Cleanliness
Excessively Noisy and HOT!
I was very disappointed overall. Our room was hot after the first day and we were told that they turned off the A/C. The hotel is located in an extremely noisy area so when we opened the window for fresh air the constant traffic (honking of horns continuously) made it impossible to sleep well. House keeping was a mess. No dusting, trash cans not emptied, no coffee or water replacement some days. We asked 4 times before we got the coffee sent up. But mainly they promised to change our room to another tower that allowed us to control the temperature in the room for the second portion of our stay (we checked out for 3 days but had arranged to return for 2 more days) and when we came back the upgraded us to a suite next door in that had the exact same issues. I preferred a quiet room with A/C not a larger room! Everyone was very apologetic but never with any good results! I will not recommend this hotel.
Mold in the shower
No coffee pods
Dusty
Spills
Stayed 6 nights in Oct 2023
Response from Huseyin Akartuna on Oct 20, 2023
Dear Mr. Moreno,Thank you very much for taking your time to share your feedback. I am deeply saddened to see that we were not able to meet with your expectations and fell short of giving you the best service. We have informed all the related department heads and necessary notes have been taken.Again, I extend our sincere apologies and promise that we will be much better if you be so humble to give us another chance.Best regards,

10/10 Excellent

Visnja

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, rooms are clean and neat and the breakfast view is great… you will enjoy it…
Stayed 7 nights in Oct 2023
Response from Huseyin Akartuna on Oct 18, 2023
Dear Visnja,Thank you so much for taking your time to share your experience at Rixos Pera Istanbul. I am glad to hear that you enjoyed your stay. Looking forward to seeing you again soon!Best regards,

10/10 Excellent

András

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel good location in the evening a bit loud but not terrible . Nice design clean super nice staff. Rooms and all area is super nice good design pretty garden restaurant between the buildings only can recommend it .
Stayed 1 night in Oct 2023
Response from Huseyin Akartuna on Oct 16, 2023
Dear Andras,Thank you so much for taking your time to share your experience at Rixos Pera Istanbul! I am glad to hear that you enjoyed your stay. Looking forward to seeing you again soon!Best regards,

10/10 Excellent

Annabella

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent
Stayed 1 night in Oct 2023
Response from Guest Relations on Oct 14, 2023
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Rixos Pera. It is always a pleasure to receive positive feedback. We will share your comments with our team members. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Pera İstanbulGuest Relations Team

8/10 Good

Pedro

Stayed 1 night in Oct 2023
Response from Huseyin Akartuna on Oct 16, 2023
Dear Pedro,Thank you so much for staying with us and your review.Best regards,

10/10 Excellent

Leanne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Concierge and front desk staff during the day are great
Stayed 5 nights in Sep 2023
Response from Huseyin Akartuna on Oct 4, 2023
Dear Leanne,Thank you so much for taking your time to share your experience with us. I am glad to hear that you enjoyed your stay thanks to my colleagues.Best regards,

10/10 Excellent

Farah

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property need little improvement as the furnishers and carpet are very old and outdated , bathroom towels are old and have have spot on it . Great manager and Super nice staff and helpful
Stayed 7 nights in Sep 2023
Response from Huseyin Akartuna on Sep 28, 2023
Dear Farah,Thank you so much for taking your time to share your experience at Rixos Pera Istanbul. We are glad to hear that you enjoyed your stay. Your feedback has been shared with management team.Looking forward to seeing you back soon!Best Regards,

10/10 Excellent

Farah

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel manager was nice to offer us breakfast buffet as our room was not the view room…the staff of hotel are nice and very professional
Stayed 2 nights in Sep 2023
Response from Huseyin Akartuna on Sep 21, 2023
Dear Farah,Thank you so much for choosing Rixos Pera Istanbul. I am glad that you enjoyed your experience here. I will share your lovely review with the team. Looking forward to seeing you back.Best regards,

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent.
Absolutely amazing. Exquisite property, friendly and helpful personnel. Concierge service was excellent. Beautiful experience and I will 100% return. Top and central location.
Stayed 4 nights in Aug 2023
Response from Huseyin Akartuna on Aug 31, 2023
Dear Adriana,Thank you so much for your lovely review. I will share your appreciation with our Head Concierge.Looking forward to seeing you here again soon.Best regards,

6/10 Okay

SAMIR

Disliked: Cleanliness
Disappointed
Had issue with the lavatory , housekeeping was not good
Stayed 4 nights in Aug 2023
Response from Huseyin Akartuna on Aug 31, 2023
Dear Samir,Thank you for choosing Rixos Pera Istanbul. I'm deeply sorry to hear that you didn't like our Housekeeping service and had an issue with your sink. Related department heads have been acknowledged about your feedback and action plans have been set up.Should you need further assistance, please do not hesitate to contact with us.Best regards,

10/10 Excellent

Shekofe, Yorba Linda

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is kept well in the heart of Istanbul. Easy and safe to walk and many great restaurants and shops. Nice and friendly staff. We enjoyed our stay there as we were a large group and we all had great time. Thank you Rixos Pera Istanbul
Stayed 7 nights in Aug 2023
Response from Huseyin Akartuna on Aug 31, 2023
Dear Shekofe, We very much appreciate your comments regarding your stay at the Rixos Pera Istanbul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards,

10/10 Excellent

Ekaterina, Duluth

Liked: Staff & service, property conditions & facilities
E
Stayed 1 night in Aug 2023
Response from Huseyin Akartuna on Aug 31, 2023
Dear Ekaterina,Thank you so much for rating us 5 out of 5. Looking forward to seeing you at Rixos Pera Istanbul!Sincerely,

10/10 Excellent

Nazanin

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second time stay in this hotel . Best location, kind and professional staff . Turkish bath was great. Hair salon was great . We will definitely come back. Yine goruşuruz.
Stayed 3 nights in Aug 2023
Response from Huseyin Akartuna on Aug 31, 2023
Dear Nazanin,We very much appreciate your comments regarding your stay at the Rixos Pera Istanbul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Looking forward to seeing you back!Görüşmek üzere!

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Huseyin Akartuna on Aug 5, 2023
Dear Joseph,We very much appreciate your comments regarding your stay at the Rixos Pera Istanbul. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 Excellent

Ioulia A

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you can from Rixos chain: nice rooms, great service, good food options, very attentive staff. The roof top restaurant was great and live music at the Chapel restaurant was a great complement to the overall experience.
Stayed 3 nights in Jul 2023
Response from Rixos Pera on Jul 31, 2023
Dear Loulia, We very much appreciate your comments regarding your stay at the Rixos Pera. It is always a pleasure to receive positive feedback. We will share your comments with our team members. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Pera İstanbul.

10/10 Excellent

Ekaterina, Duluth

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great arrival and overall experience
Stayed 1 night in Jul 2023
Response from Rixos Pera on Jul 31, 2023
Dear Ekaterina, We very much appreciate your comments regarding your stay at the Rixos Pera. It is always a pleasure to receive positive feedback. We will share your comments with our team members. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Pera İstanbul.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An unforgetable stay
The overall feel to the hotel was luxurious. Our initial room was a bit too dark but we were upgraded thanks to the kind staff. Everyone we interacted with were extremelly friendly and welcoming.
View from my room
Hotel lobby
View from my room
Stayed 5 nights in Jun 2023
Response from Rixos Pera on Jul 31, 2023
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Rixos Pera. It is always a pleasure to receive positive feedback. We will share your comments with our team members. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Pera İstanbul.

4/10 Poor

Amer

Disliked: Cleanliness, staff & service, property conditions & facilities
Nothing like the pictures
Stayed 3 nights in Jun 2023
Response from Rixos Pera on Jul 31, 2023
Dear Amer,Thank you for taking the time to tell us about your experience at the Rixos Pera Istanbul. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve better you in the near future.Sincerely,

10/10 Excellent

Suad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing location - staff went above and beyond for us everyday!!! Felt extremely safe and well taken care of!
Stayed 6 nights in May 2023
Response from Guest Service Manager on May 29, 2023
Dear Mr Suad, We very much appreciate your comments regarding your stay at the Rixos Pera. It is always a pleasure to receive positive feedback. We will share your comments with our team members. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Pera İstanbul.

4/10 Poor

Asad

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
House keeping comes in at 8 AM. When you ask them to come back after an hour they never show up. Call the front desk twice one day at two hour intervals, never got house keeping. AC thermostat was difficult to use so I requested support from front desk at 8PM, guy shows up at 11PM want to come in to the room to adjust the thermostat. House keeping literally filled the shower gel bottle with water to refill it.
Stayed 4 nights in May 2023
Response from Guest Service Manager on May 29, 2023
Dear Mr Asad,Thank you for taking the time to tell us about your experience at the Rixos Pera Istanbul. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.Can you give us your mobile number, so we could contact with you and ask more about your experience in our hotel.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve better you in the near future.Sincerely,

10/10 Excellent

Ali

Stayed 3 nights in May 2023
Response from Guest Service Manager on May 29, 2023
Dear Mr. Ali, We very much appreciate your comments regarding your stay at the Rixos Pera. It is always a pleasure to receive positive feedback. We will share your comments with our team members. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Pera İstanbul.

8/10 Good

Arash

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good Choice!
Stayed 5 nights in May 2023
Response from Guest Service Manager on May 29, 2023
Dear Mr Arash, We very much appreciate your comments regarding your stay at the Rixos Pera. It is always a pleasure to receive positive feedback. We will share your comments with our team members. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Pera İstanbul.

10/10 Excellent

nihar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb hotel and excellent hospitality
The Rixos Pera hotel made our stay in Istanbul the most memorable. We stayed there for 4 nights and the entire staff were very hospitable, especially the head concierge Nuri Bilge and also the Bell Captain Ugurcan Serin. Mr Nuri helped us with our daily itinerary including booking our Bosphorus Cruise and historic tour of the monuments. They helped us with so many good restaurant recommendations as well. The breakfast on the rooftop was very nice too. Lovely courtyard too for enjoying drinks in the evning! Lastly the hotel is central to the most happening area in Istanbul. My husband and I loved walking around everywhere from the hotel. This is the only hotel we would stay in if we were to visit Istanbul again. - Sejal & Nihar Parekh
Stayed 1 night in May 2023
Response from Guest Relations on May 15, 2023
Dear Mr. Nihar, We very much appreciate your comments regarding your stay at the Rixos Pera. It is always a pleasure to receive positive feedback. We will share your comments with our team members. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Pera İstanbul.

10/10 Excellent

Eleonora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Fr. Off. Manager on May 9, 2023
Dear Eleonora, We very much appreciate your comments regarding your stay at the Rixos Pera. It is always a pleasure to receive positive feedback. We will share your comments with our team members. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Pera İstanbul.

6/10 Okay

ahmad

Traveled with family and small children
Disliked: Cleanliness, amenities
Overall disappointing stay . Poor housekeeping , always bad smell at the entrance and our suit always had dust and forgotten areas from cleaning team . I tried to order room service but they didn’t know how to speak English . Staff are not welcoming with some exceptions. shout out to Jan who always served with a smile at breakfast terrace which have a beautiful view on the posfor .Got the family suit which was very tight . Power plugs were not convenient at all . At the end of our stay we complained to the manager who apologized for the bad service and was sincere which reduced our frustration. This is the third time I stay in RIXOS chain. The first two stays were wonderful but this one was a negative experience and definitely we rate it as a 3 star hotel experience.hope they will improve as the place has good potential and I suggest to do late night dining on the roof capitalizing on it beautiful views
Stayed 4 nights in Apr 2023
Response from Fr. Off. Manager on May 2, 2023
Dear Mr. Ahmad,Thank you for taking the time to tell us about your experience at the Rixos Pera Istanbul. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve better you in the near future.Sincerely,Rixos PERA ISTANBUL

10/10 Excellent

Ahmed, cairo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel
Stayed 3 nights in Mar 2023
Response from Yılmaz Günay - F/O Ass.Fr.Off.Mang. on Mar 13, 2023
Dear Mr. Ahmed, We very much appreciate your comments regarding your stay at the Rixos Pera. It is always a pleasure to receive positive feedback. We will share your comments with our team members. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Pera İstanbul.

6/10 Okay

Luis

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
No air conditioning available
Everything was good except for the room temperature. Room temperature was between 25-27 Celsius and there was no air conditioning available due to winter time. Sleeping was very uncomfortable and opening the windows to get some fresh air was very noisy. We raised our concern several times with the front desk and the issue was never solved.
Stayed 1 night in Feb 2023
Response from Yılmaz Günay - F/O Supervisor on Feb 23, 2023
Dear Mr. Luis,First of all, we would like to thank you very much for taking the time to share your Rixos Pera Istanbul experience. We will share your valuable comments (positives and negatives) with our team members and we assure you intensive training programs will be added to yearly training plan. Also, we are thankful for bringing the issues to our attention as letting us improve our service quality, necessary preventive and corrective actions will be taken as soon as possible. Best regards, Rixos Pera Istanbul

10/10 Excellent

Danah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent every body was helpful the hotel location is excellent in taqsim I will recommend it to every body and I do not mind staying again in this hotel
Stayed 3 nights in Jan 2023
Response from Hotel Management on Feb 2, 2023
Dear Danah Al Shahed,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,

10/10 Excellent

khalil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2023
Response from Hotel Management on Jan 10, 2023
Dear Valued Guest,Thank You so much for reviewing us.Best Regards,

10/10 Excellent

EINAV

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2023
Response from Hotel Management on Jan 8, 2023
Dear Valued Guest,Thank You so much for reviewing us. Best Regards,

10/10 Excellent

Ihab

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the staff, they were very welcoming and friendly. The room and the hotel was very clean.
Response from Hotel Management on Jan 6, 2023
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Rixos Pera. It is always a pleasure to receive positive feedback. We will share your comments with our team members. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Pera İstanbul.

8/10 Good

Nader, Lincoln

Traveled with partner
Liked: Cleanliness, staff & service
The location of the hotel is fantastic. The hotel is good, but it is time for a renovation. It is showing signs of age.
Response from Hotel Management on Dec 29, 2022
Dear Valued Guest, First of all, we would like to thank you very much for taking the time to share your Rixos Pera Istanbul experience. We will share your valuable comments (positives and negatives) with our team members and we assure you intensive training programs will be added to yearly training plan. Also, we are thankful for bringing the issues to our attention as letting us improve our service quality, necessary preventive and corrective actions will be taken as soon as possible. Best regards, Rixos Pera Istanbul

8/10 Good

Konstantin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and accommodating staff. Would like to highlight a good spa.
Response from Hotel Management on Dec 27, 2022
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Rixos Pera. It is always a pleasure to receive positive feedback. We will share your comments with our team members. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Pera İstanbul.

10/10 Excellent

Konstantin

Stayed 1 night in Dec 2022

10/10 Excellent

soo

Stayed 2 nights in Dec 2022