Ratings based on 340 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
93% of guests recommend
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Castellanza - varese

Hotel ben collocato

Posted Feb 26, 2015
Pros: Staff efficiente e cortese. Camera ampia silenziosa. Letto molto comodo. Doccia enorme
Location: Hotel collocato in modo splendido . A due passi dall'Ippodromo, le Moschee e i Musei.'
Ho potuto visitare con molta facilità tutta la vecchia Istanbul bizantina è quella ottomana.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom MADRID

NO CREO QUE HAYA UN HOTEL MEJOR EN ESTAMBUL.

Posted Feb 24, 2015
Pros: TODO.
Cons: HAN ALCANZADO LA EXCELENCIA. NO CREO QUE PUEDAN MEJORAR, ES SUFICIENTE CON QUE LO MANTENGAN
Location: ESTA AL LADO DE LOS SIMBOLOS DE LA CIUDAD: MEZQUITA AZUL, SANTA SOFIA, AUTOBUS TURISTICO ETC.
ATENCIÓN, LIMPIEZA, UBICACIÓN Y DETALLES POR PARTE DEL PERSONAL INIGUALABLES.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom London

looks great but staff need to up it's game.

Posted Feb 21, 2015
Pros: Looks great. Is clean. Is in the heart of th i ngs with respect to location.
Cons: Staff management
Location: The main tourist attractions are within ten minutes walking distance or less.
We spent five nights at Sura Design and had a great time in Istanbul despite heavy snow. The rooms are beautiful but small for three. The usable areas through the hotel are likewise tastefully designed and comfortable. Breakfast was a bit hit and miss...staff slow to react resulting in no tea,coffee,etc. There are plenty of staffers around, just needs closer management. The Sura Design and Sura Suites are separated by a lane, which makes for a nice setting for arrival. The garden and pool and health facilities are on the Suite side of the lane but usable by guests on both sides...This was problematic only due to the snow...staff hadn't considered clearing a path between, which I found incredible. Again plenty of staff standing around but without guidance. Don't let this put you off, I'd happily stay their again.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Österreich

Top Lage, passender Mix , reichhaltiges Frühstück

Posted Feb 20, 2015
Pros: Sauberkeit, Freundlichkeit
Location: im Zentrum der Altstadt, wenige Minuten von den historischen Bauten entfernt - fußläufig viele Sehenswürdigkeiten erreichbar, Tram in der Nähe
Tolle Stadt; angespasstes Angebot für Kurzurlaub, viele Märkte, Wetter überraschend "kühl" für Februar, gute Gastronomie
4 out of 5
Recommended
for Everyone
by A verified traveler

Sehr zentral gelegenes, gutes Hotel!

Posted Feb 17, 2015
Gutes Hotel, keine 5* aber doch gute, saubere Zimmer und freundliches, hilfsbereites Personal.
3 out of 5
by A verified traveler

Posted Feb 16, 2015
Allgemein ist das Hotel ok. Das Bad und das WC war bei der Anreise nicht ganz sauber! Das Personal war immer sehr freundlich, jedoch der Service war nicht gut.
3 out of 5
by A verified travelerfrom caserta

Hotel a due passi dal centro

Posted Feb 14, 2015
Pros: La posizione strategica per chi visita la prima volta Istanbul
Cons: Il confort delle camere e la professionalità del personale.
Location: A due passi da Santa Sofia, moschea blu, gran bazar, bazar delle spezie e acquedotto sotterraneo.
Arrivati in hotel veniamo sistemati in due camere diverse nonostante avessimo prenotato due camere deluxe. Il riscaldamento delle camere e' risultato subito insufficiente e dopo innumerevoli rimostranze solo al terzo giorno la temperatura del termostato in camera veniva sbloccata da 25 a 28 gradi. A causa del clima avverso, vento freddo e neve, dalle finestre della camera, evidentemente sigillate male, entrava aria fredda soprattutto di notte.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Canada

Istanbul

Posted Feb 13, 2015
Pros: Excellent location
Location: Located within walking distance of all the major attractions.
Good hotel,very well located in old downtown, not too far from Istanbul airport (60 TL taxi). A few issues with the toilet and the light in the bathroom.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom London

First Class Costumer service

Posted Feb 11, 2015
Pros: Everything!!! Location, room, staff...
Cons: Breakfast was good however the hot items not really hot. Plenty of choice to experience turkish breakfast
Stayed here for 3 nights and would recommend it to everyone! From arrival to departure everything was just amazing! The location is brilliant ( hotel area was very quiet, no traffic etc ) The Blue Mosque is just around the corner, Grand Bazar roughly 15 minutes walk. Restaurants, Bars and much more just in walking distance. However the highlight of our trip was the staff!!! All team members were just sooooo friendly, helpful and delievered first class service! Would recommend this hotel to everyone!! Keep the good work up guys and see you soon in May :)
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Berlin

zentrale Lage

Posted Feb 11, 2015
Location: Perfekte Lage, um die bedeutensten Sehenswürdigkeiten zu Fuss zu erreichen.
Das Personal war sehr hilfsbereit und freundlich. Wir hatten ein Problem mit dem Fenster, daraufhin wurde uns umgehend ein anderses Zimmer zur Verfügung gestellt. Beim Abendessen im Hotelrestaurant bekam man als Hotelgast 10% Rabatt.