Ratings based on 374 Verified Reviews

They paid and stayed. We double-checked.
4.2 out of 5
94% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Johannesburg

Excellent Stay ,Perfect Service,Closest Location

Posted Apr 22, 2015
Cons: They can be open garden for sprıng to serve snacks
When we arrıved to the hotel,They welcomed wıth ottoman sherbet frıendly staff also to indulge wıth fruıt basket and turkısh delıght Especıally Guest relatıon team and receptıon were really usefull ınformatıon about Istanbul and near attractıons ( etc bar,restaurants ,hıstorıcal and local places for touch soul) Our room was clean and staff also cheerfull and fast ,Our breakfast included which has a large spread of items and helpful staff. The hotel is in a great location in the old town close to all the major sights only 3-4 mınutes by walks.All transport also very near to the hotel thats why can reach any place wıthout traffıc
5 out of 5
Recommended
for Everyone
by A verified travelerfrom AK

Great staff and nice location

Posted Apr 22, 2015
It was a really great experience we had nice facilities but the only problem that we faced is that you can't lock the bathroom door and the bathroom walls is made of glass but covered with curtain , and some lines of that curtain is folded so people in the room can see through the folded curtains I hope they fix that issue
5 out of 5
Recommended
for Everyone
by A verified travelerfrom AK

Great staff and clean room

Posted Apr 22, 2015
It was a really nice hotel and great staff They surprise you everyday with a different way of making your bed, they put flowers and candies and baklava everyday
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Newick, East Sussex

Family 4 days away

Posted Apr 16, 2015
Pros: The staff, always polite and welcoming; the location to the sights; the restaurant for dinner and breakfast.
Location: The Blue Mosque, Hagia Sofia, Topkapi Palace, Basilica Cistern are all within a 5 - 10 minute walk. The Bazaars are 15 - 20 minutes walk.
Stayed here with my husband and two sons (14 and 10) from 10 April. We had two rooms, 1 twin and 1 double; both rooms on the 4th floor, room 402 having a view of the Blue Mosque. Rooms were wonderful, very clean, spacious with excellent amenities in the room (kettle with complimentary tea, coffee and water) and bathroom (robes, slippers, shampoo, conditioner etc). The check-in was very quick with a welcome drink whilst filing in the paperwork. The guest relations manager spoke with us about the various sights to see before being shown up to our room. Suitcases would follow with the porter. The restaurant was superb for an evening meal doubling up as the breakfast room in the morning. Breakfast consisted of cereals, hams, cheeses, bread of varying shapes and sizes, hot breakfast and freshly cooked omelette if you wanted. Afternoon tea served here between 5pm and 6pm.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Adana, Turkey

Wonderful hotel and staff near Hagia Sofya.

Posted Apr 11, 2015
We stayed three nights at Sura Hotel. Our room had two twin beds and a wonderful bathroom. We loved the breakfasts. However the star of the hotel is its excellent attentive staff. They were always offering us tea or coffee. The staff relations people helped us find good restaurants and get to other places in Istanbul. There was a lovely tea every day at five. The staff arranged a lovely cake for my friend's birthday. The hotel is located in the Sutan Ahmet neighborhood around the block from the Hagia Sofia. I plan to return to this hotel every time I go to Istanbul.
Comment from Hotel Management
Apr 15, 2015 by Sura Hotels Management, Hotel Management
Dear Beth Ann, Thank you for taking the time to share your feedback with Expedia community. We are so proud of our team to made your stay memorable, we all appreciate your kind comments about our staff and our convenient location. This will be shared amongst all with our team. thank you for your comment. We hope to welcome you again at Sura Design Hotel in the future. Warm regards, Sura Hotels Management
4 out of 5
Recommended
for Everyone
by A verified travelerfrom london

Lovely hotel in old town...

Posted Apr 8, 2015
Lovely hotel in the old part of town and close to the major attractions.
Comment from Hotel Management
Apr 15, 2015 by Sura Hotels Management, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your feedback with Expedia community. We are glad to hear that you enjoyed your stay with us. Your satisfaction is the best reward for us. Thank you for your comment regarding location. We hope to see you again at Sura Design Hotel in the future. Warm regards, Sura Hotels Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Excellent location in Sultanahmet

Posted Apr 6, 2015
Pros: Good breakfast, and great location. Good friendly staff.
Cons: Rooms were kind of dark, and could use more lighting. The rooms with 3 beds tend to be very cramped. Very slow wifi.
Great location. Easy access to most attractions in Sultanahmet, or the tram if you need to venture out further. Lots of restaurants and shopping close to the hotel.
Comment from Hotel Management
Apr 14, 2015 by Sura Hotels Management, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your feedback with Expedia community. We are really happy to hear that you enjoyed your stay. It's a great pleasure to receive such beautiful feedback. Thank you for your comment regarding location. We hope to welcome you again at Sura Design Hotel in the future. Warm regards, Sura Hotels Management
5 out of 5
Recommended
for Everyone
by A verified traveler

Close to everywhere.

Posted Apr 4, 2015
Walking distance to all historical places. The staff is super friendly made our stay perfect.
Comment from Hotel Management
Apr 14, 2015 by Sura Hotels Management, Hotel Management
Dear Valued Guest, Thank you for taking the time to share your feedback with Expedia community. We are glad to hear that you enjoyed your stay here. your satisfaction is the best reward for our team and your comment made our day. Thank you for nice comment regarding location and our team. We hope to see you again at Sura Design Hotel in the future. Warm regards, Sura Hotels Management
5 out of 5
Recommended
for Everyone
by A verified travelerfrom uk

Excellent choice

Posted Apr 3, 2015
After much research I decided to book sura. I was not disappointed. The hotel is absolutely amazing.the staff were great and it was definitely the best choice I had made.
Comment from Hotel Management
Apr 8, 2015 by Sura Hotels Management, Hotel Management
Dear aj, Thank you for taking the time to share your feedback with Expedia community. It's a great pleasure to hear that you were not dissapointed your stay and really enjoyed. Your feedback is made our day and there is no bigger motivator than our guest's comment. Thank you for all kind words. We hope to see you again at Sura Design Hotel in the future. Warm regards, Sura Hotels Management
4 out of 5
Recommended
for Everyone
by A verified traveler

Sehr gute Lage

Posted Apr 1, 2015
Der Lage super gut,einzige das Früschtuck jeden Tag das gleiche und für 5 Sterne Hotel sparsam
Comment from Hotel Management
Apr 8, 2015 by Sura Hotels Management, Hotel Management
Dear julia, Thank you for taking the time to share your feedback with Expedia community. We are glad to hear that you enjoyed your stay here. Please be assure that we took your feedback seriously and your comment will help to make us better. We make every effort to create a relaxing enviroment for each guest and we would like to invite to our hotel with better service to reconsider us and please let us know before your visit to make your stay better. Warm regards, Sura Hotels Management