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Reviews of Sura Hagia Sophia Hotel

5 out of 5
Sura Hagia Sophia Hotel
Divanyolu Cd. Alemdar Mah., Ticarethane Sk. No 10 Sultanahmet, Istanbul, Istanbul

Reviews

8.0

Very Good

Rating 10 - Excellent. 265 out of 548 reviews" "
Rating 8 - Good. 137 out of 548 reviews" "
Rating 6 - Okay. 58 out of 548 reviews" "
Rating 4 - Poor. 36 out of 548 reviews" "
Rating 2 - Terrible. 52 out of 548 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Abdul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location, easy walking distance from blue mosque and Hagia Sophia. Very modern hotel and good size rooms. Ideal for families. Hotel has a court yard, spa and small swimming pool. Breakfast selection not great but ok
Stayed 6 nights in Apr 2024

10/10 Excellent

Kashif

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place to stay for families with small children
Stayed 4 nights in Apr 2024
Response from Sura Hotels Management on Apr 16, 2024
Dear KashifThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 Excellent

Muhammed

Traveled with family
Liked: Amenities
Very nice location. Highly recommend.
Stayed 5 nights in Apr 2024
Response from Sura Hotels Management on Apr 16, 2024
Dear MuhammedThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 Excellent

Tanya

Liked: Cleanliness, staff & service, property conditions & facilities
We had a very spacious family room which and were able to check in early as we arrived very early that morning. The facilities were very clean and tasteful and a welcome escape from the crowded streets outside. We enjoyed our stay.
Stayed 3 nights in Apr 2024
Response from Sura Hotels Management on Apr 16, 2024
Dear TanyaThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.Thank you for your nice comments on the room and the staff and the cleanliness. You know this area is an ancient area and so the streets are narrow. and the area is noisy becuz it is alive. We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 Excellent

Shelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the privilege of staying at the Sura Hagia Sophia Hotel in Istanbul, and it was an unforgettable experience! The hotel's location was perfect, with breathtaking views of the Hagia Sophia and the Blue Mosque. The staff were warm and welcoming, going above and beyond to ensure my stay was comfortable. The room was spacious and well-appointed, with a comfortable bed and modern amenities. Highly recommend Sura Hagia Sophia Hotel to anyone looking for an unforgettable stay in Istanbul 🇹🇷♥️

8/10 Good

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to see the main sights. Used the gym.and Haman. Nice rooms. Good 4 star hotel.
Stayed 4 nights in Apr 2024
Response from Sura Hotels Management on Apr 10, 2024
Dear JohnWe are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Your positive views about the Gym and Hamam and the Rooms make our hearts warm. Thank you for sharing your beautiful view. But what has been not very pleasant that you give us 4 stars ınstead of 5. If you inform us, you will help a lot. We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

4/10 Poor

Tara

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
I am 5”3 and when I show I kept hitting my arm on the ceiling. My boyfriend is 6”1 and he couldn’t even get in and out of the shower without bending over. We tried to ask to change rooms and they said there was nothing available. But I can see rooms available to book last min online. Definitely doesn’t feel like a 5 star hotel.
Stayed 3 nights in Mar 2024
Response from Sura Hotels Management on Apr 3, 2024
Dear TaraThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with luxury and quality service at all times. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.Thank you for your feedback about your room. Your comments are very valuable to us as they help us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to make every stay as pleasant and memorable as possible by blending the charm and history of Istanbul with modern comfort and convenience. We look forward to welcoming you back in the future, perhaps to try one of our larger rooms for a different experience as you continue to explore the charming streets of this timeless city.Sincerely yours,Sura Hotels.

10/10 Excellent

faryaal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very nice and upscale, staff are lovely and the shisha onsite was very nice. Surrounding area for food and other amenities is extortion, they will always try to persuade you to sit and eat etc but I would advice to walk further out to find cheaper places to eat. Walking distance to tram, very easy to use with railkart card (1 card can be used between a few people), walking distances to mosques and other attractions or 1/2 stops away from the centre; 1/2 stops either side of the sultanahmet tram stop is cheaper than the area where the hotel is. Bathroom within the room could do with updating, not exactly 5*. Bed was extremely comfy, a lot of extra pillows and can request different types, rooms were cleaned everyday with fresh water bottle supplied. Bring a fire stick for the TV! HDMI slots available to watch your own stuff etc. overall, lovely hotel in a very busy location with plenty to do and see around you within walking distance
Stayed 4 nights in Feb 2024
Response from Sura Hotels Management on Mar 20, 2024
Dear FaryaalThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. All your views are considered and thank you for your detailed information.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

8/10 Good

Valerie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So close to Ayasofia.
Stayed 3 nights in Feb 2024
Response from Sura Hotels Management on Mar 7, 2024
Dear ValerieThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. We look forward to welcoming you back in the future to continue exploring the charming streets of this timeless city.Sincerely yours,Sura Hotels.

10/10 Excellent

Mohammed Ajmal

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service and fantastic view of blue mosque from the room.
Stayed 5 nights in Feb 2024
Response from Sura Hotels Management on Mar 6, 2024
Dear MohammedThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. We look forward to welcoming you back in the future to continue exploring the charming streets of this timeless city.Sincerely yours,Sura Hotels.

10/10 Excellent

ANIS

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel and staff friendly
Stayed 3 nights in Feb 2024
Response from Sura Hotels Management on Mar 5, 2024
Dear AnisThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

8/10 Good

Mauro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom needs a major renovation. It is old and look dirty. The rest is good. Really good breakfast.
Stayed 3 nights in Feb 2024
Response from Sura Hotels Management on Mar 3, 2024
Dear MauroThank you for taking the time to share your thoughts on your recent stay at Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times.Thank you for your feedback regarding the cleanliness of the bathroom. We attach great importance to cleanliness and hygiene in our hotel, which is located in the heart of the city with a cultural history of 8500 years, which has hosted three great civilizations and many different cultures. Deep cleaning is carried out regularly in our hotel. We take care to ensure that the cleaning standards of our hotel are of the highest quality and we strive to ensure the comfort of our guests by making continuous improvements.Thank you for your beautiful comment on the breakfast.We look forward to welcoming you again and to offer you the comfort and hospitality of Sura hotels We look forward to welcoming you again and giving you another opportunity to fully experience the comfort, hospitality and quality of Sura Hotel. Rest assured that we will do our best to help you explore the historical texture of Istanbul and the luxurious services offered by our hotel in a more comfortable way.Sincerely yours,Sura Hotels.

10/10 Excellent

Mohammad, Millburn

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location.
Stayed 2 nights in Feb 2024
Response from Sura Hotels Management on Feb 28, 2024
Dear MohammadThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. We look forward to welcoming you back in the future to continue exploring the charming streets of this timeless city.Sincerely yours,Sura Hotels.

8/10 Good

Shabbir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice it was my second time in 4 months, staff were polite and well presented,hotel was clean in a good location,I was very pleased with there service would recommend.
Stayed 14 nights in Feb 2024
Response from surahotels management on Feb 25, 2024
Dear ShabbirThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.We are happy that you had an experience that exceeded your expectations during your stay at our hotel. we always take care to offer the best for our guests. We attach great importance to cleanliness and hygiene in our hotel. As you mentioned with your kind comment, our staff are polıte and caring because our aim is to prove the warmth of Turkish hospitality which is well-known. With your positive comments you made us feel self-satisfied. It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. We look forward to welcoming you back in the future to continue exploring the charming streets of this timeless city.Sincerely yours,Sura Hotels.

10/10 Excellent

Shahid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is excellent.
Stayed 2 nights in Feb 2024
Response from Sura Hotels Management on Feb 28, 2024
Dear ShahidThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. We look forward to welcoming you back in the future to continue exploring the charming streets of this timeless city.Sincerely yours,Sura Hotels.

8/10 Good

Danishta

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Near to the Blue Mosque and Hagia Sofia Mosque. Good Breakfast options. Friendly staff.
Stayed 4 nights in Feb 2024
Response from Sura Hotels Management on Feb 28, 2024
Dear DanishtaThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.Thank you, dear Danishta, for your kind comments on the breakfast and our professional staff. It is really encouraging to us.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. We look forward to welcoming you back in the future to continue exploring the charming streets of this timeless city.Sincerely yours,Sura Hotels.

2/10 Terrible

Hasma

Staff have very bad customer service
Stayed 9 nights in Feb 2024
Response from Sura Hotels Management on Feb 28, 2024
Dear HasmaThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. We are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times. Located in the heart of Istanbul, a city with 8500 years of history that has been home to three great civilizations, our aim is to provide not only comfort and luxury, but also an experience that reflects the rich cultural heritage of this fascinating city.Thank you for sharing your feedback regarding your stay at Sura Hagia Sophia Hotel. We apologize for the aspects of your visit that fell below our 5-star standards, particularly with regard to staff service. Your experience is not indicative of the high quality we strive to deliver.We hope to have the opportunity to welcome you again and offer you a stay that truly reflects the excellency of Sura Hagia Sophia Hotel.Sincerely yours,Sura Hotels.

8/10 Good

Janine

Stayed 1 night in Feb 2024
Response from Sura Hotels Management on Mar 20, 2024
Dear JanineThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 Excellent

Imran

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would return to this hotel again Fantastic spa facilities Amazing staff at the spa facilities
Stayed 4 nights in Feb 2024
Response from Sura Hotels Management on Feb 28, 2024
Dear ImranThank you for your feedback about your stay at our hotel. Sura Hagia Sophia Hotel. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.Thank you so much for the compassionate comment on the professional Spa staff.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

8/10 Good

Marya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Sura Hotels Management on Feb 28, 2024
Dear MaryaThank you for your feedback about your stay at our hotel. Sura Hagia Sophia Hotel. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

6/10 Okay

Arun

Liked: Cleanliness, staff & service
Small rooms. The room had a beam almost towards the center. The hotel is in a good area. I liked everything but the hotel room.
Stayed 2 nights in Dec 2023
Response from Sura Hotels Management on Feb 28, 2024
Dear ArunThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.Thank you for your view about the room. We have bigger rooms, and please give us the chance to prove our excellency of service, dear Arun.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. We look forward to welcoming you back in the future to continue exploring the charming streets of this timeless city.Sincerely yours,Sura Hotels.

10/10 Excellent

MUNIR

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NICE HOTEL,NEAR PLACES TO SEE,PLENTY OF RESTAURANTS & SHOPS NEXT TO THE HOTEL. HIGHLY RECOMMENDED
Stayed 7 nights in Jan 2024
Response from Sura Hotels Management on Feb 28, 2024
Dear MunirThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. We look forward to welcoming you back in the future to continue exploring the charming streets of this timeless city.Sincerely yours,Sura Hotels.

10/10 Excellent

Shelley, Sturgeon County

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent breakfast included. We had a nice chat with Daminda. He was particularly helpful and full of information, in additional to an all around nice guy!! Thanks Daminda!!
Stayed 1 night in Jan 2024
Response from Sura Hotels Management on Feb 28, 2024
Dear ShelleyThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. We are happy that you had an enjoyable experience during your stay at our hotel. At Sura Hotel, we always take care to offer the best for our guests.Thank you very much for your comment about our breakfast. We attach importance to quality and variety in breakfast. Our aim is to harmoniously blend the warmth of Turkish hospitality with the distinct charm of this 8500 year old city, offering a resonating experience to guests from around the world.Your beautiful comment about Mr Dominda will be conveyed to him. You are kindly encouraging to our staff. Thank you.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

8/10 Good

Al

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property except most rooms have pillars in them that really reduce the space in the room. Staff is very helpful and nice though. Very close to Hagia Sophia and the Blue Mosque.
Stayed 3 nights in Jan 2024
Response from Sura Hotels Management on Feb 28, 2024
Dear AlThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with luxury and quality service at all times. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We appraciate your kind comment about our professional staff. We are happy that we could cause happiness for you.Thank you for your feedback about your room. Your comments are very valuable to us as they help us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to make every stay as pleasant and memorable as possible by blending the charm and history of Istanbul with modern comfort and convenience. We look forward to welcoming you back in the future, perhaps to try one of our larger rooms for a different experience as you continue to explore the charming streets of this timeless city.Sincerely yours,Sura Hotels.

10/10 Excellent

atiff

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Selma (lady with flower) made my stay very special, there was a minor issue with room which she decided to go out of her way to make things wonderful, very helpful excellent service, brilliant location, very professional staff, thank you
Stayed 1 night in Jan 2024
Response from Sura Hotels Management on Feb 28, 2024
Dear AtiffThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.Thanks a lot for your fantastic views about our staff and our service. It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. We look forward to welcoming you back in the future to continue exploring the charming streets of this timeless city.Sincerely yours,Sura Hotels.

10/10 Excellent

Mohammad Al Yusuf

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place to stay in Istanbul and very close to Hagia Sophia and blue mosque. Highly professional and very friendly staffs. Highly recommended for couples.
Stayed 6 nights in Jan 2024
Response from Sura Hotels Management on Feb 28, 2024
Dear MohammadThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. We look forward to welcoming you back in the future by the help of our professional staff to continue exploring the charming streets of this timeless city.Sincerely yours,Sura Hotels.

10/10 Excellent

Mahmoud

Stayed 4 nights in Jan 2024
Response from Sura Hotels Management on Mar 20, 2024
Dear MahmoudThank you for your feedback about your stay at our hotel. Sura Hotels. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 Excellent

Aamir, Carrollton

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay, the night manager was so helpful and fixed our issue within 15 mins and every day he greeted us with his cute smile i forgot his name but he was always on his feet. All front desk and other dining staff were also very helpful and always ready to help. This hotel was real 5 Start Hotel and we enjoyed our stay. I am going to stay in this hotel only when ever i will visit Istanbul.
Stayed 3 nights in Jan 2024
Response from Sura Hotels Management on Feb 28, 2024
Dear AamirThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. We are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times. Located in the heart of Istanbul, a city with 8500 years of history that has been home to three great civilizations, our aim is to provide not only comfort and luxury, but also an experience that reflects the rich cultural heritage of this fascinating city.Thank you for sharing your feedback regarding your stay at Sura Hagia Sophia Hotel. We apologize for the aspects of your visit that fell below our 5-star standards, particularly with regard to staff service. Your experience is not indicative of the high quality we strive to deliver.We hope to have the opportunity to welcome you again and offer you a stay that truly reflects the excellency of Sura Hagia Sophia Hotel.Sincerely yours,Sura Hotels.

6/10 Okay

Mohammed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t feel this is a 5 star hotel, rooms are average breakfast is bit simple, Ali was brilliant he gave us great service every morning, needs updating rooms and corridors
Stayed 9 nights in Jan 2024
Response from surahotels management on Jan 21, 2024
Hello Dear MohammedFirst and foremost, we would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia and express our happiness for your kind rating.We will be more than, only, being happy if you gıve us the honor to host you and your guests, in the near future in our beautiful property and timeless city.Kindest Regards.Sura Hotels Management

8/10 Good

Mr m r

Stayed 4 nights in Jan 2024
Response from surahotels management on Jan 21, 2024
Hello Dear GuestFirst and foremost, we would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia and express our happiness for your kind rating.We will be more than, only, being happy if you gıve us the honor to host you and your guests, in the near future in our beautiful property and timeless city.Kindest Regards.Sura Hotels Management

2/10 Terrible

Zaynab

Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Bad service from supervisor
Before we arrived I asked for early check in. I’m a VIP member and I have a small child. Our flight landed at 6am, they didn’t accommodate until after 12pm. This was very inconvenient with a 1 year old who needed to sleep and be fed. We then had rooms booked. They tried giving us basement rooms. This was a cheaper option. We said this isn’t what we had booked and the supervisor just wouldn’t listen and was getting rude. I then asked for milk for my baby and they made me pay even though it was for free at breakfast time. It was my 3rd time staying at this hotel and this was the most disappointing stay. I will not be staying again
Stayed 4 nights in Jan 2024
Response from Sura Hotels Management on Jan 17, 2024
Hello Dear ZaynabFirst and foremost, we would like to thank you on behalf of the ladies and gentlemen of SuFra Hagia Sophia We value all your feedbacks as they guide us, motivate and assist us to improve our service quality. We are very sorry for the inconvenience that you had during your visit regarding the classic room type.We have another catagories Superio,Loft,Pent rooms have nice view. We will be more happy for next visit if you make reservation with these catagories. We are sorry for this unpleasant experience. We will inform the department related to your complaint.We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city.Kindest Regards,Hotel Management

2/10 Terrible

Ashliegh

Stayed 3 nights in Jan 2024
Response from Sura Hotels Management on Jan 17, 2024
Hello Dear AshlieghFirst and foremost, we would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia and express our happiness for your kind rating.We will be more than, only, being happy if you gıve us the honor to host you and your guests, in the near future in our beautiful property and timeless city.Kindest Regards.Sura Hotels Management

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sura Hotels Management on Jan 17, 2024
Hello Dear GuestFirst and foremost, we would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia and express our happiness for your kind rating.We will be more than, only, being happy if you gıve us the honor to host you and your guests, in the near future in our beautiful property and timeless city.Kindest Regards.Sura Hotels Management

10/10 Excellent

Rizwan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and easy to stay
Stayed 1 night in Jan 2024
Response from Sura Hotels Management on Jan 17, 2024
Hello Dear RizvanFirst and foremost, we would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia and express our happiness for your kind rating.We will be more than, only, being happy if you gıve us the honor to host you and your guests, in the near future in our beautiful property and timeless city.Kindest Regards.Sura Hotels Management

10/10 Excellent

Henry

Stayed 5 nights in Jan 2024
Response from Sura Hotels Management on Jan 17, 2024
Hello Dear HenryFirst and foremost, we would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia and express our happiness for your kind rating.We will be more than, only, being happy if you gıve us the honor to host you and your guests, in the near future in our beautiful property and timeless city.Kindest Regards.Sura Hotels Management

4/10 Poor

Abdel-Salam

Stayed 5 nights in Dec 2023
Response from Sura Hotels Management on Feb 28, 2024
Dear Abdel-SalamThank you for your feedback about your stay at our hotel. Sura Hagia Sophia Hotel. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We like to know more detailed comment to figure out what aspects of your stay have not been satisfactory. We promise to consider them. We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

10/10 Excellent

Niclas, Dallas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Sura Hotels Management on Jan 9, 2024
Hello Dear NiclasFirst and foremost, we would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia and express our happiness for your kind rating.We will be more than, only, being happy if you gıve us the honor to host you and your guests, in the near future in our beautiful property and timeless city.Kindest Regards.Sura Hotels Management

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Temperature in the room was unbearable and there were no windows- when we opened the door, the room filled with smoke causing asthma flare. It took numerous calls to front desk to get a room change. New room had sewage smell when toilet was flushed.
Stayed 1 night in Dec 2023
Response from surahotels management on Jan 6, 2024
Hello Dear GuestFirst and foremost, we would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia and state our happiness for your kind interest shown. We value all your feedbacks as they guide us, motivate and assist us to improve our service quality. Your kind comments have already been shared with our department heads to take the necessary actions accordingly.We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city.Kindest Regards,Hotel Management

4/10 Poor

Muhammad

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms were in bad condition such as damaged floor tiles, dirty curtains and Bed headboard with blood marks and buggers. The shower door was damaged. The shower door was damaged and hanging and was not safe. The room entry door lock did not work the first day.l and as a result our room was unlocked while we were out. The breakfast had many options but the only fresh item was the egg made in order among more than 20 dishes.
Stayed 8 nights in Dec 2023
Response from surahotels management on Jan 6, 2024
Hello Dear MuhammadFirst and foremost, we would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia and state our happiness for your kind interest shown. We value all your feedbacks as they guide us, motivate and assist us to improve our service quality. Your kind comments have already been shared with our department heads to take the necessary actions accordingly.We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city.Kindest Regards,Hotel Management

10/10 Excellent

karim

Stayed 1 night in Dec 2023
Response from Surahotels management on Jan 21, 2024
Hello Dear KarimFirst and foremost, we would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia and express our happiness for your kind rating.We will be more than, only, being happy if you gıve us the honor to host you and your guests, in the near future in our beautiful property and timeless city.Kindest Regards.Sura Hotels Management

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst experience!
The hotel was less than helpful. We booked a room for 3 people and they gave us a foldable bed for the 3rd person instead of a room with 3 beds. Basically, they were forcing to make a 2-person room into 3 which is unacceptable. They even refused to store our luggage to create space for movement around the room. When asked to see a different room option, they showed us a similar room with a horrible smell and just didn't care. Overall, they were not customer service-oriented and inattentive to our needs. I'm never booking a stay here again or recommending it to anyone.
Stayed 5 nights in Dec 2023
Response from Sura Hotels Management on Jan 2, 2024
Hello Dear GuestFirst and foremost, we would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia and state our happiness for your kind interest shown. We value all your feedbacks as they guide us, motivate and assist us to improve our service quality. Your kind comments have already been shared with our department heads to take the necessary actions accordingly.We will be more than happy if we will be honored with the opportunity of welcoming you and your guests in near future to our beautiful property and timeless city.Kindest Regards,Hotel Management

10/10 Excellent

Hong

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great! Enjoyed!
Stayed 3 nights in Dec 2023
Response from Sura Hotels Management on Dec 29, 2023
Hello dear HongFirst and foremost, we would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia and express our happiness for your kind rating.We will be more than, only, being happy if you gıve us the honor to host you and your guests, in the near future in our beautiful property and timeless city.Kindest Regards.Sur Hotels Management

8/10 Good

Guilherme

Stayed 5 nights in Dec 2023
Response from Sura Hotels Management on Dec 29, 2023
Hello Dear GuilhermeFirst and foremost, we would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia and express our happiness for your kind rating.We will be more than, only, being happy if you gıve us the honor to host you and your guests, in the near future in our beautiful property and timeless city.Kindest Regards.Sur Hotels Management

10/10 Excellent

ALAA, Cleveland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Sura Hotels Management on Dec 29, 2023
Hello Dear AlaaFirst and foremost, we would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia and express our happiness for your kind rating.We will be more than, only, being happy if you gıve us the honor to host you and your guests, in the near future in our beautiful property and timeless city.Kindest Regards.Sur Hotels Management

10/10 Excellent

Yaqoob

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Sura Hotels Management on Dec 29, 2023
Hello Dear YaqoobFirst and foremost, we would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia and express our happiness for your kind rating.We will be more than, only, being happy if you gıve us the honor to host you and your guests, in the near future in our beautiful property and timeless city.Kindest Regards.Sur Hotels Management

10/10 Excellent

Farhan, Norman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 3 nights in Dec 2023
Response from Sura Hotels Management on Feb 28, 2024
Dear FarhanThank you for taking the time to share your thoughts on your recent stay at Sura Hagia Sophia Hotel. Thank you very much for your positive review. We are happy that you had an enjoyable experience during your stay at our hotel. We are delighted to hear that you appreciated our prime location, just a stone's throw away from the awe-inspiring Hagia Sophia and Blue Mosque and a comfortable walking distance from the historic Grand Bazaar. Istanbul's rich history spanning 8500 years is indeed reflected in its remarkable landmarks and it is a privilege for Sura Hotels to be located in the heart of a city of such historical significance.It is invaluable to us as it helps us in our continuous improvement efforts to provide the best possible experience for our guests. Our aim is to blend the charm and history of Istanbul with modern comfort and convenience, ensuring that every stay is as enjoyable and memorable as possible. We look forward to welcoming you back in the future to continue exploring the charming streets of this timeless city.Sincerely yours,Sura Hotels.

10/10 Excellent

Yildiz

Stayed 3 nights in Dec 2023
Response from Sura Hotels Management on Dec 22, 2023
Hello Dear YıldızFirst and foremost, we would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia and express our happiness for your kind rating.We will be more than, only, being happy if you gıve us the honor to host you and your guests, in the near future in our beautiful property and timeless city.Kindest Regards.Sur Hotels Management

8/10 Good

Rufia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very nice, staff very helpful, couldn't do enough. Room was cleaned daily to good standard. Would definitely recommend this hotel
Stayed 4 nights in Dec 2023
Response from Sura Hotels Management on Dec 22, 2023
Hello Dear RufiaFirst and foremost, we would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia and express our happiness for your kind rating.We will be more than, only, being happy if you gıve us the honor to host you and your guests, in the near future in our beautiful property and timeless city.Kindest Regards.Sur Hotels Management

8/10 Good

Musarat

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Sura Hotels Management on Feb 28, 2024
Dear MusaratThank you for your feedback about your stay at our hotel. Sura Hagia Sophia Hotel. As a hotel, we are constantly reviewing our standards and striving to be better in order to provide our guests with a luxurious and quality service at all times by the help of our professional staff. We are proud to host our guests in an open-air museum in the historical peninsula, the heart of Istanbul, which has been home to three great civilizations and dates back to 8500 years ago according to the latest excavations.We look forward to welcoming you and your loved ones back on your next trip to Istanbul. As always, it will be our privilege to serve you as you continue to discover the unique beauties of this historic city.Our sincerest regards,Sura Hotels.

6/10 Okay

amrish

The property is near all the tourist attractions.
Stayed 3 nights in Dec 2023
Response from Sura Hotels Management on Dec 12, 2023
Hello Dear AmrishFirst and foremost, we would like to thank you on behalf of the ladies and gentlemen of Sura Hagia Sophia and express our happiness for your kind rating.We will be more than, only, being happy if you gıve us the honor to host you and your guests, in the near future in our beautiful property and timeless city.Kindest Regards.Sur Hotels Management