Ratings based on 198 Verified Reviews

They paid and stayed. We double-checked.
4.4 out of 5
88% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler

Nice... but questionable practices

Posted Aug 24, 2014
Cons: Laundry prices
Nice hotel with well trained staff in general. Very good location and some rooms have beautiful bosphorus views. Although it was a nice stay, something extremely bugged me. I gave a pant and a shirt to be ironed and my wife's dress to be dry cleaned for the same evening (They called it Express). THEY CHARGED $105 FOR THAT. I asked for a shirt&pant ironing at Movenpick, Izmir (which I needed in 3 hours) two days before and it was completely free of charge. Never staying at this place again.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

great hotel

Posted Aug 11, 2014
Great hotel with a great view. The staffs were ok. All the restaurants were closed for renovation.
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel in Istanbul

Posted Aug 8, 2014
some construction in the afternoon. Other than that the experience was great.
3 out of 5
by A verified traveler

Unimpressed

Posted Jul 23, 2014
Pros: The view overlooking Bhosporous
Cons: Staff attitude.
Room overlooking Bhosporous was great. Bathroom needs makeover - old. Unimpressed with staff - on arrival at Hotel, no one came forward to help with luggage. Nespresso coffee machine in room but had to pay for capsules - Aust Dols 6.00 per capsule. A capsule cost 80 cents. Outrageous. Would not stay at the Hotel again.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

Great place to stay.

Posted Jul 2, 2014
I had a great experience. Hotel hospitality was very generous.
3 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jun 22, 2014
Pros: location
Cons: smooking section rooms
Location: excellent location
the reception was unhappy for my booking by expedia and he insist to give me garden vieu room and i told him according to expedia the room is see vieu mentiond as promotion in my booking. smooking rooms is very bad the entrance to the long way out to reach the room is very bad smell.
2 out of 5
by A verified traveler from London

very old... noisy renovations all day !

Posted Jun 7, 2014
Cons: Laundry services very poor quality...
Noisy Building, Poor Gym, Pool is closed for renovation, Poor quality Laundry and very very old mattress and bathroom!!! Average Services, good breakfast, ok staff quality but poor english. Nice location.
Comment from Hotel Management
Jun 25, 2014 by Elif Aktas, Hotel Management
Dear Swissôtel Guest, Thank you for taking the time to comment on your recent stay with. We are sorry for not meeting your expectations due to the renewal of our west wing room & closure of the outside pool. We wish to assure that we are doing all possible to keep it to a minimum but time to time due to unavoidable reasons disturbance rises between the wings. We thank you for your visit and hope we will have the pleasure of welcoming you back to enjoy our new facilities once the works are completed. Best Regards
1 out of 5
Recommended
for Business Travelers
by PAC from Cali

Terrible

Posted May 30, 2014 on Hotels.com
Don't stay here, it stinks
Comment from Hotel Management
Aug 30, 2014 by Elif Aktas, Hotel Management
Dear Swissotel Guest, We deeply regret to learn about we did not meet your expectations during your recent stay with us. We always strive to serve our guests the best. Should you wish to share your experiences with us in more detail we would like to investigate the matter further to take necessary measures to make sure our standards & service delivery is as consistent as you expect from a hotel of our category Kind Regards
2 out of 5
by Semih

Deteriorating property and service

Posted May 24, 2014
I'm a frequent guest of this hotel. Lately they have started renovation of one wing, laid out their highly qualified staff and now the service and experience is not matching good old days. I've experienced long waits for everything and facilities are extremely aged and unpleasant.
Comment from Hotel Management
Jun 23, 2014 by Elif Aktas, Hotel Management
Dear Swissôtel Guest, We would like to thank you sincerely for sharing your stay experiences with us. We are very concerned to read about your observations related to service quality. As correctly mentioned we are in the process of renewing our rooms on our West wıng and wısh to assure that your comments are important to us and is shared with related management team to make sure our standards & service delivery is as consistent as you expect from a hotel of our category. Again, thank you for your continued loyalty and hope we may enjoy the opportunity to welcome you back many more times in the future. Best Regards
5 out of 5
Recommended
for Everyone
by Gali from Tel Aviv

amazing hotel! rooms could be more nicely designed

Posted May 24, 2014
Pros: amazing top class hotel. the view from the cafe balcony and the entire experience are a bliss. staff is amazing. food and SPA are perfection
Cons: room could be more nicely designed. the fact that breakfast is not included in expedia deals should be stressed more clearly !!
Location: location is a bit problematic in terms of accessibility, you have to take cabs to get to the centre. but cabs are not too expensive.
amazing top class hotel. the view from the cafe balcony and the entire experience are a bliss. staff is amazing. rooms could be more nicely designed. the fact that breakfast is not included in expedia deals should be stressed more clearly !! we simply didn't know until we left!
Comment from Hotel Management
May 26, 2014 by Elif Aktas, Hotel Management
Dear Guest, Thank you for taking the time to comment on your recent stay with us in Expedia. We are pleased to learn that you have generally enjoyed your stay in our hotel. Your comments are a big motivation for the entire Swissôtel team and encourage us to even further upgrade and improve our services. Best regards from sunny Istanbul. Your Swissôtel the Bosphorus Istanbul Team