Ratings based on 13 Verified Reviews
They paid and stayed. We double-checked.
4.0 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
They paid and stayed.
for Everyoneby Spidernamedspot
No AC, woke up sweatingPosted Oct 29, 2013
Pros: Staff attempted to be friendly but I'm not sure if they understood how difficult it was to sleep at night.
Cons: All guests paid for all amenities should be able to use them regardless if the hotel is full or not and they should offer wifi (free or to purchase)
Location: Can walk along the waterfront
Upon arrival, the temperature was 29C but we didn't think much of it because we just turned the AC on. Later on, the room still wasn't cool so the maintenance guy came up and basically told us that they had to turn on the system which would take an hour and a half. Two hours later, the room was cooler. However that night, the system shut itself off and the temperature went back up to 27C. I called down to reception and asked them to turn on the AC which they didn't understand. The next morning after a horrible sleep, we had a long discussion with the front desk. They not only upgraded our room but assured us that the AC would be working. WRONG. The AC only worked from about 930am to 930 pm which led to another night of terrible sleep. It seems that since only 40 of the 500 or so rooms were occupied, they decided not to use the AC at night to save money. In addition, the lounge upstairs was closed and the escalator didn't work because it was a "holiday". The food is so-so as was the restaurant service and there is no wi-fi in the rooms, only in the lounges and lobby (although there is an ethernet wire, but what business convention center doesn't have wi-fi?) Although we paid for a week, we decided to leave after 2 nights. As we were leaving, we saw many people in the lobby on their laptops. The management also said that other hotels do the same thing during Eid but this is untrue as we went to the Movenpick which was great. In this area, the Divan Asia is a better choice.
for Business Travelersby Jean-Michel
Posted Jul 22, 2013 on Hotels.com
Recommendedby Richard and Julie from Doncaster, UK
Excellent HotelPosted Jun 24, 2013 on Hotels.com
We stayed at this hotel for the last 3 nights of our 8 night trip to Istanbul. We knew that this hotel was a way from the centre but closer to the airport and we just wanted to relax before heading home. We were surprised to find that there is a small town with plenty of restaurants, shops, banks etc. a pleasant 15 - 20 mins stroll away (or 1 min in a taxi depending on traffic lights approx. 7 TL). The hotel itself is impressive, huge reception area, Bistro with indoor and outdoor seating, Restaurant, Pub with terrace, indoor and outdoor swimming pools with loads of sunbeds, spa, and massive gym. The bedrooms were excellent with a fresh fruit basket on arrival, complimentary water, tea/coffee making facilities, a minibar and loads of toiletries. The service in the Bistro was a bit hit and miss - good early evening but if you entered after 8pm it seemed to go downhill from there. You could never get the attention of the waiter once you had your main course so a drink or desert was out of the question. Breakfast was excellent the staff there very attentive. The only thing I didn't like was clearing dirty plates from the table by pushing a trolley to each table in turn, even if you were still sitting at it and removing empties and scraping leftovers into a bucket in front of you. More canteen that 5* restaurant - on saying that all the tables were kept immaculately clean and we never struggled to find somewhere to sit. Only minor niggles I would not hesitate to go back
Posted May 18, 2013 on Hotels.com
for Everyoneby A verified traveler
Istanbul International Dance FestivalPosted Apr 10, 2013
I was very happy to be staying in that Hotel, its clean, great brwakfast and the convention was awsome.
for Business Travelersby R
Comfortable and business-likePosted Mar 4, 2013 on Hotels.com
A good business hotel, relatively close to Sabiha Gokcen airport (about thirty turkish lira taxi ride). Nice pool if you've got any spare time too.
for Familiesby wesaam
Posted Jan 20, 2013 on Hotels.com
for Everyoneby Abdullah from London, UK
Would have been great for a shorter relaxing stayPosted Dec 12, 2012
Pros: sea surrounding
We were there for two weeks for our honeymoon in October. It was the best price I could find for a 5* hotel and eventho it was our first experience in a 5* hotel we were satisfied with our room which had a great sea view, the hotel was well maintained and had many facilities. The location has its good side and bad side, for one its close to the airport sabiha, there is a masjid which is walking distance and so is the pendik market where u can find restaurants and shops. It was also relatively quiet and we had a good relaxing time and enjoyed walks by the waterfront. We also liked this little restaurant opposite the hotel, good cheap place to have lunch facing the sea. However if u want to see places unfortunately there aren’t at all any close attractions. It costs about 60TL one way with taxi if u wish to visit the historical part of Istanbul. Princes Islands however is not too far. Hotel service is but expensive and you are better off eating outside (tip: eat as much as can for breakfast lol)…also beware the minibar, we dint realise we were going to pay for the tea, nuts and pringles, they are not worth the price you pay at the end of your stay. My wife used the laundry service once and she was very happy so that was good... Also if u want to go to tourist attractions you are better off going exploring by yourself and its more fun i.e. don’t use the tour company.
Recommendedby A verified traveler
stagePosted Sep 19, 2012 on Hotels.com
Well, cleaning team didn't bring me new towel for putting under legs after shower. After first day cleaning team didn't change my cups to new ones. All what they have done - is hand/shower towels and fixing the bed. Rest, which were under your service were not lately updated. Reception had no idea about area: shops, places. Telephone call was responded by receptionist without my - client permission (while we had conversation). Even in 4 star hotels this is prohibited.
Recommendedby A verified traveler
Posted Aug 26, 2012 on Hotels.com