Ratings based on 401 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

mom of 3

Posted Mar 9, 2014
in town to visit family member at SUNY Cortland, hotel is right at their back door! perfect location
Comment from
Jan 11, 2014
Dear Mom of 3, We are very glad that you enjoyed your recent visit with us. We hope to be your hotel of choice whenever you are visiting your Suny student! Take care until next time. Thank you again and have a great rest of the evening!
2 out of 5
by Phyllis from Long Island

Disappointed in Choice

Posted Mar 8, 2014
Pros: The check in person was friendly.
Cons: Cleanliness
Location: Perfect location if you are visiting SUNY Cortland as we were.
I am not a very picky person, just give me a clean place to stay and I'm happy. The room assigned to me was not! Looked as if the "maid service" totally skipped out in a hurry. The bathroom mirror had water and or sprayed stuff on it and the vanity top was never wiped down. This grossed me out. It was late when I checked in and thus was kinda stuck there but I did request a different room. They moved me to another room. I don't know, but it didn't smell clean. My daughter overheard the staff talking the next morning that they better do a better job all around because they were close to failing inspection! I believe it! Next time in the Cortland area Ill look elsewhere. The Comfort Inn and Suites lost my business!
Comment from
Jan 17, 2014
Dear Guest, Thank you very much for sharing your feedback about your recent experience at our hotel. Please know that we do not usually hear this type of feedback about our hotel and I thank you for bringing it to our attention. Please know that we will use all of your feedback to fine tune our operations. I would love to host another stay for you here in Cortland to show you the type of experience that we expect for our guests. Thank you again and have a wonderful rest of the evening!
5 out of 5
Recommended
for Everyone
by A verified traveler

Visiting colleges

Posted Feb 25, 2014
Pros: It was very comfortable
Cons: The fitness area was too small
Location: Skiing in the winter, apple picking in fall
The amenities for a roadside, rural locale was top notch. The staff was very attentive and courteous. I stayed for three days while I visited several universities in the area and I wasn't compromised in the slightest. When I compared the overall service with the room rate I couldn't imagine a better dollar value.
Comment from
Jan 28, 2014
Thank you so much for your wonderful comments about our hotel. Our team strives to give our guests the best experience possible and we feel very rewarded when we succeed. I will make sure to share your feedback with our team! Thank you again and have a great night!
5 out of 5
Recommended
for Everyone
by A verified traveler from godmanchester quebec

Comes with all the little things!

Posted Feb 22, 2014
Love the service, smiles and pleasantries. Love how this hotel does all the little things to make you happy including fresh cookies at the lobby. Really loved my stay for 2 days!
Comment from
Jan 28, 2014
Thank you for your wonderful comments about our team and hotel. We are glad you love the cookies...we do too! We look forward to any future visits that you may have in Cortland. Take care until we meet again!
5 out of 5
Recommended
for Overnight Stay Before Destination
by A verified traveler

This traveler left a rating score only Posted Jan 7, 2014 on Hotels.com
5 out of 5
Recommended
for Everyone
by Nellie from Upstate NY

Comfortable and Friendly!

Posted Jan 3, 2014
Great stay .. friendly staff. How often do you get a call after you've been in your room for a little bit asking you how the room is and if you need anything? Nice touch. I suggest that for other hotels!
Comment from
Jan 28, 2014
Thank you for mentioning our call to your room. We truly want to make sure that everything is clean and comfortable and that if you need anyting, we want you to know that we are available for you. I thank you again for sharing and hope that you have a great night!
5 out of 5
Recommended
for Everyone
by A verified traveler

This traveler left a rating score only Posted Dec 31, 2013
4 out of 5
Recommended
for Everyone
by John from Ocala, FL

A very nice experience.

Posted Dec 25, 2013
Pros: Friendly staff and clean, comfortable room.
Cons: The bed could have been firmer.
The hotel was clean and neat and the housekeeping staff did an excellent job. Special kudos go to Cassie who did an excellent job! The entire staff was friendly and helpful. We will definitely return!
Comment from
Jan 28, 2014
Thank you for mentioning Cassie. She was truly an asset to our team. I will certainly share with our housekeeping team what a wonderful job they did during your visit. That means the world as they work very hard. I thank you again and hope that you have a wonderful rest of the evening!
5 out of 5
Recommended
by Fran Keegan

This traveler left a rating score only Posted Dec 17, 2013 on Hotels.com
5 out of 5
Recommended
for Business Travelers
by Jeremy Hogan from Milwaukee

Posted Dec 16, 2013 on Hotels.com
Good breakfast, clean, comfortable room, and nice amenities. Very nearly perfect for a place to stay.
Comment from
Jan 28, 2014
Thank you ! We do strive to give our guest the best experience possible while with us and we can only hope that all guests feel that they have a nearly perfect experience while with us. Thank you for sharing that with me, I will make sure to share with my team as we feel honored when our guests are so pleased. Have a wonderful rest of the evening!