Ratings based on 443 Verified Reviews

They paid and stayed. We double-checked.
4.6 out of 5
98% of guests recommend
4.7 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Morristown NJ

Good experience

Posted Aug 17, 2014
My husband and I were very pleased by our experience. It was a little expensive, but the service was very good. The breakfast was better than other hotels of this type and the breakfast lady was exceptionally friendly and accommodating.
4 out of 5
Recommended
for Everyone
by A verified traveler from southern Vermont

Great place for the price.

Posted Aug 14, 2014
Pros: The lobby and staircase are beautiful. It was in a good location for seeing our friends then continuing on to Seneca Falls for Empire Farm Days.
We were looking for a comfortable, clean hotel. We are not fancy people, but do want a good bed, clean room and a nice breakfast. This fit all of those and compared to most places in the area, including the Ithaca area as well as Cortland this met our needs completely. Night desk clerk could have been a little livelier (he forgot to give us our "welcome bag"), but friendly gal the next morning made up for it. I would suggest if you are light sleepers asking for a room away from the road. Some of the truck traffic was pretty noisy.
5 out of 5
Recommended
for Everyone
by A verified traveler from Harrisville NY

AMAZING!!!!!!!!!!!!!!

Posted Jul 31, 2014
Pros: Awesome hot breakfast. Comfy spacious room with fridge in room. Very convenient! Nice pool to cool down in, and nice porch with rocking chairs relax
Cons: Pillows were too mushy. But that's the only complaint.
Location: Awesome Mexican restaurant near by (Garcia's)
Perfect location for 50 miles rummage sale starting in Homer NY. Easy to get to, spacious and delightful.
5 out of 5
Recommended
for Everyone
by A verified traveler from Syracuse

Good all the way around.

Posted Jul 26, 2014
Clean rooms, pleasant public space, helpful staff and good breakfast! Very pleased.
5 out of 5
Recommended
for Everyone
by A verified traveler

Helpful, friendly staff

Posted Jul 21, 2014
Cons: The pillows were not the most comfortable.
The staff we dealt with were very polite, helpful and welcoming. There is a colouring contest and they even printed off a different sheet for my 5 year old to colour of his favourite super hero. Comfortable room and nice amenities.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 7, 2014
Will continue to stay at this hotel when in the area.
Comment from Hotel Management
Jul 14, 2014 by Kelly, Hotel Management
Dear Guest, Thank you for taking time to let us know that you will choose our hotel again in the future. We look forward to each and every visit. Have a great rest of the day!
5 out of 5
Recommended
for Everyone
by A verified traveler

perfect hotel in wonderful town

Posted Jul 5, 2014
Pros: friendly and generous staff
Location: Cortland is nice city. I liked the little york lake
I booked this hotel during my travel from Ottawa to NY for one night. i loved this hotel, every thing is excellent. very friendly and generous staff. i would recommend this hotel.
Comment from Hotel Management
Jul 14, 2014 by Kelly, Hotel Management
Dear Fahad, Thank you so much for your wonderful comments about our hotel and staff. We strive to give our guests the best experience possible and feel very rewarded when we succeed. I thank you again and hope that you have a wonderful rest of the evening!
4 out of 5
Recommended
for Everyone
by A verified traveler

Accommodating with cheese/crakers cookies cofee

Posted Jul 2, 2014
Pros: Closeness to university/clean/polite
Location: Dinner/ miniature golf
Friendly and efficient. Located close to SUNY Cortland. Very clean
Comment from Hotel Management
Jul 3, 2014 by Kelly, Hotel Management
Good Morning! Thank you for mentioning our convenient location. We are glad that you enjoyed your recent visit and hope that we see you for each college visit moving forward. Have a great afternoon!
5 out of 5
Recommended
for Everyone
by A verified traveler from VA

Quick visit for family business

Posted Jun 30, 2014
Pros: The staff was great, very helpful and polite.
Cons: Nothing I saw or experienced needed improvement.
Location: Due to time and family constraints I don't know about things to do.
I needed a place to stay overnight because I was in the area for family business. The staff was extremely polite and helpful. The room was clean and the hotel was well maintained. Check in and out went very smooth and effortlessly. The next time I am in the area I will be staying there again.
Comment from Hotel Management
Jul 3, 2014 by Kelly, Hotel Management
Dear Jerry, We look forward to your next visit and each and every one after that. I hope that we can exceed your expectations at every visit. Please know that if you ever have any questions or concerns, please bring it to our attention because we do use our guest's feedback to improve. I thank you again for sharing and hope to meet you during your next visit!
4 out of 5
Recommended
for Everyone
by A verified traveler from Chantilly, VA

Exceeds Expectations

Posted Jun 28, 2014
Pros: Location, rate, quiet room.
Of the approx. 200 nights per year I spend in hotels for business trips, none have, before, been spent in a Country Inn & Suites. My basic three requirements were met and my expectations were exceeded: safe, clean, quiet. This was a personal trip and the reservation was made because none of my usual brands were nearby. The staff are friendly(ish), room was clean, property is conveniently located and the rate was acceptable for the area. Good job, folks!
Comment from Hotel Management
Jul 13, 2014 by Kelly, Hotel Management
Dear Guest, Thank you so much for your wonderful feedback regarding our hotel. I see that our goals are the same as some of your basic requirements so we make a great team! We look forward to hosting all of your future Cortland visits. Take care until then!