Ratings based on 99 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
88% of guests recommend
3.7 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler from Clifton Park, NY

Very convenient

Posted Sep 10, 2014
The Hotel was in a convenient location, staff very friendly and helpful. Room was clean and comfortable.
Comment from Hotel Management
Sep 15, 2014 by Maria, Hotel Management
THANK YOU FOR YOUR RESPONSE . WE ARE DELIGHTED THAT YOU HAD A GOOD STAY AND LOOK FORWARD TO YOU STAYING WITH US WHEN IN THE AREA.
1 out of 5
by A verified traveler from Franklin, PA

Great staff- poor facilities

Posted Sep 5, 2014
Pros: The young man at the desk during the evening shifts was a delight and very helpful.
Cons: Cleanliness, filling the coffee in the room, FIX THE INTERNET EVEN IF IT MEANS CALLING IN SOMEONE ELSE!, get the full compliment of breakfast foods.
I am not one to complain so this is the first negative review I have ever given. The internet was out for the two days we were there and, as per the front desk, for the day prior to our arriving. Yet, nothing was done since the "one man who could fix it" was on vacation. Quality took no action on the matter which made contacting work more difficult. The coffee pot in our room was very dirty with built up grime. The coffee cups were left unwashed and there was only one coffee in a room that was booked for two people. The breakfast "buffet" was not the usual Quality Inn breakfast in that nothing was hot. The usual waffle maker, sausage, "omelets" etc. were absent. There was prepackaged sweets and old (sour) hard boiled eggs. The stay was disappointing from the very beginning to the end. The ONLY redeeming quality was the young man at the front desk who scrubbed the coffee pot and cups himself, apologized repeatedly and truly tried to offset the terrible conditions. Quality Inn should be ashamed of that facility, make the fixes and promote the young lad at the front desk.
Comment from Hotel Management
Sep 8, 2014 by Maria, Hotel Management
Thank you for advising us of your unplesant stay. We are sorry that our Internet was not working. We did have IT Technicians working on the problem. I have taken your comments about the coffee pot and cups not clean with our Housekeeping Department. There is no excuse for this. They have assured me that they are checking into this problem. Again, we do apologize for your unplesant stay.
4 out of 5
Recommended
for Everyone
by A verified traveler

Bad from the outside

Posted Aug 25, 2014
Pros: It was nice and clean
Cons: The outside of the hotel looks real bad
The Hotel looked real bad from the outside I did not even wont to go and check in. I had no choice becasue it was late and the other hotels where booked. When I went inside to my suprise the place looked real nice and clean The staff was very friendly and helpful. The room was nice and clean and set up very quite. Then need to put in a bigger sign outside and fix up the outside.
Comment from Hotel Management
Sep 15, 2014 by Maria, Hotel Management
THANK YOU FOR YOUR RECENT RESPONSE TO YOUR STAY WITH US. WE ARE IN THE PROCESS OF RENOVATIONS AND WILL TAKE YOUR COMMENTS ABOUT THE OUTSIDE AND SIGNAGE TO OUR STAFF IN CHARGE. HOPE TO SEE YOU WHEN IN THE AREA.
3 out of 5
Recommended
for Everyone
by A verified traveler from Boquete, Panama

Not too bad

Posted Jul 23, 2014
Room was in good shape and smelled pleasant. Not like what others have said about it. Towels and wash cloths are thin and there was no tissues left in the box. A big plus is that there is a refrigerator and microwave in the room. Some nicer hotels lacked those and they are a real plus.
Comment from Hotel Management
Sep 23, 2014 by Maria, Hotel Management
Thank you for taking the time to advise us of your stay. I have advised our Housekeeping Department on the terry condition. Thank you for your comments.
5 out of 5
Recommended
for Everyone
by A verified traveler

Great service.

Posted Jun 9, 2014
we stayed at the Quality Inn for my daughter's wedding had a great experience in the rooms are very clean and the service staff was awesome would recommend to anybody thanks again
Comment from Hotel Management
Jun 10, 2014 by Maria, Hotel Management
Thank you for taking the time to advise us of your recent stay. Your positive feedback on your experience here will help us do everything possible to create an enjoyable experience for our guests. Thank you again! Hope to see you again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Comfortable hotel

Posted Jun 2, 2014
Pros: Close to route, easy to find.
Cons: Breakfast selection and space.
We had a comfortable stay. Room was as expected although there was some street noise as the hotel sits right on route 13. The only downside was the breakfast. We arrived in lots of time for breakfast but found the space very limited and they had run out our favorite breakfast item (yogurt).
Comment from Hotel Management
Jun 10, 2014 by Maria, Hotel Management
Thank you for your comments on your recent stay with us. I am sorry to learn that your breakfast here was unpleasant due to the lack of space and having a shortage of your favorite yogurt. Your comments are taken seriously and will use them to improve our service for future guests. Thank you again.
3 out of 5
Recommended
for Families
by Gulu from Chennai

It's good as a stopover

Posted May 22, 2014 on Hotels.com
It was nice and comfortable. Very courteous staff.
Comment from Hotel Management
Sep 23, 2014 by Happy Traveler, Hotel Management
Thank you for your comments. Happy to learn that you had a comfortable stay.
3 out of 5
Recommended
for Business Travelers
by Maureen from NJ

Posted Apr 28, 2014 on Hotels.com
For the price it was ok. The hallways had a smell and everything was outdated. The breakfast was terrible. Everything was packaged food,nothing healthy or fresh. It was clean but very outdated, no elevators and basic cable on the tv and the toilet ran all night. If you are just looking for a cheap place to stay the night, it will do
3 out of 5
Recommended
by Jay from CT

Location

Posted Apr 18, 2014 on Hotels.com
Right off the highway and close to usual dining options in hotel clusters. Good for a single night's stay when visiting SUNY-Cortland, but a 20 something from Ithaca. Just fine. Outdoor pool.
4 out of 5
Recommended
for Families
by Mr. Phil from Ottawa, ON

Very Welcoming Staff

Posted Mar 16, 2014
Pros: Location was right by the highway, easy to get to.
Cons: The bed my wife and I shared was not very comfortable. We are not very heavy people and it sagged under our weight. It should be replaced if possible.
We stayed for one night as part of a road trip. Service was quick and efficient. Hotel staff was very quick to provide us with a roll away bed.
Comment from Hotel Management
Sep 20, 2014 by Maria, Hotel Management
Thank you for taking the time to comment on your stay at our hotel. Your feedback is very important to us, as we use this information to do everything possible to create an enjoyable experience for our guests. We are hoping to see you again.
Comment from Hotel Management
Mar 20, 2014 by Maria, Hotel Management
Thank you for taking the time to comment on your stay at our hotel. Your feedback is very important to us, as we use this information to do everything possible to create an enjoyable experience for our guests. We are hoping to see you again.