Desk, iron/ironing board, cribs/infant beds, rollaway beds
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Reviews of Quality Inn University Area

2.5 out of 5
Quality Inn University Area
188 Clinton Ave, Cortland, NY

Reviews

6.8
Rating 10 - Excellent. 101 out of 661 reviews" "
Rating 8 - Good. 239 out of 661 reviews" "
Rating 6 - Okay. 144 out of 661 reviews" "
Rating 4 - Poor. 115 out of 661 reviews" "
Rating 2 - Terrible. 62 out of 661 reviews" "

6.8/10

Cleanliness

8.0/10

Staff & service

5.8/10

Amenities

6.2/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

6/10 Okay

Ryan

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

4/10 Poor

April, midway

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was conveniently located off I-81 and had a few surrounding good restaurants. However, the hotel itself was rundown badly. Bathroom ceiling was moldy and stained. Wallpaper peeling in bathroom and room. Bed was comfortable but not sure about what’s going on under that mattress cover. The staff was kinda busy amongst themselves and none of the doors locked that were supposed to be locked. Also parking lot was in bad shape. Just overall regret this choice. Oh and my keys kept deactivating and had to search for staff each time to reactivate but apparently it was due to my phone being near the keys. Probably would not stay again.
Stayed 2 nights in Apr 2024

8/10 Good

Bruno, Gatineau

Liked: Staff & service
.
Stayed 1 night in Apr 2024

6/10 Okay

Fred

Liked: Staff & service
Nicer inside than out. Good for a 1 night stay. But not for more
Stayed 1 night in Apr 2024

8/10 Good

monica

Liked: Cleanliness, staff & service, property conditions & facilities
We forgot a special stuffed animal at the hotel and after we contacted the great front desk staff we were able to pick the animal up 1 week later! Great customer service! Thank you!
Stayed 1 night in Mar 2024
Response from Patti on Mar 28, 2024
We are so happy that your stuffy found it's way home. He\she was the hit of the front desk staff keeping us all company. We hope to see you on your next trip to Cortland.

4/10 Poor

Brenda

Liked: Staff & service
Disliked: Property conditions & facilities
Choice Hotel Brand should look at this property, it needs a real update. Bathroom outdated, wallpaper coming off, walls damaged, furniture shabby. Breakfast was lacking, not even a muffin or danish for those of us who want minimal. I had stayed at Sleep Inn & Suites in Winchester VA. Smithfield NC, and Stoney Creek Va on this trip, all were updated and great at a much lesser cost than this hotel.
Stayed 1 night in Mar 2024
Response from patti on Mar 28, 2024
We are so sorry that you did not enjoy your stay with us and didn't enjoy your breakfast in the morning. We are currently working with our entire team to make improvements to our rooms and to improve our breakfast.

10/10 Excellent

AliceAnn

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was great
Stayed 1 night in Jan 2024
Response from Patti on Mar 28, 2024
We hope to see you on your next trip to Cortland.

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Patti on Mar 28, 2024
Thank You for taking your time to complete a survey. We look forward to seeing you again.

10/10 Excellent

Jill

Traveled with partner
Liked: Cleanliness, staff & service
Shower handle was broken and hard to adjust the temperature/
Stayed 1 night in Feb 2024
Response from Patti on Mar 28, 2024
We hope to see you again on your next trip.

4/10 Poor

Kristin

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Patti on Mar 28, 2024
We are disappointed that you did not enjoy your stay. Our entire team is currently working hard to make changes, retrain and improve for our guest. We hope you will consider trying us again on your next trip to Cortland.

8/10 Good

Maria

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Welcoming hotel; needs updating
Patty at the front desk is amazing. She is friendly and very helpful. The rooms are old. Our bathroom had a lot of mold on the ceiling of the shower. The staff does well to keep an outdated hotel accommodating.
Stayed 2 nights in Dec 2023
Response from Theresa on Dec 29, 2023
Thank you for your kind words about Patti and our staff. We hope to see you on your next trip to Cortland.

10/10 Excellent

Sharon

Stayed 1 night in Dec 2023
Response from Patti on Dec 29, 2023
Thank you for taking the time to do a review of our hotel. We would love to see you on your next trip to Cortland.

4/10 Poor

NAERAN

Business traveler, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The property smelled and was minimally clean.
Response from Patti on Mar 28, 2024
We are sorry that you did not enjoy your stay. We are currently working with our team and making some changes. Hopefully in the future you will give us another chance.

2/10 Terrible

Letesha

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Outdated
The service was excellent at the front desk. However, the place is horrible... Not clean at all.
Stayed 2 nights in Dec 2023
Response from Patti on Dec 29, 2023
We are so sorry that you did not enjoy your stay with us. We are currently working on ways to make improvements and your review will help with retraining.

4/10 Poor

Georganna

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Patti on Dec 29, 2023
We are so sorry that you did not enjoy your stay. We are working on retraining our staff. Your review will help us move in the right direction.

8/10 Good

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Patti on Dec 29, 2023
Thank for choosing to stay with us. We hope to see you on your next adventure to Cortland.

4/10 Poor

Melissa

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures on line and their website are very deceiving. The room was filthy. From the floors, the tub had not been cleaned, the toilet was disgusting. The hallway was dark. The stairway (no elevator) was dark and filthy. The door to enter the hotel had a clothespin wedged in the lock so that anyone could enter after hours without having to have a room key. The staff wasnt friendly. The continental breakfast was not really existent. Very very disgusted. Would never recommend or stay there again.
Stayed 2 nights in Nov 2023
Response from Patti on Nov 24, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University Area.On behalf of our entire team, I would like to apologize for failing to exceed your expectations Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Poor

Richard

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Nov 2023
Response from patti on Nov 24, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University Area.On behalf of our entire team, I would like to apologize for failing to exceed your expectations Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No elevator, but…
My only gripe about this place is that it doesn’t have an elevator. Other than that, the room was decent and clean, beds were pretty comfortable, BYO USB adapters.
Stayed 2 nights in Nov 2023
Response from Patti on Nov 24, 2023
Thank You for staying at the Quality Inn. On your next visit be sure to ask for a 1st floor room.

2/10 Terrible

Michael

Traveled with family and small children, Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel was beyond disgusting. Pills, and food crumbs scattered across uncleaned room floors. No wonder we saw cockroaches in multiple rooms, holes in walls, peeling wall paper. Makes you wonder if the bed sheets even get washed. The young girl who checked us in was sleeping at the desk. The over-night staff had a strung out boyfriend awkwardly standing in the lobby all night facilitating deals. When we confronted them about the bugs, she acted irrationally, and hostile. I thought her and her strung out friend/dealer were looking to fight(?!). She became down right my rude and her only solution was to lie and not give us her name, or the managers name, and tried closing out our room and wanted us to leave the hotel with every other hotel in the area booked full ( no wonder this dump was the only rooms available, trust me, we tried leaving, calling every hotel within miles! ).
Stayed 1 night in Nov 2023
Response from Patti on Nov 24, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University Area.On behalf of our entire team, I would like to apologize for failing to exceed your expectations Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

Joeanna

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst stay at a hotel I have ever had. Cockroaches in multiple rooms. Possible * bed bugs. Spoke with the front end and she was the rudest person ever. Yelling at us. Their only solution was for us to leave the hotel at 10pm with two young kids. They refused to give us the managers number and then told us to just stay. Worst experience ever.
Stayed 1 night in Nov 2023
Response from Patti on Nov 24, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University Area.On behalf of our entire team, I would like to apologize for failing to exceed your expectations Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

4/10 Poor

Diane

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, property conditions & facilities
Never again
The inn is awful, carpets are stained throughout, there’s no elevator so if your on the second floor the stairs are steep and a hike to the top.
Stayed 3 nights in Nov 2023
Response from Patti on Nov 24, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University Area.On behalf of our entire team, I would like to apologize for failing to exceed your expectations Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Okay

Sophia

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
Did the job, comfy bed, wish it was cleaner
Pros: Bed was very comfortable, staff was helpful and friendly, entry area and breakfast area were comfortable, wifi worked well, location was convenient. Cons: Bathroom was in rough condition with peeling wall paper, what looked like black mold on the upper part of the wall, rust around the drain, dripping bathtub, etc. There was an unknown thing in the sink drain (maybe a makeup sponge left by a prior guest?), and a walnut under the bed. Breakfast was pretty sparse - cold cereal (corn flakes or fruit loops), oatmeal packets, apples, flavored yogurt, and a waffle maker. Would have loved some protein or something less sugary.
Stayed 2 nights in Nov 2023
Response from Patti on Nov 24, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University Area.On behalf of our entire team, I would like to apologize for failing to exceed your expectations Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Good

Melissa

Stayed 1 night in Oct 2023
Response from Patti on Nov 24, 2023
Thank You for choosing the Quality Inn in Cortland. We hope to see you on your next stay in Cortland.

2/10 Terrible

Cheyenne

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I checked in got my room and it had no electricity!!! The bathroom however had lights the wall paper was basically crawling off the walls on its own. They comped us a room a Clarion bc they were sold out, which was just across the road. That however was moldy we just left. I submitted a request for a refund via Expedia and booked another room elsewhere. If I do not receive a refund I’ll be paying for two hotels on the same night.
Stayed 1 night in Oct 2023
Response from Patti on Nov 24, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University Area.On behalf of our entire team, I would like to apologize for failing to exceed your expectations Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Gregory

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the second time in two trips your company wouldn’t allow the motel to charge my room on my credit card. When this happened three months ago, I was charged twice, once by Expedia and once by the motel. Expedia after six weeks of being hounded by me, never refunded my money. Eventually the motel did.
Stayed 1 night in Sep 2023
Response from Patti on Nov 24, 2023
I am sorry that this happened to you. Please reach out to me so that I can help you get your refund.

6/10 Okay

Rachel

Traveled with family
Liked: Staff & service, amenities
I found it was pricey for the state and condition of the place. Not a 5 star for sure. wallpaper peeling, dark dingy hallway on 2nd floor.
Stayed 1 night in Oct 2023
Response from Patti on Nov 24, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University Area.On behalf of our entire team, I would like to apologize for failing to exceed your expectations Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

6/10 Okay

Shawna

Stayed 1 night in Oct 2023
Response from Patti on Nov 24, 2023
Thank You for choosing the Quality Inn.

6/10 Okay

Shelley

I loved the lobby and the breakfast area. The bed was really comfortable and the tv, microwave and refrigerator were all good. But - the wallpaper was all peeling in the room, the towels were nearly see through, the bathroom sink had a crack in it from one side to the other, there was a hole in the ceiling of the room and the chair rail on the wall right beside the door to the room was off exposing sharp wood edges.
Stayed 1 night in Oct 2023
Response from Patti on Nov 24, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University Area.On behalf of our entire team, I would like to apologize for failing to exceed your expectations Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

Catherine

Traveled with group, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
gross
Stayed 2 nights in Oct 2023
Response from Patti on Nov 24, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University Area.On behalf of our entire team, I would like to apologize for failing to exceed your expectations Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Patti on Nov 24, 2023
Thank You for choosing the Quality Inn.

6/10 Okay

Margaret

Stayed 1 night in Oct 2023
Response from Patti on Nov 24, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University Area.On behalf of our entire team, I would like to apologize for failing to exceed your expectations Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 Terrible

Mandy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I would like a full refund, the hotel was filthy, loud, i got bit up, i have bites all over my neck.
Stayed 2 nights in Sep 2023
Response from PAtti on Nov 24, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Quality Inn University Area.On behalf of our entire team, I would like to apologize for failing to exceed your expectations Your satisfaction is important to us as a valued Choice Privileges member.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

8/10 Good

Jon

Enter the room and smell of mold hits you. Filters on AC/Heater need cleaned!!! My wife washed them out herself. Free breakfast should be more than a waffle. Hotel showing it's age for sure. Bed was comfy. Room was quiet. What staff we saw were okay. They accepted our pup so very happy about that.
Stayed 2 nights in Sep 2023

6/10 Okay

Michael

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Mold
Service was amazing. The only thing I didn’t like was the cleanliness of the bathroom. Black mold on the shower wall. Lots of hair and dirt in the corners.
Stayed 1 night in Sep 2023

6/10 Okay

Tina

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
There was a weird ammonia smell and the wall paper was yellow and peeling in the bathroom
Stayed 1 night in Aug 2023

4/10 Poor

EDWARD, MOUNTAINSIDE

Traveled with partner, Traveled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property is in dire need of a freshening. Carpets, wallpaper, air conditioning, etc. all need to be replaced/updated.

8/10 Good

Dennis, Binghamton

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient easy access from I81, nearby fast food, pleasant helpful staff, clean room and good linens with some modest wear, hallways and stairs could use some attention, can't stress enough to double check reservation as Expedia continues to surreptiously switch dates
Stayed 1 night in Aug 2023

8/10 Good

Paul

Liked: Staff & service
Old and dated.
Stayed 1 night in Aug 2023

4/10 Poor

Robert

Traveled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Very old and worn out. Stains and wear and tear on ceiling, walls, carpet. TV channels were different from tv guide. Air conditioner was cool but made the room very humid and the unit was very loud.
Stayed 3 nights in Aug 2023

2/10 Terrible

Rick

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Hotel should be shut down. Disgusting is not the word. Staff was great. Hotel was beyond dirty. Almost slept in our car.
Stayed 1 night in Aug 2023

8/10 Good

Abdul

Needs work
Stayed 3 nights in Aug 2023

8/10 Good

Afsaneh

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The place needs updating desperately. Breakfast is awful and we skipped it . Very minimal . Disappointed and not recommending the facility at all .
Stayed 1 night in Aug 2023

10/10 Excellent

Darleny

Stayed 1 night in Aug 2023

4/10 Poor

Ricardo

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Dirty
Stayed 4 nights in Aug 2023

4/10 Poor

Benjamin

Disliked: Cleanliness, property conditions & facilities
The bathroom was in bad condition. The ceiling had stains, humidity. The floor carpet was dirty. They said they had limited personal for cleaning and they even didn’t take a bag with a food delivery from the previous day. General level of cleanliness was very bad from the main entrance through the breakfast area. Bad impression.
Stayed 2 nights in Aug 2023

4/10 Poor

Tiffany

Disliked: Cleanliness, amenities, property conditions & facilities
This hotel is disgusting. The carpet in the room felt damp and the bathroom had painted over mold and peeling wallpaper (which was no doubt hiding more mold). The whole building smells like mildew and old cigarettes and the employees (although nice) are not knowledgeable about their job. The regular room rate is over double what I would consider fair for the quality of the property. If you’re on a road trip and you just need to sleep quickly and cheaper than some other hotels, that is the only time I would recommend staying here.
Stayed 3 nights in Aug 2023

4/10 Poor

William, Basking Ridge

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property need to be updated and our room smells humid mold
Stayed 1 night in Aug 2023

2/10 Terrible

David

Disliked: Amenities
We did not stay as there was no room available. You owe us a refund!!!
Stayed 1 night in Aug 2023

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2023