Ratings based on 132 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
89% of guests recommend
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom chicago, il

really fun time

Posted Dec 31, 2014
Nice hotel and staff. Most of the staff spoke English well. It did take a long time to get from our room down to the restaurants, pool and activities. There was a lot to do and it was a beautiful setting. My children (6 & 8 yrs old) had a great time. We would stay there again.
3 out of 5
Recommended
for Families
by Jonathanfrom Morelia

Mala elección

Posted Dec 27, 2014 on Hotels.com
Las albercas se encontraban sucias, los colchones muy deteriorados te hundías en ellos. La comida con poca variedad. El precio con la calidad y servicio que ofrecen dejan mucho que desear. El hotel ha decaído mucho, no lo recomendaría.
5 out of 5
Recommended
for Families
by A verified traveler

Cambien las camas y queda perfecto!

Posted Dec 24, 2014 on Hotels.com
Todo excelente excepto las camas y almohadas que fueron muy incomodas
3 out of 5
Recommended
for Families
by RAMONfrom Morelia

La calidad y atención dejo mucho que desear

Posted Dec 24, 2014 on Hotels.com
Colchones incómodos y deteriorados, servicio falto de hospitalidad y muy pocos platillos en el bufette. Si eres vegetariano solo hay verduras al vapor y pasta 3 quesos. La calidad bajo mucho de cuando era Meliá
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Chicago

Nice beatific place for relaxing and activities.

Posted Dec 18, 2014
I'm going to be back in the next year.Nice place for family vacation.
4 out of 5
Recommended
for Families
by Ma Guadalupefrom ciidad de Mexico

Pense que estaria mejor

Posted Dec 12, 2014 on Hotels.com
La pasamos bien aunque lentablemente los niños no pudieron gozar de todas las actividades que ofrecen por estar en remodelacion, las instalaciones de los baños de areas comunes muy sucios. La comida muy mala para sesayunar solo huevo lo demas muy malo La playa fea hay mucha piedra y la arena parece tierra Lo bueno es que los niños la pasan de maravilla con una alberca y bien clima
5 out of 5
Recommended
for Everyone
by A verified travelerfrom CA

My vacation

Posted Nov 14, 2014
Pros: It was a beautiful view from you room
Cons: The food.
It was very relaxing, staff was wonderful, food could have been better.
3 out of 5
by A verified traveler

closed facilities

Posted Oct 12, 2014
Pros: The staff.
Cons: Notify people when booking that facilities are closed or will be closed during their stay.
Location: Go to Zihuatenjo, La Ropa, Las Gatas, Playa Manzanillo (by boat), Isla Ixtapa.
Unfortunately, the only reason we booked this hotel was for the children to be able to play in the pools and in the water park area. After checking in, we were advised that the two lower pools as well as the water park area for the children was closed as of October 6th. My husband is also easily bothered by the time share people, who in the less than 24 hours we stayed at the hotel, called multiple times and accosted us on the walk from our room to the one pool area that was open. The front desk staff was incredibly nice, as was variety of restaurant staff. The food was acceptable considering the large number of people they are feeding.
3 out of 5
Recommended
for Families
by Daniellifrom León

Restaurantes

Posted Sep 21, 2014 on Hotels.com
Pienso que podría ser mejor el buffet y más organizado pero el hotel es bueno y las instalaciones son apropiadas para familia con niños.
5 out of 5
Recommended
for Families
by Angelicafrom Morelia

Muy buen hotel si viajas con niños

Posted Sep 8, 2014 on Hotels.com
Excelente! Hay buenos shows, muchas actividades para niños y la comida esta muy buen.