Ratings based on 79 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
for Familiesby A verified traveler
Nice, but not orientated to AmercansPosted Jun 24, 2012
Generally a very family friendly resort, if you happen to be Mexican. We were the only American family there, which we didn't think would bean issue. But unlike other Mexican resorts, many of e staff spoke little to no English, we are semi-convsant in Spanish and found that it was easier to try to communicate in broken Spanish than broken English. If you don't speak Spanish this resort will be a challenge. The only other con was that the food was highly redundant. We couldn't distinguish much difference between the 3 restraunts, they all seemed to serve the same thing. Speaking of which, on the weekend, be prepared to wait 30 min for a table, when the resort is full - they have limited seating. Otherwise it was a nice enough place. Decent food, nice (but simple) room, great kids facilities, very warm pool and ocean. If you speak Spanish, don't mind getting off the beaten path a bit, and are looking for a family oriented resort this may be the place for you.
for Familiesby Upset mom
Good StaffPosted Apr 30, 2012
Pros: Clean and friendly staff
Cons: Vacation member personnel
The staff at the hotel go out of their way in order to make you feel happy. The only downside was the 'vacation member' people wanting you to go and listen to their presentation.
for Everyoneby Auggie from Los Angeles, CA, USA
ExperiencePosted Apr 27, 2012
Pros: The service I received from the staff
Cons: The variety of the phone at the buffets
Location: Location was probably 10 to 15 away from Ixtapa and about 25 from Zihuatanejo
The hotel staff and cleanliness of the resort is awesome. The food at the buffets are not that great, however, the exclusive dinners that you get are really good. One thing that I was a little bummed was that fact that the resort caters around alot of kids. So if your looking to take your kids, this resort is very kid friendly. I don't have any kids so I was looking for more of an adult resort. But everything else of good. The beach is not that great. You do have your private beach but not alot happening. One thing that I will recommend, take small change to tip your waiters and for your service. My friends and I always tipped for our service and you will be surprise how your service elevates. Also, they had a live tropical band there every day that was awesome to hear every night.
for Everyoneby Susana from Mexico
Totally disapointedPosted Apr 9, 2012
Completely awful experience. Food is really bad, the beach portion of the hotel is really bad and it is open to local people. Also people staying are rude and it seems like a very low category hotel.
for Familiesby Melanie from Minnesota, USA
Great family vacationPosted Apr 1, 2012
Pros: Pool, restaurant choices - especially Cost Azaul, bar lounge music
Cons: Air conditioning system was loud
Location: Great location
This was the first all inclusive resort our family went to. It was very family oriented and there was a lot to do and see. We would definitely recommend this to other families.
for Everyoneby A verified traveler
ExcellentPosted Jan 4, 2012
The stuff was friendly and knowledgable. I enjoyed the variety of activities that the resort offered. The daily bulletin of activities was also useful. I would come back to this resort in the future.
for Otherby A verified traveler from New York, NY
Never againPosted Jun 30, 2011
Not the place to relax. Too many people, too many kids. Too noisy. Beach's narrow and crowded. Restaurants can't handle so many people. Food's really bad. Hotel facilities are very good, nice and clean rooms, nice balcony with a great view.
for Couplesby A verified traveler from Free, MA
restful paradisePosted May 24, 2011
Melia Azul was a beautiful establishment but they dont cader to Americans because their clientel is mostly Mexican. They barely speak English. The beaches and atmosphere was extravagant. Food was good but, best at the "A La Carte", I would have to say their worst service which greatly needs inprovement was the bars! they dont open till 11am (and only the pool bars) their choice of liquors is scarce.Again, they cader to Mexicans (tequila)...If U don't want to be bothered by the noisey children (of all ages 0-14) definitely don't go there. I was woken up on several occasions by screaming babies. The gidt items are cheap! We took a cab($15) into town Zihuatanejo-fantastic shoppin! and there is a ferry that goes to the BEST beach in Ixtapa " praya de gotas"- its breath taking we hear-but we had no time. instead we hoped over to "ixtapa island" which is next to our resort ($8/pp) round trip- its 8min away. Great snorkling..great Massages!!! 90min for $20, cant beat it! lots of restaurants to eat @. people are overall very friendly! I would go back but not that soon.... hope all this helps.
Recommendedby A verified traveler from Las Vegas, NV
First Timers - Would Go BackPosted May 4, 2011
This was not only our first time to Melia Azul but to Ixtapa/Zihuateneo. We were so surprised. After reading some of the reviews online we were a little worried about the hotel - service, food and crowded. We were actually there during Holy Week, which is apparently the week for Mexican Nationals to take vacation. The hotel was obviously busy, however we did not notice any disruption to food quality, service, or any feeling of it being too crowded. Loved Ixtapa Island across the bay - what a fun way to spend a day. We went on a Sunset Cruise - only negative on that was, being so far out from the rest of the hotels, we were the first picked up and it was an hour+ before we actually got to the bay/catamaran - on the way back we grabbed a beer and a cab!! Would definitely go back to the area and back to Melia Azul - maybe not during the week before Easter!
Recommendedby A verified traveler
Posted May 2, 2011 on Hotels.com