Ratings based on 150 Verified Reviews
They paid and stayed. We double-checked.
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
They paid and stayed.
for Everyoneby A verified traveler from Arizona
VacationsPosted Jul 3, 2015
Great hotel, very clean and comfortable. Staff was great and very attentive to our needs
for Everyoneby A verified traveler from cd de mexico
Estuvo de maravillaPosted Jun 24, 2015
Pros: la comida,
Cons: Actividades al aire libre
Location: seguridad, limpieza, trato
Me gusto mucho la atención de su gente, que cuentas con todo lo necesario y mas para no salir del hotel.
for Everyoneby A verified traveler from R.
Love this place!!Posted Jun 10, 2015
The staff are the best!! I booked 3 nights and then decided to stay another 3. This hotel is great for families. Having visited in high season, this trip was during low season and it worked out great because there was very little crowds and we enjoyed all amenities!! Will come back in the future!!
for Everyoneby A verified traveler
Posted May 31, 2015
Pros: shows at the theater each night, easy access to boat riding point to the Isla de Ixtapa, ocean view from all rooms
Cons: almost all of them were lack of basic training or knowledge how to assist to the guests.
Location: Visit to Isla de Ixtapa, it was a wonderful experience, beauty of the nature, animal watching, great ocean view with cactus
The hotel staffs were very kind. Hotel construction was beautiful
for Everyoneby A verified traveler from México
ExcelentePosted May 18, 2015
Estuvo muy divertida y al mismo tiempo relajante. Disfrute cada día que estuve ahí.
for Familiesby A verified traveler from Mexico, DF
Hotel para descansar y divertirsePosted May 15, 2015
Pros: La atencion del personal, su disponibilidad y caracter tan abierto, honesto y respetuoso, siempre atentos y dispuestos a servir.
Cons: los camastros que estan en la orilla de la playa
Location: hay muchas actividades dentro del hotel, no te es necesario salir, solo tienes que reservar un dia antes.
Desde que se llega al Hotel, el personal es amable, siempre estan disponibles para atenderte y socucionar cualquier cosa, las habitaciones son tranquilas, comodas y limpias, el àrea de comida (cada restorant) es deliciosa su comida y atencion, siempre caliente y basto, definitivo, es familiar, las albercas estan limpias y desinfectadas, siempre con sol y bebidas disponibles, para la playa, hay que caminar y bajar escaleras, pero bien, vale la pena, los camastros y tus pertenencias, siempre tendras que vigilar porque la marea sube y se lleva un recuerdo tuyo, jajajaja.
for Familiesby A verified traveler
Excelente para niñosPosted Apr 27, 2015 on Hotels
Es un hotel ideal para niños. La playa no es buena pero las instalaciones y las actividades para niños son ideales.
for Everyoneby A verified traveler from Elko NV
Beautiful All Inclusive Resort with amazing ViewPosted Apr 26, 2015
The resort is beautiful and the staff were all friendly and welcoming. I really enjoyed my experience. The first night at dinner the food was not very good at all. We were questioning what the week would be like if the food was this bad but we ended up with some very good meals. By the end of our stay we knew what food/places to eat. The dinner reservation places were delicious. The sand at the beach was heavy and almost muddy but that wasn't too big of an issue. There is a lot for kids to do. It's a very family oriented place. I wish the resort at free shuttles to and from the airport.
for Everyoneby A verified traveler from Washington/California
Another great stayPosted Apr 22, 2015
Pros: Walking distance to a good surf spot. The hotel and grounds are immaculate. The bell staff is so helpful and friendly.
Cons: More drinks in the room!
Location: I was there to surf, and did lots of it. Walking the coral reef on Ixtapa Island was great, with its tide pools and tropical sea life.
My second stay in the last 2 months, which translates to: I really like this hotel. After some confusion, I was upgraded to a suite and I couldn't have been happier. My only complaint is (again), more drinks in the room would be nice. Two waters a day for two people isn't making it. Other than that, a great stay.
for Familiesby Richard from Calgary, Alberta, Canada
Great family resort, service and authentic foodPosted Apr 1, 2015 on Hotels
Air Conditioner power tripped one night and then another night it leaked water and had to have mtce come and clean out a drain pipe in the morning. This was after having to change rooms upon check in because the 2 rooms we were given were not adjoining. Pool water cleanliness could be improved as it appears they only fish out debris from the day before and vacuum the bottom near the stairs.