Ratings based on 85 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Annual Mexican beah experience

Posted Feb 19, 2015
Pros: Condition and views from room and courtesy of staff throughout hotel.
Cons: Restaurant options.
Location: Right on the beach and great views.
One of 4 elevators was out the entire week we were there. "All inclusive" but limited nights for "restaurant" venues, otherwise you went to the 'buffett'. Food in buffet was not bad, we just missed the intimacy and uniqueness of a more private restaurant setting. Staff was especially helpfuland well trained. Rooms cleaned early during the day.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Vancouver BC

Nice new modern hotel

Posted Feb 18, 2015
The hotel is well kept with great room cleaning service and really liked that every room has a great ocean view. The staff to a person were awesome. The food was so so, 3 different pools to chose from, only negitives were the smokers at the pools who always seemed to be 'up wind' of everybody and who appeared to be chain smokers weather in or out of the pool!!! A very quiet resort with next to nothing to do of an evening but then that's not always a bad thing.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Feb 4, 2015
Awesome stay. Will definitely be back. My husband wanted to take a beach vacation at the end of January after completing a big project at work. We looked into Hawaii (we are in Northern CA) but it's pricey. He had always wanted to go to Ixtapa so we looked into it. The package price on Expedia was unbeatable. Less than half what a comparable week in Hawaii would have been. The 7 night stay included dinner and a show (the Latin American show was fantastic) and 3 sit down dinners at our choice of restaurants (you can also pick from the restaurants at the sister resort next door). We chose the Mexican, Italian and for our last night the Oyster Bar on the water which was wonderful. Everything was included. All alcohol (not just beer and wine). Buffet breakfast, lunch and the other 3 dinners were great. Went into Zihautanejo one day on the local bus - the fishing village was quaint. Also went to Ixtapa Island and snorkeled. It was a very relaxing week. The spa looked wonderful as well but we didn't book a treatment (next time). Almost everyone we met was from Canada. They don't seem to have the irrational fears Americans seem to have about Mexico. We felt very safe and the people were wonderful.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle. WA

Very Nice Resort

Posted Jan 19, 2015
Pros: Pools, staff, Landscaping is amazing
Cons: Buffet restaurant could be better
Location: All activities are close by
Very Tranquil setting and friendly staff. Amazing pool areas are very enjoyable. Adult and Family friendly. Had a very relaxing time
4 out of 5
by A verified travelerfrom British Columbia Canada

Nice clean friendly property but...

Posted Jan 15, 2015
Pros: The staff and service and the cleanliness of the property.
Cons: Need adult lounge..
Location: About a 20 minute taxi or bus to Ixtapa Centro. Isla Ixtapa great day trip.
Great staff and very clean property but not for the romantic... Only one, very sterile, buffet with primarily Mexican fare disguised sometimes as, eg.French or Spanish. Only one (bar) in lobby..very loud with all ages of children allowed in games area and throughout. Only draft beer served on site outside of the 3 quite good restaurants. Pools all close at 8:00pm..one adult pool quietest. Good stage shows at night .
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Mexico

Great hotel for family travel

Posted Jan 11, 2015
Great facilites and activities for kids. Rooms and view are very good. The buffet restaurant is very good for breakfast, the food for dinner was ok, specialities restaurants are not worth it. The spa is very good as well.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom México, D.F

Excelente hotel!

Posted Dec 25, 2014
Definitivamente este hotel superó mis expectativas. Aunque la playa no es la mejor, con las albercas y actividades del hotel no hace falta.
4 out of 5
Recommended
for Everyone
by A verified traveler

Buen hotel para una escapada a ixtapa todo incluid

Posted Dec 20, 2014
No me gusto que llegamos temprano y nos hicieron pagar desayuno... en otros hoteles no pasa esto... la comida deja mucho que desear... lo que si tengo que reconocer son las instalaciones... la piscina para adultos de las mejores que he visto en ixtapa...
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Deroy region de Belgique

Séjour exceptionnel.

Posted Dec 15, 2014
Nous avons été gâtées par tout le personnel. Propreté,attention,service,amabilité que dire de plus que un grand bravo à toute l'équipe et un grand merci pour cet excellent séjour dans un grand confort. À recommander Hôtel de grande classe ⭐️⭐️⭐️⭐️⭐️
3 out of 5
by A verified traveler

|Nothing but swimming pools.

Posted Dec 12, 2014
If you don`t enjoy doing nothing but laying around the swimming pools stay away there is not much else here.No nightly entertainment the bar closes at 12pm staff pretend to know English,but don`t..Rooms are nice but place is boring stay done town Ixtapa where things are you should have a better time.