Ratings based on 106 Verified Reviews

They paid and stayed. We double-checked.
4.5 out of 5
93% of guests recommend
4.8 Room cleanliness
4.5 Service & staff
4.8 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from Naples, FL

Excellent choice for us.

Posted Jun 19, 2015
As everyone has stated the staff is outstanding. I've read some of the comments criticizing the food and it made me wonder what planet those folks lived on. The specialty restaurants were on a par with many NYC venues in terms of food, presentation, and service. The breakfast buffet was plentiful and varied enough to satisfy all tastes, including eggs to order even huevos rancheros, omelets, Mexican dishes, fresh fruit, etc. The lunch and dinner buffets were more than adequate. No one has commented on the gym and equipment which is 1st class and extraordinary. The evening shows at the adjoining sister hotel were delightful as well. I'm certainly happy, no delighted, that we chose this resort and look forward to a return visit.
5 out of 5
Recommended
for Everyone
by A verified traveler from California

Best Hotel/Best Staff

Posted May 26, 2015
Pros: Beautiful simple decoration, very clean, good food and great staff.
Location: We took several of the sight seeing tours offered at the hotel. Loved the beach at Ixtapa Island
Absolutely loved the Azul Grand. The hotel is beautiful and the staff is wonderful. Beautiful pools. The hotel is extremely clean and kept up very nicely. The only disappointment was the beach at the hotel. Very small and not useable. However, Ixtapa island is a short distance away with the best of beaches. I found the food to be excellent at both the buffet and specialty restaurants. I can't wait to go back!
5 out of 5
Recommended
for Everyone
by A verified traveler

Great hotel, awesome food, very helpful staff.

Posted Apr 12, 2015
Terrific hotel but far from town and very poor beach
5 out of 5
Recommended
for Everyone
by A verified traveler from Calgary

Best service in Mexico

Posted Apr 6, 2015
Cons: I feel they could improve the buffet service. It would be really nice to have fresh grilled chicken breasts and hamburgers as an option.
Location: Absolutely love Zhihuatenjo and really enjoyed the Picante sail boat cruises, I would highly recommend these trips we did both the sunset cruise and t
We just returned from a two week stay that the Azul Ixtapa Grand and we absolutely loved the hotel and the staff. Everyone is extremely attentive and friendly. The hotel is clean and well appointed and the pool is amazing. Your best option is to go to the pool early (by 7:00 am) to reserve the best seats with cushions by the pool. The gym is exceptional and I attended many of the spin classes which were excellent. All of the equipment is new and well maintained. Favorite restaurants were the Oyster bar (surf & turf was excellent) and the Mediterranean restaurant in the sister hotel.
5 out of 5
Recommended
for Everyone
by A verified traveler from Los Angeles, CA

Nice hotel and good location

Posted Apr 4, 2015
First time in Ixtapa. High class hotel. AAAAA+++++
4 out of 5
Recommended
for Families
by Douglas from Calgary, Alberta

Great Place, food is definitely lacking

Posted Mar 30, 2015 on Hotels
It was wonderful. Hotel was immaculate. Food was terrible. Beach didn't exist. Staff were great. Pools and grounds were very nice. The hotel itself was "grand". Food quality didn't fit with the physical quality of the resort, more like a 3 star.
4 out of 5
Recommended
for Couples
by A verified traveler

MUY BONITO HOTEL

Posted Mar 24, 2015
Pros: TODAS LAS INSTALACIONES
Cons: LA ATENCIÓN DEL PERSONAL Y AVISAR QUE LA PLAYA NO ES BONITA
INSTALACIONES EXCELENTES, LAS ALBERCAS, LAS HABITACIONES, LA LIMPIEZA EN GENERAL, LOS COMEDORES EXCELENTE COMIDA
5 out of 5
Recommended
for Couples
by A verified traveler from Estado de Mexico

Grata experiencia

Posted Mar 24, 2015
Pros: Diseño, comodidad, su gente
Cons: Las instalaciones de la playa, sumamente difícil
Location: El paisaje precioso, las dinámicas con la gente apropiadas
Pasamos un fin de semana sumamente agradable, la experiencia al llegar fué muy impactante al llegar a la recepción, instalaciones majestuosas que conectan al visitante con el paisaje exterior y se refuerza con la atención cordial del personal. Nos ofrecieron una habitación del nivel superior al reservado sin costo adicional y al llegar a ella, el asombro no terminaba, era una habitación en el piso 24 con una panorámica preciosa y con una comodidad extrema. El resto dependía de nosotros, nos envolvió el paisaje , las instalaciones y el servicio. Todo de maravilla. Muchísimas gracias
4 out of 5
Recommended
for Couples
by A verified traveler from Stettler

Beautiful Hotel with a great view and accomidation

Posted Mar 23, 2015
Pros: Food, Comfort, Staff, Pools
Cons: The Beach
Location: Kayaking to Ixtapa Island, Bike tours, Shopping, Wind Sailing, Dolphins, Snorkeling
Me and my Girl Friend spent a week at this hotel and it was fantastic. The Staff was friendly and most could speak fluent English. The food was very good and the al la carts were fantastic. The Mediterranean was very good. It has an amazing view of Ixtapa Island. I highly recommend this Hotel. The only problem we had was the lack of a beach because we both like to play in the ocean. But on either side of this amazing hotel are beaches that are humongous and you can walk along them. And also you can go to the hotel next door and use their beach since both hotels are linked together.
4 out of 5
Recommended
for Everyone
by A verified traveler

first time at Azul Grand

Posted Mar 23, 2015
Pros: infinity pool was very nice and not as many kids in the pool spa was very good
Cons: shuttle going into town so we don't have to have a taxi all the time The bikes were not very good- have those available to check out for guests
Location: a little too far from town
The hotel was very nice. Not much was explained as we checked in. A little further out than we would have like from downtown. Great walking path outside of hotel. The beach was not much in front of hotel. There was a great beach to the left of the hotel in front of Club med for walking on. We didn't find that till day 6-no one told us.