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Reviews of Hotel Las Salinas

2.5 out of 5
Hotel Las Salinas
Calle Huitzilopochtli, Zihuatanejo, GRO

Reviews

8.0

Very Good

Rating 10 - Excellent. 68 out of 174 reviews" "
Rating 8 - Good. 59 out of 174 reviews" "
Rating 6 - Okay. 32 out of 174 reviews" "
Rating 4 - Poor. 6 out of 174 reviews" "
Rating 2 - Terrible. 9 out of 174 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly fine small hotel. Nothing fancy but clean and quiet.
Stayed 3 nights in Mar 2024
Response from cris on Mar 9, 2024
Thank you very much Bests regards

8/10 Good

Mike

Liked: Cleanliness, staff & service
Comfortable but not fancy
Stayed 2 nights in Feb 2024
Response from cris on Feb 11, 2024
Thank you very much Bests wishes

10/10 Excellent

Jose Juarez

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean room,sheets and cold air conditioner. 5 minute walk to everything, restaurants,shops,stores and Bay area.
Stayed 5 nights in Feb 2024
Response from cris on Feb 8, 2024
Tank you very much for your rewiew We are very happy that you liked your stay Bests wishes

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a good place for a good sleep and rest...nothing fancy but it has everything that u need to be confortable.... Staff are really nice people... U can take the bus for all atractions around for 12 pesos and the bus stop is right in front of the hotel
Stayed 4 nights in Jan 2024
Response from cris on Feb 1, 2024
Thank you very much We are very happy that you had a nice stay with us see you soon Christian

6/10 Okay

Alejandro

Stayed 1 night in Aug 2023
Response from cris on Aug 31, 2023
Muchas gracias fue un placer attenderlos Saludos

8/10 Good

Alejandro

Stayed 1 night in Aug 2023
Response from cris on Aug 26, 2023
Muchas gracias Alejandro , fue un placer recibirlos y los esperamos por su proxima estancia en Zihuatanejo

10/10 Excellent

Luis Raul

Stayed 4 nights in Apr 2023
Response from cris on May 4, 2023
Muchas gracias por su comentario nos alegre mucho que le gusto su estancia Saludos

8/10 Good

Michael

Stayed 4 nights in Apr 2023
Response from cris on May 1, 2023
Muchas gracias nos alegre mucho que le gusto su estancia saludos

4/10 Poor

Ri Won

Disliked: Amenities, property conditions & facilities
The hotel charged twice for DEPOSIT - When I booked on November 9,2022 and When I checked in on Feb.27,2023. They denied it and no checking for the record of November 2022 money transaction??? I had to check with my bank about the transaction when I got back and YES, the hotel charged twice of deposit . My bank will cancel a transaction of Feb.27.2023. I asked to refund if I stay 2 nights instead of 9 nights and the hotel refused so I had to stay 9 nights, no choice!! It was very unpleasant experience !!! It was not worth for 1,000 peso ( over 70 CAD )/night. I blame myself that I made a mistake to choose Hotel Las Salinas. Expedia tried to resolve my issues but it was out of their hands.
Stayed 9 nights in Feb 2023
Response from christian on Mar 11, 2023
Hello good morning you were never charged 2 times it's a lie One was a retention and the other the charge You got the wrong hotel book a cheap hotel and want service from a 5-star hotel As you told us that you always go in 5-star hotels in Ixtapa it's better to go there you're only going to spend a little ..... more money Greetings

6/10 Okay

Janice

Liked: Cleanliness, staff & service
Disliked: Amenities
If you want a no frills, clean room, convenient location and good price this is a good place. Easy to walk to the beach and shopping. Great taco place around the corner.
Response from cris on Jan 23, 2023
Thank you very much We are very happy that you had a nice stay with us see you soon Christian

8/10 Good

Dan

Response from Christian on Mar 6, 2023
Tnank you very much for your coment We are happy that you like your stay Have a nice day

10/10 Excellent

Erick Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente atención
De verdad excelente atención y servicio las habitaciones muy limpias y comodas
Stayed 2 nights in Apr 2022
Response from Christian on Apr 5, 2022
Muchas gracias fue un gusto attenderlos y nos alegre mucho que le gusto su estancia Saludos

10/10 Excellent

Sandra yazmin

Stayed 2 nights in Mar 2022
Response from Christian on Mar 30, 2022
Muchas gracias fue un placer attenderlos y nos alegre mucho que le gusto su estancia Saludos

10/10 Excellent

annette

Stayed 2 nights in Mar 2022
Response from cris on Jul 12, 2022
Muchas gracias fue un placer attenderlos saludos

8/10 Good

DEBBY

Stayed 7 nights in Jan 2022
Response from Cris on Jan 28, 2022
Thank you very much Gretting

10/10 Excellent

Ricardo

Stayed 3 nights in Jun 2021
Response from Cris on Jun 13, 2021
Muchas gracias por su comentario, nos alegre mucho que le gusto su estancia Saludos

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff central location and clean and quiet
Stayed 4 nights in May 2021
Response from Christian on Jun 1, 2021
Thank you very much, we are very happy that you liked your stay, greetings

8/10 Good

Jake, Kentucky

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is pretty typical budget Mexican hotel. Nothing fancy but the staff was wonderful. The location is very close to a lot of things to do. I received two messages from them before I checked in. They are very attentive
Stayed 5 nights in Dec 2020
Response from Christian on Dec 19, 2020
Thank you very much, it was a pleasure to serve you and we are very happy that you liked your stay.Bests regards

8/10 Good

Verified traveler

Stayed 6 nights in Feb 2020
Response from christian on Mar 5, 2020
Muchas gracias por su reseña nos alegre mucho que le gusto su estancia Saludos

8/10 Good

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
This was a great budget hotel. Fantastic value for the price. Super friendly owner and staff that help you out daily. If you looking for fancy and new this place isn’t for you. It’s a decent sleep at a nice price point.
Stayed 7 nights in Dec 2019
Response from Christian on Dec 13, 2019
Thank you very much for your comment we are very glad that you enjoy your stay and it was a pleasure to attend you greetings

6/10 Okay

Verified traveler

No refund .had to cancel .I don't like to water money. Other hotels allow
Stayed 1 night in Aug 2019
Response from Christian on Dec 13, 2019
Good morning we have our cancellation policy ,and the payment you made it at expedia ,and never asked for refund Greetings

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service
Stayed 7 nights in Mar 2019
Response from christian on Apr 30, 2019
Muchas gracias ,nos alegre mucho que le gusto su estancia saludos

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location.
Walking to restaurants, beach!
Stayed 1 night in Mar 2019
Response from Christian on Mar 24, 2019
Thank you very much for your comment we are very happy that you enjoyed your stay with us Bests Regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near downtown and waling distance to beach and fisherman's market. Christian is a great host!
Stayed 4 nights in Mar 2019
Response from christian on Mar 24, 2019
Thank you very much for your comment we are very happy that you enjoyed your stay with us Bests Regards

8/10 Good

Joyce

Liked: Cleanliness, staff & service
The hotel was a easy walk to the beach and restaurant's.
Stayed 7 nights in Mar 2019
Response from christian on Mar 17, 2019
Thank you very much for your comment,we are very happy that you liked your stay with us Bests regards

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities
The picture of pool is deceiving, it is very small and dark. Owner was welcoming and spoke English but when not available and on weekend, it was frustrating.
Stayed 14 nights in Jan 2019
Response from christian on Feb 2, 2019
Thank you very much for your comment, we are very happy that you enjoy your stay

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and peaceful. Far enough off the main roads and away from the noise of the bars. The owner was very attentive and quick to react to any situation. A minor glitch in our air conditioning and he had it fixed immediately. The chain broke on the handle of the toilet, inside the tank. He had it fixed immediately. Would go back anytime.
Stayed 7 nights in Jan 2019
Response from Christian on Jan 17, 2019
Thank you very much for your rewiew We are very happy that you like your stay wirh us Bests regards

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Las Salinas offers great value for the money. It is a family run hotel and Christian and his son Jose go the extra mile to make sure the guests are well taken care of. The free cold purified water is really great. I was surprised that the hotel also carries the NFL Network so I was able to watch the playoff games. Overall this is the best value in a hotel I’ve experienced in my life.
Stayed 1 night in Jan 2019
Response from Christian on Jan 7, 2019
Thank you very much for your comment, we are very happy that you like your stay. Regards

10/10 Excellent

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel Las Salinas is a great place to stay if you're traveling on a budget or if you want to get away from big chain hotels. As someone who has stayed in all inclusive hotels, I like Hotel Las Salinas because it's a place that feels like home. Another way to put it is "cozy". It's a very clean, the staff is very friendly and helpful. The hotel itself is not too far away from the central market, maybe a 7 min. walk. If you go just around the corner form the hotel you will find an amazing taco joint that is only open at night. If you are adventurous as I am, Hotel Las Salinas allows oneself to emerge in the culture. You get to experience Zihuatanejo on a whole other level.
Stayed 5 nights in Dec 2018
Response from christian on Dec 16, 2018
Thank you very much for your comment we are very glad you liked your stay with us We hope you had a nice trip back home Greetings

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Feb 2018
Response from Christian on Apr 11, 2018
Muchas gracias por su opinión saludos

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Mar 2018
Response from Christian on Apr 11, 2018
Muchas gracias por su opinión ,nos alegre mucho que le gusto su estancia Saludos

8/10 Good

Emily, Surrey BC Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not enough electrical outlets.
Near lots of good restaurants.. Very helpful staff. Traffic is a bit noisy as are the barking dogs. It gets pretty quiet at night. We appreciated the included drinking water. AC works very well. Tiny room, but it was all we needed.
Stayed 3 nights in Feb 2018
Response from Christian on Mar 6, 2018
Thank you very much for your review Bests regards Christian

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is within walking distance or a taxi ride to many places and very reasonable for the price.
Stayed 5 nights in Feb 2018
Response from Christian on Feb 11, 2018
Thank you very much for your comment Bests Regards

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Friendly hotel
The hotel has friendly staff and is close to the city center and beautiful beaches. The room I stayed in is comfortable and quiet. However it would be even better if a light breakfast is provided to the guests and the shower room has a small bottle of shampoo. But overall I had a great time.
Stayed 4 nights in Jan 2018
Response from Christian on Jan 28, 2018
Thank you very much for your comment, we are very happy that you liked your stay and we will take into account your suggestions greetings

6/10 Okay

derek

Liked: Cleanliness
Cheap place to stay for few days before got into into place I had booked at La Ropa. Little noisey, dogs and roosters but ok.
Stayed 4 nights in Dec 2017
Response from Christian on Dec 8, 2017
Thank you very much for your rewiew Have a nice stay in Zihuatanejo Bests regards Christian

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Christian on May 27, 2017
Muchas gracias por su opinión,nos alegre mucho que le gusto su estancia con nosotros Saludos Christian

4/10 Poor

Verified traveler

Disliked: Property conditions & facilities, room comfort
No sleep in this place !!!
Unless you can sleep in a dog pound avoir this place. Also you need to be comfortable on coil springs because this is your cheap mattress. This place is overrated and way too expensive for what they offer . Worst Expedia looking in years !!! It should be off the list!
Response from christian on May 20, 2017
Thank you very much for your comment since the day that you arrived, we point out that daily change of hotel for the noise We offer a quiet room but wanted one on the street with terrace And as you can see we have good punctuation in the web pages Saludos Christian

8/10 Good

Lana, saskatoon,

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, clean, quiet, safe & affordable
Christian, the owner, takes an interest in his clients & makes sure they are protected. I had a great time getting to know him & would recommend this hotel & plan to stay there again next time. Thanks so much 😃
Response from christian on Mar 26, 2017
Thank you very much Lana,it was a pleasure have you as my guest Hope you had a nice trip back to your home See you soon Bests regards Christian

8/10 Good

Melissa, Indiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place for us.
The family that owns/runs the hotel are wonderful, super helpful. The room was clean and the staff changed the sheets every couple of days. There was an OXXO nearby for early morning coffee. The walk to the Marina was only about 10 minutes and mostly shaded. Cheap street food breakfast right around the corner. The price was perfect. We were on the 3rd floor and the internet worked fantastic, we were able to stream movies on Netflix simultaneously. We would definitely stay here again.
Response from christian on Mar 11, 2017
Thank you very much for your rewiew We are happy that you enjoyd your stay with us and for the a/c we want to changed it Have a nice trip bests regards Christian

2/10 Terrible

A & M, kelowna BC

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
like a hostel, loud, far from the beach.
We stayed only 1 night. Stray dogs barking constantly kept us up all night. A metal work shop is loud & smelly in the a.m. Very small room with nowhere to put our things. They have internet. A/C was loud & controlled only by plugging in & unplugging. No available outlets. Dark room with small window. Located in city centre far from beach. Family running it seemed nice. Would never stay there again! We wanted out of there so fast we forgot to take photos.
Response from christian on Jan 28, 2017
Thank you very much for your comment, sorry that you did not enjoy your stay with us As you can see our hotel has very good comments, and it is not a luxury hotel, it is a budget hotel and has all the services Air conditioning, Hot water tv cable ,wifi and parking For the price, you chose the cheapest room on the website, for a small supplement could choose a larger room or an apartment with kitchen Bests regards Christian

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Mexican hotel
Frendly staff. Owner speaks several languages including English and is very personable. Hotel is clean. Walking distance to the Mexican market. Common sitting area where you can chat with others guests or staff. I liked it.
Response from christian on Jan 21, 2017
Thank you very much for your coment We are happy that you enjoyed your stay with us Have a nice trip Christian

8/10 Good

Bill

Liked: Staff & service
Worked for us!
booked one night as our flight got in late to Zihua and we didn't want to travel out of the city to our house rental. Christian the proprietor of Las Salinas is a great guy,very helpful to us gringos and has some great stories.There is a great Taco stand with the coldest beer in Mexico just down from the hotel. Friendly locals.
Response from General Manager on Nov 22, 2016
Thank you very much for your comment, it was a pleasure having them as guests Hope you had a nice time in Mexico Bests regards Christian

8/10 Good

steve, Bozeman, Mt

Liked: Cleanliness, staff & service, room comfort
great deal
close to the center of town, great for the price, got me a reasonable taxi to Saladitas
Response from christian on Nov 4, 2016
Thank you very much for your rewiew Hope you have a nice time in Mexico bests regards Christian

6/10 Okay

chris, seattle

Liked: Cleanliness
Low budget hotel
Only stayed one night before moving to our resort. The hotel is in a sketchy part of town. It was very clean and the owner made sure it was secure by installing a iron gate. The room is very basic.
Response from Christian on Sep 18, 2016
Thank you very much for your comment , we have many customers who long stay with us When security we never had a problem Greetings

10/10 Excellent

Elmer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Welcome and Nice Stay!! Overall Great!!
We chose a standard room and this was fine for our needs which were a comfortable place to sleep and rest. Housekeeping did a great job making sure the room was clean each day and the bed made. Toiletries could be better as we were only given 2 very small bars of soap on the first day, but none where left in the room after. Shampoo and conditioner would be a nice addition. The pool though small was clean and a nice cool dipping spot to refresh and relax after the beach. Location is quiet and sleep was easy. Comfortable bed and air conditioning. Easy access to the center on foot or you can easily catch a taxi or local bus/ van I would stay here again and recommend to anyone who wants a clean simple place to relax and sleep after a long day out and about.
Response from General Manager on Sep 18, 2016
Thank you for your comment. ,It encourages us to continue to work hard for our guests We are pleased you had a good stay and that you enjoyed your vacations in Zihuatanejo. We hope to see you again soon.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Floors get slippery when wet, specially just outside the bathroom.
Response from Christian on Jun 19, 2016
Thank you very much for your comment Bests regards

10/10 Excellent

Robert, My. View, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel staff is kind and helpful. Very pleasant. We have new family/friends.
Response from Christian on May 21, 2016
Thank you very much for your coment ¡ Nice have you in my hotel,We are happy that you enjoy your stay with us Bests regards

8/10 Good

Angie, Idaho, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel centrally located
First time to Ixtapa-Zih.......so had to choose accomodations ahead of time with Expedia. Wanted something close in for convenience and more grass roots rather than extravagant American, have that all time at home!! Once through customs at airport, which was a breeze, ever any questions, just ask even Mexican officials as they are friendly and helpful. The taxis outside is best to get verbal price up front, have your address where you are going handy and shop a bit?? we did and saved quite a bit, dont be shy. greeted at hotel by a Frenchman! Christian is owner with his wife and kids. He speaks 4 languages and his older 2 sons are bilingual as well as polite. they help their dad run the business and someday hope to continue with his aspirations. we were late one day but he told us no problem that they were waiting for us, and they were. nice, quiet and clean with a small pool to refresh yourself at while chatting with other visitors, staff, or family. they make you feel apart of something greater than yourself without imposing anything. close to shopping and food all walking distance or go on tour with bus or taxi. really enjoyed our stay
Response from Christian on Mar 18, 2016
Thank you very much for your coment Angie, It was great having you here with us.We are happy you enjoyed your stay with us.Hope you had a nice trip back too home Bests regards from all my family

10/10 Excellent

Tim, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel and Staff
Only positive things to say about our stay at Hotel Las Salinas. We stayed in the Family Suite and the entire suite was comfortable and clean. The hotel is very close to many restaurants, stores, and the beach. We also really liked the small pool in the hotel lobby. Couldn't believe we got such a great hotel for such an affordable price. The manager and the rest of the staff were amazing. The manager helped us get in contact with our airlines (because we spoke very little spanish), hailed cabs for us so that we wouldn't get overcharged, recommended good restaurants, and was available at all times whenever we had a request. Overall, this hotel was awesome, and we recommend it very highly!!! We had a great time in Zihuatanejo.
Response from Christian on Mar 8, 2016
Thank you for your comment. We appreciate it a lot It was great you stayed with us. We hope you had a good trip back home Hope to see you again.Bests regards

8/10 Good

Art, Salmon Arm, BC, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good economy hotel
This hotel is about 15 minutes walk from the beach and various artisan outlets. We stayed 10 days. Owner was very helpful (replaced a thinner mattress the first day) and gave good advice on getting to various places. The hotel has basic rooms but they are clean, quiet and functional (my wife and I spent most of our time out exploring). Ours had a fridge and stove that allowed us to cook some of our own food. The pool is really too small (and more or less in the lobby) to really enjoy. We strongly recommend it for those on a limited budget. Enjoy the 24 km long Cyclopista (awesome bike path through forest) in nearby Ixtapa; snorkelling at Las Gatas, and more distant Isla Ixtapa (40 minutes on local bus); morning kayaking at nearby Barra de Potosi (lots of birds/ fish).
Beachfront in Zihuatanejo
Great food!
the bay at Zihautanejo
Our room, with maid
Response from Christian on Mar 4, 2016
Thank you very much for your coment, It was great having you here with us . This encourages us to working hard to offer a good stay to our guests.