Ratings based on 189 Verified Reviews

They paid and stayed. We double-checked.
3.9 out of 5
89% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Minneapolis, MN

Great staff, great location

Posted Jan 22, 2015
Pros: It is a good size, not too big but big enough. There is never much of a wait for the elevators and plenty of chairs by the pool and on the beach.
Location: It is centrally located so it's near restaurants and the market.
We came here because we enjoyed it last year, we were impressed some of the staff remembered us from last year. They seem very friendly and accommodating. It's not brand-new nice, but certainly well kept. And the location is great, a short walk to all the restaurants. We will go back again!
2 out of 5
Recommended
for Everyone
by A verified traveler

Nice hotel close to everything in Ixtapa

Posted Jan 13, 2015
Pros: Location to our needs
Cons: They need to improve their business ethics
Location: We have been going here for 10 years No shortage of things to do Still have to be careful Time share people very persistent
Upon arrival everything was going good for Mexico Check in was lengthy & more complicated than it need be Not being familiar with check in procedures I did not tip the first baggage handler I thought he would be taking my baggage to the room later Another staff took us to the room after check in As it ended up the first baggage handler had applied black grease to the zipper pulls on 1 bag Our reservation was for a mountain view room They put us in an ocean view room When we went to add another day to our stay they not only charged full rate but also for an ocean view room even though it was their mistake putting us in the ocean view in the first place Check out went smoothly
3 out of 5
Recommended
for Everyone
by A verified traveler

Hotel muy bien situado y en playa

Posted Jan 5, 2015
Las habitaciones de dos camas son muy chicas y el aire acondicionado malo y los precios de comida , bebidas y cena de fin año muy caras
3 out of 5
Recommended
for Everyone
by A verified travelerfrom Queretaro

Agradables

Posted Jan 4, 2015
Pros: Su playa muy buena y el personal muy amable
Cons: Remodelar los baños, ventanas y alberca
Location: En el hotel muy pocas, pero esta enfrente de la plaza comercial principal de ixtapa
Reservamos en una habitación doble y nos dieron una junior suite estuvimos muy agusto
4 out of 5
Recommended
for Everyone
by A verified traveler

todo bien con la habitacion y sin problemas

Posted Dec 31, 2014
no tuvimos problemas mayores facil acceso y excelente ubicacion dentro de ixtapa
4 out of 5
Recommended
for Everyone
by A verified travelerfrom SAN JUAN DEL RÍO, QUERETARO

MUY CALIDO HOSPEDAJE

Posted Dec 28, 2014
Pros: TODO
Cons: CON MEJOR LIMPIEZA EN HABITACIÓN Y MÁS SILLAS Y MESAS EN LOBBY.
Location: TODO LO TIENES MUY CERCA.
EXCELENTE UBICACIÓN, AMBIENTE MUY AGRADABLE, PERSONAL MUY AMABLE, LO ÚNICO QUE SÍ ME GUSTARÍA ES QUE TUVIERA MÁS SILLONES Y MESAS EN EL LOBBY PARA PODER ESTAR UN RATO.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Los Angeles, CA

Nice hotel close and convenient to all the places

Posted Dec 22, 2014
Pros: Location was a key factor to us because it was our first time visiting the area.
Cons: We wish pool hours were longer. After a long day of site seeing we wanted to relax in the pool but it was too late by the time we got back to the room
Location: Beach, Shopping, Bars, Restaurants, Transportation was near by if we wanted to go anywhere else.
Experience was wonderful. Very happy with the service and the staff everyone was very helpful and fulfilled all of our needs.
1 out of 5
by A verified travelerfrom Washington

Terrible experience

Posted Nov 26, 2014
the people that supposed to are under your service traid you like you not are important and the price you paid toake the reservation they charge more when you arrive and gives the room they whant not the beautiful room you look in the internet it was a horrible experience
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel close to beach

Posted Nov 22, 2014
Internet doesn't work in rooms just in lobby and didn't like that
3 out of 5
Recommended
for Everyone
by A verified traveler

Bien

Posted Nov 18, 2014
El personal excelente, lástima de las instalaciones y alimentos del paquete todo incluido