Ratings based on 93 Verified Reviews
They paid and stayed. We double-checked.
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
They paid and stayed.
for Everyoneby Carla from Auburn, MA
Everything you needPosted Mar 1, 2014
Pros: Our chamber maid had our room made up promptly and left creative towel art embelished with flowers from the very pretty grounds.
Cons: Many local vendors tried to sell things to you all along the beach.
Location: We enjoyed watching the para-sailing on the beach. Bright, colorful parachutes all around added to the atmoshere! Great waves during our week.
We had a comfortable king room, very clean with a nice big windows. The hotel was well located with a safe, main street on the front side and the pool and beach on the back. Lots of eateries, music, clubs and shopping on the street side, plus the hotel had a lovely sunset buffet by the beach in the evening. We also enjoyed the hotel breakfast, but tried several of the area restaurants for variety. Happy hour was 6-7 before dinner and Hugo the bartender was personable, friendly and lots of fun. He remembered everyone's names and what they liked to drink. The pool had a swim-up bar and lots of lounge chairs all around. The beach had many lounge chairs as well, some under umbrellas, most under palapas. There were waiters to bring drinks so you didn't have to walk back to the bar. The grounds were lovely with groundskeepers in constant watch to make sure it was always clean and tidy. We were traveling with friends so our fun was ready-made. There were lots of families with children. We noticed security staff was very visable and attentive.
for Everyoneby Travel Junkie from Alberta
Returned for a second time, loved it again!Posted Feb 25, 2014
Pros: Friendly staff, beautiful open lobby, music in lobby at night, best food in Ixtapa/Zihuatenejo and restaurant is right on the water.
Cons: The floors in our room could have been kept cleaner. The weight room was missing some mid-range weights on the rack. Massage was disappointing.
Location: The last night a person must go to El Faro restaurant up on the hill! The food, the view, the live musicians...fabulous experience.
The Emporio is such a classy hotel in so many ways. It has a simple elegance and I love it! And we enjoyed the free WIFI in our room.
for Everyoneby Joy from Minnesota
nice hotel close to the beach with great lobby,barPosted Feb 24, 2014
Pros: Nice areas on the beach and at the pool. Such perfect weather.
Cons: Better food at the hotel.
Location: Check out Amelios, Blue Shrimp, Chili Beans and Deborah's! parasailing is also fun off of the beach!
We stayed for a week this year. We have been there many times and love the area and smaller hotel. most of the time we eat at nearby restaurants and in Z. Such nice people! We know many people that go there every year.
Wouldn't visit againPosted Feb 7, 2014
Even though we arrived early, checked in our bags, left the hotel and returned at check-in time, they checked us in late.. "twenty more minutes - twenty more minutes - twenty more minutes,," they kept saying. A front desk person said "the manager saved this room just for you." They advertise in room wifi, but there was no in room wifi and even the lobby had no wifi.
for Everyoneby Araceli from los Angeles
Very nice hotel. Excellent security and servicePosted Feb 3, 2014
Thoroughly enjoyed our stay. We liked the Resturant and pool
for Everyoneby Terry from Vancouver BC
Ixtapa- high classPosted Jan 11, 2014
Pros: Excellent location by the beach. Nice swimming pools.
Cons: There were too few electrical receptacles in the room. Lousy Wi-Fi signal.
Location: Super location in the Ixtapa Bay by the beach.
Very nice modern hotel. Attractive room with a comfortable bed/mattress. Good service. Good buffets (especially dinner).
for Couplesby A verified traveler
Posted Dec 11, 2013
Pros: I thought the staff were nice and polite.
Cons: The prices of the drinks. The hotel exchange rate was 13 pesos to the $ and at the pool it was 10 pesos to the $.
Location: Across the street there is a Lillians Café that has great coffee. Also, there is a bar across the street that is Americanized playing football games.
for Familiesby Scott from East of the SF Bay Area CA
Family Friendly, Right on the beach, time to relaxPosted Dec 2, 2013
Pros: The beach is right there, pass the pool, down the steps and you are there!
Location: Mamma Norma & Deborah is the place to eat, nearby is the flea market just a few blocks down. Or grab a taxi for less then $10 and go shop in Zihyatan
We arrived about 2 hours before we could check in, but the staff took our bags and let us get changed and enjoy the pool and beach until our room was ready. We did not take the all inclusive option because we planned on being out during the day and evening, I would also advise going across the street for breakfast, Mamma Norma and Deborah is the place for breakfast, lunch or dinner and the price is right. If doing the all inclusive, enjoy, you will never need to leave the hotel, swim up bar, snacks, buffet breakfast lunch and dinner.
Recommendedby A verified traveler
Posted Sep 27, 2013 on Hotels.com
Great place to stay. Very friendly service and a great location.
Recommendedby A verified traveler from orlando fl
Posted Sep 9, 2013 on Hotels.com