Ratings based on 182 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
89% of guests recommend
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified travelerfrom Washington

Terrible experience

Posted Nov 26, 2014
the people that supposed to are under your service traid you like you not are important and the price you paid toake the reservation they charge more when you arrive and gives the room they whant not the beautiful room you look in the internet it was a horrible experience
5 out of 5
Recommended
for Everyone
by A verified traveler

Hotel close to beach

Posted Nov 22, 2014
Internet doesn't work in rooms just in lobby and didn't like that
3 out of 5
Recommended
for Everyone
by A verified traveler

Bien

Posted Nov 18, 2014
El personal excelente, lástima de las instalaciones y alimentos del paquete todo incluido
3 out of 5
by A verified traveler

hotel familiar, no para descanso

Posted Oct 27, 2014
Pros: El personal es amable
Cons: Que se informe que es ideal para la familia y niños
Location: bien
No es recomendable si vas en pareja, es para familias completas, el servicio de restaurante deja mucho que desear
4 out of 5
by A verified travelerfrom washington state

Close to beach

Posted Oct 20, 2014
Pros: Staff, pool, location to Town, restaurants, and beach.
Cons: Updating rooms. Furniture, bedding and overall look of hotel.
Location: Beach, town, restaurants, they are many things to do close by.
Our hotel was very clean and beds were comfortable but rooms need to be up dated. Furniture, nite stands, lamps, bedding, mirrors and doors were very old and very worn. Hotel in general was very clean but also in need of updating. Food and pool was good. The staff was very attentive, friendly and so very helpful. We did enjoy our stay and had a great time.
4 out of 5
Recommended
for Families
by A verified traveler

muy bonito

Posted Sep 11, 2014 on Hotels.com
El personal muy amable y todo muy bonito pero los sistemas de aire acondicionado necesitan mantenimiento nos tuvieron que cambiar de cuarto porque no servían de ahi en fuera estuvo excelente todo.
5 out of 5
Recommended
by Geraldofrom Morelia

Bien

Posted Sep 7, 2014 on Hotels.com
Esta bien
5 out of 5
Recommended
for Everyone
by A verified travelerfrom ixtapa

Muy tranquilo el hotel buen precio el Spa de lujo

Posted Sep 4, 2014
El spa de lujo muy buena atención y el precio muy accesible
5 out of 5
Recommended
for Couples
by A verified traveler

Bueno

Posted Sep 2, 2014 on Hotels.com
Me gusto, el único inconveniente fue el aire acondicionado, no servía...!
5 out of 5
Recommended
for Families
by Berthafrom Queretaro

Buenas instalaciones, personal no tan capacitado

Posted Aug 30, 2014 on Hotels.com
El hotel es bellisimo, con muy buena ubicacion y en general, dan buen trato. El personal de recepcion es lento, se hacen muchas filas para registrarse y salir. Los recepcionistas no tienen informacion de lugares cercanos, como el delfinario y la persona de los tours no habia llegado. La camarista que nos toco muy distraida, olvido dejar las aguas de cortesia y luego las dejo incompletas. Solicitamos hielo dos veces y solo una nos lo llevaron. Pero el hotel, las albercas y la zona de playa estan excelentes.