Ratings based on 306 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
78% of guests recommend
3.6 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
1 out of 5
by A verified traveler from r

Buffet poco variado,solo 2 elevadores

Posted Jul 2, 2015
Baño sin puerta en la regadera se salpica,sin contral del aire acondicionado,caja de seguridad muy vieja
4 out of 5
Recommended
for Families
by A verified traveler from Toluca, Mexico

Tranquilidad y buen servicio

Posted Jun 23, 2015
Pros: Si Muy bonito
Cons: Por supuesto
Estuvimos muy a gusto en el hotel, nos brindaron buena atencion, siempre gustosos en ayudar, siempre atentos, el hotel es bonito pero necesita una reparacion del servicio de calefaccion, y dar mantenimiento a las puertas del balcon, por lo demas el servicio me satisfizo enormemente. tambien tienen que cambiar los elevadores que son muy viejos. No solo reparen la fachada. Saludos
5 out of 5
Recommended
for Everyone
by A verified traveler from J.V. Bakersfield,CA.

Muy buena

Posted Jun 12, 2015
Muy confortable ,el personal muy amable !!muy Bonitas Sus Instalaciones !!!lindas Albercas y su Mirada al Mar desde las Habitaciones !!
3 out of 5
by A verified traveler from leon mexico

El hotel se ve descuidado

Posted Jun 12, 2015
El hotel se ve descuidado, falta mantenimiento. En habitacion aire acondicionado goteaba, las mesas, buro y tocador estaba sucio. Las partes metalicas en la habitacion tenia algo de oxido. La tina de la regadera manchada. Llaves de la regadera flojas. Espejos manchados. La alberca tenia moho entre las baldosas y se sentia resbaloso el piso. por el mismo precio me he quedado en hoteles de mejor calidad
2 out of 5
by A verified traveler

Posted May 26, 2015
Instalaciones viejas Mala limpieza Buena ubicación Alberca sucia Precio accesible
3 out of 5
by A verified traveler

Hotel agradable cerca de la playa

Posted May 19, 2015
Pros: que esta al pie de la playa
Cons: las camas que están en mal estado ya que me toco una con las patas chuecas y tenia que estar aderezándolas.
Location: Pues que te pueda contar nosotros nos salimos del hotel en busca de otras actividades
Dentro de los detallitos que hubo, pues agusto en las instalaciones
3 out of 5
Recommended
for Everyone
by A verified traveler from ACAPULCO

MAL, SOLO NOS DIERON UNA LLAVE DE HABITACION

Posted May 11, 2015
Pros: PRECIO Y UBICACION
Cons: INSTALACIONES Y ALIMENTOS
Location: MUY BIEN UBICADO
PESIMA COMIDA, BUFETTE MALO Y ESCASO, TV VIEJA Y SE VE MAL
4 out of 5
Recommended
for Everyone
by A verified traveler from guanajuato

Posted May 4, 2015
en general bien, no tengo ninguna queja al respecto, el personal amable, la limpieza del hotel bien
5 out of 5
Recommended
for Everyone
by A verified traveler from Louisville

Centrally located on the beach.

Posted May 1, 2015
Pros: Most everything. Many activities all the time. Very good waiters, excellent in most cases. Food is good but mostly American.
Cons: Check in personel need more at peak times. I had to wait about an hour to check in at peak time but 2 buses unloaded at the same time. Check out early
Location: About the best in Ixtapa and can walk to many private Mexican food and businesses
Everything was fine for a vacation. Easy walking to other places to eat or buy things not offered by hotel. Hotel staff excellent. Rooms very clean and maid services were done very well. Food was more American than Mexican which I wanted Mexican since I was in Mexico. Was holiday week in Mexico so were many, many children in the pool but were very polite and well behaved. Would stay there again if I were to go back but a different time. Prices are very, very reasonable in Ixtapa as the dollars is very strong. Be aware of airport taxi scams inside the airport and their good deals to take you to hotel and pick you up. They do not show up when you pay for round trip. I would highly reccomend Krystal Hotel. This was my 3rd time to Ixtapa.
4 out of 5
Recommended
for Everyone
by A verified traveler

muy agradable el ambiente y cerca de la playa

Posted Apr 28, 2015
Pros: las instalaciones, las habitaciones y la alberca
Cons: el bar
mucha comodidad y buen servicio, personal muy amable