Ratings based on 300 Verified Reviews

They paid and stayed. We double-checked.
3.5 out of 5
79% of guests recommend
3.7 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.2 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
by A verified traveler

Hotel agradable cerca de la playa

Posted May 19, 2015
Pros: que esta al pie de la playa
Cons: las camas que están en mal estado ya que me toco una con las patas chuecas y tenia que estar aderezándolas.
Location: Pues que te pueda contar nosotros nos salimos del hotel en busca de otras actividades
Dentro de los detallitos que hubo, pues agusto en las instalaciones
3 out of 5
Recommended
for Everyone
by A verified travelerfrom ACAPULCO

MAL, SOLO NOS DIERON UNA LLAVE DE HABITACION

Posted May 11, 2015
Pros: PRECIO Y UBICACION
Cons: INSTALACIONES Y ALIMENTOS
Location: MUY BIEN UBICADO
PESIMA COMIDA, BUFETTE MALO Y ESCASO, TV VIEJA Y SE VE MAL
4 out of 5
Recommended
for Everyone
by A verified travelerfrom guanajuato

Posted May 4, 2015
en general bien, no tengo ninguna queja al respecto, el personal amable, la limpieza del hotel bien
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Louisville

Centrally located on the beach.

Posted May 1, 2015
Pros: Most everything. Many activities all the time. Very good waiters, excellent in most cases. Food is good but mostly American.
Cons: Check in personel need more at peak times. I had to wait about an hour to check in at peak time but 2 buses unloaded at the same time. Check out early
Location: About the best in Ixtapa and can walk to many private Mexican food and businesses
Everything was fine for a vacation. Easy walking to other places to eat or buy things not offered by hotel. Hotel staff excellent. Rooms very clean and maid services were done very well. Food was more American than Mexican which I wanted Mexican since I was in Mexico. Was holiday week in Mexico so were many, many children in the pool but were very polite and well behaved. Would stay there again if I were to go back but a different time. Prices are very, very reasonable in Ixtapa as the dollars is very strong. Be aware of airport taxi scams inside the airport and their good deals to take you to hotel and pick you up. They do not show up when you pay for round trip. I would highly reccomend Krystal Hotel. This was my 3rd time to Ixtapa.
4 out of 5
Recommended
for Everyone
by A verified traveler

muy agradable el ambiente y cerca de la playa

Posted Apr 28, 2015
Pros: las instalaciones, las habitaciones y la alberca
Cons: el bar
mucha comodidad y buen servicio, personal muy amable
1 out of 5
by A verified travelerfrom México, D.F.

Habitación sin las amenidades que prometen.

Posted Apr 24, 2015
Pros: NADA
Cons: TODO atención y servicio
Location: Ixtapa es un lugar maravilloso con grandes y maravillosos lugares para visitar por mar y en la ciudad también
personal muy majadero insolente no te permiten a un belt boy para que suba tus maletas y tampoco que alguien que no está registrado las lleve, habitación con vista al área de desperdicio basura y arreglos huele horrible, fallas en la luz muy pocos canales de cable, tienes que pedir las toallas porque no hay, las llaves del lavabo no sirven siempre se riega el agua, específicamente la habitación 207
3 out of 5
Recommended
for Everyone
by A verified traveler

Área de alberca muy padre y playa

Posted Apr 7, 2015
Estuvimos solo un día pero muy agusto en la alberca!
4 out of 5
Recommended
for Everyone
by A verified traveler

BEAUTIFUL VIEW

Posted Apr 1, 2015
Pros: The view from our room was BEAUTIFUL! The staff was very nice, rooms were clean.
Cons: The food and their wi-fi.
Location: Alot of the restaurants in Ixtapa have closed because most of the hotels went all inclusive. Franks is excellent and so is Emillio's in Ixtapa.
It was hard to get Wi-Fi. The food was okay not great. I would not recommend going Easter week, it was very busy with Mexican Families.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom MN

Clean, friendly service

Posted Mar 31, 2015
Pros: The pool and beach area are amazing and that's what you want when you go to Mexico.
Cons: Elevators and internet are a bit sketchy. Had to go down to the lobby to use the internet.
Location: Restaurants close to hotel and the marina is close by.
We stayed at the Krystal Ixtapa from March 19-26. We had a room that overlooked the kid's movie area. A few nights the movies were very loud but didn't bother us too much. Our room was clean and everything worked just fine although it was a bit dated. The staff our all friendly and helpful. We did not do the all inclusive and were glad we didn't. We got to experience so many wonderful restaurants off property within walking distance. The beach and pool area are lovely. I would recommend this hotel and we would return again.
3 out of 5
Recommended
for Everyone
by A verified traveler

Family vacation

Posted Mar 26, 2015
It was just ok, it needs an upgrade elevator and rooms. The Restaurant maybe needs better menu specially for children. There's a great view the pools are nice.