Ratings based on 174 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.6 Hotel condition
They paid and stayed.
for Everyoneby richard from Vancouver, Washington
Very nice hotel, upper floors have beautiful viewsPosted Oct 12, 2013
This is the Second time my wife and I stayed at the Krystal Ixtapa, we like it because it fronts on the beach and close to town, ( the shopping area and restaurants are across the street). Fine dining restaurants are farther away. we lucked out when we found Taxi driver Ulises Solano of Ketavi. He speaks very good english and knows the area well. The hotel staff is friendly and make you feel welcome and happy. On this trip we arrived soon after the hurricanes went thru the area and two of the elevators were not working, this caused delays getting from floor I would assume they will be repair by the time of our next trip. PS the have the best exchange rate in town
Recommendedby A verified traveler
Posted Sep 2, 2013 on Hotels.com
for Everyoneby david from san jose ca
Great beachPosted Aug 28, 2013
Pros: Great staff
Cons: The Buffett not a great selection for the price you pay
Location: Fishing,shopping,wave runner,surfing,swimming
It was wild great beaches great food friendly staff, I will. Go back again
for Everyoneby Todd from Livingston, TX
Great Place!!Posted Jul 23, 2013
Pros: food, service, pool, beach...
Cons: There used to be a swim up pool bar. It is now closed. Reopen it please
Location: located centrally in Ixtapa, there are plenty of things to do or eat within walking distance, or Zihua is a short taxi ride
Have been here many times and enjoyed every visit. The hotel is nice & clean and the staff are very friendly. Beautiful beach, great food and big pool. Bogart's restaurant is really nice. Will return.
for Everyoneby kay
Great views. Staff take care of everything!Posted Jul 5, 2013
Pros: The staff and the view and sound of pacific
Cons: Time to paint and fix up a bit
Location: Don't need taxis. Can walk to market and restaurants
We stay at this hotel frequently for the location. Close to restaurants and shopping. The views are spectacular and now that they have a spa for massages can't beat it. Not far from the airport or zijuan
for Everyoneby A verified traveler
Old Hotel wouldnt recomendPosted Jun 11, 2013
Pros: Location is very good
My stay wasnt terrible but I wouldnt recomend it. The pool was extreamly hot, the hotel es too old and needs more maintenence. Staff is nice the food is average nothing to remember.
for Everyoneby A verified traveler
nonePosted Apr 8, 2013
Cons: free internet
It is an OK hotel, too many children, but it was spring break,,,very friendly staff,,,
for Everyoneby Peggy from Stillwater, MN
Adequate for the pricePosted Apr 6, 2013
Pros: The beach and bartender William in the sports bar
Cons: The food
Adequate hotel for the price. Location is awesome. Great pool for children. Would not recommend all inclusive because of the food.
for Familiesby A verified traveler
Good family resortPosted Mar 27, 2013
Staff was great . Remembered us from three years ago. All inclusive food was not great. Options were very limited. Other than that was wonderful
for Everyoneby bill from Minnesota, USA
great location - would stay there againPosted Feb 4, 2013
Pros: location, friendly staff, clean rooms & grounds.
Cons: air conditioning & 'iffy' wifi connections.
Location: excellent - located in the center of the ixtapa beach
had a great time - very nice place to stay in ixtapa. great location. very clean and pleasant grounds. the air conditioning wasn't so great - had to keep the drapes totally closed during the day to keep out the heat - and it would not allow the temperature to go below 25/26 degrees centigrade at any time of day/night - either a faulty ac or it was 'governed'. also, the wifi was 'spotty' - some times unable to get any connection & occasional lose of connection while online. the staff - particularly the front desk people were very friendly and helpful. other than the a/c and wifi issues, all was very nice. i would return.