Outdoor pool, pool umbrellas, sun loungers
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Reviews of Pacífica Resort Ixtapa All-Inclusive

4 out of 5
Pacífica Resort Ixtapa All-Inclusive
Paseo de la Colina s/n, Colonia Vista Hermosa, Ixtapa, GRO

Reviews

8.8

Excellent

Rating 10 - Excellent. 54 out of 88 reviews" "
Rating 8 - Good. 20 out of 88 reviews" "
Rating 6 - Okay. 4 out of 88 reviews" "
Rating 4 - Poor. 7 out of 88 reviews" "
Rating 2 - Terrible. 3 out of 88 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve made repeated reservations, to Pacifica and always enjoy the staff and amenities the spa service is outstanding in Ixtapa hotels
Stayed 5 nights in Jan 2024

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

6/10 Okay

james, Winnipeg

Liked: Cleanliness, staff & service, property conditions & facilities
Two out of four days without internet in the room then you charged me an extra 400mx. Room key did not work properly. Changed the cards out a couple times. Steak quality poor at el faro. I paid $388cdn a night for this resort and expected a lot more. Excellent service and view.
Stayed 4 nights in Mar 2023
Response from Pacifica Resorts on Mar 21, 2023
Thank you for your coments. Were going to take notes about your remarks. We expect that you give us the oportunity to show you our services improve.

10/10 Excellent

domitila

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo esta e celente
Stayed 2 nights in May 2022
Response from Pacifica Resorts on May 17, 2022
Buen día Agradecemos sus comentarios. Esperamos que su próxima visita sea muy pronto.

8/10 Good

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Way too many stairs!! Bad knees or bad legs? Do not go here! Anywhere you want to go on the property requires climbing or descending stairs. There are NO elevators! Entryways are all outside. The employees were all nice 👍, I enjoyed the fresh food, weather was perfect, bathrooms were always clean. Just too many stairs for old knees.
Stayed 7 nights in Mar 2022
Response from Pacifica Resorts on Apr 12, 2022
Thanks for sharing your comments. We will take your comment into account to improve the experience of our guests.

4/10 Poor

Karen

Stayed 2 nights in Jan 2021

10/10 Excellent

FERNANDO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just excellent
People were really nice and helpful in any thing you need it and very good service
Stayed 3 nights in Sep 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2020

8/10 Good

greg

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Watch your step
Property overall nice but lacks safety feature such as anti slip strips for stairs. More hand rails needed. Service was very good and the restaurants were wonderful.
Stayed 4 nights in Sep 2020
Response from Leidy Chavelas on Sep 10, 2020
Thank you so much for your comments. We really apresiate your opinion. We going to check the safety area.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is fantastic, friendly and efficient! They make you feel welcome and will assist you with any needs, even before you know you need something! The location is beautiful! The rooms are comfortable and relaxing.
Stayed 14 nights in Feb 2020
Response from Pacífica Resort Ixtapa on Feb 27, 2020
Thanks for staying with us! Your opinion is very important to us.

10/10 Excellent

Graham, Vernon BC

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice staff great location , god food and beverage.
Stayed 9 nights in Feb 2020
Response from Pacífica Resort Ixtapa on Feb 27, 2020
Thanks for staying with us! Your opinion is very important to us

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 14 nights in Feb 2020
Response from Pacífica Resort Ixtapa on Feb 27, 2020
Thanks for staying with us! Your opinion is very important to us

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Feb 2020
Response from Pacífica Resort Ixtapa on Feb 27, 2020
Thanks for staying with us! Your opinion is very important to us

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Great location and very beautiful but there were no sidewalks from our room to the beach and the road was steep. Room was ok but bedroom was dark and little closet room.
Stayed 1 night in Mar 2019
Response from Pacifica Resort Ixtapa on Mar 5, 2019
Thank you very much for your comments, they are of great help for us, we will continue working to make more pleasant stays.

10/10 Excellent

Cynthia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautiful and the service provided by the staff is wonderful. The staff throughout the property wants to help guests and enjoy being of service. The resturants offer a wide selection and is good. The El Farro overlooks the bay and is beautiful at night. The resort is built in the hills and walking could be a challenge for some. We walked and it was good exercise. The resort offers nice vans available to take guests to their building. Still some stairs to rooms. There are timeshare invites and after several declines they did not pursue. The rep was very courteous. The weather was a consistant mid eighties and sunny. Wonderful vacation and will go back.
Stayed 7 nights in Jan 2019
Response from Pacifica Resort Ixtapa on Feb 12, 2019
Thank you very much for your comments, your opinion is very important to us. It will be a great pleasure for us to see you again.

8/10 Good

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The property was beautiful and well maintained. We had a king suite that was very clean and well maintained throughout our stay. A couple of negatives about the room - We could not get hot water in the shower on any day. The bed is very firm/hard and the pillows were mushy due to chip foam filling. The lock on the patio door kept jamming and took some fiddling to open and close however we did not use the patio that much. We stayed in the spa area which was very quiet and away from music and the usual daytime activities. The pool there was wonderful and again mostly quiet. The service for food and drinks at any of the pools was excellent. We ate at several restaurants and the food and selection was very good. The beach was very nice and even though it was quite a distance from the area where we stayed the shuttle service arrived quickly to our door every time we left the room. We never had to wait. The staff on the property were very friendly and helpful in spite of the language barrier on many occasions. The property is very large and built in and around very steep hills. We enjoyed the walking but if someone had mobility issues or struggled with walking up hill in the heat then they would need to consider another property. Over all we enjoyed our stay and would go back.
Stayed 6 nights in Jan 2019
Response from Pacifica Resort Ixtapa on Feb 12, 2019
Thank you very much for your comments, your opinion is very important to us. It will be a great pleasure for us to see you again.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is unique in that it embraces true Mexican culture from the friendly staff, always willing to cater to your needs, villas are exceptional, clean & comfortable. Food is of average to good quality. Beach front palapas offer a great beach experience. This property would benefit by having the two on-site restaurants open each evening. Currently they are not. There are good restaurants nearby & market facilities are good in nearby Zihutanjeo & Ixtapa. Will certainly visit this place again. It is a timeshare property but guests are not hasselled.
Stayed 21 nights in Jan 2019
Response from Pacifica Resort Ixtapa on Feb 12, 2019
Thank you very much for your comments, they really are important to us. It will be a real pleasure to have them with us again.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good overall experience. Negatives were not very friendly or helpful reception upon check in and WiFi was so slow it was basically useless and some portions of facilities were not working. Apart from reception, very friendly and attentive staff.
Stayed 4 nights in Jan 2019
Response from Pacifica Resort Ixtapa on Feb 12, 2019
Thank you very much for your comments, they really are important to us, that helps us improve every day. It will be a real pleasure to have them with us again.

10/10 Excellent

Betty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Active, fun resort
Have stayed here many times trading timeshare, wish internet booking made some of the nicer rooms available. That being said, the room was clean and comfortable with that outstanding view! Note: the only rooms with the sea view are the "Junior Club" rooms. Others have golf course views. This a busy, almost frenetic, resort with lots to do. Great for kids. And you can find quiet spots. All inclusive, and the food is really pretty good with a lot of variety. Overall, a fun place to go.
Stayed 7 nights in Jan 2019
Response from Pacifica Resort Ixtapa on Feb 12, 2019
Thank you very much for your comments, they really are important to us, that helps us improve every day. It will be a real pleasure to have them with us again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2018
Response from Kary on Dec 6, 2018
No veo el comentario

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, beautiful beach. Multiple restaurants to choose from. Very friendly staff. Service on the beach was a bit slow.
Stayed 14 nights in Feb 2018
Response from Kary Salinas on Apr 3, 2018
We appreciate your comments, it will be an honor for us to have you here again..

8/10 Good

Tammy, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 week stay inPacificia
The resort is a beautiful place and the weather is amazing, The servers on the beach are amazing, fast and efficient, beach food is 👍. The rooms were very clean and done up on time. Some issues that we had was the cable tv, the Gondola is out of service for major repairs. Which I totally understand, but maybe it should of been done in low season. The La carts are amazing but please speed up the service and not have a 3 hour meal. 1 to 1 1/2 hours would be plenty.
Stayed 14 nights in Feb 2018
Response from Kary Salinas on Apr 3, 2018
We appreciate your comments, it will be an honor for us to have you here again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Winter Getaway
A Beautiful Resort. The staff are all wonderful, concerned with your happiness and comfort. The food is delicious, with a varied assortment at the buffet. The location on the beach is perfect at the end of the bay. Where the waves from the Pacific Ocean are just the right size.
Stayed 14 nights in Feb 2018
Response from Kary Salinas on Apr 3, 2018
We appreciate your comments, it will be an honor for us to have you here again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Vacation!
Our stay at Pacifica was great! The staff is amazing, everyone is friendly and helpful.
Stayed 7 nights in Feb 2018
Response from Kary Salinas on Apr 3, 2018
We appreciate your comments, it will be an honor for us to have you here again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very relaxing stay.
Staff are excellent! Concierge Napoleon is all about your experience. A lacarte restaurants were amazing. Will be back again for the third time.
Stayed 14 nights in Jan 2018
Response from Kary Salinas on Feb 6, 2018
Thanks for your comments!

10/10 Excellent

Yvonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect vacation for January
Pacifica Resort is actually a time share, but it is easy to avoid listening to sales pitch. Many buildings on the beautiful grounds, which are all different levels of comfort. Excellent food at the 4or 5 restaurants on the property. The vans are prompt and will drive you up and down the hill if you do not care to hike between the beach, pools, restaurants, or front gate. Napoleon is great at helping to navigate reservations, tours, and anything you need. This is not recommended for handicapped as everything is up and down a big hill, but people were great and lots of activities besides sitting on the beach under a shade and being served.
Stayed 8 nights in Jan 2018
Response from Kary Salinas on Jan 31, 2018
Thank you so much for your good comments

8/10 Good

Jess, San Francisco, CA

Liked: Cleanliness, staff & service
Quick getaway on the beach!
My best friend and I wanted a quick, warm getaway from colder weather. This resort was great - the staff upgraded us so we could be closer to the beach! We ate at el faro almost every evening and the service was amazing! The only critique I have is to perhaps make the reservation of the umbrellas a little easier and more direct sun spots near the pool or beach - mostly every single one of them was shaded? Will be back and will recommend to others!
Stayed 4 nights in Jan 2018
Response from Kary Salinas on Jan 31, 2018
Thank you for your good comments.

10/10 Excellent

Angela, Washington State

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always Amazing like coming Home!!!
I've been going to Pacifica for years and every year is better than the last. It's like coming home. Amazing service , security staff, and Napoleon makes sure your stay is nothing but the Best!!! He's a one man show scheduling everything from dinner, to last year my son's engagement!! Flawless as always!!!
Stayed 10 nights in Nov 2017
Response from Kary Salinas on Dec 19, 2017
Thank you for your comments!! we are pleased to make your stay unforgettable.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Vacation
The Pacifica Resort Ixtapa is located above the beach at the eastern end of Ixtapa. This provides for expansive views of the beaches and the hotels of Ixtapa. The views are pretty spectacular! The Resort itself is lovely. Clean and comfortable rooms. All the employees of the resort are friendly, helpful and accommodating. The food at all of the restaurants is well prepared and delicious. The Resort is spread out over a large amount of hillside, there are many steps and roads connecting resort buildings, these buildings and the beach are also accessible by air conditioned transport van and gondola. The multiple pools (7) are spread out and at any given point of the day may be your own private pool! I would definitely return to this resort!
Response from Kary S. on Apr 28, 2017
We appreciate your good comments. We hope to have your visit again. Regards!

10/10 Excellent

Barb, Red Deer AB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Property
This is our second time to Ixtapa and second time to stay at the Pacifica Resort. The downside of the property is that it's situated in the hills, so there is a fair amount of walking, however the courtesy transportation is excellent. They are always available to pick you up and take you to and from your room. This property is beautiful and the staff are incredible. Napoleon is everywhere ensuring that everyone's stay is fantastic. I don't think he sleeps!
Response from Kary S. on Apr 28, 2017
We appreciate your good comments. We hope to have your visit again. Regards!

10/10 Excellent

Mike, ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel on the beach with super service
We were surprised by our room because the golf suites photo was a little different from actua but it was clean and quiet. The service from management to maintenance was second to none. Good service is what sets the Pacifica apart. The food at the tupilane and moon bar at the beach was very good. The grills and bbqs were staffed by pros. Our bartenders, waiters and servers all were helpful and kind. My wife and I have reasonable expectations and they were exceeded. We had a couple dinners that did not come up to the standard that was set by every other dinner. If you are concerned about food quality, hygiene and service then the Pacifica is a great choice. Yes 5 stars is deserved based on our experience.

10/10 Excellent

Andre, Vancouver B.C. Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply the best
Napoleon is simply the best concierge we ever had the privilege of meeting in our 19 trips to Mexico. Pacifica Ixtapa Resort is an amazing place and the crew that takes care of you is even better. They all go above and beyond to make you feel like royalty. Thankyou everyone that made this trip the most memorable one yet and can't wait to see you all again. Muchas Gracias!!!

10/10 Excellent

Mark Douglas, BC Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Vacation!!
We stayed near the Spa in a fabulous room with a view of the Pool, golf course, and very nicely manicured grounds. We were all inclusive and enjoyed 4 a la carte restaurants. The restaurant El Faro was amazing with a great menu and a breath taking view of the entire Ixtapa beach. The resort's concierge, Napoleon, was very professional and was available to assist us with all our needs or services. Transportation around the resort was easy with vans running all around the site.

4/10 Poor

Stephen

Liked: Cleanliness
Good: Fairly priced. Excellent service by waiters, cleaning staff. Bad: Although it resembles a senior retirement community, the extremely steep roads and stairs require you to be a mountain climber. Don't expect the elevator to be working. The imperious office staff will probably not speak English and will remind Americans of a DMV. As in Cancun, Los Vegas, and other vacation paradises around the world, beware of bait and switch on site hard-sell realtors. This is a wonderful resort with plenty of activities for young well-to-do Mexican families. I'm happy for them!
Stayed 3 nights in Feb 2024

10/10 Excellent

David

Stayed 1 night in Dec 2023

4/10 Poor

A.

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Srta. Garcia on Aug 18, 2023
Buenas tardes, lamentamos que su estancia no fue placentera y nos sabemos los detalles para poder mejorarlos para futuras visitas.Reciba una disculpa de antemano. Saludos

10/10 Excellent

Claudia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen servicio
Stayed 3 nights in May 2023
Response from Pacifica Ixtapa on Jun 23, 2023
Muchas gracias por sus comentarios. Los esperamos nuevamente para que disfruten de sus vacaciones.

4/10 Poor

CESAR

Stayed 4 nights in May 2023

10/10 Excellent

Karla

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo súper bien los empleados muy corteses la comida increíble
Stayed 3 nights in Jun 2022
Response from Pacifica Resorts on Jul 4, 2022
Buen día Muchas gracias por su comentario, un gusto poder recibirlos en esta su casa. Los esperamos pronto.

10/10 Excellent

Ana Bertha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2022
Response from Pacifica Resorts on Mar 31, 2022
Agradecemos su visita. Fue un placer poder servirles.

2/10 Terrible

María Elena

Stayed 1 night in Mar 2022
Response from Pacifica Resorts on Mar 8, 2022
Buen día Srita. María Elena Lamentamos mucho la mala experiencia que vivió, me puede proporcionar un correo personal para que nuestro Gerente de atención a socios la contacte de favor.

10/10 Excellent

Angel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2021

10/10 Excellent

Rosalba

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente lugar.
Un lugar increíble, muy familiar ... la atención extraordinaria en general.
Stayed 4 nights in May 2021

8/10 Good

Miguel

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2021

8/10 Good

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Bueno en general
En general bueno el Hotel y servicios, a excepción de la cama de habitación, muy mala, colchones viejos y viaje con mis padres y tantas escaleras fue difícil para ellos.
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities
Esta hermoso, muy buena atención, todo excelente. La comida creo que podría estar mejor, pero te divertías mucho, la playa y las sesiones son parte del paquete Me encanto todo
Stayed 2 nights in Feb 2020
Response from Leidy Chavelas / Reservaciones on Mar 6, 2020
Muchas gracias por sus comentarios. Estamos trabajando constantemente en mejorar la calidad de nuestros servicios y sus comentarios nos ayudan para ir por el camino correcto. Estamos a sus ordenes.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2020
Response from Pacífica Resort Ixtapa on Feb 27, 2020
Thanks for staying with us! Your opinion is very important to us

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
M encano el servicio y la atencion q nos brindaron
Stayed 2 nights in Aug 2019
Response from Pacífica resort Ixtapa on Aug 23, 2019
¡Gracias por alojarse con nosotros! Su opinión es muy importante para nosotros.