Ratings based on 158 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.3 Hotel condition
They paid and stayed.
by A verified traveler from Wimberley Texas
close to the beachPosted Jul 7, 2015
Cons: all of them
Location: everything was close
The only good thing is that it is close to the beach, service was horrible, very dirty, water licking in the room, I lost personal things in the room, I never recommended. Sorry but it is the true.
by A verified traveler from Mexico DF
Falta Mantenimiento al hotelPosted Jul 6, 2015
Falta de atención por parte del personal del hotel, la habitación que nos dieron de inicio no era la que yo había reservado, me cambiaron de habitación por una mas grande sin embargo esta olía mucho a humedad y se notaba que no la habían ocupado en algún tiempo ya que estaba polvosa. Tampoco habia Luz a nuestra llegada y la comida puedo decir que esta "pasable".
for Familiesby Manuel from Irapuato, Gto.
conociendo ixtapaPosted Apr 10, 2015 on Hotels
dentro de todo bien solo que no la hubiéramos pasado mejor si me hubieran dado las tres habitaciones que había pedido dentro de la reservación, ya que me entregaron solo dos una un poco mas grande que la normal pero de todos modos eso no suplia lo de dos habitaciones ya que solo era un baño y en la recamara de cama grande no había televisor y un solo baño en determinadas ocasiones no era suficiente.
by A verified traveler from CA
Old hotel on the beachPosted Apr 6, 2015
Pros: Overall price for the hotel was nice, but once I was there I would have paid more to go to a better hotel.
Cons: The hotel need to update their rooms, and fix their elevators. Have better food and entertainment.
Location: There really is not much to do other than relax and go to the beach. There are some island tours and things like that, but not much to do local.
This trip was for our honeymoon, and in the notes for the hotel we let them know that. I thought may be they would do something nice to the room, but nothing was done. The people working there were not very nice! The outside of the hotel looks nice, but once you walk in the hotel area and the rooms you start seeing how rundown it is. My wife almost cried when we walked into the room. I was very disappointed with the hotel, the food, and the people working there. I would pay a little extra to have a better hotel, and better food. Also, DO NOT get the all inclusive package. The food was really bad, and we ended up eating out a lot more than we thought we would. The rooms were clean, but our restroom had a water leaking from the roof, and was not very comfortable. I paid for a parcel view room, which we would have had if they cut down all the trees. Overall the trip was disappointing. I wish we could have gone to Puerto Vallarta instead.
by A verified traveler from Metepec
Hotel frente a la playaPosted Apr 6, 2015
Pros: El estacionamiento
Cons: La comida es buena, pero siempre es la misma, deberían tener variedad, manejan el restaurante de especialidades pero es el mismo que el todos los días
Location: Hay mucho a su alrededor, tiendas y restaurantes.
Hotel muy populoso, con el concepto de todo incluido, pero les falta experiencia sobre este concepto. Los animadores hacen su mejor esfuerzo pero tienden a ser vulgares y con juegos poco divertidos y nada atractivos. En general bien la estancia sin nada que destacar.
for Everyoneby A verified traveler from calgary
Hidden gemPosted Mar 29, 2015
Staff was great, not every staff masters english, all very eager to help, had an issue with our room (bee nest) it was resolved to our satisfaction. Very clean, even garbage containers cleaned thoroughly! Be patient, it does take time for your room to be stocked with drinks and towels. Food was absolutely excellent, mostly Mexican cuisine (don't be shy to try the food it is amazing, if you don't like to expend your culinary horizon, or want a very large selection, choose a different hotel, and I am sorry for your loss) Decor, towels, shower head, tv set, and other details are ok, visible efforts of continuous upkeep and improvement.
by A verified traveler
Crappy hotelPosted Mar 28, 2015
Food wasn't too great. Pool was too small. Not the best experience. Would not recommend for anyone to go here.
for Familiesby Catherine from Vancouver
Wonderful place for a relaxing beach-side holidayPosted Mar 21, 2015 on Hotels
Had a great garden-side bungalow that was perfect: close to pool, dining, beach and kids club. Spacious, clean, safe. Patio was covered and relaxing esp for vreaks from high heat. Kids club is limited in terms of range of activities and number of other kids but daughter loved going. Food was fine, staff helpful and accommodating. Good value for price point and we had a great time.
by A verified traveler from Regina, SK, Canada
Not what it used to be . . .Posted Mar 18, 2015
Pros: The pool is fantastic and kept very clean. Olivia took great care of us every day and was always happy to see us.
Cons: Something needs to be done about "weekend passes". The number of guests far exceeds the capacity of the pool and long-staying guests suffer.
Location: Central location near shops and restaurants.
This was our third time at the Tesoro and we left disappointed. We arrived on a Saturday and were given a room (315) that was far from suitable. It looked like an old bachelor style apartment, with broken cupboards, a warped counter, a rusted old fridge and a bed that looked like it had been "made to fit". We expressed our concerns but because of 100% occupancy couldn't move until the following day. The move the next day wasn't without issues too, as there was no key for the safety deposit box. Again, after expressing my disappointment, which was now moving to frustration, we were moved again within an hour - the room we finally got was suitable and similar to what we'd had in previous years. In terms of service, there appears to be a serious downgrade. Outside of Olivia (who worked at the pool providing bar service and was fantastic), there seemed to be general apathy in terms of service. You often had to flag someone down at breakfast to get coffee and there appeared to be a lack of pride among many servers. I don't know what has changed in terms of management, but it seems to be something that needs to be addressed. The pool at the Tesoro continues to be one of the finest in Ixtapa. I commend them for ensuring that the facility is non-smoking and open drinks are not permitted in the pool. Major concern with number of "passes" given out on weekends; so many that at times the pool is beyond capacity. Those staying for longer durations suffer or are ignored.
by A verified traveler from Oregon
Posted Mar 17, 2015
Pros: Close to beach.
Cons: see above
Frankly, I thought the food was terrible. The only decent meal I had was at the restaurant featuring Italian night. Everyday the food was the same. I won't be returning. The room was definitely worn out, bathroom tissue dispenser falling out of wall, rust, stained bath tub, poor shower. TV - horrible picture, unable to view.