Ratings based on 129 Verified Reviews

They paid and stayed. We double-checked.
3.6 out of 5
83% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.5 Hotel condition
They paid and stayed.
We double-checked.
3 out of 5
for Everyone
by A verified travelerfrom Kelowna, BC Canada

Nov 22 to Dec 6 2014 stay

Posted Dec 8, 2014
Pros: Rooms were pretty good for the price. Most of the staff is friendly.
Cons: The food variety, more bathrooms available in different areas. And their WiFi really doesn't work and was expensive.
Location: Ixtapa Island was nice and okay for snorkeling. The town of Ixtapa is very close to walk to. Best burger is at Ruben's Hamburgers in town.
Hotel was okay. We ended up switching rooms because the 1st one had too much outside noise. Rooms were okay but had too remove the mattress covers because they had rubber backing (waterproof) which makes you sweat in bed. WiFi is very expensive and most of the time didn't work. Pop was pretty much flat so the drinks didn't taste up to par. They had one security guard by the pool that thought he was the ruler and were banning families and people from the pool for the stupidest things. Rest of the security guys were good. They need more of a variety of food. Breakfast was leftovers from the supper the night before. They need more bars and should have a beach bathroom because the one by the pool gets disgustingly dirty and the only other one is in the lobby. Their 24 hour snack bar is a joke. But we got this hotel for a good price but would not go back if it was a penny more.
5 out of 5
for Everyone
by A verified travelerfrom Calgary

tesoro, located on beach recommend to everyone

Posted Dec 7, 2014
Pros: Staff are amazing we love them all.
Cons: I would recommend some fruit as an option at the pool restaurant
The Tesoro, is located on the beach in the middle of the bay perfect for your morning walk. Close to restaurants, shops, banks, flee market, buses or cabs. Hotel staff are like family (most are bilingual) all go out of their way to help with your every need. We have never been treated better at any hotel we have ever stayed at and this is why we keep going back; we will be back again next year we love it here. Pool is amazing lots of chairs,umbrellas with entertainment for those that want it. Pool service is great. Lots of mexican familys on the weekends and during the week you have the pool & hotel to yourself. Food is excellant if you like mexican food. Some of the rooms look a little tired but spottless, they are doing some remodeling. Would advise a fishing trip, best fishing ever and affordable at Zihutanejo Marina. (Ocean is calm)
2 out of 5
by A verified travelerfrom western canada

Would be a 1.5 star off the beach

Posted Nov 10, 2014
Pros: Hotel on the beach
Cons: Better English understanding with staff. Better selection of alcohol. Tone the poolside music a bit. Another a la carte restaurant.
Location: Good location. Walking distance to what ever you might need. Good bus and taxi access.
This is not just Mexican destination so a little for fluent in the English language would have been. Don't need to order red wine and get white is one of many examples. A la carte music should be indicative of the theme for the dinner not just the canned hotel music. Interior of rooms of need of some decent higher quality paint not just the basic latex cheap primer like stuff as this hotel is right in line of the prevailing winds off the ocean. Got air conditioning but came with the expense of a fair bit of noise from the unit. Paid for wifi but had to be by the outside window or out on the deck to get signal that wouldn't drop wifi out. Hotel is on the beach though:):)
4 out of 5
for Everyone
by A verified traveler

Hotel de muy alta calidad

Posted Sep 23, 2014
Pros: albercar restaurantes y cuartos
Mi estancia fue muy buena con el pequeño de talle de que había bandera negra y no pudimos disfrutar de la playa pero eso no es culpa del Hotel. en otra ocacion sera nuestra primera opcion.
3 out of 5
for Couples
by Victorfrom Guadalajara

Habitación debajo del standard

Posted Sep 10, 2014 on Hotels.com
Las instalaciones en general son muy buenas, aunque al menos la habitacion que se me asigno estaba bastante dañada en lavamanos, burós, paredes y bañera. Excelente alberca y arena de playa. Buffette standard. Bebidas buenas.
3 out of 5
for Everyone
by A verified travelerfrom león gto

Cómodo servicio hasta la playa de meseros

Posted Aug 26, 2014
Me gusto mucho pero la comida derrepente estaba fea y no me gusto que no me dejaran subir alimentos me hicieron dejar la comida que ya me había servido de lo de mas excelente buen trato cómodo limpio buen precio gracias que bonito esta solo que lo estaban dando mantenimiento.
4 out of 5
for Everyone
by A verified travelerfrom Querétaro

Hotel familiar

Posted Aug 25, 2014
Pros: Alberca, instalaciones, la playa es perfecta y habitaciones cómodas.
Cons: La atención del personal y la comida de la barra des naces en la alberca. Cuando encendías laTV del cuarto tenía un ruido terrible como un soplido.
Location: Excelente ubicación, ofrece varias opciones de entretenimiento.
Buen hotel, comida del buffet tipo casera, con variedad y rica. Perfecto Para ir en familia.
5 out of 5

servicio de primer

Posted Aug 21, 2014 on Hotels.com
1 out of 5
for Business Travelers
by A verified traveler

Not worth the money

Posted Aug 18, 2014 on Hotels.com
This hotel is overpriced and overrated
5 out of 5
for Everyone
by A verified travelerfrom Queretaro


Posted Aug 11, 2014
Pros: En realidad todo me gusto, pero sobre todo la vista que tiene del mar.....es nostálgico y a la vez imponente...maravilloso.
Cons: Seria excelente que a los niños les realizaran actividades por la noche, como campamento y fogatas, pues a ellos les encanta, e incluso shows infant
Location: La ubicación del Tesoro Ixtapa es excelente, pues esta en el corazón de la zona hotelera y hay comercios: restaurantes, discoteques, el delfinarium...
Verdaderamente nuestra estancia en el Tesoro Ixtapa fue excelente, las instalaciones muy buenas con amplias habitaciones, los restaurantes y el bar con un ambiente excelente y la comida exquisita, felicitaciones al Chef, además todo el personal que labora en el hotel esta muy bien organizado y sobre todo que son muy amables, ta hacen sentir muy pero muy bien, se desviven por atenderte, nosotros felices y sin ganas de regresar...espero ir muy pronto para seguir gozando de la calidez y comodida del Tesoro Ixtapa.....saludos.