Ratings based on 190 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
98% of guests recommend
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.6 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Ver y nice place and beach

Posted May 21, 2015
Awesome place and food and the beach very close pools very nice and clean
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 18, 2015
Great location, food, overall service and a cozy atmosphere. Beach service is impeccable. Rooms could have some improvements (a/c engines outside are too noisy, new linens needed, bug spray).
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Las Vegas

The right choice

Posted Apr 25, 2015
The Viceroy hotel is definitely one of the more expensive hotels in Zihuatanejo and worth it. from the moment you arrive the staff makes your visit special with personal touches. The grounds and our room were immaculate. I took my wife here for her 50th birthday and they made it very special every day. I would list all of the perks of staying at the Viceroy however their website does it better. The fresh coffe and rolls delivered to your door everyday at the time you specify was just one of the many things that set this hotel apart!! Oh by the way one more thing the location of the Viceroy is the best in Zihuatanejo!
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 23, 2015
A solid four and a half star hotel. Great location, beach amenities, room cleanliness and comfort. The food wasn’t the best out of the premier hotels in the area but was decent. If you are expecting a five star you might be disappointed a little bit, if you are expecting a four star you will enjoy and will be surprised.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom mexico city

The beach is the best

Posted Mar 20, 2015
The hotel is a nice hotel, my room was small but nice. The food is good and the beach is great.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom portland or

Going back soon!

Posted Feb 24, 2015
Our stay was exactly what we needed, relaxation. The staff was friendly and knew our names. If we needed anything we just had to ask. Whether you were relaxing by the beach or pool side the staff was excellent and right on top of any request. Our room was clean and The morning coffee delivered to our room was wonderful. There were cute little restaurants nearby on the beach, which is a nice option instead of having to dine only at your resort. The plunge pool was perfect in a late evening.
5 out of 5
Recommended
for Everyone
by A verified travelerfrom Seattle

Best resort on beautiful Playa la Ropa

Posted Jan 31, 2015
My husband and I loved our early May stay at this hotel. The location was ideal at the center of the gorgeous, horseshoe shaped beach. The staff were sincerely hospitable and provided lovely service throughout our stay. We could have dined in town, but chose to take all meals at the hotel (2 restaurants). Fresh, local and healthy preparation. The "basil cocktail" at the bar was excellent. We would visit again!
5 out of 5
Recommended
for Couples
by Richardfrom Los Angeles

a run-away

Posted Dec 18, 2014 on Hotels.com
For 2 days, the service, the ambiance,the location was marvelous. Our room wasn,t as nice as others, but still spacious. The food is delicious, but the morning coffee could have been better. The beach is one of the best.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom S

Nice Hotel. Beautiful rooms. Not kid friendly.

Posted Dec 14, 2014
More a couples resort and not a family resort. My son was the only child at the resort for 9 days. Beautiful location and rooms. I was disappointed as they said they had a Kids Club,but they didn't. Regardless, it is a beautiful hotel if you want a very quit and relaxing vacation.
4 out of 5
Recommended
for Everyone
by A verified travelerfrom Sacramento, Ca

Almost perfect!

Posted Dec 11, 2014
The Viceroy is a beautiful, luxury property with all of the right touches. The grounds and the rooms were clean and sparkling, the beach location impeccable and bar and restaurant staff very attentive. We loved it and would go back. As one of the only downsides, the front desk staff was less than skilled at helping with local attractions and arrangements. Since they told us the entire hotel was booked during our stay with American and Canadian guests seems like they needed front staff who could be more helpful in English. The restaurant is over-priced for the quality of the food but there are lots of good and great restaurants nearby. Overall, though, a once in a lifetime experience. We definitely would go back!