Dear Mr. Okan, Thank you for sharing your kind comments regarding your stay with us at Pırıl Hotel Beauty & SPA! We have received your feedback with pleasure and we are glad to read about that you had a great stay while you were here. We will be sharing your comments with our team in order to increase motivation and provide better service for upcoming guests. We are looking forward to welcome you back soon. Sincerely,Alparslan AkkayaGeneral Manager

Dear Lisa, Thank you for taking your time to share your feedback with us and for choosing Pırıl Hotel Thermal & Beauty Spa for your stay in Cesme. We are very happy to hear that you were satisfied with your stay. It is great to hear your positive thoughts about the hotel services and facilities. Our team works hard to provide the best service quality to our guests. All the high scores and nice comments we receive reach all of our employees and support each of us to be more successful. We look forward to welcoming you again on your next trip to Çeşme. Kind Regards,

Dear Suminda, Thank you for taking your time to share your feedback with us and for choosing Pırıl Hotel Thermal & Beauty Spa for your stay in Cesme. We are very happy to hear that you were satisfied with your stay. It is great to hear your positive thoughts about the hotel services and facilities. Our team works hard to provide the best service quality to our guests. All the high scores and nice comments we receive reach all of our employees and support each of us to be more successful. We look forward to welcoming you again on your next trip to Çeşme. Kind Regards,

Dear Mr Volkan, Thank you for taking your time to share your feedback with us and for choosing Pırıl Hotel Thermal & Beauty Spa for your stay in Cesme. We are very happy to hear that you were satisfied with your stay. It is great to hear your positive thoughts about the hotel services and facilities. Our team works hard to provide the best service quality to our guests. All the high scores and nice comments we receive reach all of our employees and support each of us to be more successful. We look forward to welcoming you again on your next trip to Çeşme. Kind Regards,

Dear Mr. Said, Thank you for taking your time to share your feedback with us and for choosing Pırıl Hotel Thermal & Beauty Spa for your stay in Cesme. We are very happy to hear that you were satisfied with your stay. It is great to hear your positive thoughts about the hotel services and facilities. Our team works hard to provide the best service quality to our guests. All the high scores and nice comments we receive reach all of our employees and support each of us to be more successful. We look forward to welcoming you again on your next trip to Çeşme.Hereby, you will experience our beautiful beach. Kind Regards,

Sayın Misafirimiz, Öncelikle Pırıl Hotel ailesi olarak bizleri tercih ettiğiniz ve değerli vaktinizi ayırıp hizmetlerimiz hakkında paylaşımınız için teşekkür ederiz. Ancak konaklamanızın beklentilerinizi karşılamadığını üzülerek öğrenmiş bulunmaktayız. Belirtmek isteriz ki; misafirlerimizden almış olduğumuz geri bildirimler, siz değerli misafirlerimizin memnuniyeti için ayrıntılı olarak değerlendirilmekte ve en iyisi olmak adına bizlere kılavuzluk yapmaktadır. Hizmetlerimizin kalitesini sürekli olarak arttırmak için yürüttüğümüz çalışmalarımız açısından yorumlarınızın son derece önemli olduğunu belirtiriz. Bir sonraki Çeşme tatilinizde sizi tekrardan misafir etmekten mutluluk duyacağız. Saygılarımızla

Sayın Misafirimiz , Öncelikle Pırıl Hotel ailesi olarak bizleri tercih ettiğiniz ve değerli vaktinizi ayırıp hizmetlerimiz hakkında paylaşımınız için teşekkür ederiz. Konaklamanızın keyifli geçmiş olduğunu öğrenmek ve beklentilerinizi karşılamış olmak bizi son derece mutlu etti. Misafir memnuniyetini en üst seviyeye taşımayı hedeflediğimiz hizmetlerimiz ile ilgili, siz misafirlerimizin görüşlerini öğrenmek, bizleri, daha iyisini yapabilmek adına motive etmiştir. Geri bildiriminiz ekip arkadaşlarımızla paylaşılacaktır. Bir sonraki Çeşme seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz. Çeşme'den en güzel dileklerimizle.

Sayın Misafirimiz , Öncelikle Pırıl Hotel ailesi olarak bizleri tercih ettiğiniz ve değerli vaktinizi ayırıp hizmetlerimiz hakkında paylaşımınız için teşekkür ederiz. Konaklamanızın keyifli geçmiş olduğunu öğrenmek ve beklentilerinizi karşılamış olmak bizi son derece mutlu etti. Misafir memnuniyetini en üst seviyeye taşımayı hedeflediğimiz hizmetlerimiz ile ilgili, siz misafirlerimizin görüşlerini öğrenmek, bizleri, daha iyisini yapabilmek adına motive etmiştir. Geri bildiriminiz ekip arkadaşlarımızla paylaşılacaktır. Bir sonraki Çeşme seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz. Çeşme'den en güzel dileklerimizle.

Dear Valued Guest, Thank you for taking your time to share your feedback with us and for choosing Pırıl Hotel Thermal & Beauty Spa for your stay in Cesme. We are very happy to hear that you were satisfied with your stay. It is great to hear your positive thoughts about the hotel services and facilities. Our team works hard to provide the best service quality to our guests. All the high scores and nice comments we receive reach all of our employees and support each of us to be more successful. We look forward to welcoming you again on your next trip to Çeşme. Kind Regards,

Sayın Fahri onur , Öncelikle Pırıl Hotel ailesi olarak bizleri tercih ettiğiniz ve değerli vaktinizi ayırıp hizmetlerimiz hakkında paylaşımınız için teşekkür ederiz. Konaklamanızın keyifli geçmiş olduğunu öğrenmek ve beklentilerinizi karşılamış olmak bizi son derece mutlu etti. Misafir memnuniyetini en üst seviyeye taşımayı hedeflediğimiz hizmetlerimiz ile ilgili, siz misafirlerimizin görüşlerini öğrenmek, bizleri, daha iyisini yapabilmek adına motive etmiştir. Geri bildiriminiz ekip arkadaşlarımızla paylaşılacaktır. Bir sonraki Çeşme seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz. Çeşme'den en güzel dileklerimizle.

Dear Jeyran, Thank you for taking your time to share your feedback with us and for choosing Pırıl Hotel Thermal & Beauty Spa for your stay in Cesme. We are very happy to hear that you were satisfied with your stay. It is great to hear your positive thoughts about the hotel services and facilities. Our team works hard to provide the best service quality to our guests. All the high scores and nice comments we receive reach all of our employees and support each of us to be more successful. We look forward to welcoming you again on your next trip to Çeşme. Kind Regards,

Dear Valued Guest, Thank you for taking your time to share your feedback with us and for choosing Pırıl Hotel Thermal & Beauty Spa for your stay in Cesme. We are very happy to hear that you were satisfied with your stay. It is great to hear your positive thoughts about the hotel services and facilities. Our team works hard to provide the best service quality to our guests. All the high scores and nice comments we receive reach all of our employees and support each of us to be more successful. We look forward to welcoming you again on your next trip to Çeşme. Kind Regards,

Dear Valued Guest, Thank you for taking your time to share your feedback with us and for choosing Pırıl Hotel Thermal & Beauty Spa for your stay in Cesme. We are very happy to hear that you were satisfied with your stay. It is great to hear your positive thoughts about the hotel services and facilities. Our team works hard to provide the best service quality to our guests. All the high scores and nice comments we receive reach all of our employees and support each of us to be more successful. We look forward to welcoming you again on your next trip to Çeşme. Kind Regards,

Dear Valued Guest, Thank you for taking your time to share your feedback with us and for choosing Pırıl Hotel Thermal & Beauty Spa for your stay in Cesme. We are very happy to hear that you were satisfied with your stay. It is great to hear your positive thoughts about the hotel services and facilities. Our team works hard to provide the best service quality to our guests. All the high scores and nice comments we receive reach all of our employees and support each of us to be more successful. We look forward to welcoming you again on your next trip to Çeşme. Kind Regards,

Dear Guest, Thank you very much for taking the time to share your experiences with us and please accept our apologies for the inconveniences occurred during your stay. We highly value guest comments as they help us maintain our high service standards. We are disappointed to learn that your stay did not meet your expectations. Regarding your review ,we would like to mention that ,we have 4 kind of rooms in the hotel;standart rooms are 18-20m2,junior rooms 32-36m2,dublex rooms 42m2 and family rooms are 60 m2. All of our rooms had been renovated last year. You mentioned a bad smell in your comment; we think you are talking about the thermal smell. It is a healing water with high sulfur and iron content. We are very sorry for your comment about our breakfast, because all our guests thank us by expressing that the breakfast was very successful and there was enough variety. We wish we could have had the opportunity to address your concerns during your visit. We do hope you might consider giving us a second chance in order to convince you that we are able to perform better. Kind regards

Sayın Murat bey, Öncelikle Pırıl Hotel ailesi olarak bizleri tercih ettiğiniz ve değerli vaktinizi ayırıp hizmetlerimiz hakkında paylaşımınız için teşekkür ederiz. Ancak konaklamanızın beklentilerinizi karşılamadığını üzülerek öğrenmiş bulunmaktayız. Belirtmek isteriz ki; misafirlerimizden almış olduğumuz geri bildirimler, siz değerli misafirlerimizin memnuniyeti için ayrıntılı olarak değerlendirilmekte ve en iyisi olmak adına bizlere kılavuzluk yapmaktadır Kalışınız esnasında gece gündüz, her zaman bize ulaşabileceğiniz ve hızla çözüm üretebilecek personelimiz mevcuttur. Bu zaman içerisinde bizlere memnuniyetsizliğiniz hakkında geri bildirim yapmış olmanızı ve memnuniyetinizi sağlamak için gerekli aksiyonları alıp kalışınız esnasında telafi edebilmeyi dilerdik. Bir sonraki Çeşme tatilinizde sizi tekrardan misafir etmekten mutluluk duyacağız. Saygılarımızla

Dear Mrs. Saghian, Thank you for taking your time for writing an email. You made a 2 nights single standard room reservation through hotels.com and did the payment before arrival. On arrival, Mr. Saghian was unsatisfied about the size of our standard room, (as it was 20 m2 as mentioned on the website), then we did a free upgrade to a bigger room. The Hotels.com reservation was for check in 09.07.2021 and check out 11.07.2021. On departure date, Mr. Saghian requested for extending his stay for one more day. The staff at the reception did his extension for the same room for one more night for a single stay. Normally we charged the room account on arrival date and took the payment beforehand, but the receptionist did him a favor and let him pay at the departure. But on departure, we were not able to take the payment from Mr. Saghian’s American Mastercard. The card machine was working as we did many withdraws during that day. Ms. Mine Uyar is our Sales & Marketing Manager and the front office staff asked her help for solving this payment problem. She called the bank but they said everything was OK, it must have been from the customers bank or card error. She also wrote to the Bank Support Whatsapp Line, but the answer was same “the problem was from the customers card”. Mr. Saghian also called his own bank but they also said there was nothing wrong about the card. So we could not take the money from the credit card. Ms. Uyar asked Mr. Saghian to pay cash but he said he had no cash money. Ms. Uyar asked Mr. Saghian going to the bank and withdrawing money or going to ATM to get money but Mr. Saghian refused and said he needed to leave urgently from Cesme to the airport. He said he will pay his debt via western union with American Dollars, so Ms. Uyar trusted and believed him that he will keep his promise and gave him his folio balance and wrote the Dollars amount of the debt. Mr. Saghian promised Ms. Uyar to sending the money in previous days. But no money was come to our hotel account. Ms. Uyar sent the folio to Mr. Saghian’s mobile phone via whatsapp and wrote the balance. She waited for 2 days but could not hear from Mr. Saghian so she sent him a whatsapp message as “Hi Albert, how are you? Did you find a time for western union?” She waited but could not get any answer, so she tried to reach him via Instagram account. The only mistake is writing from her personal account other than hotel account but I can assure you that it was nothing personal, she only wants your husband to pay his debt to the hotel. Ms. Uyar sent an email regarding this issue and sent all the necessary information to your email address. There is nothing to hide, nothing personal, it will be a big mistake to think otherway. Ms. Uyar is responsible for letting go Mr. Saghian without having the payment and the accounting department push her to get the payment urgently. There can be nothing personal, the only reason is trying every way to reach him for getting our money. Sorry

Dear Magamed, Thank you for taking your time to share your feedback with us and for choosing Pırıl Hotel Thermal & Beauty Spa for your stay in Cesme. We are very happy to hear that you were satisfied with your stay. It is great to hear your positive thoughts about the hotel services and facilities. According to the hotel rules, smoking is not allowed in the rooms and closed areas. We wish you to warn us about this during your stay and take the necessary measures immediately. Our team works hard to provide the best service quality to our guests. All the high scores and nice comments we receive reach all of our employees and support each of us to be more successful. We look forward to welcoming you again on your next trip to Çeşme. Kind Regards,

Dear Kumna, Thank you for taking your time to share your feedback with us and for choosing Pırıl Hotel Thermal & Beauty Spa for your stay in Cesme. We are very happy to hear that you were satisfied with your stay. It is great to hear your positive thoughts about the hotel services and facilities. Our team works hard to provide the best service quality to our guests. All the high scores and nice comments we receive reach all of our employees and support each of us to be more successful. We look forward to welcoming you again on your next trip to Çeşme. Kind Regards,

Dear Juan, Thank you for taking your time to share your feedback with us and for choosing Pırıl Hotel Thermal & Beauty Spa for your stay in Cesme. We are very happy to hear that you were satisfied with your stay. It is great to hear your positive thoughts about the hotel services and facilities. Our team works hard to provide the best service quality to our guests. All the high scores and nice comments we receive reach all of our employees and support each of us to be more successful. We look forward to welcoming you again on your next trip to Çeşme. Kind Regards,

Dear Mr ISMAIL, Thank you for taking your time to share your feedback with us and for choosing Pırıl Hotel Thermal & Beauty Spa for your stay in Cesme. We are very happy to hear that you were satisfied with your stay. It is great to hear your positive thoughts about the hotel services and facilities. Our team works hard to provide the best service quality to our guests. All the high scores and nice comments we receive reach all of our employees and support each of us to be more successful. We look forward to welcoming you again on your next trip to Çeşme. Kind Regards,

Dear Miki , Thank you for taking your time to share your feedback with us and for choosing Pırıl Hotel Thermal & Beauty Spa for your stay in Cesme. We are very happy to hear that you were satisfied with your stay. It is great to hear your positive thoughts about the hotel services and facilities. Our team works hard to provide the best service quality to our guests. All the high scores and nice comments we receive reach all of our employees and support each of us to be more successful. We look forward to welcoming you again on your next trip to Çeşme. Kind Regards,

Sayın Misafirimiz, Öncelikle Pırıl Hotel ailesi olarak bizleri tercih ettiğiniz ve değerli vaktinizi ayırıp hizmetlerimiz hakkında paylaşımınız için teşekkür ederiz. Ancak konaklamanızın beklentilerinizi karşılamadığını üzülerek öğrenmiş bulunmaktayız. Belirtmek isteriz ki; misafirlerimizden almış olduğumuz geri bildirimler, siz değerli misafirlerimizin memnuniyeti için ayrıntılı olarak değerlendirilmekte ve en iyisi olmak adına bizlere kılavuzluk yapmaktadır Kalışınız esnasında gece gündüz, her zaman bize ulaşabileceğiniz ve hızla çözüm üretebilecek personelimiz mevcuttur. Bu zaman içerisinde bizlere memnuniyetsizliğiniz hakkında geri bildirim yapmış olmanızı ve memnuniyetinizi sağlamak için gerekli aksiyonları alıp kalışınız esnasında telafi edebilmeyi dilerdik. Bir sonraki Çeşme tatilinizde sizi tekrardan misafir etmekten mutluluk duyacağız. Saygılarımızla