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Reviews of Swissotel Buyuk Efes Izmir

5 out of 5
Swissotel Buyuk Efes Izmir
Gazi Osman Pasa Bulvari No:1, Izmir, Izmir

Reviews

9.2

Wonderful

Rating 10 - Excellent. 713 out of 1001 reviews" "
Rating 8 - Good. 186 out of 1001 reviews" "
Rating 6 - Okay. 54 out of 1001 reviews" "
Rating 4 - Poor. 20 out of 1001 reviews" "
Rating 2 - Terrible. 28 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Food and service !! Very profesional. For t desk helped by Sena, she was great !! Strongly recommend this hotel.
Stayed 2 nights in Mar 2024

10/10 Excellent

Ariel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Long-time favorite in Izmir maintains high standards.
Stayed 1 night in Mar 2024

10/10 Excellent

Harun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best in Izmir.
Stayed 3 nights in Mar 2024

10/10 Excellent

Ahmet

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for hosting us so well.
Stayed 1 night in Feb 2024

10/10 Excellent

Bilegdorj

Stayed 2 nights in Feb 2024

10/10 Excellent

Onur

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and a great hotel
Stayed 3 nights in Feb 2024

10/10 Excellent

Sanem

Stayed 2 nights in Feb 2024

10/10 Excellent

Merter

Liked: Cleanliness, property conditions & facilities
Service
Stayed 1 night in Dec 2023
Response from Misafir İlişkileri on Jan 28, 2024
Sayın Merter Bey,Konaklamanızla ile ilgili geri bildiriminiz için teşekkür ederiz.Misafirlerimize en iyi hizmet kalitesini sunmak üzere özveri ile çalışan ekibimiz adına, paylaştığınız yorum bizler için büyük önem taşımaktadır.Sizin gibi değerli misafirlerimizin takdirini kazandığımızı bilmek ekibimizin başarılarının devamını sağlamak için güçlü bir motivasyon kaynağı olmaktadır.Otelimizde geçirdiğiniz zamandan keyif aldığınız için mutluluk duyuyoruz.Sizi en yakın zamanda otelimizde tekrar misafir etmekten mutluluk duyar, sağlıklı günler dileriz.Saygılarımızla,Misafir İlişkileri

10/10 Excellent

Duane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It consistently provides a homey ambiance, making us feel right at home every time.
Stayed 2 nights in Dec 2023
Response from Guest Relations on Jan 28, 2024
Dear Duane,Thank you for your feedback.Your comments are very important for our team who put a great effort into providing the most quality service. It is an honor to know that we got your appreciation. We will let our colleagues know about your nice comment.Thanks to those valuable comments our team works even harder to keep our guests satisfied.We would love to see you soon in our hotel again.SincerelyGuest Relations

6/10 Okay

Merter

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from Misafir İlişkileri on Jan 28, 2024
Sayın Merter Bey,Konaklamanızla ile ilgili geri bildiriminiz için teşekkür ederiz.Misafirlerimize en iyi hizmet kalitesini sunmak üzere özveri ile çalışan ekibimiz adına, paylaştığınız yorum bizler için büyük önem taşımaktadır.Sizin gibi değerli misafirlerimizin takdirini kazandığımızı bilmek ekibimizin başarılarının devamını sağlamak için güçlü bir motivasyon kaynağı olmaktadır.Otelimizde geçirdiğiniz zamandan keyif aldığınız için mutluluk duyuyoruz.Sizi en yakın zamanda otelimizde tekrar misafir etmekten mutluluk duyar, sağlıklı günler dileriz.Saygılarımızla,Misafir İlişkileri

10/10 Excellent

Bilal, Granger

Stayed 1 night in Dec 2023
Response from Misafir İlişkileri on Jan 28, 2024
Sayın Bilal Bey,Konaklamanızla ile ilgili geri bildiriminiz için teşekkür ederiz.Misafirlerimize en iyi hizmet kalitesini sunmak üzere özveri ile çalışan ekibimiz adına, paylaştığınız yorum bizler için büyük önem taşımaktadır.Sizin gibi değerli misafirlerimizin takdirini kazandığımızı bilmek ekibimizin başarılarının devamını sağlamak için güçlü bir motivasyon kaynağı olmaktadır.Otelimizde geçirdiğiniz zamandan keyif aldığınız için mutluluk duyuyoruz.Sizi en yakın zamanda otelimizde tekrar misafir etmekten mutluluk duyar, sağlıklı günler dileriz.Saygılarımızla,Misafir İlişkileri

10/10 Excellent

Nadia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Guest Relations on Dec 20, 2023
Dear Nadia,Thank you for your feedback.Your comments are very important for our team who put a great effort into providing the most quality service. It is an honor to know that we got your appreciation. We will let our colleagues know about your nice comment.Thanks to those valuable comments our team works even harder to keep our guests satisfied.We would love to see you soon in our hotel again.SincerelyGuest Relations

10/10 Excellent

Ahmet

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Misafir İlişkileri on Dec 20, 2023
Sayın Ahmet Bey,Konaklamanızla ile ilgili geri bildiriminiz için teşekkür ederiz.Misafirlerimize en iyi hizmet kalitesini sunmak üzere özveri ile çalışan ekibimiz adına, paylaştığınız yorum bizler için büyük önem taşımaktadır.Sizin gibi değerli misafirlerimizin takdirini kazandığımızı bilmek ekibimizin başarılarının devamını sağlamak için güçlü bir motivasyon kaynağı olmaktadır.Otelimizde geçirdiğiniz zamandan keyif aldığınız için mutluluk duyuyoruz.Sizi en yakın zamanda otelimizde tekrar misafir etmekten mutluluk duyar, sağlıklı günler dileriz.Saygılarımızla,Misafir İlişkileri

10/10 Excellent

saner

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff
Stayed 22 nights in Nov 2023
Response from Misafir İlişkileri on Dec 2, 2023
Sayın Saner Bey,Konaklamanızla ile ilgili geri bildiriminiz için teşekkür ederiz.Misafirlerimize en iyi hizmet kalitesini sunmak üzere özveri ile çalışan ekibimiz adına, paylaştığınız yorum bizler için büyük önem taşımaktadır.Sizin gibi değerli misafirlerimizin takdirini kazandığımızı bilmek ekibimizin başarılarının devamını sağlamak için güçlü bir motivasyon kaynağı olmaktadır.Otelimizde geçirdiğiniz zamandan keyif aldığınız için mutluluk duyuyoruz.Sizi en yakın zamanda otelimizde tekrar misafir etmekten mutluluk duyar, sağlıklı günler dileriz.Saygılarımızla,Misafir İlişkileri

10/10 Excellent

Sheri

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel and staff was helpful. I hope to stay here again.
Stayed 4 nights in Nov 2023
Response from Guest Relations on Dec 2, 2023
Dear Sheri,Thank you for your feedback.Your comments are very important for our team who put a great effort into providing the most quality service. It is an honor to know that we got your appreciation. We will let our colleagues know about your nice comment.Thanks to those valuable comments our team works even harder to keep our guests satisfied.We would love to see you soon in our hotel again.SincerelyGuest Relations

10/10 Excellent

Paul

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel in Izmir!
This was easily the nicest hotel during our 4 city trip through Turkey. I learned it is one of the oldest and most famous hotels in Izmir but it must be completely renovated because it was just beautiful and super comfortable. The staff bent over backwards to make everything perfect. The breakfast was amazing. And we joined a tour to Ephesus via the hotel with a guide and driver. Honestly I would recommend this hotel to anyone! Thank you Swissotel!
Stayed 3 nights in Nov 2023
Response from Guest Relations on Dec 2, 2023
Dear Paul,Thank you for your feedback.Your comments are very important for our team who put a great effort into providing the most quality service. It is an honor to know that we got your appreciation. We will let our colleagues know about your nice comment.Thanks to those valuable comments our team works even harder to keep our guests satisfied.We would love to see you soon in our hotel again.SincerelyGuest Relations

10/10 Excellent

Guang Yu

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High quality service and infrastructure. My wife and I felt at ease and safe throughout our stay. The property was very clean and pleasing to the eye. Staff was attentive and warm as well. We had a minor hiccup where room service either did not understand English or the phone was unclear. The wrong food was delivered to our room but it was swiftly rectified by both concierge and room service staff. It was greatly appreciated.
Stayed 4 nights in Nov 2023
Response from Guest Relations on Nov 14, 2023
Dear Guang Yu,Thank you for your feedback.Your comments are very important for our team who put a great effort into providing the most quality service. It is an honor to know that we got your appreciation. We will let our colleagues know about your nice comment.Thanks to those valuable comments our team works even harder to keep our guests satisfied.We would love to see you soon in our hotel again.SincerelyGuest Relations

10/10 Excellent

Pawel

Stayed 11 nights in Oct 2023
Response from Guest Relations on Nov 14, 2023
Dear Mr.Pawel,Thank you very much for your feedback.Your feedback is very important for our team who puts a great effort on providing the most quality service. It is an honor to know that we got your appreciation.We hope to welcome you back in the nearest future.Kind regards,Guest Relations

10/10 Excellent

Jan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful four night stay at the Swissotel in Izmir. We felt it was one of the best places we've ever stayed. It's more like a resort than a hotel, with its lush gardens and beautiful swimming pool area, as well as numerous other amenities. The setting is on a little park adjacent to the seaside walk, which has many excellent restaurants. It is easy to walk from here to most of central Izmir. The room was supremely comfortable, with a desk, chairs, comfortable bed, spacious bathroom, good shower. Breakfast is a feast, with everything you could ever want. Though it was late-October, it was still warm enough to eat it on the terrace. We also ate dinner in two of the hotel's other restaurants and both were excellent. We walked past some of the other hotels that are highly rated, but none of them compared to this one. We made the right choice. Everyone working here was warm, friendly, and helpful. We really loved this place. They are doing a great job!
Stayed 4 nights in Oct 2023
Response from Guest Relations on Nov 9, 2023
Dear Jan,Thank you for your feedback.Your comments are very important for our team who put a great effort into providing the most quality service. It is an honor to know that we got your appreciation. We will let our colleagues know about your nice comment.Thanks to those valuable comments our team works even harder to keep our guests satisfied.We would love to see you soon in our hotel again.SincerelyGuest Relations

8/10 Good

Selahattin

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 5 nights in Oct 2023
Response from Misafir İlişkileri on Nov 9, 2023
Sayın Selahattin Bey,Otelimizle ilgili değerlendirmeniz için teşekkür ederiz. Yorumunuz, siz değerli misafirlerimizin memnuniyeti için keyifle çalışıyor olan tüm Swissotel Büyük Efes İzmir ailesi ile paylaşılmış ve bizleri çok mutlu etmiştir.Sizi en yakın zamanda otelimizde tekrar ağırlamaktan mutluluk duyarız.Saygılarımızla,Misafir Ilişkileri

10/10 Excellent

AKHIL

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Guest Relations on Oct 29, 2023
Dear Akhil,Thank you very much for your feedback.Your feedback is very important for our team who puts a great effort on providing the most quality service. It is an honor to know that we got your appreciation.We hope to welcome you back in the nearest future.Kind regards,Guest Relations

10/10 Excellent

ALP

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to be in. Amazing sunsets. Get a sea view room.
Stayed 2 nights in Oct 2023
Response from Guest Relations on Oct 21, 2023
Sayın Alp Bey,Konaklamanızla ile ilgili geri bildiriminiz için teşekkür ederiz.Misafirlerimize en iyi hizmet kalitesini sunmak üzere özveri ile çalışan ekibimiz adına, paylaştığınız yorum bizler için büyük önem taşımaktadır.Sizin gibi değerli misafirlerimizin takdirini kazandığımızı bilmek ekibimizin başarılarının devamını sağlamak için güçlü bir motivasyon kaynağı olmaktadır.Otelimizde geçirdiğiniz zamandan keyif aldığınız için mutluluk duyuyoruz.Sizi en yakın zamanda otelimizde tekrar misafir etmekten mutluluk duyar, sağlıklı günler dileriz.Saygılarımızla,Misafir İlişkileri

10/10 Excellent

Brunilda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, the staff and the area around it.
Stayed 2 nights in Oct 2023
Response from Guest Relations on Oct 21, 2023
Dear Brunilda,Thank you for your feedback.Your comments are very important for our team who put a great effort into providing the most quality service. It is an honor to know that we got your appreciation. We will let our colleagues know about your nice comment.Thanks to those valuable comments our team works even harder to keep our guests satisfied.We would love to see you soon in our hotel again.SincerelyGuest Relations

10/10 Excellent

Gozde

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hospitality and facilities at its best
Staying at the Swissotel Büyük Efes İzmir has been one of the best hotel experiences I had in years and I’m a frequent traveller. It’s location made it very convenient for sightseeing on foot as well as by the ferry and by car. From the first moment we set foot into the premises to the check out every single employee of the hotel worked tirelessly to make you feel welcome. The breakfast included plenty of good quality food options to choose from. The spa facilities at the hotel are excellent as well. Highly recommended stay for a perfect city escape.
Stayed 3 nights in Oct 2023
Response from Guest Relations on Oct 21, 2023
Dear Gozde,Thank you for your feedback.Your comments are very important for our team who put a great effort into providing the most quality service. It is an honor to know that we got your appreciation. We will let our colleagues know about your nice comment.Thanks to those valuable comments our team works even harder to keep our guests satisfied.We would love to see you soon in our hotel again.SincerelyGuest Relations

10/10 Excellent

Colin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great hotel in a convenient location. Half way between Alsancak and Konak. Pool and gym facilities are superb.
Stayed 2 nights in Oct 2023
Response from Guest Relations on Oct 18, 2023
Dear Colin,Thank you very much for your feedback.Your feedback is very important for our team who puts a great effort on providing the most quality service. It is an honor to know that we got your appreciation. We hope to welcome you back in the nearest future.Kind regards,Guest Relations

6/10 Okay

bertha

Stayed 2 nights in Oct 2023
Response from Guest Relations on Nov 9, 2023
Dear Bertha,Thank you for your feedback.Your comments are very important for our team, who puts a great effort into providing the most quality service. It is an honor to know that we got your appreciation.As Swissôtel Büyük Efes Izmir family, we take care to offer an excellent hospitality experience for each of our guests. In this regard, you can be sure that your comments given to improve us in the areas you think we are lacking will be taken into account in order to develop ourselves for providing a %100 guest satisfaction.We would love to see you soon in our hotel again.Sincerely,Guest Relations

10/10 Excellent

Justin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful hotel and great room
Stayed 1 night in Oct 2023
Response from Guest Relations on Oct 12, 2023
Dear Justin,Thank you for your feedback.Your comments are very important for our team who put a great effort into providing the most quality service. It is an honor to know that we got your appreciation. We will let our colleagues know about your nice comment.Thanks to those valuable comments our team works even harder to keep our guests satisfied.We would love to see you soon in our hotel again.SincerelyGuest Relations

10/10 Excellent

Bruce

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleased!
Stayed 2 nights in Oct 2023
Response from Guest Relations on Oct 12, 2023
Dear Bruce,Thank you for your feedback.Your comments are very important for our team who put a great effort into providing the most quality service. It is an honor to know that we got your appreciation. We will let our colleagues know about your nice comment.Thanks to those valuable comments our team works even harder to keep our guests satisfied.We would love to see you soon in our hotel again.SincerelyGuest Relations

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, room comfort
Stayed 6 nights in Sep 2023
Response from Guest Relations on Oct 4, 2023
Dear Mr. Daniel,Thank you very much for your feedback.Your feedback is very important for our team who puts a great effort on providing the most quality service. It is an honor to know that we got your appreciation. We hope to welcome you back in the nearest future.Kind regards,Guest Relations

4/10 Poor

Farideh

Liked: Staff & service
Stayed 2 nights in Sep 2023
Response from Misafir İlişkileri on Oct 8, 2023
Sayın Farideh ,Konaklamanız hakkındaki geri bildirimlerinizi dikkatimize sunduğunuz için teşekkür ederiz. Düşüncelerinizi bildirmek üzere ayırdığınız zamana bir kez daha teşekkür eder, geri bildirimlerinizin, hizmetlerimizin kalitesini sürekli olarak arttırmak için yürüttüğümüz çalışmalarımızın gelişmesi açısından son derece değerli olduğunu belirtmek isteriz.Bir başka seyahatinizde, sizi tekrar otelimizde ağırlamaktan mutluluk duyacağız.Saygılarımızla,Misafir ilişkileri

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Ali is the best. Great owner , very helpful. Nice family operation.
Stayed 1 night in Sep 2023
Response from Guest Relations on Oct 4, 2023
Dear Mr.John,Thank you for your feedback.Your comments are very important for our team who put a great effort into providing the most quality service. It is an honor to know that we got your appreciation. We will let our colleagues know about your nice comment.Thanks to those valuable comments our team works even harder to keep our guests satisfied.We would love to see you soon in our hotel again.SincerelyGuest Relations

10/10 Excellent

Abdullah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Guest Relations on Oct 4, 2023
Sayın Abdullah Bey,Otelimizle ilgili değerlendirmeniz için teşekkür ederiz. Yorumunuz, siz değerli misafirlerimizin memnuniyeti için keyifle çalışıyor olan tüm Swissotel Büyük Efes İzmir ailesi ile paylaşılmış ve bizleri çok mutlu etmiştir.Sizi en yakın zamanda otelimizde tekrar ağırlamaktan mutluluk duyarız.Saygılarımızla,Misafir Ilişkileri

6/10 Okay

Canan, howard beach

Traveled with family
Liked: Property conditions & facilities
Hotel was nice plus location was excellent, walking distance to restaurants. Salon at the hotel was horrible, I only had one thing done and they double the price. Meanwhile, prices were in the room as advertise. Especially, if they know your an tourist they had no problem doubling the prices. My recommendation is not worth spending money at this hotel. So many other choices at this location. Bad experience
Stayed 1 night in Aug 2023
Response from Guest Relations on Oct 8, 2023
Dear Canan Hanım,Thank you for your feedback.Your comments are very important for our team who put a great effort into providing the most quality service. We are disappointed to hear that we did not meet your entire expectations during your stay. As Swissotel Büyük Efes İzmir, we aim to offer an excellent hospitality experience to all our guests and provide 100% guest satisfaction. In this regard, your comments are shared with the related departments to take the necessary action and improve ourselves on the areas you have mentioned. We would love to see you soon in our hotel and get a chance to exceed your expectations this time.Sincerely,Guest Relations

6/10 Okay

Ahmet

Stayed 1 night in Aug 2023
Response from Guest Relations on Oct 4, 2023
Sayın Ahmet Bey,Otelimizle ilgili değerlendirmeniz için çok teşekkür ederiz.Yorumunuz, siz değerli misafirlerimizin memnuniyeti için keyifle çalışıyor olan tüm Swissotel Büyük Efes İzmir ailesi için büyük önem arz etmektedir.Sizleri tekrar otelimizde ağırlamaktan mutluluk duyarız.Misafir İlişkileri

10/10 Excellent

kenneth

Traveled with family
Excellent hotel good property and best bed and pillows
Stayed 3 nights in Aug 2023
Response from Guest Relations on Oct 4, 2023
Dear Mr.Kenneth,Thank you very much for your feedback.Your feedback is very important for our team who puts a great effort on providing the most quality service. It is an honor to know that we got your appreciation. We hope to welcome you back in the nearest future.Kind regards,Guest Relations

10/10 Excellent

Slawomir

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay in Izmir. Close to sea and nice restaurant's. Friendly and professional service.
Stayed 9 nights in Aug 2023
Response from Guest Relations on Oct 4, 2023
Dear Slawomir,Thank you very much for your feedback.Your feedback is very important for our team who puts a great effort on providing the most quality service. It is an honor to know that we got your appreciation. We hope to welcome you back in the nearest future.Kind regards,Guest Relations

8/10 Good

Omid

Liked: Cleanliness, staff & service, property conditions & facilities
I like the property because it was clean and walking distance to dining area by the water,
Stayed 5 nights in Aug 2023
Response from Guest Relations on Oct 4, 2023
Dear Omid,Thank you very much for your feedback.Your feedback is very important for our team who puts a great effort on providing the most quality service. It is an honor to know that we got your appreciation.We hope to welcome you back in the nearest future.Kind regards,Guest Relations

10/10 Excellent

Hayedeh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Professional staff . Great location
Stayed 1 night in Aug 2023
Response from Guest Relations on Oct 4, 2023
Dear Hayedeh,Thank you very much for your feedback.Your feedback is very important for our team who puts a great effort on providing the most quality service. It is an honor to know that we got your appreciation. We hope to welcome you back in the nearest future.Kind regards,Guest Relations

10/10 Excellent

Jennifer

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent hotel, great service, would definitely recommend if you are staying in Izmir.
Stayed 1 night in Aug 2023
Response from Guest Relations on Oct 4, 2023
Dear Ms. Jennifer,Thank you very much for your feedback.Your feedback is very important for our team who puts a great effort on providing the most quality service. It is an honor to know that we got your appreciation. We hope to welcome you back in the nearest future.Kind regards,Guest Relations

10/10 Excellent

Nezahat

Stayed 1 night in Aug 2023
Response from Guest Relations on Oct 4, 2023
Sayın Nezahat Hanım,Otelimizle ilgili değerlendirmeniz için teşekkür ederiz. Yorumunuz, siz değerli misafirlerimizin memnuniyeti için keyifle çalışıyor olan tüm Swissotel Büyük Efes İzmir ailesi ile paylaşılmış ve bizleri çok mutlu etmiştir.Sizi en yakın zamanda otelimizde tekrar ağırlamaktan mutluluk duyarız.Saygılarımızla,Misafir Ilişkileri

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is most convenient for Izmir center. Rooms are very nice and the staff is very helpful and friendly
Response from Guest Relations on Aug 13, 2023
Dear LucasThank you for your feedback.Your comments are very important for our team who put a great effort into providing the most quality service. It is an honor to know that we got your appreciation. We will let our colleagues know about your nice comment.Thanks to those valuable comments our team works even harder to keep our guests satisfied.We would love to see you soon in our hotel again.SincerelyGuest Relations

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Guest Relations on Aug 12, 2023
Dear Guest,Thank you very much for your feedback.Your feedback is very important for our team who puts a great effort on providing the most quality service. It is an honor to know that we got your appreciation.We hope to welcome you back in the nearest future.Kind regards,Guest Relations

10/10 Excellent

Faisal

Stayed 1 night in Aug 2023
Response from Guest Relations on Oct 4, 2023
Dear Mr. Faisal,Thank you very much for your feedback.Your feedback is very important for our team who puts a great effort on providing the most quality service. It is an honor to know that we got your appreciation. We hope to welcome you back in the nearest future.Kind regards,Guest Relations

4/10 Poor

Sinan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not happy
Stayed 7 nights in Jul 2023
Response from Guest Relations on Oct 4, 2023
Sayın Sinan Bey,Otelimizle ilgili değerlendirmeniz için teşekkür ederiz. Yorumunuz, siz değerli misafirlerimizin memnuniyeti için keyifle çalışıyor olan tüm Swissotel Büyük Efes İzmir ailesi ile paylaşılmış ve bizleri çok mutlu etmiştir.Sizi en yakın zamanda otelimizde tekrar ağırlamaktan mutluluk duyarız.Saygılarımızla,Misafir Ilişkileri

8/10 Good

J F

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel in Izmir
A very good hotel , with good service. Staff were friendly and helpful. Swimming pool is great to cool off with a pool bar with good food.upgraded room with view over the gardens
Stayed 2 nights in Jul 2023

10/10 Excellent

Ferhun

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Jul 2023
Response from Misafir İlişkileri on Aug 4, 2023
Sayın Ferhun Bey,Otelimizle ilgili değerlendirmeniz için teşekkür ederiz. Yorumunuz, siz değerli misafirlerimizin memnuniyeti için keyifle çalışıyor olan tüm Swissotel Büyük Efes İzmir ailesi ile paylaşılmış ve bizleri çok mutlu etmiştir.Sizi en yakın zamanda otelimizde tekrar ağırlamaktan mutluluk duyarız.Saygılarımızla,Misafir Ilişkileri

8/10 Good

Mark

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jul 2023
Response from Guest Relations on Jul 31, 2023
Dear Mark,Thank you very much for your feedback.Your feedback is very important for our team who puts a great effort on providing the most quality service. It is an honor to know that we got your appreciation.We hope to welcome you back in the nearest future.Kind regards,Guest Relations

10/10 Excellent

josef

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Guest Relations on Jul 14, 2023
Dear Josef,Thank you for your feedback.Your comments are very important for our team who put a great effort into providing the most quality service. It is an honor to know that we got your appreciation. We will let our colleagues know about your nice comment.Thanks to those valuable comments our team works even harder to keep our guests satisfied.We would love to see you soon in our hotel again.SincerelyGuest Relations

6/10 Okay

Amal

Traveled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Front desk clerk couldn't find my reservation even though she had my passport in her hand, she proceeded to ask me if someone other than me placed this reservation or if i arrived on the wrong date??? Her tone was demeaning, I interrupted her aggressiveness by asking her if she looked under my first and last name, she checked again and found the reservation, she continued to check us in without remorse. All this hotel staff needs to be retrained, maybe a refresher course All front desk staff that "speaks English " must br able to read and right English 5th grade level, they think they are speaking English, they are NOT
Stayed 1 night in Jul 2023
Response from Guest Relations on Aug 7, 2023
Dear Amal,Thank you for your feedback.Your comments are very important for our team who put a great effort into providing the most quality service. We are disappointed to hear that we did not meet your entire expectations during your stay. As Swissotel Büyük Efes İzmir, we aim to offer an excellent hospitality experience to all our guests and provide 100% guest satisfaction. In this regard, your comments are shared with the related departments to take the necessary action and improve ourselves on the areas you have mentioned. We would love to see you soon in our hotel and get a chance to exceed your expectations this time.Sincerely,Guest Relations

10/10 Excellent

anil

Traveled with partner
Liked: Cleanliness, staff & service
Ok
Stayed 3 nights in Jun 2023
Response from Misafir İlişkileri on Jul 5, 2023
Sayın Anıl Bey,Otelimizle ilgili değerlendirmeniz için teşekkür ederiz. Yorumunuz, siz değerli misafirlerimizin memnuniyeti için keyifle çalışıyor olan tüm Swissotel Büyük Efes İzmir ailesi ile paylaşılmış ve bizleri çok mutlu etmiştir.Sizi en yakın zamanda otelimizde tekrar ağırlamaktan mutluluk duyarız.Saygılarımızla,Misafir Ilişkileri