Ratings based on 124 Verified Reviews

They paid and stayed. We double-checked.
4.7 out of 5
97% of guests recommend
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
They paid and stayed.
We double-checked.
2 out of 5
by A verified traveler from Sydney

Promised more than it Delivered

Posted Aug 19, 2014
Arrived after midnight, convinced to upgrade to Club level because of bigger room and complimentary breakfast. Arrived in Non-smoking room which reeked of smoke, and was very small, because of late hour decided to stay as windows actually opened to let fresh air in ( did not make much of a difference to smell ) Arrived at breakfast on Sunday morning at 10.30 and it was being cleared up. Asked if we could just grab a snack but staff ignored us ( and the rest of the guests arriving ) and carried on cleaning up. So upgrade for "suite" and " breakfast " a total waste of money!
5 out of 5
Recommended
for Everyone
by A verified traveler from Randolph,nj

This is an excellent hotel in excellent location

Posted Aug 18, 2014
Pros: Pool, garden and spa facilities were all beautiful
Cons: None I can think of
Location: Walking distance to pretty much everything,very close to the bay and sea transportation to other areas of city
We spent 3 nights in this oasis,excellent manicured garden surrounds the hotel , very friendly and courteous staff helps in every level, we did make a smart decision to get a executive pass with a reasonable additional fee, it was well worth it, I highly recommend this beautifull hotel
Comment from Hotel Management
Aug 20, 2014 by Swissotel Izmir, Hotel Management
Dear Guest, Please accept our sincere thanks for spending your precious time to share your kind feedback. We appreciate your valuable comments. We look forward to welcoming you in the future and hope to host you again in Swissôtel Büyük Efes, Izmir. Best Regards, Swissôtel Büyük Efes, Management Team
3 out of 5
Recommended
for Everyone
by A verified traveler from UK

Excellent location. Great facilities.

Posted Aug 18, 2014
Pros: Location, service. Good for families, couples and business travelers.
Cons: Increase the number of sun beds . Of all the strawberry daqueries I had no two were the same. Some consistency in all the cocktails would be good.
Location: Near the water. Easy to take a boat / ferry from passa port to other locations. Great views.
This hotel is beautiful, clean and efficiently run. Our room overlooked the pool and aquarium restaurant which meant that it was quite noisy at night when they were playing music. The pillows on the bed were the worst ever, but the room was comfortable, well equipped and spacious. Great shower and bathroom. BBC world Chanel but that was about all in English on the TV. All of the bars, restaurants and facilities were well run and good quality food and drinks. The staff do try and up sell you on rooms, facilities, etc so if you are on a budget watch out. The location is perfect in my opinion. Near the water, restaurants and just a short walk from the Bazzar. Taxis are inexpensive or you can take the boat to the busier shopping centre. The pool can get very busy in the afternoons and they probably need more sun beds. Superb views from the Sky bar.
Comment from Hotel Management
Aug 21, 2014 by Swissotel Izmir, Hotel Management
Dear Valued Guest, Many thanks for your comments regarding our hotel and staff during your visit. We are delighted to hear that you were happy with our property. We hope to welcome you back soon. Best Regards, Swissôtel Büyük Efes, Management Team
5 out of 5
Recommended
for Everyone
by A verified traveler from İstanbul

Excellent

Posted Aug 16, 2014
Hotel condition excellent. Very clean and modern hotel. Breakfast was fantastic. Pool was great. Hotel staff always kind and helpfull. We feel very comfortable. We definitely stay again.
Comment from Hotel Management
Aug 20, 2014 by Swissotel Izmir, Hotel Management
Dear Guest, Thank you very much for sharing your recent experience with us. Your comments are very important for our team to monitor our services as well as to achieve and maintain service excellence. We hope to see you again in Swissôtel Büyük Efes, Izmir. Best Regards, Swissôtel Büyük Efes, Management Team
4 out of 5
Recommended
for Everyone
by A verified traveler from London

Best hotel in Izmer, but unhelpful staff

Posted Aug 6, 2014
Pros: Facilities, including spa and two pools
Cons: helpful staff and more tours
Location: Agora, the bay, Effes (one hour away), Cesme fort (one hour away). There isn't much to see in the city
We stayed in the standard or Classic room. Expedia said there would be a free upgrade on check-in and amazingly we did get a garden view room upgrade. This is important as both the street view and sea view are noisy and uninspiring. The facilities are excellent. The outdoor pool is great and there is a indoor one too. Now the bad points. The breakfast finishes at 10:30am which is far too early when you are on holiday. The biggest failing are the unhelpful staff. They had no tips or places of interest to recommend. One of them said the area is residential and not much to see. We did manage to book a tour of effes through them. 80 Euros per person, and the tour guide was lousy! Plan your trip before hand, don't book anything through the hotel and don't bother asking the staff for anything helpful. Also their onsite fish restaurant was a rip-off!
Comment from Hotel Management
Aug 12, 2014 by Swissotel Izmir, Hotel Management
Dear Guest, Please accept our sincere thanks for spending your precious time to share your kind feedback. We appreciate your valuable comments. We look forward to welcoming you in the future and hope to host you again in Swissôtel Büyük Efes, Izmir. Best Regards, Swissôtel Büyük Efes, Management Team
5 out of 5
Recommended
for Everyone
by A verified traveler

One of our favourite hotels never lets us down

Posted Jul 24, 2014
We have been coming to the Swiss Hotel in Izmir since 2011 and it never lets us down. It's the top of it's class and is one of the best hotels we have ever stayed in. Polite efficient staff, impeccably clean and modern rooms never look tired. Lovely large swimming pool feels like you are in a holiday resort rather than in the middle of a city. Both business and child friendly. Excellent food and entertainment.
Comment from Hotel Management
Aug 12, 2014 by Swissotel Izmir, Hotel Management
Dear Guest, Thank you very much for sharing your recent experience with us. Your comments are very important for our team to monitor our services as well as to achieve and maintain service excellence. We hope to see you again in Swissôtel Büyük Efes, Izmir. Best Regards, Swissôtel Büyük Efes, Management Team
5 out of 5
Recommended
for Everyone
by A verified traveler from Cambridge UK

Business stay in Izmir

Posted Jul 10, 2014
Pros: Hotel always feels fresh, clean, friendly, quiet and comfortable.
Cons: Parking up front for pickup.
Location: Close to seafront and many excellent restaurants.
Needed quiet base for busy two days visiting customers in surrounding area.
Comment from Hotel Management
Jul 21, 2014 by Swissotel Izmir, Hotel Management
Dear Guest, Please accept our sincere thanks for spending your precious time to share your kind feedback. We appreciate your valuable comments. We look forward to welcoming you in the future and hope to host you again in Swissôtel Büyük Efes, Izmir. Best Regards, Swissôtel Büyük Efes, Management Team
5 out of 5
Recommended
for Everyone
by A verified traveler

Very nice and comfortable hotel

Posted Jul 7, 2014
We love this hotel, every time we are in Izmir , we stay here, just like home, excellent, pleasant, wonderful staff, we recommend 5 out of 5.
Comment from Hotel Management
Jul 8, 2014 by Swissotel Izmir, Hotel Management
Dear Guest, We would like to thank you for your post and your comments. We are happy to see that you had a pleasant stay with us and went home with nice memories of Swissôtel Büyük Efes, Izmir. We truly appreciate your valuable feedback about our services. It's very important for us to get feedbacks from your experiences. We look forward to welcoming you back in the nearest future. Best Regards, Swissôtel Büyük Efes, Management Team
5 out of 5
Recommended
for Everyone
by A verified traveler

One of the best all around hotels I ve stayed

Posted Jun 25, 2014
Pros: everything
Cons: Wi fi connection a bit temperamental
Everything was perfect - staff, comfort, food, overall facilities, location...it was all perfect
Comment from Hotel Management
Jul 1, 2014 by Swissotel Izmir, Hotel Management
Dear Valued Guest, Many thanks for your comments regarding our hotel and staff during your visit. We are delighted to hear that you were happy with our property. We hope to welcome you back soon. Best Regards, Swissôtel Büyük Efes, Management Team
5 out of 5
Recommended
for Business Travelers
by Nicholas from PA, USA

exceptional service

Posted May 30, 2014 on Hotels.com
Terrific from start to finish. Hotel staff is friendly, knowledgeable, and the hotel is impeccably clean. We took a private tour of Ephesus directly from the hotel, which the hotel staff arranged for us (we asked for it at 10pm and took the trip the next morning at 900am). I would return in a heart-beat; it is the best hotel in Izmir.
Comment from Hotel Management
Aug 23, 2014 by zeren ozturk, Hotel Management
Dear Guest, Thank you very much for sharing your recent experience with us. Your comments are very important for our team to monitor our services as well as to achieve and maintain service excellence. We hope to see you again in Swissôtel Büyük Efes, Izmir. Best Regards, Swissôtel Büyük Efes, Management Team