Ratings based on 52 Verified Reviews
They paid and stayed. We double-checked.
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.9 Hotel condition
They paid and stayed.
for Everyoneby A verified travelerfrom Jackson Hole
Beautiful hotelPosted Dec 4, 2014
Beautiful hotel right on the mountain. Rooms are beautiful and the staff is great to!
for Personal Eventby A verified traveler
HeavenPosted Sep 9, 2014 on Hotels.com
Stayed just one night after Lotoja bike race. Felt like we arrived in heaven! Room was beautiful and bed was amazing! Dinner at the Grill tasted amazing! Can't wait to come back for a longer stay!
for Couplesby A verified traveler
first class comfort at a first class price.Posted Sep 3, 2014
there were a couple of room issues which were addressed, but were minor in the grand scheme.
for Couplesby A verified travelerfrom San Francisco, CA
Overall GoodPosted Jul 29, 2014
Pros: Location and it was clean with mostly very helpful staff.
Cons: train staff in service dog etiquette
Location: white water rafting, float on the river, air tram, and yellowstone.
Our stay was generally very good with some qualification. The issues: housekeeping did not provide tissue box replacement and accidentally took some of our items out of the room; some of the rooms had significant problems like motor noise and another bugs. I think it is odd not to have any bar in the room so you cannot get a drink after 2 am unless you purcahse it at the store. The concierge was very helpful, but were not clear about cost of some trips, on the one hand we were given a cost including 2 people, on the other for a different item the cost was per person but it was not indicated as such so that was a bit of a surprise. 3. some of the staff was not so polite about having a service dog, and we were aggressively questioned about it by a bartender, not the Japanese female bartender, who was excellent. The hotel food was above average, but not great. Outstanding people were the hotel manager, Jenny at concierge, and the Japanese bartender who’s name I am embarrassed to have forgotten. The hotel addressed all of the above concerns immediately and to our complete satisfaction except the last one, and the no room bar. I suggest they train the staff in service animal etiquette, provide some level of room bar, and improve the food. Overall, very good, and I would stay here again, but for Four Seasons, which is a zero mistake level of service, probably not quite where the should be yet.
Recommendedby A verified traveler
Posted Jul 24, 2014 on Hotels.com
for Everyoneby A verified travelerfrom Ca
Nothing short of amazing!!!Posted Jul 8, 2014
Everyone was helpful! Lots to do, restaurants were incredible! We ate at the The Handle Bar, Westbank I think is what it was called, Coulor at the top of mountain, Teton Thai, taco truck and the Cowboy Resturant! Every place was amazing from service to food!! Atmosphere of hotel, rooms and outdoors next to none! We will stay longer next trip!
for Business Travelersby Rita
Posted May 29, 2014 on Hotels.com
for Everyoneby A verified traveler
Nice view of the mountain.Posted May 26, 2014
Enjoyed siting out back by the fire watching the rain and sipping our wine.
for Everyoneby Jorgefrom Washington, DC
Wow - best stay ever!Posted May 16, 2014
Rooms are very comfortable and welcoming. Site is beautiful. Even the "valley" view rooms have fabulous views of mountains and the natural landscape.
for Couplesby Nancy Jane McMillanfrom Houston, TX
Most Luxurious Hotel EVER!Posted May 12, 2014 on Hotels.com
What a find! This hotel was gorgeous, well-appointed, and comfortable, but what made all the difference was the staff who knew our names and went out of their way to make our stay enjoyable and fun! We got recommendations for everything from restaurants to sight-seeing expeditions. We will definitely be back to experience this "heaven-on-earth"