Ratings based on 261 Verified Reviews
They paid and stayed. We double-checked.
4.4 Room cleanliness
4.1 Service & staff
4.5 Room comfort
4.3 Hotel condition
They paid and stayed.
by A verified traveler
Posted Feb 7, 2015
Had some issues with in room appliances not working and wifi. Fridge broke and lost all the food in it. Took 3 days to get fixed. :(
for Everyoneby A verified travelerfrom vero beach florida
Great hotel and staffPosted Jan 23, 2015
Had the best time our condo was beautifully remolded. The staff was the best I've ever experienced so helpful and friendly. Can't wait to go back. Thank you for making our vacation perfect. John A. Oliver
for Everyoneby A verified travelerfrom Mexico
Very good location, excellents viewsPosted Jan 4, 2015
Need to improve Internet service, many failures. Lack of some basic kitchen tools
for Everyoneby A verified traveler
Posted Dec 18, 2014
Staff met all of our needs. Great room in lodge and parking underneath for rent vehicle a plus.
for Everyoneby A verified travelerfrom Wisconsin
Off Season ReviewPosted Dec 17, 2014
Pros: Staff was killer great and cheery!!!! Jenny is great.
Cons: Concierge needs to be available ALL year! Also, could use better food in the restaurant.
Location: Off season, just soak up the beauty, ski, TAKE A SNOWMOBILE TRIP THRU TETONS, eat, drink, shop for art. Silver Dollar Saloon was TERRIFIC.
Stayed 1 week, Dec 6-13. GREAT rate on a truly fabulous condo for me and my husband. Plenty of room, gorgeous bathroom, kitchen, fireplace, patio, view. 361A. First time in Jackson Hole. Weather, 35-40, previous snow melting, but lots for skiing up on the mountain. Only complaint is that the condo was not supplied well. It needed an eye from the travelers point of view and they could have easily made this a superior experience. This most likely happened due to the off-season staffing. ?? Needed blankets, dishwashing powder, kitchen towels, a normal sized coffee pot, in-room information book. We have done condos a lot so we expect some minimum household "stuff" so we don't have to go buy it. Also, they told us not to rent a car so we didn't.....for the first two days. BUT life got MUCH better once we rented a car. Going to the store didn't take 1/2 hour on the bus, it took 10 minutes. Also, if you don't rent a car you have to schlepp down to the hotel and back which is a pain if you have been shopping or went out to dinner. BUT, the free bus system is AWESOME. We tipped the driver once, but it isn't necessary or expected, he was just worth it. Most of the drivers are on the edge of acting like homeless guys, some are just really nasty. The hotel did not know this unfortunately but most activities don't begin until Dec.15. NO Yellowstone! It's closed! No Elk tours, No dogsledding. BUT, snowmobiling in the tetons was amazing!! I've never snowmobiled and I'm hooked. SO beautifu
for Everyoneby A verified travelerfrom The OC, CA.
Excellent condos !!Posted Oct 20, 2014
Excellent condos beautiful location on upper level with covered designated garage carport !! Excellent service! Got vouchers for a complimentary breakfast and $100 credit for an unexpected situation due to an unforeseen circumstance. The manager took full responsibility and made up for any inconvenience that was out of any party's control. Beautiful views from balcony, whirlpool jet tubs upon request, fully designed and upgraded kitchen with full appliances and amenities, washer and dryer and lots of linens and toiletries!! Only needed to go to store to buy groceries if wanting to cook a meal in our cozy place otherwise Hayden's post has great breakfast, lunch and dinner. And the Velvet Antler drink the bartender made is sooooo yummy!! Fantastic place!! Will definitely return again and again!!!
for Everyoneby A verified travelerfrom Douglassville, PA
Very nice condo with great viewsPosted Oct 19, 2014
Pros: It was close to town. The room was very clean and comfortable. It had just enough space for our stay.
Cons: Can't think of anything.
Location: A 10-15 minute walk to town, Cache Creek trails right out back to hiker/run, Grand Tetons a short drive; Yellowstone an hour away.
My husband and I came out to do some hiking/running. The room we stayed in was wonderful. It was clean, quiet and nicely decorated. Loved the big master bath. I had expected a larger full kitchen area (that may have been my mistake in not reading the fine print), but having the small sink and fridge worked out weill. Hotel staff was very friendly upon our arrival and departure. Had trouble using the wifi and they sent someone right away to fix the problem.
Recommendedby Dianefrom Jacksonhole, WY
WONDERFUL - COULDN'T HAVE BEEN BETTER!Posted Oct 7, 2014 on Hotels.com
We had a wonderful condo that had a great view - the only thing was it was 3 flights of stairs to climb with luggage. The staff helped us with the luggage (poor guy) but we had a fireplace and new updated kitchen - just wish we would have brought some food to cook. We did eat breakfast in our condo. It was FABULOUS! So quiet and private - great toiletries and nice heater! We feel blessed to have been able to stay here!
for Couplesby A verified traveler
Weekend in JacksonPosted Oct 7, 2014 on Hotels.com
The room was great other then the fireplace was not working. When we arrived it look like someone had been working on it. The next day I reported it to the front desk and they said they would send someone up. Never saw anyone and received no explanation as to what the problem was.
for Familiesby Romiahfrom Colorado Springs, CO
Perfect for our family!Posted Oct 7, 2014 on Hotels.com
When we got our first room, there was construction going on and we could hear everything. But they moved us and it was great. They provided a pack and play for our 4 month old and even called us to make sure we had everything we needed. If we ever went back, we would stay here again.