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Reviews of Hotel Terra Jackson Hole - A Noble House Resort

4.5 out of 5
Hotel Terra Jackson Hole - A Noble House Resort
3335 West Village Drive, Teton Village, WY

Reviews

9.0

Wonderful

Rating 10 - Excellent. 448 out of 698 reviews" "
Rating 8 - Good. 168 out of 698 reviews" "
Rating 6 - Okay. 47 out of 698 reviews" "
Rating 4 - Poor. 23 out of 698 reviews" "
Rating 2 - Terrible. 12 out of 698 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about this property! From the service to the room, the decor and the food! Fabulous stay and a fabulous location!
Stayed 3 nights in Mar 2024

10/10 Excellent

CalvinBrittney

Liked: Cleanliness, staff & service, property conditions & facilities
V
Stayed 3 nights in Jan 2024
Response from Brett Upchurch on Jan 15, 2024
Dear ClavinBrittney,We appreciate the great rating.

10/10 Excellent

Andrew

Stayed 3 nights in Jan 2024
Response from Brett Upchurch on Feb 6, 2024
Dear Andrew,Thank you for the 5 star rating and staying with us at Hotel Terra!

10/10 Excellent

christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Brett Upchurch on Feb 6, 2024
Dear Christine,We appreciate the 5 star rating of Hotel Terra. We hope to have you back the next time you return to Jackson Hole.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from AI on Oct 19, 2023
Michelle, we are delighted to see you had a great experience! Thank you for choosing Hotel Terra. We look forward to welcoming you in the future. Safe travels!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Lucas Dahl Director of Rooms on Oct 17, 2023
Thank you so much for staying with us at Hotel Terra Jackson Hole. We hope to welcome you back soon!

10/10 Excellent

Alexandra

Stayed 2 nights in Oct 2023
Response from Brett Upchurch on Nov 7, 2023
Dear Alexandra,Thank you for the great rating. We look forward to seeing again in Jackson Hole

10/10 Excellent

ZOILA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great experience. Would definitely stay here again!!
Stayed 3 nights in Sep 2023
Response from AI on Nov 4, 2023
We are glad to hear you had a great experience! Thank you for choosing us as your Jackson Hole Destination.

2/10 Terrible

Katya

Traveled with family
Disliked: Staff & service
Booked a reservation with Expedia several days in advance and when I arrived to the hotel they could not find my reservation. Front desk said they were going to put it in manually but when Expedia called them they recommended to just give me a refund. Unacceptable we'll never stay here
Stayed 1 night in Oct 2023
Response from Brett Upchurch on Oct 2, 2023
Dear Katya,There are some very rare incidents when a reservation doesn't come through the system when booked with a retailer. We are familiar with how to fix this occurrences and it looks like we were prepared on our end. There is no reason it should have impacted your stay. We had the reservation set for your arrival. Looks like there may have been a breakdown in communication between Hotel Terra and Expedia. The only time we would have recommended a refund is if we were being told that the guest wanted to cancel the reservation. I'm sorry this stay didn't work out.

10/10 Excellent

Izabella, Chicago

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is SO beautiful, warm and inviting. 5 star accommodation with amazing views! Easy parking and so close to Teton National Park! Loving our stay!
Stayed 1 night in Sep 2023
Response from Brett Upchurch on Oct 1, 2023
Dear Izabella,Thank you so much for the great review and sharing your wonderful experience while in Jackson Hole. Teton Village is only 1 mile from the south entrance to Grand Teton National Park which makes it the ideal location for your vacation when visiting the National Parks. We're looking forward to welcoming you back.

6/10 Okay

Matt, Mamaroneck

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Brett Upchurch on Sep 22, 2023
Dear Matt,We apologize the stay wasn't a 5 star experience. We hope to welcome you back to turn around your impression of our property.

4/10 Poor

Chris

Disliked: Cleanliness, staff & service, property conditions & facilities
Look elsewhere for an upscale stay in Jackson
Poor experience from the start. Beds are uncomfortably firm, AC was noisy in first room, nightstand drawers stayed open because it was so uneven they wouldn’t stay shut. Sink leaked wastewater all down into the lone drawer in the bathroom, ruining dozens of my wife’s makeup brushes, makeup pallets and folding pouches they were in and manager offered to move us rooms after my insistence and a $100 credit (about 5% of the cost of the 3 night stay). They did attempt to make it up to us later with a free dinner at the lobby restaurant instead of the paltry credit but the new room’s AC didn’t work (fortunately it’s a cool location at night so we just opened the door), and the “water hammer” was so bad in the bathtub you could not take a bath as it sounded like a jackhammer inside the walls. This was supposed to be a luxurious experience to celebrate our 18th wedding anniversary and instead we lost an entire day to cleanup, changing rooms and shopping for new products and it spoiled the vibe of the stay completely. The managers were both very nice but dealing with what is branded as a luxury hotel experience, their minuscule efforts fell very short. We’ve stayed in Teton Village many times and have had better experiences everywhere else we’ve stayed
Stayed 3 nights in Sep 2023
Response from Lucas Dahl on Sep 12, 2023
Dear Chris,Thank you for the helpful feedback. We apologize we were unable to exceed expectations during your recent visit to Jackson Hole. The leak from the sink to the drawer is very uncommon and I apologize it went into the storage drawer where your wife had her makeup. Most of the rooftop AC units are getting replaced this fall which will be the 3rd phase in this 4 step process to upgrade all of them. Unsure what "water hammer" is, but I suspect it might be relating to the jets in the bathtub. These do sound louder with no water in the tub which happens when it drains, as a cleaning method. Our sincerest apology that this trip wasn't filled with lasting memories. If you do visit Jackson Hole often, please keep in touch when you think you might want give Hotel Terra an opportunity to turn around your impression of our property. Management will be in contact.

10/10 Excellent

carroll, Johnson City

Stayed 2 nights in Aug 2023
Response from Brett Upchurch on Sep 12, 2023
Dear Carroll,Thank you for the great rating of Hotel Terra.

8/10 Good

Shlomo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Brett Upchurch on Jul 31, 2023
Dear Shlomo,We appreciate the rating. Thank you for choosing Hotel Terra.

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Lucas Dahl on Jul 27, 2023
Thank you so much for this great review! We hope to welcome you back to Jackson Hole soon!

6/10 Okay

Sara

Stayed 4 nights in Jul 2023
Response from Brett Upchurch on Aug 15, 2023
Hello Sara,Thank you for rating Hotel Terra. We apologize we didn't meet a 5 star review expectations.

8/10 Good

Shirley E

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel. The staff were very helpful and nice. I have nothing negative to say about the hotel.
Stayed 5 nights in Jul 2023
Response from AI on Jul 16, 2023
Thank you for staying with us! We are glad to hear about your positive experience at our hotel and with our staff. We look forward to welcoming you back.

10/10 Excellent

Vishal, Austin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a wonderful hotel in a beautiful location overlooking the Tetons. There are also many things to do in the Teton Village. We loved our stay here!
Stayed 6 nights in Jun 2023
Response from Andres on Jul 4, 2023
Hello Vishal,Thank you for choosing us for your stay in Teton Village! We are delighted to hear you enjoyed your time with us, and everything the village has to offer. We look forward to welcoming you again.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Pam on May 28, 2023
Thank you for taking the time to post your review. We are glad that you are enjoying your stay here at Hotel Terra. Please let us know if there is anything we can do to make it more memorable.

4/10 Poor

Wendy

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stay Somewhere’s Else.
Nice hotel but off season it’s understaffed and a 3 star hotel at best. Front desk staff rude. Restaurant food was good but room service breakfast was terrible. Landscapers noisy early in the morning. Employees not trained and hotel not managed properly. I suggest spending your money elsewhere.
Stayed 2 nights in May 2023
Response from Brett Upchurch on May 30, 2023
Dear Wendy,We thank you for your feedback. I apologize there was not a bellmen on the front drive for your arrival while they were assisting other guests. The team was reading to jump out there to help with your luggage but the offer was denied when we asked. It looks like you received a very discounted upgrade to one of our best one bedroom suites with a great mountain view.

10/10 Excellent

Verified traveler

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A gem of a hotel with amazing staff to match
A charming hotel nestled right in the Teton Village. A well kept property that was cozy and not pretentious. Front house staff was cordial, professional and very helpful. Rooms were a good size and was very surprised the kitchen was fully stocked with just the right amount of cooking tools and pots/pans. The jet tubs were amazing and came in use after a long day of skiing. Had a beautiful room, nice patio and even saw 2 moose hanging outside. We really enjoyed our stay and will be coming back soon.
Stayed 4 nights in Mar 2023
Response from Brett Upchurch on Mar 21, 2023
Dear Traveler, Thank you so much for the wonderful review! We are grateful you were able to experience Jackson Hole to the fullest with skiing and seeing the local moose. We hope to welcome you back very soon to Hotel Terra!

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and experience
Stayed 3 nights in Feb 2023
Response from Brett Upchurch on Mar 8, 2023
Dear Diane,Thank you for the 5 star rating. We look forward to welcoming you back.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Brett Upchurch on Mar 7, 2023
Thank you for the great rating. We'd love to welcome you back next winter.

10/10 Excellent

Claudia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This truly feels like home away from home! The hotel is fantastic but the staff is what truly makes it feel welcoming! We will be back!
Stayed 3 nights in Feb 2023
Response from Pam on Feb 26, 2023
Thank you for your kind words. Our staff strives to add a personal touch to each guest experience. Thank you so much for staying with us and we look forward to having you back in the future.

10/10 Excellent

Susan, Henrico

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was exceptionally friendly & helpful. Our room was spotless and the sheets are heaven!
Stayed 1 night in Dec 2022
Response from Brett U. on Dec 29, 2022
Dear Susan,Thank you for the great review. We're happy to see you had a fantastic time.

8/10 Good

Walter

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
We were told food was buy one, get the second for $2, then we got our bill and it was full price.
Stayed 3 nights in Oct 2022
Response from Brett U. on Nov 9, 2022
Dear Walter,Thank you for your feedback. Our restaurant is managed by a 3rd party vendor. I will pass this note onto them.

10/10 Excellent

Ramona Hand or Walter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional property⭐⭐⭐⭐⭐
Stayed 5 nights in Oct 2022
Response from Pam on Oct 28, 2022
Thank you for your kind words - We are glad you enjoyed your stay at Hotel Terra. We hope to see you back again in the future.

10/10 Excellent

Jill

Stayed 1 night in Sep 2022
Response from Pam on Oct 6, 2022
Thank You for staying with us at Hotel Terra and we are thrilled that you enjoyed your stay.

10/10 Excellent

Justin, State College

Stayed 7 nights in Jul 2022

4/10 Poor

Mike

Traveled with family
Disliked: Staff & service, amenities
For the Price point there should have been way better service and rooms.
Stayed 5 nights in Jul 2022

6/10 Okay

David, Scarsdale

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Staff jumped when I complained about the room. Downside: Shower was difficult to get warm (either scalding hot or cold). Shower faucet faulty and falling apart. Ran out of shower gel while son in shower, had to go to front desk (no one apparently checked during prior cleaning). Hanger for towels (only 1 for 4 person room) was falling off. There was no cutlery for food (had to ask and then they removed the unused at the next cleaning!). No laundry bags (had to ask at front desk twice).
Stayed 6 nights in Jun 2022
Response from Brett U. on Jul 14, 2022
Dear David, Thank you for taking the time to provide your feedback. These items will definitely be address by our teams. We are pleased to hear the team was quick to react on a solution for a better room.

8/10 Good

John

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in May 2022
Response from Resort Director on May 24, 2022
Dear John, Thank you for the rating and we look forward to welcoming you back to Jackson Hole.

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Jan 2022
Response from Brett Upchurch on Jan 10, 2022
Dear Christine, Thank you for the great rating and all your support. Please come stay with us again.

8/10 Good

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and perfectly located. A bit pricey though, and rooms were on the smaller side of what we expected.
Stayed 7 nights in Dec 2021
Response from Brett Upchurch on Jan 4, 2022
Dear Andrea, Thank you for your review. We understand the price can be a bit more than other ski locations in the country. We do stay competitive within our local market. For those who prefer a little more space in their room, the one bedroom suite is a great option.

10/10 Excellent

Amy

Stayed 1 night in Oct 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2021
Response from Brett Upchurch on Oct 18, 2021
Thank you for the great support. We hope to see you return to Jackson Hole.

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2021
Response from Brett Upchurch on Oct 5, 2021
Thank you for rating Hotel Terra. Have a great fall and we hope to see you this winter.

6/10 Okay

Jon

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
The price was over $1000 per night. You’re lucky it’s in Teton Village or there’s no way it’s worth that much. The shower was a bit disappointing. It leaked all over because there was only half the glass needed. Shouldn’t have to request fresh towels. Eco-friendly is just a noble excuse to cut expenses and decrease service.
Stayed 2 nights in Sep 2021
Response from Brett Upchurch on Sep 9, 2021
Dear Jon, We appreciate your feedback. Our location in Teton Village is a large proponent when determining our rates and are competitive with the local market. Our housekeeping team will switch out any used towels that are not hanging on the rack during their stayover service. I apologize if this wasn't done during your stay and we will follow up with our team. Have a great fall and we hope to welcome you next summer should you return to Jackson Hole.

10/10 Excellent

Michael Gene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 1 night in Jul 2021
Response from Brett Upchurch on Sep 2, 2021
Thank you for the support and great rating.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great experience
Stayed 2 nights in Jul 2021
Response from Brett Upchurch on Jul 29, 2021
Thank you for taking the time to give us this great rating. Please come stay with us again.

4/10 Poor

Verified traveler

Traveled with family
Liked: Amenities
Obviously, the location is supreme. However, for the amount of money they charge for the rooms, one would expect better accommodations and service. There was no one at the entrance to greet us and we had to remove our bags from the car and take them to the lobby ourselves. Upon check-in, we were told that we had to wait for our room until well after 4:00. Not ideal. Our room was small and didn't have a view (800.00 per night). Additionally, when we went to open our window, the window mechanism broke and we had to call maintenance to fix it. Due to a lack of labor (or at least that is what is being told as the excuse) the rooms are only serviced every 3rd day, which meant that we were running out of coffee, lotion, etc. and needed to make requests. How convenient for hotels to provide less service and charge premium rates. They must be making a killing. Overall, the location is awesome and the staff was nice. The lobby is well cared for and the restaurant is decent, but not 5 star. One of my biggest grips about Teton Village is that the food options don't meet the price points of the accommodations. Hopefully, that is changing. Love the Village and love the location.
Stayed 4 nights in Jun 2021
Response from Brett U. on Jun 30, 2021
Thank you for your feedback. We have since been able to offer more services now that we've had more success adding great staff members to our team. We are familiar with our competition and have priced our accommodations to be competitive. Currently we are offering an abbreviated housekeeping service to restock towels, coffee and paper products as well as removing trash and straightening out the bed. Teton Village in Jackson Hole is a beautiful place to spend during the summer months.

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and surrounding area are fantastic. Maybe the only thing I would look at improving is availability of breakfast for early risers, the restaurant opened at 7am. Outside of that I am looking forward to our next trip out!
Stayed 3 nights in Jun 2021
Response from Brett U. on Jun 22, 2021
Thank you for the great rating and your feedback. We will definitely bring to the attention of our restaurant management team. Have a great summer.

10/10 Excellent

Verified traveler

Stayed 4 nights in Jun 2021
Response from Brett U. on Jun 22, 2021
Thank you for the support and 5 star rating!!

6/10 Okay

Regan

Traveled with family
Was not overly impressed with this hotel for the price. The lobby was very nice but the room was small and could’ve been cleaner. The windows on our room were extremely dirty, so not visually appealing to look out. I noticed the windows on the entire building were all dirty as I was walking around the property. There were crumbs on the table In our room when we first arrived. At check in no one bothered to tell us the pool was closed for repairs, which was the sole reason we chose this hotel. We were also not told housekeeping would only come to our room upon request. We only found this out after coming back to our room after a long day to find it uncleaned. I was able to call the front desk and they did send someone right down to clean it. We found out about the pool after getting our kids suits on and arriving to the pool with a closed sign on it. The hotel did direct us to another pool and a nearby property which was a dump. The hotel was not very apologetic about the pool. It would’ve been nice if they offered a discount on our stay or a food/bev we age coupon or something. As we were there for 4 days and again, only chose this hotel for the pool, which was the one thing our kids were looking forward to in this trip.
Stayed 3 nights in May 2021
Response from Brett Upchurch on Jun 14, 2021
Dear Regan, We appreciate you taking the time to provide your feedback. We are truly sorry the pool was closed for upgrades while you were with us. We had planned to do this while we were closed in May, but the unpredictable mountain weather didn't provide us with enough dry days to complete it. I apologize about the cleanliness of your room. We can definitely use as an opportunity to review with our team to make sure windows and furniture are getting inspected on a daily basis. That should not have been missed. Thank you again for the feedback. Have a fantastic rest of your summer.

6/10 Okay

Robert

Liked: Property conditions & facilities
Stayed 3 nights in May 2021
Response from Brett Upchurch on Jun 1, 2021
Dear Robert, We appreciate you taking time to respond. We are working hard to always be improving our product to create memorable experiences for our guests.

8/10 Good

Verified traveler

Stayed 3 nights in Apr 2021
Response from Brett Upchurch on May 3, 2021
Thank you for the rating and staying with us at Hotel Terra Jackson Hole.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was close to the sky lift, staff was very nice and the hotel had a car service that would drop us wherever in the village
Stayed 6 nights in Feb 2021
Response from Brett U. on Feb 26, 2021
Thank you for the great feedback and 5 star rating. We appreciate the support

10/10 Excellent

enrique

Stayed 7 nights in Dec 2020
Response from Brett Upchurch on Dec 23, 2020
Dear Enrique, Thank you for the great rating and support.

10/10 Excellent

theodore page

Stayed 4 nights in Dec 2020
Response from Brett Upchurch on Dec 22, 2020
Dear Theodore, Thank you for the support.

10/10 Excellent

enrique

Stayed 1 night in Dec 2020
Response from Brett Upchurch on Dec 22, 2020
Enrique, Thank you for the great rating. We appreciate the support.