Lobby sitting area

Reviews of Jenny Lake Lodge

4 out of 5
Jenny Lake Lodge
N Jenny Lake Jct, Moose, WY

Reviews

8.8

Excellent

Rating 10 - Excellent. 35 out of 58 reviews" "
Rating 8 - Good. 15 out of 58 reviews" "
Rating 6 - Okay. 5 out of 58 reviews" "
Rating 4 - Poor. 3 out of 58 reviews" "
Rating 2 - Terrible. 0 out of 58 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

CArol

Liked: Cleanliness, staff & service, property conditions & facilities
Extraordinary everything; the well trained and engaging staff, the grounds, maintained but not overly manicured, the details outside and inside the cottage rooms, excellent wranglers for horse ride - a perfect ride. Beds and pillows are perfection. Thanks to Al the staff that you see and don’t see for a perfect stay.
Stayed 1 night in Sep 2023

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good in all respects
Stayed 1 night in Sep 2023

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful setting. Friendly staff. Delicious meals.
Stayed 1 night in Jul 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jul 2019
Response from Andrew Gard on Jul 23, 2019
We're happy that you stayed with us. I would love to know what could have changed your stay from a 4 out of 5 to a 5 out of 5.

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay at Jenny Lake Lodge. Compared to our time at the Lake Yellowstone Hotel, where the seasonal staff seemed to still be learning the ropes, the team at Jenny Lake was extremely well trained and solicitous. The setting is gorgeous; the property is lovely; and the food in the dining room is tasty, fresh, and often local. Two things for new visitors to note: the cabins aren't large. At this price point, one might expect more square footage, but the cabins are more cozy than spacious. Second, breakfast and dinner are included in the price, but gratuities are not. All that said, staying at Jenny Lake is a truly special experience that I would recommend to anyone.
Stayed 3 nights in Jul 2019
Response from Andrew Assistant General Manager on Jul 9, 2019
We are so glad that you enjoyed your time with us at Jenny Lake Lodge. It is always great to hear that the staff lived up to your expectation. We hope to have you come back soon.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
It’s located in the Teton National Park. And is in such a beautiful setting.
Stayed 2 nights in Jun 2019
Response from Andrew Assistant General Manager on Jul 9, 2019
Thank you for staying with us during your time in the National Park. We hope to see you again.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jenny Lake Lodge is situated in a very beautiful location in the grand Teton national Park. It has history and charm.
Stayed 1 night in Jun 2019
Response from Andrew Assistant General Manager on Jul 9, 2019
We are so glad you enjoyed the history of the area and the rustic charm. We hope that you come back again soon.

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fun experience but a bit isolated.
Jenny Lake Lodge is a very charming, rustic and delightful lodge. All of the service people are enthusiastic and helpful. The restaurant was very good although expensive. I gave it four stars because while the general location inside the park is good, the lodge itself is not on or in sight of the lake, and there are minimal views of the area except from directly in front of the small central lodge building.
Stayed 1 night in Oct 2018

8/10 Good

Roland

Liked: Cleanliness, room comfort
Stayed 3 nights in Sep 2018
Response from Andrew Gard Assistant General Manager on Oct 2, 2018
Thank you for taking the time to review your stay. We hope you'll think about coming back to see us in the future.

8/10 Good

N., England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location!
Great stay at Jenny Lake. Beautiful location, cosy cabin, staff really friendly and helpful. Only a fine dining option (collared shirt needed); it is expensive, but very good. Great hiking nearby - easy walk to Jenny Lake itself, then you can hike all the way round it.
Stayed 4 nights in Sep 2018
Response from Andrew Gard Assistant General Manager on Oct 2, 2018
Thank you for taking the time to review your stay. We are so happy that you enjoyed your time with us. We hope to see you again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2018
Response from Andrew Gard Assistant General Manager on Oct 2, 2018
Thank you for taking the time to write a review. We hope to see you again soon.

10/10 Excellent

jennifer

Highly recommend.
Highly recommend. Excellent service. Our lodge had a wonderful view of the Tetons. Couldn't have been better. We had all inclusive package and enjoyed it. Food was very good. Went horse riding which was excellent. Lodge was very clean, very nicely decorated.
Stayed 2 nights in Sep 2018
Response from Andrew Gard Assistant General Manager on Oct 2, 2018
We are so glad that you enjoyed your stay with us. I'm glad that you enjoyed the view from your front porch of such amazing mountains. We hope to see you again soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2018
Response from Andrew Gard Assistant General Manager on Oct 2, 2018
Thank you for taking the time to write a review. We appreciate your feedback and look forward to serving you in the future.

4/10 Poor

David, Golden, co

Liked: Cleanliness, room comfort
Disliked: Staff & service
Had to check out a day early due to a family matter. The general manager would have nothing to do with us. They would not refund us for one night. We will never go back. Worst customer service I've ever seen.
Stayed 2 nights in Aug 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018
Response from Andrew Gard Assistant General Manager on Oct 2, 2018
We're so happy that you took the time to review your stay with us. We hope that you will come back and visit us soon.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2018
Response from Andrew Gard Assistant General Manager on Oct 2, 2018
Thank you for taking the time to write a review. We appreciate your feedback and hope to see you again soon.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice but over priced
We stayed 2 nights, had a lovely lodge cabin which was convenient to hiking and touring. It seemed over priced and not necessarily worth the extra cost. We didn’t have dinner in the lodge but dined at the Signal Mountain Lodge which is on the lake.
Stayed 2 nights in Jul 2018
Response from Matthew Kitson on Sep 11, 2018
Thank you for your feedback James. We're continuing to think of ways we can add value to our guests stays, and I hope you'll come visit us in the future to see what we've come up with!

10/10 Excellent

George, Colorado

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well trained staff. Great service Food exceptional
Stayed 3 nights in Jul 2018
Response from Matthew Kitson on Aug 4, 2018
Thank you so much for your input Sir! We hope you will choose Jenny Lake Lodge again the next time your travels bring you to the Tetons.

10/10 Excellent

Stan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth every penny
Very accommodating staff, great food, unique lodging, and the most amazing views of the Grand Tetons.
Stayed 2 nights in Jul 2018
Response from Matthew Kitson on Aug 1, 2018
It sounds like you received the full Jenny Lake Lodge Experience! I'm happy that everything was to your liking, and we hope to see you again in the near future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best of the Tetons
Incredible place wonderful people overwhelmingly great experience
Stayed 1 night in Jul 2018
Response from Matthew Kitson on Aug 1, 2018
Thank you very much for your review! We always love to hear guest feedback.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very cozy & comfortable cabins, but a little high-priced for what you get. Also, the dining room is "jacket-preferred", not expected when you're on a National Parks tour.
Stayed 1 night in Jul 2018
Response from Matthew Kitson on Aug 1, 2018
Our apologies for not informing you of our dining room dress code. Thank you very much for the feedback as it will help us to improve our offerings.

10/10 Excellent

Dana, Alabama

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jenny Lake Lodge
Jenny Lake Lodge is absolutely gorgeous! The rooms are clean and cozy. Staff cleans rooms daily, and they deliver ice as well. I wasn’t expecting this for a Lodge. They go above and beyond with ensuring comfort during the stay. The staff members are friendly and professional. Some cabins are duplex while others are single. The bedding is divine! High quality! There were several deer that stayed near the lodges. The surrounding trails and lakes are breathtaking. Patrons will pay $35 to obtain a pass for entry into the Great Teton National Forest for a week. The dinners have great reviews. They request a jacket and dress attire. Unfortunately, we didn’t know this before packing. Guests should know meals are approximately $100 each. The Chef hand picks all ingredients. We will be prepared for our next visit! Jenny Lake Lodge is my new favorite place...a little slice of Heaven on Earth! You will not be disappointed!
Stayed 6 nights in Jun 2018
Response from Matthew KItson on Jul 8, 2018
Thank you for your feedback Dana! So sorry that you weren't properly notified about our dress code. We will make sure to take even better care of you next time you visit.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect place to relax and unwind
Just plain lovely experience. Wonderful hiking nearby. The food is exceptional and so is the staff.
Stayed 3 nights in Jun 2018
Response from Matthew Kitson on Jul 8, 2018
Thanks for sharing! We always appreciate guest feedback and hope you welcome you in again one day.

10/10 Excellent

Laura, Chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming cabin with a stunning view.
A jewel in the wilderness. Fine dining. Luxurious bed and cozy cabin. Lodge lobby was beautiful. Lodge offers bikes, horseback riding and more. We had a wonderful stay and took a long hike around Jenny Lake. The mountain view was just incredible.
Stayed 1 night in Sep 2017
Response from Matthew Kitson on Aug 4, 2018
Very happy to hear that you enjoyed your experience with us! Please come see us again in the near future.

6/10 Okay

Verified traveler

Over Priced , There are much better places for less.
Stayed 3 nights in Oct 2017
Response from Matthew Kitson on Aug 4, 2018
I'm very sorry that you felt this way about your trip. We are currently working on ways to build in more value to our guest experiences. We hope that you'll give us a chance to surpass your expectations if you decide to return.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rustic paradise
Incredible location. Purposefully rustic. The most helpful cordial staff I have ever encountered. Can’t wait to go back. Photos taken right from our cabin porch.
Stayed 4 nights in Sep 2017

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Bathroom seemed very small and shower curtain need to be changed Bed were not comfortable at all
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredible total experience
The most wonderful stay! Food was incredible beyond belief, lodgings were rustic, cozy, clean, and comfortable. Inclusive activities really made this experience second to none in Jackson hole!
Stayed 1 night in Sep 2017

6/10 Okay

Jane

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Really negligent check in and check out. Hardly reflective of a 4-Diamond hotel.

8/10 Good

JEROME

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Real Nice Cabin
Great log cabin but so over priced! I pay less for nicer rooms in NYC. We were out hiking and exploring the Tetons from sun rise to sun set so really just used the bed, that's all.

8/10 Good

Pam and Steve, Bloomfield Hills, MI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extraordinarily expensive if meals are in package
Outstanding staff and amenities in a charming setting. The meals package (pre fixe breakfast and dinner) runs the rates up to eight hundred'ish per day. We eat mainstream food, so there was tremendous waste from our plates. One reason we don't do cruises is the emphasis on food; we prefer adventures. We've no regrets, but would not make the same choice if we ever return to the Tetons.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seems expensive but a great package
Seems expensive but the plan package includes excellent breakfast and dinner, and a great horse-riding experience

10/10 Excellent

Fred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely cabins with just right Rockies decor.
We enjoyed our one-night stand. Our only objection was being forced to eat a five-course, okay but overpriced dinner--the only choice at night. A la carte would have been much better.

10/10 Excellent

Ed, S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxury in the Tetons.
Jenny Lake Lodge is a must for anyone who enjoys nature and five star luxury travel. Everything is first class and the service is always delivered with a smile and a kind word.
The view at breakfast!

8/10 Good

Corporate Pete, New Hampshire

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Far From the Madding Crowd
This was my first trip to a national park. I picked a year that is breaking all previous attendance records and that fact was obvious at every facet of my trip. Crowds, traffic, noise and bad smells had me wondering whether I had a made a wrong turn into WallyWorld rather than Grand Teton. However, all that ceased every time I turned into Jenny Lake Lodge (JLL). JLL is a refuge within the national park. It is located in a magnificent setting, the best in the park of any lodge. It is quiet, allows access to major hiking trails without getting back in your car. The cabins are exceptionally clean, insanely quiet and the lodge provides small amenities which I appreciated given the fact that this place ain't cheap. In short, I highly recommend JLL. I did not partake of the gourmet dining, at NYC prices, though everyone I spoke with who did eat in the dining room seemed satisfied. There are two very local dinner options, each about 7 miles away where you can rub elbows with locals and guides, have a couple of drinks and eat like someone who is looking to escape corporate America, not embrace it in the wilderness. Each of the three nights I was at JLL there was a different guitar player in the lounge in the evening. Each musician was great, a nightcap, the music and quiet mountain air provides all you need to get the knots out of your psyche. Worth the price, do your head a favor and enjoy a few nights of bucolic bliss at Jenny Lake Lodge.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service
Don't hesitate to spend the money to stay here!
I was worried when I booked this room...but had no other choice of hotel venue since I booked so late. It was much more than I wanted to spend at $400+ a night. However, on arrival and then departure...I would have paid every penny and more. Basic, but clean and nice, individual small log cabins. Nothing to complain about them...just nothing out of the ordinary. Service at main lodge was impeccable. Actives each day such as astronomers/star gazing, classical guitarist, bird sanctuary visit, etc etc. 3 best things: 1) View of Tetons is second to none. 2) 5 course amazing dinner AND breakfast (INCLUDED in rate) for our family of 3. Only had to purchase our wine and alcoholic drinks with dinner. SERIOUSLY wonderful, gourmet meals (and yes I've travelled the world and have been blessed to enjoy much fine dining). 3) Horseback riding for my family of 3 INCLUDED in rate. Thought it would be cheesy and didnt want to go. Was the most amazing 2 hour guided horseback ride we have ever experienced through the mountains, up the mountains, down the mountains...riding through streams to cross them. Beautiful. WILL be back again. Don't second guess spending the money to stay here!

8/10 Good

Thom, Pittsburgh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3.5 star service at a 5.0 star price
In all fairness the entire park is complete financial extortion. $7 for a cup of tea, beer at 1$ an ounce $20 for a Microwaved hamburger. The staff was quick to point out that they "mostly work for tips". Just sad that the government auctions off the services to the highest bidder willing to be the most audacious in their financial extortion.

10/10 Excellent

William, Austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Oasis in the Tetons
Terrific time enjoying the mountains with a cozy morning and evening refuge. First class dining at 7,000 feet with unparalleled mountain views and incredibly friendly service.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

James, occidental, ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
favorite part was the horseback riding Mary Sue was great!

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Jenny lake lodge is an excellent place to stay. The service is impeccable and, as other reviewers have noted, the meals are perfect. And it's all in an amazing environment that still lets you feel like you got away from the crowds.

10/10 Excellent

Captain Guy, Las Vegas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcome Home!
Each and every person I encountered at the facility looked up, smiled, addressed me by name. I was not a visitor. I truly felt as if the lodge and it's surroundings were mine, and everyone else was just visiting.

4/10 Poor

Angela, Rockledge, FL

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Jenny Lake Lodge
Great location and beautiful background but that is all you get. Was very quiet because we did not have neighbors. Food was too expensive to eat there and room was cold with no working heat. They brought us two floor heaters and that helped. Nothing special about room but we really didn't hang out there at all. Was gone by sunup each day and didn't return until dark.

10/10 Excellent

Christian, Houston

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Staff
The staff is great - they give you a 5 star hotel experience.

8/10 Good

Pamela, Manassas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Visit
Intetesting visit ad emjoyef hiking and sight seeing. Rainy weather so no biking or horse back riding. Excellent food and great staff. The walking paths to the cabins and lodge very poorly lit making walking at night a hazard. Otherwise a nice stay with quiet charm.

6/10 Okay

Mrs. G., Erie, Pa

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place but only expensive meal options
We rented the room only with no meals included. The problem is the only dining options are the fixed price ones. And its a very high price. We had to leave the property to find a more reasonable meal. And its very hard to park your car around all the little cabins. Rather confusing as to where to park. We won't be staying there again. There are much more reasonable options

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view of mountains
Not on the Lake, and not a short walk, was a surprise. Beautiful view from front porch. Food at lunch was great but five course meal at $80 per head with dress requirements as only dinner option was a bit of a turn off. I'd go back.

6/10 Okay

Rod, Rio Verde, AZ

Liked: Cleanliness, staff & service
Nice but very expensive
The Lodge is not on Jenny Lake, but nearby. We were not informed that they expected coats at dinner. The room cost included dinner and breakfast, and free horse back riding. The suggested prices for dinner started at $70 to $85 per entre per person. Although included, with drinks and tips added, the tip alone was more than most fine restaurants.There are no other dining facilities within in 25 or 30 miles.The log cabims are in the woods and no view except the pines.

4/10 Poor

David & Helen

Liked: Cleanliness
Disliked: Property conditions & facilities
Isolated but in beautiful location.
Overall we came away the most disappointed with this hotel out of six we visited in the US and Canada. The bathrooms in particular were lacking considering it's star rating and cost and the service was patchy.