I had booked and paid for the £300+ room in Feb 2023, when we arrived around 4pm our check in was smooth and friendly. However when I went to our room I discovered it was the last room on the ground floor directly opposite the noisiest ice maker I have encountered in 30+ years of global travel in 5 star hotels. It was so loud and continuous you could hear it throughout the corridor but worse, it was very loud in our room with the door closed. I went to reception politely mentioned the issue and was told by the female reception employee that there was nothing they could do as the hotel was fully booked. To my surprise she offered a fan, and when I asked how this would stop the ice machine loud noise, she explained it would provide ‘white noise in our room to distract us from the external noise while we slept’ She was being serious! Her male colleague then stepped in and showed me on his screen that they had no alternative rooms. I accepted this but asked who should I complain to as I was not satisfied. He refused to give me a name, I then asked he come to my room to see if I was being unreasonable. He did and proceeded to remove the filters bashing them outside to remove the build up of dust. This didn’t change the machines high pitched continuous noise. He was angry with me so I suggested he come into the room to see if I was being unreasonable he refused. He then said he would turn it off but that it would upset the other guests, trying to make me feel bad. Not happy