Lobby sitting area

Reviews of Gravity Haus Jackson Hole

3 out of 5
Gravity Haus Jackson Hole
3345 West Village Drive, Teton Village, WY

Reviews

7.6

Good

Rating 10 - Excellent. 225 out of 625 reviews" "
Rating 8 - Good. 178 out of 625 reviews" "
Rating 6 - Okay. 87 out of 625 reviews" "
Rating 4 - Poor. 93 out of 625 reviews" "
Rating 2 - Terrible. 42 out of 625 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Brett

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gravity Haus went beyond our expectations. Rooms are comfy, warm, and well equipped although you can certainly tell it’s a renovation. Food and drink are great, staff is friendly, and location is unbeatable. Have to ask for extra towels and hallways are exposed to outdoors but rooms remain warm with limited draft. Overall would love to go back
Stayed 4 nights in Mar 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Nice Place
Stayed 3 nights in Mar 2024

10/10 Excellent

Sonja

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved our room.
Stayed 3 nights in Mar 2024

4/10 Poor

Sean

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Patrick

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! It’s challenging to find a parking spot here in Teton Village though!
Stayed 1 night in Mar 2024
Response from Viviana on Mar 18, 2024
Hi Patrick, Thank you for your review! We are delighted to hear that you enjoyed staying at our property, I would like to mention that our parking passes work for all the parking lots within the village. We hope to have you back soon!In Gratitude, Viviana Catacora - Haus Experience Manager

10/10 Excellent

ION

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2024

8/10 Good

Sean

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely redone. Quality staff and helpful.
Stayed 3 nights in Mar 2024
Response from Brakay on Mar 12, 2024
Hello Sean,Thank you so much for the kind words! We are very proud of our staff and I'm happy to hear that they made you feel welcome. We are always looking to improve and your words of encouragement provide us with a wonderful energy boost! I wish you a lovely rest of your winter.Sincerely,BrakayDirector of Rooms

6/10 Okay

christine

Liked: Staff & service
Great location. After staying at another property close to this I was underwhelmed. The staff is pleasant and accommodating. The rooms are technically an updated motel room. The odor (mold) and lack of modern structural updates such as central air, warm floors (ice cold), painted bathtubs resulting in paint chips floating in the shower water are an issue. The linen is anything but soft!! If staying here I strongly recommend not being situated at the end near the hallway door, early morning noise and slamming to say the least. Good for skiing and a decent breakfast but at $600 a night I would strongly advise that this is a motel that has been modernized. Again, staff was very friendly and competent.
Stayed 1 night in Feb 2024
Response from Brakay on Feb 28, 2024
Good afternoon Christine,Thank you for pointing out the friendliness and accommodating nature of our staff. I am genuinely sorry to hear you did not find value in your room. We are constantly working to improve our rooms and your review helps us prioritize our efforts. Every month we complete a new project and we never lose momentum. I hope that you enjoyed our amenities and location. Wishing you a wonderful rest of your winter,BrakayDirector of Rooms

6/10 Okay

Michael

Traveled with partner
Liked: Staff & service, property conditions & facilities
The biggest negative was the room heat. It was not adjustable and so noisy that it woke you up as it cycled on and off every 10 minutes.
Stayed 4 nights in Feb 2024
Response from Brakay on Feb 25, 2024
Good afternoon Michael,Thank you for taking the time to leave us a review. I am terribly sorry to hear that the hvac unit kept you up at night. I can't understand how you would classify it as "not adjustable" as the intensity and exact temperature can be adjusted. I will follow up immediately with the room you stayed in to check on the noise it makes. Please feel free to touch base with us during your stay in the future so we may get ahead of such issue. As an apology, I just refunded each night of resort fees to your credit card on file. Please feel free to reach out to the hotel with any questions or comments. Have a wonderful rest of February!Gratefully,BrakayDirector of Rooms

10/10 Excellent

Preston

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort close to base area!
Stayed 3 nights in Feb 2024
Response from Brakay on Feb 24, 2024
Present you are the best! Thank you dearly for the positive rating. We hope to host you again another season. Have a lovely rest of your winter!Gratefully,BrakayDirector of Rooms

10/10 Excellent

Howard

Liked: Cleanliness, staff & service, property conditions & facilities
Great location to ski lifts!
Stayed 3 nights in Feb 2024
Response from Viviana on Feb 19, 2024
Howard, thank you so much for your review! We are really happy that you had a great stay, looking forward to have you coming back soon. Sincerely, Viviana Catacora / Haus Experience Manager

10/10 Excellent

Christine

Traveled with family
Everything was absolutely wonderful!
Stayed 6 nights in Feb 2024
Response from Brakay on Feb 17, 2024
Good afternoon Christine,Thank you so much for leaving us a shining review! Hopefully we get to host you again in the future. Best Regards,BrakayDirector of Rooms

8/10 Good

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Brakay on Feb 17, 2024
Doug, you are the best! Thank you for giving us such positive credit. We hope to host you again in the future. Have a wonderful weekend!Gratefully,BrakayDirector of Rooms

8/10 Good

Doug

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome upgrades to an old hotel. Handy to everything. Staff was amazing
Stayed 3 nights in Jan 2024
Response from Brakay on Feb 17, 2024
Doug, you are the best! Thank you for giving us such positive credit. We hope to host you again in the future. Have a wonderful weekend!Gratefully,BrakayDirector of Rooms

6/10 Okay

Susan

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
It was a long uphill walk to get to the ski lift. Housekeeping was not every day. Outside corridor to get to elevator was very cold. Walking past the kitchen and dining area to get to hot tub. Only one Ice machine and it was on the lower level. I had to go outside to gain entry to ice machine. The prices for food and snacks was very high.
Stayed 7 nights in Jan 2024
Response from David on Jan 15, 2024
Susan,Thank you for your review. Please know that our housekeeping services are scheduled on an every third day rotation, but we do offer every day service upon request. And yes, we do have a few exterior corridors, which in the winter can be a little chilly. Fortunately, it is a very short distance to travel.We hope you enjoyed everything else about your time in Jackson Hole!David KingstonGeneral Manager

2/10 Terrible

Rebecca

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The door to the property was broken and there was a plywood door in its place. The property itself was dirty inside - when I went down for breakfast there were multiple tables that hadn't been cleared and crumbs on the bar stools and on the floor where I ended up sitting. The hot tub was not working for 2 of the days I was there, which I don't find acceptable for a hotel at a ski resort.
Stayed 7 nights in Dec 2023
Response from David on Jan 5, 2024
Rebecca,Apologies for the plywood door, the glass replacement was late in delivery so we had to at least cover it up to keep the cold out (it looks great now!).As for the condition of the restaurant, we're sorry we missed a few crumbs. And yes, the hot tub was down for a couple of days (things do occasionally breakdown), but we did our best to get a new pump installed ASAP, and cranked up the pool temperature while it was down.Wishing you the best,David KingstonGeneral Manager

10/10 Excellent

serguei

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars
Everything was good , Hotel in contraction but staff very friendly and helpful, very close to ski lift .
Stayed 7 nights in Dec 2023
Response from David on Dec 30, 2023
serguel,We are very pleased to hear that you found everything "good" and our team "friendly and helpful". We totally agree, we are "very close" to the lift and all the activity in Teton Village and the base of Jackson Hole Mountain Resort.Cheers to your next trip to Jackson Hole and another stay with Gravity Haus Jackson Hole!Wishing you the best,David KingstonGeneral Manager

6/10 Okay

Anne

Traveled with family
Liked: Staff & service
The rooms need work and are dark. The hotel is under construction and the restaurant is not opened
Stayed 4 nights in Dec 2023
Response from Viviana on Feb 19, 2024
Anne, thank you for your review, and we apologize for the challenges you encountered. Construction is finish and our restaurant is currently operating as normal, we will take notes on your recommendation for the rooms. We hope to have you back soon and offer you a great experience now that all our amenities are available. Sincerely, Viviana Catacora / Haus Experience Manager

4/10 Poor

Andrea

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Currently Avoid!
This place is currently in the middle of a massive remodel which it needs. Tiles falling off the hot tub pool. Walking around tools and construction materials just getting to and from your room. Construction noise of course. No food or bar service available. It doesn’t even have signage matching the name Gravity Haus on the exterior and has a plywood front door. The bellman service was good and the front desk ladies were friendly, but that was really the only positive part of the experience. Upon arrival our TV didn’t work so we spent the first 45 minutes of our stay cozy in our tiny room with their tech guy. He did manage to get it working, but it again failed at 6:00am in the morning. We didn’t feel like being cozy with him then, so we just had to live without it. There are many great options in Teton Village, and of course it Jackson. I would strongly recommend choosing one of them and not putting your trip in jeopardy by staying here currently during their remodel.
Stayed 1 night in Dec 2023
Response from David on Jan 1, 2024
Andrea,Please accept our sincere apologies! Our renovation project has taken much longer than anticipated.Please know that we are all doing our very best with what we have to work with at this point. The silver lining here is that once completed Gravity Haus Jackson Hole will be a game changer in Teton Village!Wishing you the best,David KingstonGeneral Manager

4/10 Poor

Tyler

Traveled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Beware of construction, poor experience.
Our 3-night experience at Gravity Haus started out promising, but quickly degraded after check in. First, I made the reservation before they announced the construction and acquisition. I received an email letting me know that the hotel was purchased, and to expect “minimal” disruptions during my stay. None of the resort amenities, with the exception of the hot tub, were available. No lobby, no restaurant, no ski storage, nowhere to go hang out outside the guest room. Despite this, we still had to pay the FULL RESORT FEE for all guests. While the hot tub was available, guests had to completely leave the hotel and access through an exterior gate due to the construction. Construction crews were working in every hallway the entire day. The room: on the smaller side, but comfortable. There was no plan made for ski equipment, given the storage lockers were unavailable. The walls/doors around the entry area were dinged and scratched - I’m sure from previous guests having nowhere to leave equipment. The room was advertised with a mini-fridge, but did not have one! So had to dispose of all refrigerated items on arrival. There was three people on our reservation (double queen room) and they only do housekeeping every three days. Yet the room only had two mugs, two K-cups, two sets of bath towels. Didn’t realize until we were in a morning rush to the slopes, and had to wait for housekeeping. Overall, a frustrating stay, given advertised expectations and premium price tag.
Stayed 3 nights in Dec 2023
Response from David on Jan 1, 2024
Andrea,Please accept our sincere apologies! Our renovation project has taken much longer than anticipated.Please know that we are all doing our very best with what we have to work with at this point. The silver lining here is that once completed Gravity Haus Jackson Hole will be a game changer in Teton Village!Wishing you the best,David KingstonGeneral Manager

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 4 nights in Dec 2023
Response from David on Jan 1, 2024
Chad,Thank you for the 5 out of 5 review! We appreciate you and hope you return soon.Cheers!David KingstonGeneral Manager

8/10 Good

Kathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
It was a great hotel, the only bad part was the fact that it was under construction. Very clean and comfortable beds.
Stayed 2 nights in Dec 2023
Response from David on Jan 1, 2024
Andrea,Please accept our sincere apologies! Our renovation project has taken much longer than anticipated.Please know that we are all doing our very best with what we have to work with at this point. The silver lining here is that once completed Gravity Haus Jackson Hole will be a game changer in Teton Village!Wishing you the best,David KingstonGeneral Manager

10/10 Excellent

Angie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. Very nice amenities.
Stayed 2 nights in Oct 2023

4/10 Poor

Sean

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Aching Back
Old motel with a modern update. Based on the photos you’d expect this place to be a nicer hotel than it really is. It’s really an old motel with a nice lobby and pool. The rooms were old and the bed was even older. Zero support on this mattress as I sunk in clear to the bottom. Back is out now.
Stayed 3 nights in Oct 2023

8/10 Good

Katie Ward

Liked: Cleanliness, staff & service
Stayed 7 nights in Sep 2023

8/10 Good

Khushro

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

David Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked everything about the property!
Stayed 7 nights in Sep 2023

8/10 Good

Ronald

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Ekaterina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Michelle

Stayed 5 nights in Sep 2023

10/10 Excellent

Kassie

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was so friendly. The breakfast at the on site restaurant is phenomenal. Very clean. Will def stay here next time we are in the area.
Stayed 3 nights in Sep 2023
Response from David on Oct 2, 2023
KassieThank you so much for the 5 out of 5 review! We're happy to hear you found our team "so friendly", breakfast "phenomenal", and our hotel "very clean".Until next time...David KingstonGeneral Manager

4/10 Poor

Andrew

Stayed 1 night in Sep 2023

8/10 Good

Chieko

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
This hotel is basic but modern, quiet, and clean.
Stayed 2 nights in Sep 2023
Response from David on Oct 2, 2023
Chieko,We're not sure how to respond to "basic", but we'll gladly take "modern, quiet, and clean"!We hope to see you again soon!David Kingston

4/10 Poor

Nicole

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Upon checking in, we were told to pay a holding charge of $500! This was not communicated to us in any way when we booked the trip through Expedia! We were VERY upset and in shock when they told us this as that’s a lot of money! The rooms are not the greatest. We wanted to use the steamer for our clothes and it was crusty and gross when we opened it with left over water in it. I wanted to use the blow dryer for my hair and when I took it out of the bag it was disgusting and old! The walls are thin where you can hear your neighbors talking. You can hear people walking upstairs above our room. The kitchen hours are open until 9pm but when we went to eat dinner there the guy said they closed the kitchen because nobody came around for dinner. It was only 7:30pm! After a long day of driving and traveling we were looking forward to a good meal and ended up having to drive all the way to town because things closed around 9pm. We were lucky enough to eat dinner there another night since we were early but a family came to order food around 8:20pm and you could hear the cook yelling and complaining that it was past the last call for orders. It’s like they wanted to get out of there quickly & didn’t care about customers. We used the jacuzzi/steamed pool and the lights and jets shut off before the closing time 2x in a row! Tiles in the pool were missing and the bottom of pool was a little dirty. For the amount you pay to stay here, it isn’t the greatest.
Stayed 7 nights in Sep 2023
Response from David on Oct 2, 2023
Nicole,We are so sorry to hear about your experience staying with us. This is certainly not the norm for us and certainly a discussion we will have with our entire team.Please know that had you mentioned any of this while you were in-house we would have taken immediate steps to correct ourselves and provide you with the stay you you expected.We hope you will return on your next trip to Jackson Hole to see that we have, in fact, corrected ourselves.Wishing you the best,David KingstonGeneral Manager

10/10 Excellent

Gordon

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was stocked with nice set of dinnerware. Loved the in-room fireplace. Hotel is located in a beautiful walking neighborhood setting.
Stayed 7 nights in Sep 2023
Response from David on Oct 2, 2023
Gordon,We really appreciate the 5 out of 5 review, and we totally agree with you on the in-room fireplace!Cheers!David KingstonGeneral Manager

10/10 Excellent

Jose, Chicago

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top quality comfort and food in a gorgeous environment and super friendly staff.
Stayed 1 night in Sep 2023
Response from David on Oct 2, 2023
Jose,Wow, "top quality comfort" and "super friendly staff' all in one review...we'll take it!We look forward to welcoming you back,David KingstonGeneral Manager

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Awesome staff
Stayed 2 nights in Sep 2023
Response from David on Sep 27, 2023
Stephen,Thank you so much! We think we have an "awesome staff" too.See you again soo?David KingstonGeneral Manager

8/10 Good

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff.
Stayed 1 night in Sep 2023
Response from David on Sep 27, 2023
Jorge,We're happy you enjoyed your stay. We hope to see you again soon.Cheers!David KingstonGeneral Manager

10/10 Excellent

Martha

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay here again!
Stayed 1 night in Sep 2023
Response from David on Sep 20, 2023
Martha,We are all very happy to hear that "would stay here again", and we hope that is very soon!Cheers!David KingstonGeneral Manager

8/10 Good

Tammy Menezes

Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing and clean room-fix a few things
Would have rated higher, but….rooms are too dim. They have a nice kitchenette area with absolutely no lighting nearby: we had to use flashlight to see the microwave. Please fix this. Bed was very comfortable, room very clean. Please provide additional blankets in room.
Stayed 2 nights in Sep 2023
Response from David on Sep 19, 2023
Tammy,We're sorry to hear that you required more lighting in your room. Please know that had we known we would have been happy provide you with additional lighting.Wishing you the best,David KingstonGeneral Manager

10/10 Excellent

CURTIS

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from David on Sep 20, 2023
Curtis,Thank you so much for the 5 out of 5 review! We're happy you enjoyed your stay.Until next time...David KingstonGeneral Manager

8/10 Good

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for a night stay
Stayed 1 night in Sep 2023
Response from David on Sep 20, 2023
Curtis,Thank you so much for the 4 out of 5 review! We're happy you enjoyed your stay.Cheera!David KingstonGeneral Manager

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great in/outdoor concept.
Stayed 3 nights in Sep 2023
Response from David on Sep 20, 2023
Jason,Thank you so much for the 5 out of 5 review! We're happy you enjoyed your stay.Until next time...David KingstonGeneral Manager

10/10 Excellent

Jack

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Adjoining room very noisy
Stayed 1 night in Sep 2023
Response from David on Sep 20, 2023
Curtis,Thank you so much for the 10 out of 10 review! We're happy you enjoyed your stay (after we quieted down the room next door!).We hope to see you again!David KingstonGeneral Manager

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Sep 2023
Response from David on Sep 20, 2023
Paige,Thank you so much for the 5 out of 5 review! We're happy you enjoyed your stay.Until next time...David KingstonGeneral Manager

4/10 Poor

Lisa

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Broken AC, toilet running. Staff not able to manage problems.
Stayed 1 night in Sep 2023
Response from David on Sep 20, 2023
Lisa,Please accept our apologies for the air conditioning and toilet issues you experienced, and thank you for letting us know while you were still here. I'm happy that we were able to resolve these issues and trust that you enjoyed the remainder of your stay.Wishing you the best,David KingstonGeneral Manager

2/10 Terrible

John

Disliked: Cleanliness, staff & service
8.25% amenity fee? No maid service. No thanks!
Stayed 2 nights in Sep 2023
Response from David on Sep 20, 2023
John,Please know that our resort (amenity) fee is in line with all other hotels in Teton Village. As for maid (room attendant) service, as explained at check-in as well as on the info card in your room, we do offer daily maid service upon request. Otherwise, we fully clean rooms every third day.We do hope you enjoyed your time in Jackson Hole.Wishing you the best,David KingstonGeneral Manager

10/10 Excellent

John H

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 7 nights in Aug 2023
Response from David on Sep 20, 2023
John,Thank you so much for the 5 out of 5 review! We're happy you enjoyed your stay.Cheers!David KingstonGeneral Manager

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel
Amazing hotel. Staff is excellent. Room was huge with a microwave, fridge, sink, dishes etc. oh and a balcony which I used every night. So clean and spacious. And area is perfect for traveling into Grand Teton NP or the town of Jackson. Absolutely perfect. I can’t say enough. Staff and housekeeping are awesome
Stayed 5 nights in Aug 2023
Response from David on Sep 20, 2023
Linda,WOW, thank you so much for the 10 out of 10 review! We're happy you enjoyed your stay and found our hotel to be "Amazing".Until next time...David KingstonGeneral Manager

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean, updated, room was huge! With kitchen and balcony, staff was Awesome! , Housekeeping was excellent. Best place to stay in Teton Village, Or Jackson or Grand Teton National Park.
Stayed 2 nights in Sep 2023
Response from David on Sep 20, 2023
Linda,Thank you so much for the 5 out of 5 review! We're happy you enjoyed your stay.We hope to see you again soon!David KingstonGeneral Manager