Ratings based on 438 Verified Reviews

They paid and stayed. We double-checked.
3.4 out of 5
71% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.1 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful area

Posted Sep 29, 2014
The hotel was located in a beautiful location, the hotel staff was helpful and friendly. I definitely would stay there again.
1 out of 5
by A verified traveler

The only plus is location

Posted Sep 23, 2014
Pros: The location. That's it.
Cons: In rooms, the beds, the lighting, the climate control. Outside, the siding, the walkways, and clean up the garbage. Restaurant, clean it up!
Location: It's Jackson Hole, so the outdoors is at your feet in every season!!!!
The Inn at JH needs major work. The outside is run down and dirty, with trash in the corners of the building near the elevator, and the walkways are rough enough to trip you if you are not carful. The room was unbearably hot at night, and the staff could not fix the air conditioner. The bed was one of the worst I have encountered in over 50 years of travel--it needed replacing years ago. The lights in the room were poorly placed and too few and made the room too dark all the time. The breakfast was terrible...served by a young uncoached staff (unshowered, inattentive) in a very dirty room shared by junk in the corners. It's appalling that they charge so much for such a dive, and it's sad that such a wonderful location is being squandered by obvious lack of hotel management.
4 out of 5
Recommended
for Everyone
by A verified traveler from Georgia

Very convenient to all the action! Helpful Staff.

Posted Sep 22, 2014
Pros: Comfortable. Helpful Staff.
Location: On outskirts of village, so quiet. But that is good!! Easy to walk 50 yards to anything you might be interested in.
Just needed place to stay for one night before and one night after epic hike on the Teton Crest Trail. Staff stored our luggage for us while on hike. Thank you very much!! Good breakfast too!
1 out of 5
by A verified traveler

Biggest disaapoinment

Posted Sep 19, 2014
Pros: Leaving
Old dingy dirty room in which the keylock would not work. Breakfast area was disgusting.
5 out of 5
Recommended
for Everyone
by A verified traveler from Mesa, Arizona

Great Inn central to Grand Tetons and Jackson

Posted Sep 18, 2014
Pros: Room had all the right amenities, including 2-burner stove, small sink, and a refrigerator that was already chilled when we arrived.
Location: Easy access to Grand Teton national park and outstanding hiking trails and tremendous bike paths right outside the door. Good food close by.
We had an outstanding time staying at the Inn at Jackson Hole. The inn is located in the Teton Village, 3 miles from the south entrance to Grand Teton National Park. Using this entrance allows you to drive 9 miles to the main eastern entrance to the park, although the entire 8 days we were there the road was closed - Grizzly bears had decided the road gave them great access to the Huckleberry crop growing alongside the road. If they were black bears we would have been able to use the road, but since they were Grizzlies the Rangers shut the road down. Thank you... The hotel was a great place to stay. There are quite a few other hotels and stores in Teton Village, along with a gas station, grocery store, etc. We used our room as a place to sleep, in between hikes in the Tetons and Yellowstone. Outstanding! We had a gas fireplace in the room, which provided both a sense of beauty and warmth for those chilly (19 degree) early-September mornings. The town of Jackson is only 12 miles away, but the Inn gives you an experience outside total civilization while being within easy walking distance of outstanding 4-star restaurants, such as the Mangy Moose. We loved it there and plan to go back as soon as possible.
2 out of 5
by A verified traveler

Jackson Wyoming

Posted Sep 16, 2014
Pros: nothing
Cons: everything
Disappointing to say the least. Room was horribly worn. There was not an elevator to the 3rd floor, could hear outside noise all night. They could not guarantee parking anywhere close to the hotel.
2 out of 5
by A verified traveler

Posted Sep 16, 2014
Pros: The room was comfortable enough, although it showed signs of wear and poor upkeep.
Cons: The complementary breakfast was one of the worst we've seen. Dirty counters, uncooperative staff, very limited selection of food.
Location: The location, in Teton Village, is beautiful.
The Inn at Jackson Hole is a hotel past its prime. The setting is gorgeous, but the hotel was poorly managed and poorly kept. All vending machines in the hotel were broken, the roofing shingles were falling off in places, the cover for the fan in the bathroom was hanging off center, the bathroom was only moderately clean, and, worst of all, the complementary breakfast was abysmal. We would not recommend going to this hotel until they've put some money and care into it.
2 out of 5
by A verified traveler from UK

Maybe OK as a ski lodge. Poor standard all round.

Posted Sep 12, 2014
Pros: Must have been a super place when new. Could be again.
Cons: Everything
Location: Location by Grand Teton was attraction. During evening saw bear, moose and elk only few miles from Teton Village.
Reception seemed great. Entered room to find it full of clothes on hangers and bed unmade. Clearly still in use. Thank goodness no one home!! Desk was surprised. Allocated an upgraded suite which was OK but tired decor. Dirty bath towel on cistern in bathroom in 2nd room, ugh. Breakfast was like an old style transport cafe. Borderline cleanliness. Waffle maker filthy ugh. Food running out and no staff for ages. Lots of customers waiting!
2 out of 5
by A verified traveler

Posted Sep 9, 2014
We thought the reservation was for king room but was not
2 out of 5
by A verified traveler

Won't be staying here again.

Posted Sep 8, 2014
Location: Location is TERRIFIC. At the base of the mountain in the heart of Teton Village. Restaurants and shopping within walking distance.
We make an annual trip to Teton Village as part of a bike race. I've stayed in many of the local resorts and this was the worst experience I've had. The woman at check in was not especially accommodating or helpful. She took forever to check us in and had to go into the "back room" several times to get it done. Perhaps she was new enough that she needed coaching? So why wasn't the coach out there meeting and greeting too? The room itself was okay although the property is old. They've tried to update it but have spent their money in places that don't make much sense to me (style over substance). Funny to see a granite-look countertop in the bathroom with old tile on the shower enclosure, along with dirty, worn carpet. The floors above us creaked with every step of our "neighbors" who, of course, seemed particularly busy that night. Given the rest of our experience, it seems appropriate that the clock/radio was flashing 12:00...