Lobby sitting area

Reviews of OYO Hotel Brownsville TN I-40

2 out of 5
OYO Hotel Brownsville TN I-40
110 Sunnyhill Cove, Brownsville, TN

Reviews

5.2
Rating 10 - Excellent. 9 out of 57 reviews" "
Rating 8 - Good. 9 out of 57 reviews" "
Rating 6 - Okay. 5 out of 57 reviews" "
Rating 4 - Poor. 13 out of 57 reviews" "
Rating 2 - Terrible. 21 out of 57 reviews" "

5.4/10

Cleanliness

6.6/10

Staff & service

4.8/10

Amenities

5.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Brooke

Disliked: Staff & service, amenities, property conditions & facilities
TERRIBLE.
Stayed 1 night in Feb 2024

4/10 Poor

Pamela

Liked: Staff & service
Disliked: Cleanliness
Customer service was great .. my room was clean. But there was a gap in the door where light was coming in. Commode needed cleaning inside and out. Walls need paint. There was dust all over the air conditioner vents. I wiped part of the down by the bathroom sink. Shower curtain needs to be changed. Also my room was suppose to be non-smoking. There was an ashtray with cigarette residue in it.
Stayed 1 night in Nov 2023
Response from Charles on Jan 22, 2024
Hi, Pamela! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Barbara

4/10 Poor

Christina

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Ammy on Jan 22, 2024
Hi, Christina! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Noah.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023

4/10 Poor

Jeremiah

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Not a thing
Stayed 4 nights in Oct 2023
Response from Tim on Dec 5, 2023
We are sorry the stay turned out to be an average one, Jeremiah! We have checked the reviews and the problems within our services that have bothered you and we are working on it. Just take this as an off-case, this is certainly not how we treat our guests. Hope to get another chance soon so that we can make things up for you with an awesome stay ahead. Regards, Tim

6/10 Okay

Carol

Stayed 1 night in Sep 2023
Response from Ava on Oct 17, 2023
Hi, Carol! We are sorry to see that our guest is not completely satisfied. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Ava

2/10 Terrible

Bob

Stayed 1 night in Aug 2023
Response from Tim on Dec 5, 2023
Hi, Bob! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim

2/10 Terrible

Terry

Disliked: Cleanliness, staff & service
I was told i could get a different room because i was coming into early. Was not informed that I would have to pay extra for this. The front desk was training someone when i arrived. She informed me of the extra charge I paid it. They took my drivers license to make a copy and never returned it to me. I did not realuze this until i was getting ready to go get something to eat and inform the front desk that i had just killed several roaches. The gentleman at the front desk said he was sorry never once mentioned trying to comoensate me for this. But she added it to bill. I know this because when i looked at my booking site it was 10 dollars more. I paid this fee at the hotel. The room was not clean. Sheets had marking on them and there was hair on the floor. Once again I killed several roaches in the room was not compensated for this. There were no other rooms they could put me in for this inconvenience. Poor management unclean and unsanitary rooms. I will never stay at this establishment again. Nor will recommend it to anyone else. Im still having to pay for a room not suitable to sleep in. Would have went somewhere else but did not have the funds. Wish i had taken photos. Rm # 110
Stayed 1 night in Sep 2023

10/10 Excellent

Leon

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient to the interstate downtown Brownsville.
Stayed 2 nights in Sep 2023

4/10 Poor

Erik

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The places advertising your hotel should have updated pictures, Mention Construction. Pool non existant as its been slabbed over with concrete? Also i selected and requested a non smoking room and the decorative blanket had burn holes... and an ash tray? Not All the lights work. Jacuzzi in room, some jets need fixing. Hair in the bed, and a sheet for a blanket... Small tv for a suite i was too tired to do a thorough lookthru. Only positive thing were the minor interaction with staff, they seemed nice. And the walls seemed pretty soundproof.
Stayed 1 night in Sep 2023
Response from Noah on Sep 11, 2023
Hi, Erik! Please accept our sincere apologies for the disappointment caused. We agree that the lack of cleanliness is highly unacceptable. So we request you to please take this as an off case since we are thoroughly fixated over cleanliness and is one of our basic aspects under consideration to serve our guests with. Rest be assured, we have updated our team to take the required action immediately to resolve this issue. Have a great day ahead. Regards, Noah

10/10 Excellent

Deirdre

Liked: Cleanliness, staff & service, property conditions & facilities
Although the property was undergoing renovations, this pales in comparison to the benefits that I enjoyed during my stay. You see, I grew up in Ripley, and trips home are bittersweet because my parents have gone home to be with the LORD
Stayed 2 nights in Sep 2023
Response from Eva on Sep 11, 2023
We are happy to see you liked the stay, Deirdre! It will be great if you could spread the word among your circle. Have a pleasant day ahead. Regards, Eva

2/10 Terrible

Eton

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Joey on Sep 11, 2023
We are sorry for the inconvenience caused to you, Eton! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Joey

2/10 Terrible

Joel

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
The whole room was dirty with stains all over the walls. The bathroom was dirty and the shower was not clean. Hair and dust in the bed sheets will not stay again. For the price there are way better options.
Response from Eva on Sep 11, 2023
Hi, Joel! We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Eva

6/10 Okay

Linda

Disliked: Cleanliness, property conditions & facilities, room comfort
Beware: cheap comes at a price
The towels were stained, one of the workers used our toilet and left sketch marks. The entire place was under renovation, outside and inside which we did not learn until we pulled into parking lot. Will never return!!
Stayed 1 night in Aug 2023
Response from Maria on Sep 11, 2023
Hi, Linda! We are very sorry that you have had an uncomfortable experience with us. Cleanliness is something about which we are particular and can not compromise, of course, we never want our visitors to face these problems. Thank you for raising this problem, and be assured that we will take this up and address it immediately. In case something else, please contact us. Regards, Maria

2/10 Terrible

David

Stayed 1 night in Jul 2023
Response from Eva on Sep 11, 2023
Hi, David! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Eva

2/10 Terrible

Melissa

Traveled with partner, Traveled with pets
Disliked: Cleanliness, amenities, property conditions & facilities
Entire property under construction. Roof was partially missing, room was not clean, and bolt in door was stripped. Not at all worth the price!
Stayed 1 night in Jul 2023
Response from Joey on Sep 11, 2023
Sincere apologies, Melissa! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is a pleasant one. Regards, Joey

2/10 Terrible

Janet

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't book hotel online, there's no rooms
I booked a room on Hotels.com standing outside the hotel. I walked into the hotel and was told they had no rooms left, that my booking was not valid and they would cancel my booking. They said this happens all the time. I am still fighting with Hotels.com over this issue.
Stayed 1 night in Jun 2023
Response from Lisa on Jun 24, 2023
Hi, Janet! We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Lisa

4/10 Poor

Michelle

Did not stay there
Did not stay there! This needs to be taken off Hotel.com.
Stayed 1 night in Jun 2023
Response from Ava on Jun 21, 2023
Hi, Michelle! Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Ava

10/10 Excellent

James

Liked: Cleanliness
More than expected. Specially decorated room with a jacuzzi. Nice. Not what I reserved but I will take it.
Stayed 1 night in Jun 2023
Response from Ava on Jun 21, 2023
Hi James! Thanks for taking out time to share your prestige review with us. We take pride in giving outstanding services to our customers and we are overjoyed to receive your compliments and appreciation. Regards, Ava

2/10 Terrible

Anthony

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
You get what you pay for.
Don’t always go for the cheapest hotel when traveling. The keycard wasn’t always working. Had to go back to the front desk multiple times. Very old & dirty hotel.
Dirty bed sheets
 Not clean
Left over junk from previous guest
Dirty countertops
Stayed 2 nights in Jun 2023
Response from Ava on Jun 21, 2023
Hi, Anthony! We deeply regret the unpleasant experience you had with us. Thanks for notifying this issue and be assured we will be taking this up and rectify it at the earliest. Feel free to reach out to us for any further queries. Have a nice day ahead! Regards, Ava

2/10 Terrible

L.V.

Stayed 1 night in Apr 2023
Response from Barbara on May 24, 2023
Hi, L.V! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Barbara

2/10 Terrible

Carol

Got to location and had no room for me. Had to go to another hotel
Stayed 1 night in Apr 2023
Response from Ammy on May 4, 2023
Hi, Carol! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim

2/10 Terrible

Terri

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible service, we stayed 3 nights and they gave us two bath towels , one hand towel and two wash rags for two people for 3 nights. No Kleenex . They did not clean the room or bring us anymore towels etc . We had no soap . Door has 1 inch gap along bottom ( no weather stripping- or door sweep) and the sides also , You can see outside and we had water from the rain come in the room and had to use one of our bath towels! The bathtub / shower was filthy and the floor was not mopped and the base of the toilet was filthy. The mirror over the sink was so dirty you couldn't see, we had to use a washrag and towel to clean it. The bathroom light over the shower had no globe and open socket ! The toilet seat did not fit the toilet as it was an elongated toilet with a round seat. Bulkhead above the sink was open and you could see the cement floor above and they had plastic bags plugging the holes. Every corner of the room had dirt , bugs and was awful. We had a king bed that had a queen top sheet that was too small as was the comforter. The manager, and two supposed cleaners and they clearly do not know how to clean and rude. After the first night we asked to move to different room if it was cleaner etc..they showed us the room next to the one we were in and it was just as bad as ours , so we didn't move. It was a horrible stay and will never go there again. Oh and our room smelled like pot ! Hotel is maybe a 1 star at best.
Response from Lisa on Apr 12, 2023
Hi, Terri! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Lisa

2/10 Terrible

nita

Liked: Staff & service
Disliked: Property conditions & facilities
Awful awful awful
I don't often leave reviews unless my experience is awesome or awful. The gentleman that checked me in was very nice, and the bed was comfortable, but that is all that was good about this 1 night stay. Room 105: No door lock to keep door from opening from the outside (The one that only allows the door to open a couple of inches) No TV remote. TV was just leaning against the wall and the on/off control was to plug and unplug it. No tissues in the room. Sink leaked badly. Felt the water splashing on my feet when I had the water running. Only 2 very thin pillows on a king size bed. Most hotels usually have 4. Cleanliness of bedding was questionable. And peeling paint and/ or wallpaper was bad. Don't stay here unless you just need to sleep really bad. I had never heard of this hotel chain, and I won't stay at another one!
Stayed 1 night in Mar 2023
Response from Ammy on Mar 23, 2023
Apologies for the problems you had faced, Nita! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim.

8/10 Good

Donald

Stayed 1 night in Mar 2023
Response from Eva on Apr 6, 2023
Hi, Donald! Thanks a lot for staying with us. So glad to know you liked our services. Keep this love coming :) Regards, Eva

10/10 Excellent

Denina

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Ammy on Jan 18, 2023
Thanks for the positive rating, Denina! Hope to welcome you again soon. Regards, Noah.

8/10 Good

Janice

Liked: Staff & service, amenities
Stayed 1 night in Jan 2023

2/10 Terrible

Katrina

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom light was dim did not work. Pillow had red stains on it. I was too exhausted from driving to make a complaint. Roll of tissue was used in bathroom , not a fresh roll. The bed only had one layer of sheet. Second lamp light didn’t work
Response from Ava on Nov 11, 2022
Hi, Katrina! Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Ava

4/10 Poor

Toan

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel too old...
Stayed 1 night in Oct 2022
Response from Ammy on Nov 4, 2022
Hi, we are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Tim

6/10 Okay

Jessica

Traveled with partner
Liked: Staff & service
The stay was ok. The hotel needs a lot of updating. The lady at the front was nice.
Stayed 1 night in Sep 2022
Response from Ammy on Oct 3, 2022
Hi, Jessica! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Noah

2/10 Terrible

William

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst room in more than 25 years of housing.
We arrived about 8:30 PM, and the office was closed, but there was an attendant on duty who registered us. We went to the room. List of things that resulted in the rating we gave the room: some lights didn't work; there was a dead roach on the toilet; the mattress was really hard, there was a queen-sized sheet on the king-sized mattress. The TV controller didn't work; the only king room left was one with a jacuzzi, which we did not use. Whole room needed a makeover.
Stayed 1 night in Jun 2022
Response from Ammy on Jul 10, 2022
Apologies for the problems you had faced, William! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

2/10 Terrible

Brandee

Stayed 1 night in Jun 2022

2/10 Terrible

Donitta

Traveled with family
Disliked: Cleanliness
It was bad not good old bad bed bad bathroom and smells
Stayed 1 night in May 2022
Response from Ammy on May 14, 2022
Apologies for the problems you had faced, Donitta! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

8/10 Good

Clyde

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022
Response from Jane on May 9, 2022
Thanks for the positive rating, Clyde! Hope to welcome you again soon. Regards, Jane!

8/10 Good

Josh

Liked: Cleanliness, staff & service
It was ok!!
It was ok but could use new pillows, mattresses, and sheet sets.
Stayed 1 night in May 2022
Response from Jane on May 19, 2022
Thanks for the positive rating, Josh! We feel thankful to have honest feedback from you. It will help us to a better level of expertise. Have a pleasant day! Regards, Jane!

4/10 Poor

Kristin

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Joey on May 3, 2022
Hi, Kristin! Thank you for spending your valuable time to rate us. We will surely put in our continuous efforts to improve our services to ensure a better experience in the future. Regards, Joey

10/10 Excellent

Benito

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Jane on Mar 7, 2022
Hi, Benito! We are grateful that you took time out to rate us highly. We feel blessed to have your support. Regards, Jane!

8/10 Good

William

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
New Name, Older Building
Older, worn hotel, but clean & has great staff!
Stayed 2 nights in Jan 2022
Response from Cheshta on Jan 12, 2022
Thank you so much for the positive rating, William! Be assured, we will surely work on your feedback and ensure better services in the future. Regards, Ivy

4/10 Poor

Daralynn

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Horrible. Old, dirty and scary place to stay.
Stayed 1 night in Dec 2021
Response from Jacob on Jan 5, 2022
Hi Daralynn, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback. Regards, Jacob

2/10 Terrible

Susan

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay away, go next door
My room was full of roaches, bodily fluid stains and cigarette burns on the blanket. Random plastic bits all in my sheets. Holes in the wall, damage and stains on every surface. I asked for a refund after I turned the lights off and roaches started crawling on me. Was accused of either using the room to do drugs or meet prostituetes in. That for $65 I should not expect a clean room - that is a $100+ room. Had to pay $90 next door for a room and it was the best nights rest I have had in a while. No issues. Only $25 more. No reservation.
Stayed 1 night in Dec 2021
Response from Jane on Dec 31, 2021
Sorry for the hassle you faced, Susan! We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

8/10 Good

Larry

Business traveler
Liked: Staff & service, room comfort
Passing through, working.
Pleasantly surprised as OYO as a brand in the US has a terrible reputation. Good solid room with excellent front desk service!!!
Stayed 1 night in Dec 2021
Response from Clay on Dec 20, 2021
Thank you for your sweet words, Larry, We hope to give you a consistent service every time. Regards, Clay

10/10 Excellent

Liette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Jane on Nov 19, 2021
Hi, Liette! Thanks for rating us. We will make more efforts to serve you even better next time. Have a great day ahead. Regards, Jane!

10/10 Excellent

Caitlin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a very comfortable, clean and cozy room! We enjoyed our stay and if we are ever back in the area, we will stay here again!! Thank you!
Stayed 1 night in Oct 2021
Response from Cheshta on Oct 8, 2021
Hi, Caitlin! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Ivy

8/10 Good

Harry N

Traveled with family
Liked: Cleanliness, staff & service
You get what you pay for
Not the best hotel in the world, but the price was right. Biggest complaint was that the pillows were thinner than pancakes. Would stay here again, but bring my own pillow next time
Stayed 1 night in Jul 2021
Response from Jake on Aug 12, 2021
Thank you for your appreciation, Harry! We hope to give you a consistent service every time. Regards, Jake

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Place had everything I needed
Stayed 1 night in Jul 2021
Response from Noah on Jul 18, 2021
Hi, James. Thanks a lot for staying with us. Looking forward to hosting you soon. Regards, Noah

4/10 Poor

Matthew

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Hotel was very old and run down.
Stayed 1 night in Jul 2021
Response from Jane on Jul 12, 2021
Hi, Matthew! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Jane!

10/10 Excellent

Grady

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2021
Response from Cheshta on Jun 28, 2021
Thanks for the positive rating, Grady! Hope to welcome you again soon. Regards, Jacob

2/10 Terrible

Clarissa

Stayed 1 night in May 2020
Response from Arthur on May 24, 2020
Hi, Clarissa. Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Arthur

4/10 Poor

Danny

Disliked: Staff & service

2/10 Terrible

Butch

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very poor motel.
Staff didn't Speak English, room unclean and had cockroach in bathroom,