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Reviews of Country Inn & Suites by Radisson, Jackson, TN

3 out of 5
Country Inn & Suites by Radisson, Jackson, TN
1935 Emporium Drive Madison, Jackson, TN

Reviews

7.6

Good

Rating 10 - Excellent. 182 out of 474 reviews" "
Rating 8 - Good. 126 out of 474 reviews" "
Rating 6 - Okay. 67 out of 474 reviews" "
Rating 4 - Poor. 59 out of 474 reviews" "
Rating 2 - Terrible. 40 out of 474 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Mary

Zz
Stayed 1 night in Apr 2024

10/10 Excellent

Mark

Liked: Cleanliness, amenities, property conditions & facilities
Nice!
Stayed 1 night in Apr 2024

8/10 Good

Thomas

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in a room that has been renovated in the last few years, so my review might reflect a slight bias. The room was very nice, no complaints with the exception of a shower spigot that was very hard to turn and needed some fixing. Other than that, I think the room and property were top notch.
Stayed 1 night in Apr 2024
Response from Damien Mimikos - General Manager on Apr 12, 2024
Thank you for staying with us. We are glad to see you enjoyed your visit with us. We hope to see you again.

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice and professional. Nice breakfast. Breakfast wasn’t self serve which I thought was very odd but other than that everything else was great.
Stayed 1 night in Apr 2024
Response from Damien Mimikos - General Manager on Apr 12, 2024
Thank you for staying with us. We are glad to see you enjoyed your visit with us. We hope to see you again.

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice person checking us in, and great breakfast service!
Stayed 1 night in Apr 2024
Response from Damien Mimikos - General Manager on Apr 12, 2024
Thank you for staying with us. We are glad to see you enjoyed your visit with us. We hope to see you again.

10/10 Excellent

Gaey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property with good staff. Room was clean.
Stayed 1 night in Apr 2024
Response from Damien Mimikos - General Manager on Apr 12, 2024
Thank you for staying with us. We are glad to see you enjoyed your visit with us. We hope to see you again.

2/10 Terrible

Vickie

Was horrible. Ice machine didn’t work on our floor and then to top it off my room when I got up to take shower shower was broken the handle so couldn’t use it had to pack my things and move to another room to shower. Was in a hurry to get to ball field so no breakfast for me after packing to change rooms and unpacking to get ready. Tried to reach manager for a week and he was always out sick or something I need someone to let me know how they are gonna take care of this.
Stayed 1 night in Mar 2024
Response from Damien Mimikos - General Manager on Apr 12, 2024
Thank you for your feedback. I am sorry about your experience and will be working with our team to ensure a similar issue does not occur in the future.

8/10 Good

Lonnie

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
There was No lugage carts available at 6 am, had to manualy carry luggage out to car. I am handicapped, and it was an issue.
Stayed 1 night in Mar 2024
Response from Damien Mimikos - General Manager on Apr 2, 2024
Thank you for staying with us. We are glad to see you enjoyed your visit with us. We are sorry all 3 luggage carts were either being used by other guests or in their room. We hope to see you again.

4/10 Poor

Douglas, Parkland

Stayed 1 night in Mar 2024
Response from Damien Mimikos - General Manager on Apr 12, 2024
Thank you for your feedback. We are sorry that you were not happy with your stay. We are always working on improving our hotel and we hope it meets your expectations in the future. Have a great day.

10/10 Excellent

Susan

Stayed 1 night in Mar 2024
Response from Damien Mimikos - General Manager on Apr 12, 2024
Thank you for staying with us. We are glad to see you enjoyed your visit with us. We hope to see you again.

2/10 Terrible

Amber

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room had a weird smell and the sheets were dirty and overall the room was just not clean feeling and dark I did not enjoy both nights here
Stayed 2 nights in Mar 2024
Response from Damien Mimikos - General Manager on Mar 16, 2024
Thank you for your feedback. We are sorry that you were not happy with your stay. We are always working on improving our hotel and we hope it meets your expectations in the future. Have a great day.

10/10 Excellent

Brenda

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Damien Mimikos - General Manager on Mar 16, 2024
Thank you for staying at the Country Inn & Suites by Radisson in Jackson, TN. We are glad to see you enjoyed your visit with us. We hope to see you again.

6/10 Okay

Paula

Traveled with partner
Liked: Cleanliness, staff & service
Comfortable beds
Stayed 1 night in Feb 2024
Response from Damien Mimikos - General Manager on Mar 4, 2024
Thank you for staying at the Country Inn & Suites by Radisson in Jackson, TN. We are glad to see you enjoyed your visit with us. We hope to see you again.

8/10 Good

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was great, staff friendly and helpful. Only complaint is room was very noisy. Outside traffic was very noticeable. Room next to us had music blaring, this was addressed by staff when we called the front desk.
Stayed 1 night in Feb 2024
Response from Damien Mimikos - General Manager on Mar 4, 2024
Thank you for staying at the Country Inn & Suites by Radisson in Jackson, TN. We are glad to see you enjoyed your visit with us. We hope to see you again.

6/10 Okay

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Got a little scared with a big fight breaking out in one of the rooms! Kept me up for few hours.
Stayed 1 night in Feb 2024
Response from Damien Mimikos - General Manager on Feb 23, 2024
Thank you for staying with us. We are sorry that 2 guests got into an argument in their room. The police were called and both guests were removed from the premises the moment we were notified.

4/10 Poor

Karen, Tyngsboro

Traveled with partner
It needed some updating. Bed was lumpy, back stairway was full of dirt, all 3 floors! Only took the stairs once bc of that.
Stayed 1 night in Feb 2024
Response from Damien Mimikos - General Manager on Feb 23, 2024
Thank you for your feedback. We are sorry that you were not happy with your stay. We are always working on improving our hotel and we hope it meets your expectations in the future. Have a great day.

6/10 Okay

Teri Lynn

Liked: Staff & service
Disliked: Cleanliness
Sheet was filthy.
Stayed 1 night in Jan 2024
Response from Damien Mimikos - General Manager on Feb 23, 2024
Thank you for your feedback. We are sorry that you were not happy with your stay. We are always working on improving our hotel and we hope it meets your expectations in the future. Have a great day.

10/10 Excellent

Gary

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed there many times. Great experience every time.
Stayed 1 night in Dec 2023
Response from Damien Mimikos - General Manager on Feb 23, 2024
Thank you for staying at the Country Inn & Suites by Radisson in Jackson, TN. We are glad to see you enjoyed your visit with us. We hope to see you again.

8/10 Good

Dennis

Clean, comfortable and a yummy breakfast
Stayed 1 night in Jan 2024
Response from Damien Mimikos - General Manager on Jan 20, 2024
Thank you for staying at the Country Inn & Suites by Radisson in Jackson, TN. We are glad to see you enjoyed your visit with us. We hope to see you again.

2/10 Terrible

Carmen

Stayed 1 night in Jan 2024
Response from Damien Mimikos - General Manager on Jan 20, 2024
Thank you for your feedback. We are sorry that you were not happy with your stay. We are always working on improving our hotel and we hope it meets your expectations in the future. Have a great day.

2/10 Terrible

Kyle, Nashville

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Sadly, this hotel has gone to waste. This hotel sits in a great location, and it is conveniently near everything. However, some of the staff I encountered at this hotel are not customer-centric. I experienced several issues with this hotel. There was scum on the bathroom floors, the furniture was super dirty with food stains, the bed sheets were filthy, the bed was hard/ uneven, carpet stains, the room smelled terrible, towels had stains, the room was very dusty, there’s broken furniture, missing light bulbs, paint stains everywhere, door peep holes covered with what I believe is paint, and the list can go on. After seeing all the issues during my stay, I decided to go to the front desk with pictures to show her (the full-figured Caucasian lady with silver hair) what I experienced. She seemed annoyed that I brought it to her attention but faked the funk and thanked me. I later came back before checking out and attempted to show her the travel guidebook that was in my room that had a note on it. The note read, “This was the worst motel stay ever,” or something similar (see photo). A previous guest left that note and the cleaning staff overlooked along with other areas in the room. While waiting to show the front desk this info, the hotel cleaning staff (skinnyvlady with dark brown hair)told me that the front desk lady was doing a room checks, so I decided to leave it at the front desk and call her later. I called and she accused me of writing it. Highly unprofessiona/ Rude!!!
Stayed 2 nights in Dec 2023
Response from Damien Mimikos - General Manager on Jan 20, 2024
Thank you for your feedback. We are sorry that we could not give you the rate you were looking for to extend your stay. We appreciate you staying the 2 nights you did and we hope to see you again. Have a great day.

4/10 Poor

Lisa

Disliked: Cleanliness, property conditions & facilities
I switched from my original room because there was dirt on the carpet there was hair on the bed and mold in the shower. The second room was slightly better still dirty.
Stayed 2 nights in Jan 2024
Response from Damien Mimikos - General Manager on Jan 20, 2024
Thank you for your feedback. We are sorry that you were not happy with your stay. We are always working on improving our hotel and we hope it meets your expectations in the future. Have a great day.

10/10 Excellent

frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Damien Mimikos - General Manager on Jan 20, 2024
Thank you for staying at the Country Inn & Suites by Radisson in Jackson, TN. We are glad to see you enjoyed your visit with us. We hope to see you again.

10/10 Excellent

Cheryl

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality Quite and very nice Suite
Stayed 1 night in Jan 2024
Response from Damien Mimikos - General Manager on Jan 8, 2024
Thank you for staying at the Country Inn & Suites by Radisson in Jackson, TN. We are glad to see you enjoyed your visit with us. We hope to see you again.

10/10 Excellent

Aaron

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were nice and the location was handy for my needs. They also had free cookies in the lobby which I thought was unique.
Stayed 3 nights in Jan 2024
Response from Damien Mimikos - General Manager on Jan 8, 2024
Thank you for staying at the Country Inn & Suites by Radisson in Jackson, TN. We are glad to see you enjoyed your visit with us. We hope to see you again.

10/10 Excellent

Shirley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To Whom It May Concern : Everything Was Good And Nice And Clean 👍 A
Stayed 2 nights in Dec 2023
Response from Damien Mimikos - General Manager on Jan 4, 2024
Thank you for staying at the Country Inn & Suites by Radisson in Jackson, TN. We are glad to see you enjoyed your visit with us. We hope to see you again.

6/10 Okay

Roman, Hartsdale

Liked: Staff & service
Disliked: Property conditions & facilities
Good thing : The place does have the suites. Friendly staff. Convenient location. Not good : inside it looks a bit run down. Dirty, dusty, carpets in room and corridors. Washed away paint in spots on walls in corridors.Scrambled eggs don’t taste well. Hot Water has chlorine smell.
Stayed 1 night in Dec 2023
Response from Damien Mimikos - General Manager on Jan 4, 2024
Thank you for your feedback. We are sorry that you were not happy with your stay. We are always working on improving our hotel and we hope it meets your expectations in the future. Have a great day.

10/10 Excellent

Verified traveler

Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Damien Mimikos - General Manager on Jan 4, 2024
Thank you for staying at the Country Inn & Suites by Radisson in Jackson, TN. We are glad to see you enjoyed your visit with us. We hope to see you again.

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Just ok
Needs a major overhaul and some upgrades! Shower was Luke warm
Stayed 1 night in Dec 2023
Response from Damien Mimikos - General Manager on Jan 4, 2024
Thank you for your feedback. We are sorry that you were not happy with your stay. We are always working on improving our hotel and we hope it meets your expectations in the future. Have a great day.

6/10 Okay

Cynthia, Allen

Stayed 1 night in Dec 2023
Response from Damien Mimikos - General Manager on Jan 4, 2024
Thank you for your feedback. We are sorry that you were not happy with your stay. We are always working on improving our hotel and we hope it meets your expectations in the future. Have a great day.

8/10 Good

Verified traveler

Traveled with family
Liked: Staff & service
Great location. Maid service on the 3rd day is not a good policy!
Stayed 2 nights in Dec 2023
Response from Damien Mimikos - General Manager on Jan 4, 2024
Thank you for staying at the Country Inn & Suites by Radisson in Jackson, TN. We are glad to see you enjoyed your visit with us. We hope to see you again.

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I chose this place because the supercharger is accross the highway.
Stayed 1 night in Dec 2023
Response from Damien Mimikos - General Manager on Jan 4, 2024
Thank you for staying at the Country Inn & Suites by Radisson in Jackson, TN. We are glad to see you enjoyed your visit with us. We hope to see you again.

8/10 Good

Alfred

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Damien Mimikos - General Manager on Jan 4, 2024
Thank you for staying at the Country Inn & Suites by Radisson in Jackson, TN. We are glad to see you enjoyed your visit with us. We hope to see you again.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amanda is the best! She makes sure you have everything you need and that you are comfortable. Best hotel service in town!
Stayed 1 night in Dec 2023
Response from Damien Mimikos - General Manager on Jan 4, 2024
Thank you for staying at the Country Inn & Suites by Radisson in Jackson, TN. We are glad to see you enjoyed your visit with us. We hope to see you again.

8/10 Good

Scott

Stayed 1 night in Dec 2023
Response from Damien Mimikos - General Manager on Jan 4, 2024
Thank you for staying at the Country Inn & Suites by Radisson in Jackson, TN. We are glad to see you enjoyed your visit with us. We hope to see you again.

10/10 Excellent

Christina

Stayed 1 night in Dec 2023
Response from Damien Mimikos - General Manager on Jan 4, 2024
Thank you for staying at the Country Inn & Suites by Radisson in Jackson, TN. We are glad to see you enjoyed your visit with us. We hope to see you again.

10/10 Excellent

Evelia

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amanda from the front desk was the best! She was so attentive to all guest needs, kind, friendly and welcoming. She was the best part of my stay!
Stayed 2 nights in Dec 2023
Response from Damien Mimikos - General Manager on Dec 20, 2023
Thank you for staying at the Country Inn & Suites by Radisson in Jackson, TN. We are glad to see you enjoyed your visit with us. We hope to see you again.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amanda at the front desk was very friendly and helpful.
Stayed 2 nights in Dec 2023
Response from Damien Mimikos - General Manager on Dec 20, 2023
Thank you for staying at the Country Inn & Suites by Radisson in Jackson, TN. We are glad to see you enjoyed your visit with us. We hope to see you again.

2/10 Terrible

Richard

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the dirtiest nastiest hotel I have ever stayed at in my life. I wish I could’ve canceled my room and rebooked for another hotel.
Stayed 5 nights in Dec 2023
Response from Damien Mimikos - General Manager on Dec 14, 2023
Thank you for your feedback and staying 5 days with us. I'm sorry that you were not happy with your stay. If requested at any time during your stay, we would have been more than happy to cancel it for you. Have a great day.

8/10 Good

Rachel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It’s worth it to stay here
I really want to thank Ashley for being such a great person at the front desk. I was having a really difficult day with my kids and she was so helpful with us. Bed was comfy and the breakfast was excellent.
Stayed 1 night in Dec 2023
Response from Damien Mimikos - General Manager on Dec 14, 2023
Thank you for staying at the Country Inn & Suites by Radisson in Jackson, TN. We are glad to see you enjoyed your visit with us. We hope to see you again.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Damien Mimikos - General Manager on Dec 5, 2023
Thank you for staying at the Country Inn & Suites by Radisson in Jackson, TN. We are glad to see you enjoyed your visit with us. We hope to see you again.

4/10 Poor

Janis

Liked: Amenities
The room had a unpleasant dirty odor. Then the bathroom sick stopped up.
Stayed 1 night in Nov 2023
Response from Damien Mimikos - General Manager on Dec 5, 2023
Thank you for your feedback. We are sorry that you were not happy with your stay. We are always working on improving our hotel and we hope it meets your expectations in the future. Have a great day.

6/10 Okay

Britney

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Not clean, this hotel has so much potential but they need to clean. Our room has ketchup and crumbs on the table. Sink wouldn’t drain after showers so the next person had to wait an hour for it to drain. Towels had stains. It wasn’t cleaned good. If the staff cleans properly this hotel would have great potential. It’s close to so many things (food, grocery stores etc)
Stayed 1 night in Nov 2023
Response from Damien Mimikos - General Manager on Dec 4, 2023
Thank you for your feedback. We appreciate the concerns you brought up and will discuss it with our staff. Have a great day.

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Damien Mimikos - General Manager on Dec 4, 2023
Thank you for staying at the Country Inn & Suites by Radisson in Jackson, TN. We are glad to see you enjoyed your visit with us. We hope to see you again.

4/10 Poor

Alexander

Business traveler
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel lacked basic cleaning practices and just overall was not a pleasant stay
Stayed 2 nights in Nov 2023
Response from Damien Mimikos - General Manager on Dec 4, 2023
Thank you for your feedback. We appreciate the concerns you brought up and will discuss it with our staff. Have a great day.

10/10 Excellent

Erica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and welcoming staff. The room was worth the price
Stayed 1 night in Nov 2023
Response from Damien Mimikos - General Manager on Dec 4, 2023
Thank you for staying at the Country Inn & Suites by Radisson in Jackson, TN. We are glad to see you enjoyed your visit with us. We hope to see you again.

8/10 Good

LaMikka

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Average hotel. Mostly friendly staff. Kitchen staff person was very nice.
Stayed 7 nights in Nov 2023
Response from Damien Mimikos - General Manager on Dec 4, 2023
Thank you for staying at the Country Inn & Suites by Radisson in Jackson, TN. We are glad to see you enjoyed your visit with us. We hope to see you again.

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and the property was extremely clean the staff was well presented. This was my first time staying here and I will definitely be back and I will recommend it to my friends.
Stayed 1 night in Nov 2023
Response from Damien Mimikos - General Manager on Dec 4, 2023
Thank you for staying at the Country Inn & Suites by Radisson in Jackson, TN. We are glad to see you enjoyed your visit with us. We hope to see you again.

10/10 Excellent

Mary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Concierge was wonderful
Stayed 1 night in Nov 2023
Response from Damien Mimikos - General Manager on Dec 4, 2023
Thank you for staying at the Country Inn & Suites by Radisson in Jackson, TN. We are glad to see you enjoyed your visit with us. We hope to see you again.

2/10 Terrible

Jorge

Disliked: Cleanliness, staff & service, property conditions & facilities
the room sting and i try to change it and on the lobby they told me that they couldn't cause i all ready have more than 10 min.
Stayed 5 nights in Nov 2023
Response from Damien Mimikos - General Manager on Nov 21, 2023
Thank you for your feedback. We understand that your work plans changed and you had to leave a few hours after you checked in. I'm sorry we could not refund you for the first night, but we did cancel the rest of your nights with no fees. Have a blessed day.