Dear Fatima, Thank you for your kind words about our team member at check-in. We appreciate your feedback and are delighted to hear about your positive experience. Recognition of exceptional service is important to us, and we'll certainly consider your suggestion. We value our staff and strive to ensure they feel appreciated. Your recommendation means a lot. We hope to welcome you back soon for another enjoyable stay. Thank you for choosing Extended Stay America and sharing your feedback.Sincerely,Hotel Management

Dear Rajesh, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit. Sincerely,Hotel Management

Dear Melissa, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear W Philip, We are delighted you enjoyed your Extended Stay America stay! We apologize for any inconvenience caused by the sticky floors. We are thrilled you found the rest of the hotel spotless and well cared for. It is fantastic to know that you appreciated the spacious rooms with kitchenettes. Thank you for recognizing the value we strive to provide. We look forward to welcoming you back for another great stay!Sincerely,Hotel Management

Dear Shautina, We appreciate your comments and are sorry for the miscommunication on the reservation of your room and the level of service our team showed you. Please allow us to check what went wrong, and considering it a rare case, revisit us for a seamless hotel experience. Sincerely,Hotel Management

Dear Deborah, We're delighted by your review! Maintaining a clean and comfortable space is a top priority for us, and we're thrilled that it left a positive impression on your stay. Our housekeeping team takes great pride in their work, and they'll be thrilled to hear your feedback. Your support is truly appreciated, and we can't wait to provide you with another outstanding stay in the future here at Extended Stay America.Sincerely, Hotel Management

I sincerely apologize for your experience. However, we do offer a grab and go breakfast located in the lobby area. Amenties are available upon request.

Dear Jessica, Thank you for taking the time to review your experience with us. Our highest priority is ensuring you have an exceptional stay in all areas of our hotel, and we are very sorry for your disappointment with us not having a pool. We have shared your feedback with our team and will discuss how we can be more diligent in satisfying our guests. Thank you for choosing our hotel, and we hope you will consider returning for another visit. Sincerely,Hotel Management

Dear Joe, Thank you for sharing your concern. We genuinely care about delivering an exceptional experience to all our guests; therefore, we sincerely apologize that the service did not meet your expectations. Please allow us to look into the matter further to understand what went wrong. Meanwhile, if we may be of further assistance, please reach the hotel directly. We look forward to hearing from you and ensuring your complete satisfaction.Sincerely,Hotel Management

Dear Rachel, We are flattered by your very kind review of Extended Stay America. Team members like Ricky are a perfect example of the passionate and dedicated spirit of service that we value, and we are delighted that our caring hospitality was the highlight of your stay. We are thrilled to read that you have already decided to stay with us again, and we look forward to hosting you again.Sincerely,Hotel Management

Dear Douglas, We were disappointed to read about your experience and apologize for the inconvenience upon arrival. Please allow us to look into this to see what went wrong and determine how we can better handle similar situations in the future. We aim to provide exceptional service to our guests; we are truly sorry this was not your experience. We hope to make it up to you on a future visit. Thank you again.Sincerely,Hotel Management

Dear Irene, Thank you for sharing your experience with us. We apologize for any inconvenience or discomfort caused by the lack of stairs in a three-story hotel and the carpet's condition. We understand the importance of providing our guests with a secure and comfortable environment, and we appreciate your feedback. Your comments will be shared with our team to address these issues and make necessary improvements. We value your input and hope to provide you with a better experience.Sincerely,Hotel Management

Dear Candace, Thank you for choosing Extended Stay America and sharing your experience. We are glad your overall stay was pleasant, and we're delighted to read that you appreciate the gracious hospitality from our associate. However, we apologize for any oversight in your suite, and we understand how it detracted you from having an otherwise perfect stay. We have immediately brought your concern to the attention of our housekeeping, and remedial steps are underway to ensure such inconveniences do not occur. It was a pleasure hosting you, and we hope to see you again soon.Sincerely,Hotel Management

Dear Latoya, Thank you for reviewing your recent visit to our hotel. We truly appreciate your feedback as we continually strive to improve our services and accommodation. Please accept our sincere apologies for the various issues you encountered. We assure you we will follow up on your concerns with our team, as our goal is to provide an exceptional experience for every guest. Moreover, we make every effort to keep our guests well informed of our deposit policy and have posted the same on our websites. We are sorry this came as a surprise for you. We hope you will allow us another opportunity to make this up to you and leave you with a more satisfying impression.Sincerely,Hotel Management

Dear Pat, Please accept our apologies for your disappointing stay with us. We always aim to provide every guest with the excellent experience expected of us. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the issues you described. We will address these concerns with the appropriate individuals to see what went wrong and avoid such inconvenience. We hope you will give us another opportunity so we can leave you with a much better impression on your next visit.Sincerely,Hotel Management

Dear Gregg, Thank you for the wonderful review! We are delighted to learn that your stay was nothing short of exceptional. We appreciate you sharing about our great location and excellent price with fellow travelers. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Curtis, thank you for selecting Extended Stay America and sharing your review with fellow travelers. It's so nice to know you find everything about us satisfying. Our team works hard to provide high service levels and make our guests have the best time with us, so we will share your compliments with the team to let them know their efforts are appreciated. Once again, thanks for your excellent feedback, and we look forward to welcoming you back soon.Sincerely,Hotel Management

Dear Gillian, please accept our sincere apologies for the issues you experienced while staying with us. We take the security of our guests very seriously, so we are sorry you felt unsafe during your stay. Furthermore, we agree that some areas in our hotel are beginning to show their age, and we will share these notes with the appropriate individuals for the future modernization of our hotel. We hope you give us another opportunity to meet your expectations on your next visit. Sincerely,Hotel Management

Dear DEANNA, thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Nashekia, thank you for being our guest and posting your review. We are delighted to know you enjoyed your stay at Extended Stay America. It was a pleasure to host your visit. We appreciate your business and look forward to welcoming you back soon. Sincerely, Hotel Management

Joseph, thank you for being our guest. We work hard to provide a clean and comfortable environment; therefore, we apologize that the issue you outlined compromised your experience. We will follow up on your concern to ensure this is not repeated. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management

John, thank you for your loyalty to our hotel and for taking the time to share your comments. We are sorry for the inconvenience you experienced during check-in and apologize for the cleanliness issues you encountered. We will review this with our housekeeping team and take steps to ensure we are more diligent going forward. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management

Malik, thank you for choosing us and for posting your comments. Our primary focus is on exceptional experiences in all areas; therefore, we are very disappointed that we did not meet these expectations. Please accept our apologies for the service issues that impacted your stay. This is not typical nor acceptable, and we will look into this matter to ensure it is not repeated. On a positive note, we are happy you were pleased with our well-kept hotel. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management