Exterior

Reviews of Holiday Inn Express Hotel & Suites Canton, an IHG Hotel

2.5 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 184 out of 362 reviews" "
Rating 8 - Good. 94 out of 362 reviews" "
Rating 6 - Okay. 43 out of 362 reviews" "
Rating 4 - Poor. 22 out of 362 reviews" "
Rating 2 - Terrible. 19 out of 362 reviews" "

8.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Herbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Justin

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was perfect for us to stay on the way to NOLA. Very clean, safe and the breakfast was tasty.
Stayed 1 night in Mar 2024

10/10 Excellent

Amillia

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities
The staff at this location was very nice. Our room lock was messed up, and the lady at the front desk helped so much.
Stayed 2 nights in Mar 2024

6/10 Okay

Tremekia

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok I just didn’t like how the show was and the fact they had a problem with us eating in the room
Stayed 1 night in Mar 2024

10/10 Excellent

Blakely

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay. Check in was easy and the lady at the desk was very friendly.
Stayed 1 night in Feb 2024
Response from Keyosha Riley on Mar 1, 2024
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 Excellent

Latosha, Holly Springs

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property and will recommend and stay again!
Stayed 1 night in Feb 2024
Response from Brianna Wilson on Feb 28, 2024
Thanks so much for sharing your experience with us. We hope to see you again soon. We really appreciate you taking the time to share your rating with us.

8/10 Good

Mary M

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks for your good breakfast. All your employees are great. Thanks so much.
Stayed 1 night in Jan 2024
Response from Brianna Wilson on Feb 28, 2024
We appreciate your feedback and are delighted to know you enjoyed our service. Your satisfaction is our top priority, and we look forward to serving you again.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2024
Response from Brianna Wilson on Feb 28, 2024
We appreciate your feedback and are delighted to know you enjoyed our service. Your satisfaction is our top priority, and we look forward to serving you again.

10/10 Excellent

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Jan 2024
Response from Brianna Wilson on Feb 28, 2024
We appreciate your feedback and are delighted to know you enjoyed our service. Your satisfaction is our top priority, and we look forward to serving you again.

6/10 Okay

ANDREA

Stayed 1 night in Jan 2024
Response from Brianna Wilson on Feb 28, 2024
Thank you so much for taking the time to leave us a review.!

2/10 Terrible

Lamarcus

Stayed 1 night in Dec 2023
Response from Brianna Wilson on Feb 28, 2024
Hi thanks for taking the time to provide feedback. We are so sorry that you encountered a bad experience. We hope that one day you give us the chance to make it up to you.

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place to stay
Response from Brianna Wilson on Feb 28, 2024
We appreciate your feedback and are delighted to know you enjoyed our service. Your satisfaction is our top priority, and we look forward to serving you again.

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Steve

Traveled with family
Liked: Cleanliness, staff & service
Shower needs caulking. Tub is difficult to stand in. (Rounded bottom). Heating unit extremely noisy. Bearing going out on fan. Smoke detector laying on the floor. Other than that, Nice room.
Stayed 1 night in Dec 2023

2/10 Terrible

Terry

Stayed 1 night in Nov 2023

2/10 Terrible

Hagan

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival staff was not welcoming and the lobby was dirty and most lights were off. We had to wait around for sometime before someone showed up to check us in at 3:45pm. The second night of our stay we needed new towels. Called down to the front desk and was notified there were no clean towels. We asked when the towels would be ready and we were unable to get an answer besides we will write your room number down and never received clean towels. Our second night stay also had loud individuals screaming loudly for over an hour back and forth at each other with staff doing nothing about it. It is sad, because we have always loved our stay at other Holiday Inn Express Hotels and will no longer be staying at one in the future.
Stayed 2 nights in Nov 2023

6/10 Okay

Tyrone

Traveled with family
Liked: Staff & service
I paid a high-end price for a average-to-mediocre hotel. Nothing really impressive.
Stayed 1 night in Nov 2023

10/10 Excellent

Michael

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023

10/10 Excellent

Shari

Liked: Cleanliness, staff & service, property conditions & facilities
The property itself is nice and the room comfortable. It is not in a very nice area - just a long street off the highway with a lot of hotels and fast food restaurants.
Stayed 1 night in Oct 2023

8/10 Good

Susan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Negatives: Bathroom should have a fan, key card repeatedly did not work during our 3 day stay. Positives: Claudia at desk was very friendly as was the young (to me!) man on Thurs night..Housekeeping staff very nice and helpful. Will stay here again.
Stayed 3 nights in Sep 2023

10/10 Excellent

Patricia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful rest while I say goodbye
My visit was to say my late goodbye to my sister , staying at the hotel was a breath of fresh air,the atmosphere was wonderful,the staff was awesome,the room was clean I will visit again
Stayed 1 night in Sep 2023

10/10 Excellent

Juana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

4/10 Poor

Cal

Business traveler
Disliked: Room comfort
Water
No hot water
Stayed 3 nights in Sep 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Jill

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly Recommend this Property! Staff were friendly and Helpful from the moment we checked in until checkout! Breakfast was outstanding with omelette and sausage(pork and Turkey) pancakes etc. coffee was hot and fresh. Rooms look recently remodeled. Everything deserved 5 Stars! We will be back!!
Stayed 1 night in Aug 2023

8/10 Good

Charmain Valentine

Traveled with partner
Liked: Staff & service
It was convenient to our destination. The staff was great. We had to change rooms but the guy at the front desk was eager to help immediately. I would stay again if in the area.
Stayed 1 night in Aug 2023

10/10 Excellent

Annette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was clean, staff was friendly and informative, beds were comfortable, breakfast was good.
Stayed 1 night in Aug 2023

10/10 Excellent

Takreshia

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The stay was great will definitely be booking again
Stayed 1 night in Aug 2023

8/10 Good

Evie

Traveled with group, Traveled with family
Liked: Staff & service, amenities
The staff was very friendly and helpful. TV was only antennae-no cable. Our room could us with some updating. Bathtub was old and shower water pressure was very minimal BUT is was clean
Stayed 2 nights in Aug 2023

10/10 Excellent

Tom

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Probably needs updating. Need ice machines on all floors working
Stayed 1 night in Aug 2023

10/10 Excellent

Tracy

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to and very clean and safe
Stayed 1 night in Jul 2023

8/10 Good

Lawanda, Madison

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Need maintenance work and I love the staff Morgan and Tammy
Stayed 2 nights in Jul 2023

6/10 Okay

Cal

Stayed 2 nights in Jul 2023

4/10 Poor

Jordan

Traveled with family
Disliked: Property conditions & facilities
We literally had someone trying to get in our room. Totally would not recommend staying here.
Stayed 1 night in Jul 2023

2/10 Terrible

Rickey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bad smell in room. Large Stained on lounge chair in the room. Dirty elevator floor both days of stay.
Stayed 1 night in Jul 2023
Response from Freda on Jul 10, 2023
Thank you for staying at our Holiday Inn Express Canton. We appreciate your loyalty as an IHG One Rewards member and for making IHG Hotels & Resorts your travel partner.I'm glad to see the positive rating towards cleanliness, room comfort and staff service. We strive to be the best Holiday Inn Express, and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately, and I'm confident they will take steps for improvement so it won't happen again.We hope you choose IHG Hotels & Resorts for your future travels.

8/10 Good

George

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All went well
Stayed 2 nights in Jul 2023
Response from Chasity on Jul 6, 2023
Thank you first for choosing Holiday Inn Express & Suites for your stay. Thank you also for the positive feedback as well and we look forward to seeing you again on your next visit.

10/10 Excellent

Mohammad khaledl

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
I arrived at the hotel at 1 am because I was working till late at night but I found this hotel which was super comforting and let me rest peacefully the whole night!
Stayed 1 night in Jun 2023
Response from Chasity on Jul 4, 2023
Thank you for choosing Holiday Inn Express & Suites in Canton, MS and for the positive feedback as well. We look forward to seeing you again.

6/10 Okay

Lynn

Traveled with group
Disliked: Cleanliness, property conditions & facilities
The room looked great at first glance. I went to hang up some shirts and there was a pile of old, dirty towels in the bottom of the closet. Then the air conditioner came on and it was loud and noisy. The noise had a whine to it like a tornado siren. When I turned on the TV, it had to reload the channels each time you turned it on. This took 25 minutes to get the TV to work. The guy at the front desk was nice about it and apologetic but these shouldn't be a problem in the first place. I have stayed at this hotel several times and it usually didn't look so scruffy or have mechanical issues.
Stayed 2 nights in Jun 2023
Response from Chasity on Jul 4, 2023
We do apologize about every issue that was stated and it has been addressed by staff as well to ensure we get all issues resolve. We do Thank You for choosing Holiday Inn and we ensure your next visit will be a better on as well.

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Over booking due to poor communication.
I am/was very disappointed. I was allowed to reserve a room, only to discover when I arrived, there was no rooms available. I don’t understand what happened between the two businesses. My family and I had to spend the next hour trying to find a suitable place to stay. Mind you it was after 1am before we located a place. Now I am having to try to get my refund for the reservation. Very disappointed‼️
Stayed 1 night in Jul 2023
Response from Chasity on Jul 4, 2023
First, thank you for choosing Holiday Inn Express & Suites. We do apologize for any inconvenience that was caused for you on your visit. An we will ensure that this never happen again and once again Good Morning.

8/10 Good

Sara

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Awesome service. Hotel had some flood issues before we got there so it was still drying out a bit. They were on top of the issue and made out stay comfortable.
Stayed 1 night in Jun 2023
Response from Chasity on Jul 4, 2023
First thank you for choosing Holiday Inn Express & Suites. We do appreciate the positive feedback on your stay here at the hotel. We are working to get all issues resolve to ensure your next stay will be better thank your last. Thank you again for choosing Holiday Inn.

10/10 Excellent

Carlin

Stayed 1 night in Jun 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities
Front Desk very nice and helpful. Property seems very clean.
Stayed 1 night in Jun 2023
Response from Chasity on Jul 4, 2023
Thank you for choosing Holiday Inn Express & Suites. Also, thank you for the positive feedback and we look forward to seeing you on your stay with us.

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall nice place with good breakfast. The bathroom towels could use some newer ones.
Stayed 1 night in Jun 2023
Response from Chasity on Jun 21, 2023
Thank you for your kind words about our establishment. we will definitely take in consideration of what you suggested about our towels. Once again thank you for choosing Holiday Inn.

10/10 Excellent

Bruce

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
AWs good
Stayed 1 night in Jun 2023
Response from Chasity on Jun 21, 2023
Thank you for stay and the great review. We at Holiday Inn hope to see you again.

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property good, area along the roadway, c county road I would guess was overgrown and junky. No restaurants in close proximity, a downer
Stayed 1 night in Jun 2023
Response from Chasity on Jun 21, 2023
Hello, we do apologize about the area not having better selection of food choices, but we have reached out to some of our local businesses about menus and delivery. An we do apologize about the road they are extending and building more along the road.

10/10 Excellent

Kanyetta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Customer service during check in and out was very helpful and smooth
Stayed 1 night in Jun 2023
Response from Chasity on Jun 21, 2023
We at Holiday Inn would like to thank you for your kind words and generosity. I hope to see you again at Holiday Inn.

6/10 Okay

Coquise

Stayed 1 night in Jun 2023
Response from Chasity on Jun 21, 2023
Thank you for your positive feedback.

8/10 Good

Leroy

Liked: Cleanliness, staff & service
I liked the breakfast and housekeeping.
Stayed 2 nights in May 2023
Response from Chasity on Jun 21, 2023
Thank you for your positive feedback about our staff, and we are glad you enjoyed your stay. We hope to see you again at Holiday Inn.

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Chasity on Jun 21, 2023
Thank you for your positive feedback and we hope to see you again at Holiday Inn.