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Pleasant stay. Check in was easy and the lady at the desk was very friendly.
Blakely
Stayed 1 night in Feb 2024
Response from Keyosha Riley on Mar 1, 2024
Thank you so much for your exceptional rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!
Thanks so much for sharing your experience with us. We hope to see you again soon. We really appreciate you taking the time to share your rating with us.
Thanks for your good breakfast. All your employees are great. Thanks so much.
Mary M
Stayed 1 night in Jan 2024
Response from Brianna Wilson on Feb 28, 2024
We appreciate your feedback and are delighted to know you enjoyed our service. Your satisfaction is our top priority, and we look forward to serving you again.
We appreciate your feedback and are delighted to know you enjoyed our service. Your satisfaction is our top priority, and we look forward to serving you again.
We appreciate your feedback and are delighted to know you enjoyed our service. Your satisfaction is our top priority, and we look forward to serving you again.
6/10 Okay
ANDREA
Jan 23, 2024
ANDREA
Stayed 1 night in Jan 2024
Response from Brianna Wilson on Feb 28, 2024
Thank you so much for taking the time to leave us a review.!
2/10 Terrible
Lamarcus
Dec 31, 2023
Lamarcus
Stayed 1 night in Dec 2023
Response from Brianna Wilson on Feb 28, 2024
Hi thanks for taking the time to provide feedback. We are so sorry that you encountered a bad experience. We hope that one day you give us the chance to make it up to you.
We appreciate your feedback and are delighted to know you enjoyed our service. Your satisfaction is our top priority, and we look forward to serving you again.
Shower needs caulking. Tub is difficult to stand in. (Rounded bottom). Heating unit extremely noisy. Bearing going out on fan. Smoke detector laying on the floor. Other than that, Nice room.
Upon arrival staff was not welcoming and the lobby was dirty and most lights were off. We had to wait around for sometime before someone showed up to check us in at 3:45pm. The second night of our stay we needed new towels. Called down to the front desk and was notified there were no clean towels. We asked when the towels would be ready and we were unable to get an answer besides we will write your room number down and never received clean towels. Our second night stay also had loud individuals screaming loudly for over an hour back and forth at each other with staff doing nothing about it. It is sad, because we have always loved our stay at other Holiday Inn Express Hotels and will no longer be staying at one in the future.
Hagan
Stayed 2 nights in Nov 2023
6/10 Okay
Tyrone
Traveled with family
Nov 11, 2023
Liked: Staff & service
I paid a high-end price for a average-to-mediocre hotel. Nothing really impressive.
The property itself is nice and the room comfortable. It is not in a very nice area - just a long street off the highway with a lot of hotels and fast food restaurants.
Negatives: Bathroom should have a fan, key card repeatedly did not work during our 3 day stay. Positives: Claudia at desk was very friendly as was the young (to me!) man on Thurs night..Housekeeping staff very nice and helpful. Will stay here again.
My visit was to say my late goodbye to my sister , staying at the hotel was a breath of fresh air,the atmosphere was wonderful,the staff was awesome,the room was clean I will visit again
Highly Recommend this Property! Staff were friendly and Helpful from the moment we checked in until checkout! Breakfast was outstanding with omelette and sausage(pork and Turkey) pancakes etc. coffee was hot and fresh. Rooms look recently remodeled. Everything deserved 5 Stars! We will be back!!
Jill
Stayed 1 night in Aug 2023
8/10 Good
Charmain Valentine
Traveled with partner
Aug 27, 2023
Liked: Staff & service
It was convenient to our destination. The staff was great. We had to change rooms but the guy at the front desk was eager to help immediately. I would stay again if in the area.
The stay was great will definitely be booking again
Takreshia
Stayed 1 night in Aug 2023
8/10 Good
Evie
Traveled with group, Traveled with family
Aug 10, 2023
Liked: Staff & service, amenities
The staff was very friendly and helpful. TV was only antennae-no cable. Our room could us with some updating. Bathtub was old and shower water pressure was very minimal BUT is was clean
Bad smell in room. Large Stained on lounge chair in the room. Dirty elevator floor both days of stay.
Rickey
Stayed 1 night in Jul 2023
Response from Freda on Jul 10, 2023
Thank you for staying at our Holiday Inn Express Canton. We appreciate your loyalty as an IHG One Rewards member and for making IHG Hotels & Resorts your travel partner.I'm glad to see the positive rating towards cleanliness, room comfort and staff service. We strive to be the best Holiday Inn Express, and our goal is to let our guests experience a relaxing time with us. I'm sorry to learn that it didn't happen. I have shared your comments with our hotel management to address this immediately, and I'm confident they will take steps for improvement so it won't happen again.We hope you choose IHG Hotels & Resorts for your future travels.
Thank you first for choosing Holiday Inn Express & Suites for your stay. Thank you also for the positive feedback as well and we look forward to seeing you again on your next visit.
I arrived at the hotel at 1 am because I was working till late at night but I found this hotel which was super comforting and let me rest peacefully the whole night!
Mohammad khaledl
Stayed 1 night in Jun 2023
Response from Chasity on Jul 4, 2023
Thank you for choosing Holiday Inn Express & Suites in Canton, MS and for the positive feedback as well. We look forward to seeing you again.
The room looked great at first glance. I went to hang up some shirts and there was a pile of old, dirty towels in the bottom of the closet. Then the air conditioner came on and it was loud and noisy. The noise had a whine to it like a tornado siren. When I turned on the TV, it had to reload the channels each time you turned it on. This took 25 minutes to get the TV to work. The guy at the front desk was nice about it and apologetic but these shouldn't be a problem in the first place. I have stayed at this hotel several times and it usually didn't look so scruffy or have mechanical issues.
Lynn
Stayed 2 nights in Jun 2023
Response from Chasity on Jul 4, 2023
We do apologize about every issue that was stated and it has been addressed by staff as well to ensure we get all issues resolve. We do Thank You for choosing Holiday Inn and we ensure your next visit will be a better on as well.
I am/was very disappointed. I was allowed to reserve a room, only to discover when I arrived, there was no rooms available. I don’t understand what happened between the two businesses. My family and I had to spend the next hour trying to find a suitable place to stay. Mind you it was after 1am before we located a place. Now I am having to try to get my refund for the reservation. Very disappointed‼️
Michael
Stayed 1 night in Jul 2023
Response from Chasity on Jul 4, 2023
First, thank you for choosing Holiday Inn Express & Suites. We do apologize for any inconvenience that was caused for you on your visit. An we will ensure that this never happen again and once again Good Morning.
Awesome service. Hotel had some flood issues before we got there so it was still drying out a bit. They were on top of the issue and made out stay comfortable.
Sara
Stayed 1 night in Jun 2023
Response from Chasity on Jul 4, 2023
First thank you for choosing Holiday Inn Express & Suites. We do appreciate the positive feedback on your stay here at the hotel. We are working to get all issues resolve to ensure your next stay will be better thank your last. Thank you again for choosing Holiday Inn.
Overall nice place with good breakfast.
The bathroom towels could use some newer ones.
Larry
Stayed 1 night in Jun 2023
Response from Chasity on Jun 21, 2023
Thank you for your kind words about our establishment. we will definitely take in consideration of what you suggested about our towels. Once again thank you for choosing Holiday Inn.
Property good, area along the roadway, c county road I would guess was overgrown and junky.
No restaurants in close proximity, a downer
Gary
Stayed 1 night in Jun 2023
Response from Chasity on Jun 21, 2023
Hello, we do apologize about the area not having better selection of food choices, but we have reached out to some of our local businesses about menus and delivery. An we do apologize about the road they are extending and building more along the road.