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Reviews of Motel 6 Jackson, MS - Southwest

2 out of 5
Motel 6 Jackson, MS - Southwest
2800 Greenway Dr, Jackson, MS

Reviews

5.6
Rating 10 - Excellent. 71 out of 543 reviews" "
Rating 8 - Good. 113 out of 543 reviews" "
Rating 6 - Okay. 127 out of 543 reviews" "
Rating 4 - Poor. 74 out of 543 reviews" "
Rating 2 - Terrible. 158 out of 543 reviews" "

6.0/10

Cleanliness

6.8/10

Staff & service

4.4/10

Amenities

5.6/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

John L

Liked: Cleanliness
Disliked: Amenities
Already reviewed. Lobby is closed. only the night window is open. A 70 yr old man checking in was denied the use of the restroom due to the policy of keeping the lobby clesed. I was met on checkin on 5 Apr by a guy ("Dennis K") who said he had been stabbed by someon in Rm 229. Significant plubming leaks in both rooms I stayed at on 5 and 9 April, with one posing a slip and fall hazard. What does that say to you about this place? Hell no I won't be back !
Stayed 1 night in Apr 2024
Response from Manager on Apr 17, 2024
Hello John L, We apologize for any inconvenience you experienced during your stay. The safety and comfort of our guests are of utmost importance to us, and we regret that your expectations were not met on this occasion. Your feedback will be shared with our team for further review and improvement. We appreciate you bringing these matters to our attention and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

John L

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Stayed there on 5 and 9 April. On 5 April, on arrival, was met at the front door by "Dennis K." who told me he had been knifed. He later told me the person was staying next to him in room 229. Reception advised that they would not report it to the police. The property only uses the night window, even at 4 pm. The lobby is not available, even if you are 70 yrs old and need to use the bathroom at the end of your drive like I did. Based on that, safety is a big concern for me. I stayed in room 214 on 5 April. The faucet at the sink leaked profusely all over the counter. I reported it, not sure it was ever fixed. I stayed in room 117 on 9 April. That was when I learned the lobby is closed even at 4 pm. The joint where the shower head joins the pipe was leaking and spraying on the the cieling and tile floor, making the floor a slippery fall hazard. I slipped but did not fall, fortunately. The faucet for the shower also leaked. I reported the plumbing problems again to the front desk on checkout and at least the guy wrote down the plumbing problems. I will spend an extra $30 next time for a safer place.
Stayed 1 night in Apr 2024
Response from Manager on Apr 13, 2024
Hello John L,We apologize for the inconvenience you experienced during your stay. Your feedback is valuable to us, and we have noted your concerns regarding safety and maintenance. We encourage guests to report any issues promptly to our team for immediate attention. Please feel free to reach out to management for further assistance and to address your additional concerns. Thank you for sharing your experience with us.

10/10 Excellent

Melissa

Business traveler, Traveled with family
Very good spot
Stayed 1 night in Mar 2024
Response from Manager on Mar 27, 2024
Hello Melissa,We are delighted to hear that you enjoyed our hotel's location. Your feedback is greatly appreciated and we hope to welcome you back soon.

4/10 Poor

William

Stayed 1 night in Feb 2024
Response from Manager on Mar 22, 2024
Hello William, We apologize for any inconvenience you may have experienced during your stay. Please reach out to us directly to discuss any concerns you encountered so we can address them promptly. We strive to provide all our guests with a pleasant experience.

2/10 Terrible

Franchesca

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Room came with a thousand FREE ROACHES!!!
Stayed 1 night in Jan 2024
Response from Manager on Jan 20, 2024
Hello Franchesca,We apologize for any inconvenience you may have experienced during your stay. Our hotel takes pest control very seriously, and we have a dedicated team to address these issues promptly. We encourage guests to reach out to our management directly to discuss any concerns or issues encountered during their stay. We appreciate your feedback and will use it to improve our services.

6/10 Okay

Paul

Liked: Cleanliness, amenities
Lobby was locked up at 6pm and service was only through the late night service window. Street access at night was very haphazard.... poor street lighting unpainted and uneven roadways.
Stayed 1 night in Jan 2024
Response from Manager on Jan 8, 2024
Hello Paul, Thank you for sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Our lobby hours can vary based on certain factors, but we do offer alternative options such as the late-night service window for our guests' convenience and safety. We appreciate your mention of the street access concerns, and we will address this with the appropriate team for further improvements. Your input is valuable to us and helps us enhance our guest experience.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not bad for the price!
The bed was very comfortable. Everything as good as one would expect at one of the most economically-priced hotels, except for the fact that I think "breakfast" was advertised as included, but there was no breakfast when we checked shortly before 7AM. Oh well...
Stayed 1 night in Dec 2023
Response from Manager on Dec 5, 2023
Dear Guest,Thank you for your recent stay with us. We're delighted to hear that you found our bed comfortable. We apologize for any confusion regarding breakfast. Our records indicate that breakfast is not included with your reservation. We apologize for any inconvenience caused. We appreciate your feedback and hope to have the opportunity to welcome you back in the future.

2/10 Terrible

David

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Only if you're desperate! Not even a chair or table. I guess the only positive thing is Walmart is directly across the street.rundown scary place
Stayed 1 night in Nov 2023
Response from Manager on Nov 30, 2023
Hello David, Thank you for sharing your feedback. We apologize for any inconvenience you experienced during your stay. We appreciate your comments and will take them into consideration as we continue to improve our services. We recommend reaching out to our management team directly to discuss your concerns in further detail.

2/10 Terrible

Kyle

Traveled with partner
This was the most disgusting property we have ever stayed at. The room was half painted the carpet was disgusting. The lamps were rusted. AC and heating system was damaged. Only 1/2 roll of toilet paper in room. Ice machine was broken!!!! 1 wash cloth 1 hand towel which neither looked very clean. We would not even shower in this disgusting property. Pay-a little more and go down the road!!!!! We didn’t feel very safe in the area.
Stayed 1 night in Nov 2023
Response from Manager on Nov 21, 2023
Hello Kyle, We apologize for any inconvenience you experienced during your stay. Our team works hard to ensure the cleanliness and maintenance of our property. Please be advised that we will address your concerns with the relevant departments to improve our services. We take guest safety seriously and have security measures in place. If you have any further concerns, please feel free to contact our management team directly.

6/10 Okay

Brittany

Business traveler
The website needs to be updated because no breakfast is served as stated on the web no coffee no pool or anything
Stayed 5 nights in Oct 2023
Response from Manager on Nov 5, 2023
Hello Brittany,Thank you for sharing your feedback regarding our website. We apologize for any confusion caused. We have taken note of your concerns and will work diligently to update the information accordingly. We appreciate your understanding and hope to welcome you back in the future.

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness
This is a cheap motel, but the room was very clean and comfortable. There was no breakfast included, even though the website says it is included.
Stayed 1 night in Oct 2023
Response from Manager on Oct 18, 2023
Hello Susan,Thank you for your feedback. We apologize for any discrepancies regarding breakfast and appreciate your compliment on our clean and comfortable rooms. We will work to update the website information for clarity.

6/10 Okay

Devin

Disliked: Property conditions & facilities
The room had mold in it
Stayed 2 nights in Oct 2023
Response from Manager on Oct 16, 2023
Hello Devin ,Thank you for taking the time to write this review and share your experience with the room. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us and for that reason, we are incredibly sorry that we did not provide that for you. With recent changes in place, we are doing our best with the limited available staff. We hope to have a chance to serve you as a guest again in the future.

2/10 Terrible

Lekesha

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms was mildew and roaches was everywhere!!!!
Stayed 2 nights in Oct 2023
Response from Manager on Oct 16, 2023
Hello Lekesha, We apologize for any inconvenience. Please let us know how we can improve your experience.

10/10 Excellent

Lamar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023
Response from Manager on Oct 18, 2023
Hello Lamar,Thank you for giving us such a high rating! We're thrilled that you had such an amazing experience with us. We hope to welcome you back soon!

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
1. The lobby was closed due to still practicing Covid protocols. 2. The room stank and it made my throat soar. 3. The bathroom towels were dirty, one was soaked with a dark stain. 4. There were many questionable people in the parking lot exchanging cash and loitering. 5. Due to the unsafe environment. (I felt vulnerable like a target for crime) I left and stayed at another hotel . Your service is setting up unknowing travelers to be victims of crime, not to mention getting sick breathing the bad air in the room.
Stayed 1 night in Aug 2023
Response from Manager on Aug 7, 2023
Hello Paul,I am so sorry to hear about the unusual situation that you experienced during your recent stay with us. Please know that guest satisfaction is our utmost priority and we take what you have shared very seriously. Your review has been shared with management so that appropriate measured can be taken.

2/10 Terrible

Nilquia

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I didnt like someone trying to break in my room and me having to call the police to fell save enough to leave and upon leaving someone poured brake fluid all over my car and bent my tag
Stayed 1 night in Jul 2023
Response from Manager on Aug 3, 2023
Hello Nilquia, We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement., we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

6/10 Okay

Jolyn

Disliked: Room comfort
Stayed 1 night in Jul 2023
Response from Manager on Jul 18, 2023
Hello Jolyn,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Good

Ray

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2023
Response from Manager on Jul 12, 2023
Hello Ray,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I did not like that they advertised for a pool and did not have one and I did not like being rushed out of the room after I paid $20 extra to have a new checkout time she came in my room twice without even knocking she was just there
Stayed 1 night in Jul 2023
Response from Manager on Jul 7, 2023
Hello Laura,We can't thank you enough for sharing your feedback with regards to our room and also our pool. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

2/10 Terrible

Aniza

Stayed 1 night in Jun 2023
Response from Manager on Jul 5, 2023
Hello Aniza,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

2/10 Terrible

Joshua

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Literally paid for nothing. Avoid.
They over booked and locked their doors. They provided nothing saying they were at fault for overbooking and not having a room for us so we could get a refund. It's 2 weeks later and we are still fighting for a refund from a crappy motel we couldn't even get a room for. We tried checking in approximately 15 minutes after booking so it's not like they assumed we were no shows and gave our room away.
Stayed 1 night in Jun 2023
Response from Manager on Jun 30, 2023
Hello Joshua,We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we failed to meet your needs. We hope to earn your business on future travels so that you can see our continuous improvement.

2/10 Terrible

Alejandra

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Everything was super dirty, rooms had holes in the walls. Water that was coming out the shower was dirty. I don’t recommend staying here
Stayed 1 night in Jun 2023
Response from Manager on Jun 23, 2023
Hello Alejandra, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

2/10 Terrible

Timothy

Stayed 1 night in Jun 2023
Response from Manager on Jul 5, 2023
Hello Timothy,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to have a chance to serve you again.

6/10 Okay

Mayra

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The staff was great…the room not good
The handicap accessible room was horrible. See pictures attached. Holes in wall patch horrible and crackes not patch in shower. Definitely not worth the $72 per room.
Stayed 1 night in May 2023
Response from Manager on May 23, 2023
Hello Mayra, It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.

4/10 Poor

heriberto

Disliked: Cleanliness, property conditions & facilities
Fridge didn’t work in room. Ice machines didn’t work. Dog poop on property.
Stayed 2 nights in May 2023
Response from Brand Experience Team on May 17, 2023
Hi Heriberto,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6

2/10 Terrible

Amber

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I paid for extra amenities that I did not receive. And there were roaches everywhere
Stayed 1 night in Apr 2023
Response from Brand Experience Team on May 11, 2023
Hi Amber,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Maz K.#Team6

2/10 Terrible

Amber

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I paid for extra amenities that I did not receive. I also had a roach problem in my room.
Stayed 2 nights in Apr 2023
Response from Brand Experience Team on May 11, 2023
Hi Amber,We are disappointed to learn that we fell short of your expectations. We take reports of pest control very seriously. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience.Maz K.#Team6

2/10 Terrible

Grandmaster

Stayed 1 night in Mar 2023
Response from Manager on May 18, 2023
Hello Guest, Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.

6/10 Okay

Naga Srinivas

Business traveler
Liked: Amenities
There is no option to use restroom at front end reception.
Stayed 1 night in Mar 2023
Response from Manager on Oct 28, 2023
Hello Naga Srinivas,We apologize for any inconvenience caused. We will forward your feedback to the appropriate department for further consideration.

8/10 Good

Francona

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Guest
The stay was ok. Rooms need work in them.
Stayed 2 nights in Mar 2023
Response from Brand Experience Team on Mar 16, 2023
Hi Francona,Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Lilith#Team6

2/10 Terrible

Eric

Disliked: Staff & service
No rooms available
Stayed 1 night in Feb 2023
Response from Manager on May 18, 2023
Hello Eric, I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially since we were not able to address the issues and misunderstandings right away. Please reach out to us so we can gather more information and investigate this matter. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Manager on May 18, 2023
Hello John,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

8/10 Good

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Manager on May 18, 2023
Hello John,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

6/10 Okay

Nilquia

Disliked: Cleanliness
Response from Manager on May 18, 2023
Hello Nilquia, We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.

2/10 Terrible

James

Disliked: Cleanliness, property conditions & facilities, room comfort
Towels not clean heater did work it was terrible
Stayed 1 night in Jan 2023
Response from Manager on May 18, 2023
Hello James, Thank you for your review, your feedback, and your comments regarding your stay. We want our guests to enjoy their stay and find our AC and heat amenities to be clean and in perfect working condition. Our ultimate goal is for our guests to be comfortable both in the summertime, and in the winter. Our maintenance staff has a regular schedule dedicated to checking the working order of appliances, the state of the furniture in the rooms, and bathroom fixtures. I am sorry that we failed to do this during your most recent stay. I am especially upset to hear that the situation was not addressed right away.

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022
Response from Manager on May 18, 2023
Hello Joyce,We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

10/10 Excellent

John

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Manager on May 18, 2023
Hello John,It was our privilege to earn your business and we hope to host you again on your next trip.

6/10 Okay

Nilquia

Response from Manager on May 18, 2023
Hello Nilquia, Thank you for being a guest with us and for taking the time to share your rating. We hope to earn your business again when you return to the area.

2/10 Terrible

mohamed

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bad service and aggressive welcoming from the staff They was trying to charge 20 dollars extra Waited 30 minutes to get the room after telling them i call pol
Stayed 1 night in Dec 2022

8/10 Good

Rosie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location because the hotel is near the venue where i.was attending a function. I disliked the room's door. There.is.a.wide space or gap.between.the side of the.door.and the door frame which gives.the apearance that the door is pushed up.tightly. which made me nervous. Room.135.
Stayed 1 night in Nov 2022

4/10 Poor

Lora

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
It’s ok for the the price
Stayed 1 night in Nov 2022

2/10 Terrible

mitch, peoria

Business traveler
Disliked: Cleanliness, staff & service
The bed was comfortable. Besides that it was a nightmare! The manager had to fix the heater so it was either very hot or freezing. Ice machine was broken along with the phone; coffee maker and someone ripped the blow dryer off the wall. The motel is right on the highway so it’s Very Loud; & finally I took pictures of the bugs 🐜. No breakfast or coffee from the office. The night time window is how business is done! Even in the middle of the day! What a waste of money with Very little sleep! Please let me know if I can be Refunded or given back some money because of the issues! I still have the pictures of the bugs in the room if needed for proof including the hanging blow dryer.
Stayed 1 night in Nov 2022

6/10 Okay

Roger

Business traveler
Liked: Cleanliness, staff & service
Disliked: Amenities
Advertised as having breakfast. Not true. Bug in my coffee maker in room. Staff worked with me well while my mother was in hospital. Room stunk like pot but fabreeze took car of that. All in all for the Price it was a comfortable stay and I felt safe.
Stayed 2 nights in Nov 2022

2/10 Terrible

MaKaylia J

Stayed 1 night in Nov 2022
Response from Manager on Nov 7, 2023
Hello MaKaylia J,Thank you for sharing your feedback regarding your recent stay at our hotel. We apologize for any inconvenience you may have experienced and appreciate your valuable input. We strive to provide exceptional service to all of our guests and regret that we fell short on this occasion. We encourage you to reach out to our management team directly to further discuss your concerns.

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

2/10 Terrible

Kathy

Disliked: Cleanliness, property conditions & facilities
The room smells like pot! Bugs on the bathroom and on table! Clothes left behind bathroom door! The room was not cleaned at all!
Stayed 1 night in Oct 2022

2/10 Terrible

Dorothy

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The room smelled like urine. I am the clerk at the front desk for another room and she stated that she lived in one of the room before and she see nothing wrong. Then she tried to give me a bottle of spray and wash to kill the smell. I went across the street to the Walmart and purchased carpet freshener, disinfectant spray and room freshener.
Stayed 2 nights in Oct 2022

2/10 Terrible

Reginald

Stayed 1 night in Oct 2022
Response from Manager on Nov 7, 2023
Hello Reginald,Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. We value your feedback and will take your comments into consideration for future improvements. Please feel free to reach out to our management team for further assistance.

2/10 Terrible

Ruey-Ching, Plano

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The room was not ready when we checked in at 5pm. not enough towels for two, room telephone connecting the front desk is not working. there are even cockroaches crawling around.
Stayed 1 night in Oct 2022

6/10 Okay

Xavier

Liked: Staff & service
Disliked: Cleanliness
Stayed 2 nights in Oct 2022