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Reviews of Extended Stay America Select Suites - Jackson - South

2.5 out of 5
Extended Stay America Select Suites - Jackson - South
5590 I-55 South Frontage Rd, Byram, MS

Reviews

6.0
Rating 10 - Excellent. 27 out of 154 reviews" "
Rating 8 - Good. 31 out of 154 reviews" "
Rating 6 - Okay. 35 out of 154 reviews" "
Rating 4 - Poor. 27 out of 154 reviews" "
Rating 2 - Terrible. 34 out of 154 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Payton

Liked: Cleanliness, staff & service
Nice staff
Stayed 1 night in Mar 2024

10/10 Excellent

Jidalyn

Stayed 2 nights in Feb 2024

8/10 Good

Kenneth

Stayed 1 night in Nov 2023

8/10 Good

Brittany

Stayed 1 night in Oct 2023

10/10 Excellent

Latoya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the property and felt very safe.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 20, 2023
Dear Latoya, Thank you for taking the time to review our hotel. We're delighted to learn that you enjoyed your stay with us at Extended Stay America. Your comfort and peace of mind are of the utmost importance to us; therefore, we are pleased we made this happen for you with our secure accommodations. We hope to welcome you back in the future for another enjoyable visit.Sincerely,Hotel Management

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I tried to check in late as I did not get to the hotel until 1:30 at night. Two people hanging around the lobby door outside walking in circles coming in and out. The lobby was closed so as directed on the lobby wall, I called the night manager. Extended Stay national answered after several minutes and called the night manager while I was on hold. I was then told that the night manager refused to come to the hotel to check in guests after midnight because they felt unsafe. So I was denied check in and had to look for another hotel. I would never recommend this hotel.
Stayed 1 night in Oct 2023
Response from Hotel Management on Oct 2, 2023
Dear Michael, We sincerely apologize for the inconvenience you experienced during your recent visit. Your safety and comfort are our top priorities, and it's clear that we fell short in this instance. We understand how frustrating this situation must have been for you, and we're committed to reviewing and improving our late-night check-in procedures to ensure the safety of our guests and staff. Please know that your feedback is invaluable in helping us make necessary improvements. We hope you will consider allowing us another opportunity to welcome you back and redeem your confidence in our hotel.Sincerely, Hotel Management

4/10 Poor

Dana

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would not recommend
Was very uneasy during the stay. The smell of weed permeated everything. No lobby area was set up. Had to be buzzed in to check in. No toilet paper in bathrooms, only one towel and washcloth each bathroom. The sheets were not clean.
Stayed 1 night in Mar 2023
Response from Hotel Management on Mar 6, 2023
Dear Dana, We always appreciate feedback from our guests to ensure we meet our high service standards. Therefore, we sincerely apologize for the issues you experienced during your stay. While we know this does not change your experience, we've shared your comments with our team to ensure a better experience for future guests. Thank you for staying with us, and we would love the opportunity to welcome you back to show you the outstanding hospitality you deserve. Sincerely,Hotel Management

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refrigerator made noise, needed extra pillows, but we didn't ask. Smelled pot smoking on our floor and the first floor.
Stayed 2 nights in Feb 2023
Response from Hotel Management on Feb 8, 2023
Dear Guest, Thank you for choosing our hotel for your recent visit to the city. We apologize for the issues you encountered in your suite with the refrigerator. Our maintenance team will be notified; thank you for bringing this to our attention. Our hotel policy prohibits smoking in certain areas of the property, so we appreciate you letting us know so we can address it appropriately. We hope to have you back for the outstanding stay you deserve.Sincerely,Hotel Management

2/10 Terrible

Michelle

Liked: Staff & service
Disliked: Cleanliness, room comfort
Never again due to ***hole smokers
Checkin girl was nice, then we got into the front hallway and elevator. Smelled like pot. Got off on our floor, smelled like cigarette smoke. Only reason we stayed was our room was ok. Till we crawled into bed. The brown blanket between the 2 sheets smelled like cigarette smoke. The icing on top of this awful stay was in the morning, our bathroom smelled like pot!!!!! I know its difficult for a hotel with no management or authority on site to enforce the no smoking policy, and sorry your cant do so, because we wont be staying there when we travel through.
Stayed 1 night in Jan 2023
Response from Hotel Management on Feb 13, 2023
Dear Michelle, Thank you for taking the time to give us feedback on your recent stay. Even though our guest rooms are smoke-free, we occasionally have violations of this rule, and we apologize for the inconvenience this caused. We appreciate you bringing this to our attention so we can address it immediately. We are grateful for the feedback and hope you will reconsider and stay with us again the next time you are in the area.Sincerely,Hotel Management

2/10 Terrible

John

6/10 Okay

Annie

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The bed was uncomfortable and too little. The shower head barely had water coming out.
Stayed 1 night in Dec 2022
Response from Hotel Management on Feb 13, 2023
Dear Annie, Thank you for staying at our hotel and for your candid feedback. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. Our front desk is always available and happy to make you as comfortable as possible. We continually work to improve our accommodations, and we appreciate you sharing your comments. We hope you will stay with us again; we are confident you will have the exceptional stay you deserve.Sincerely,Hotel Management

10/10 Excellent

Anthony

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022

10/10 Excellent

Corey, Lewisville

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
When we arrived the front desk clerk shutting down. A vehicle struck AT&T infrastructure, the had no phones, internet. Wireless devices were down to one bar and very slow data. I showed her my reservation confirmation and she let us check in the old fashion way. She was very polite, even upgraded our room for free.
Stayed 1 night in Sep 2022

10/10 Excellent

Shaketta

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star
Everything was very nice except our shower didn’t have a shower head and a cabinet was missing a drawer and the fridge wa skins of dirty on the side but other than that, everything else was great. I wouldn’t mind staying again. Everything was perfect.
Stayed 2 nights in Jul 2022

10/10 Excellent

Justin

Stayed 1 night in Jun 2022

10/10 Excellent

vince

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Brian -Guest Engagement Team - WoodSpring Suites on Jul 7, 2022
Thank you so much for your wonderful review, Vince! Please come back to see us again soon!

6/10 Okay

Jordan

Stayed 2 nights in Apr 2022

6/10 Okay

Chrishana

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet was nasty with dirty spots, the bed frame was bigger than the actual mattress. There were no bed pillows, there were no trash bins in the room. Also the cover on the bed didn’t have a good smell to them. The man at the front desk lied and said there weren’t any rooms until I showed him that online it say they had plenty. He just didn’t want to do the work and get me into the room. I had to book a room on my phone right then in order for him to give me a room
Stayed 1 night in Apr 2022
Response from Brian -Guest Engagement Team - WoodSpring Suites on May 12, 2022
Thank you for reviewing your stay with us, Chrishana. We are so sorry for the issues that you encountered during your stay with us. We pride ourselves on delivering an exceptionally clean stay that is full of great customer service. We hate to see that this was not your experience, and can assure you that we will revisit our standards and training to avoid this in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.

8/10 Good

Kierra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2022
Response from Brian -Guest Engagement Team - WoodSpring Suites on May 12, 2022
Thank you so much for rating your stay with us! We hope to see you again soon!

6/10 Okay

Heather

Stayed 1 night in Mar 2022

2/10 Terrible

Tony

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Floor hadn’t been swept. Mold in the shower. Rusty refrigerator. Bed was really small.
Stayed 1 night in Mar 2022
Response from Brian -Guest Engagement Team - WoodSpring Suites on Mar 11, 2022
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.

2/10 Terrible

Antonio

Liked: Staff & service
Disliked: Amenities
It was clean but the bed is too small I can't believe a hotel actually have bunk bed and small springs
Stayed 1 night in Mar 2022
Response from Brian -Guest Engagement Team - WoodSpring Suites on Mar 11, 2022
Thank you for taking the time to review your recent stay at our hotel, Antonio. I'm sorry we didn't get your recommendation and wish that our accommodations had better met your needs during this stay.

6/10 Okay

Meghan

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, room comfort
Not Clean
Room was not clean. No tables/countertops wiped off. And the floor was not swept or mopped. Toilet wasn’t clean. There was a hair left on the toilet seat. Attendant was very nice and tried to help, but the cleaning staff did barely anything. Hoping they at least changed the sheets. Who knows.
Stayed 1 night in Mar 2022
Response from Brian -Guest Engagement Team - WoodSpring Suites on Mar 11, 2022
Hello Meghan. Thank you for sharing your experience with us. We are happy that you were happy overall with your stay and appreciate your feedback on how we can improve. We do hope that you give us another opportunity to host you the next time your travels bring you this way.

6/10 Okay

Heather

Disliked: Cleanliness, amenities, property conditions & facilities
No garbage can in my room , not clean , no tv remote
Stayed 10 nights in Feb 2022
Response from Brian -Guest Engagement Team - WoodSpring Suites on Feb 24, 2022
We apologize that you did not enjoy your stay with us, Heather. Our team strives to provide our guests with excellent stays, and we are disappointed this was not the case for you. Thank you for being our guest and we wish you all the best in your travels.

4/10 Poor

Francessca

Disliked: Cleanliness, property conditions & facilities, room comfort
Sad
Was not clean
Stayed 1 night in Feb 2022
Response from Brian -Guest Engagement Team - WoodSpring Suites on Feb 24, 2022
Thank you for taking the time to review your stay with us, Francessca. We sincerely apologize for the issues that you experienced with the cleanliness, and will make sure that we communicate this concern with our housekeeping team for immediate action and resolve. We would love another chance to show you a much better experience the next time your travels bring you this way.

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2022
Response from -Sarah, Guest Engagement Team - WoodSpring Suites on Feb 16, 2022
Thank you for rating. We are so sorry for any issues that you experienced and hate to see the lower rating. We would love to have another opportunity to show you a much better experience the next time your travels bring you this way.

10/10 Excellent

Chrishana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
No access to plastic ware
Stayed 1 night in Feb 2022
Response from Brian -Guest Engagement Team - WoodSpring Suites on Feb 8, 2022
Thank you for your review, Chrishana. We appreciate the great rating, along with the feedback on how we can make your stay even better. We would love another chance to host you, and hope we get the opportunity the next time you are in the area.

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2022
Response from -Sarah, Guest Engagement Team - WoodSpring Suites on Jan 24, 2022
Thank you for this exceptional rating and letting us host you! We are so happy that our hard work and efforts were noticed! We can’t wait to host you again!

10/10 Excellent

Anita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2021
Response from -Brandon, Guest Engagement Team - WoodSpring Suite on Jan 7, 2022
Thank you so much for your wonderful rating, Anita! We would love to welcome you back the next time your travels bring you this way!

2/10 Terrible

Ruth

Traveled with family
Disliked: Cleanliness, property conditions & facilities
This place is basically an apartment complex. The bedspread had cigarette burns and stains on it. The blanket was gross. The toilet paper holder was broken and the tank on the toilet bowl wasn't even the size of the toilet. This place shouldn't be rented as a motel. We didn't even spend the night. We walked into the room and walked right back out and left the premises. I am sure no management person would want any family member staying there. Discussing that they take your money under these circumstances.
Stayed 1 night in Dec 2021
Response from -Sarah, Guest Engagement Team - WoodSpring Suites on Dec 8, 2021
We appreciate you for sharing the details of your stay with us, Ruth. This is in no way the type of feedback that we want to read. We always want your time with us to be full of comfort and peace in a super clean environment. Seeing that this is not what we delivered is more than disappointing and we can assure that we take this feedback seriously. We will be addressing these concerns with our team to avoid them with any of our future guests. We are sorry for the impact that this had on your visit, but we do hope that your future travels are wonderful ones.

10/10 Excellent

Anita

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2021
Response from -Sarah, Guest Engagement Team - WoodSpring Suites on Oct 5, 2021
Thank you for taking the time to rate your stay, Anita. We are thrilled to see that you enjoyed such a pleasant stay at our clean and spacious suites! Please come back to see us again the next time you are in the area!

8/10 Good

Mary

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2Thumbs Up
Just shared one night , but it was nice
Stayed 1 night in Sep 2021
Response from -Claire, Guest Engagement Team - WoodSpring Suites on Sep 21, 2021
Thank you for your feedback and rating, Mary. We are so happy that you enjoyed your short time with us. We would love to have you back the next time you come this way!

2/10 Terrible

julie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beware of cockroaches.
There’s one of ‘em.
Stayed 1 night in Aug 2021
Response from -Brandon, Guest Engagement Team - WoodSpring Suite on Aug 31, 2021
Hello Julie. Thank you for taking the time to rate your stay with us. We can't tell you how troubling it is to see that you experienced issues with the overall cleanliness of your room and pest sightings. This is never the experience that we want to create, and are so sorry for any inconvenience that this caused. Your feedback shows us the areas that deserve our attention and we will make sure that we improve in these areas for all our future guests. Thank you for allowing us to host you and we wish you all the best in your future travels.

4/10 Poor

robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't stay here
The walls had grease on them,shower didn't work bathroom door had holes on both sides
Stayed 1 night in Aug 2021
Response from -Brandon, Guest Engagement Team - WoodSpring Suite on Aug 26, 2021
Thank you for candid and detailed feedback, Robert. We are so disheartened to see that you experienced issues with cleanliness during your time with us. Our team goes through a rigorous cleaning schedule and we are disappointed to see that this was not your experience. As a valued guest we appreciate you highlighting the areas that we can improve upon. All the best in your future travels.

6/10 Okay

Alexis

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I’M NOT USE TO HOTELS LIKE THIS !!!
The experience was horrible! First, the hotel rooms look like an old dormitory. The toilet was coming out of the floor and it look like they tried to repair instead of replacing it. The key to my room stopped working for some odd reason after being gone only 3 hours but it worked to get inside the hotel. On top of that, the person at the front desk was NEVER there so I had to wait for 30 minutes to check in and reactivate my key. Also, the entire hotel smelled like cigarettes! WORST EXPERIENCE EVER.
Stayed 1 night in Aug 2021
Response from -Brandon, Guest Engagement Team - WoodSpring Suite on Aug 16, 2021
Hello Alexis. Thank you for taking the time to review your stay. We value the opinions of our guests and are so sorry for the issues you experienced with the key and other maintenance concerns. We also apologize for the problems you encountered while trying to reach someone at the front desk. We will make sure that we address these concerns with our team directly for immediate action and resolve.

6/10 Okay

Derrick

Business traveler
Stayed 5 nights in Jul 2021
Response from -Claire, Guest Engagement Team - WoodSpring Suites on Jul 29, 2021
Thank you for being our guest and letting us provide you with an overall comfortable stay. We hope that our hotel was able to meet your needs during your stay.

8/10 Good

Verified traveler

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service
The property was clean and the staff was very friendly. The place itself was clean but their were just certain small discrepancies, for instance one night during our stay the fire alarm went off twice during the night. Other than that there were not major issues.
Stayed 4 nights in Jul 2021
Response from -Brandon, Guest Engagement Team - WoodSpring Suite on Jul 8, 2021
Thank you for sharing your experience as we truly value the opinions of our guests. We are so happy that your overall stay was a great one and appreciate your feedback on how it could have been better. We do hope we have another chance to show you an exceptional experience and wish you all the best in your future travels.

4/10 Poor

Verified traveler

Traveled with family and small children, Business traveler
Disliked: Cleanliness, staff & service, amenities
Upon arrival the manager told us that he didn’t have a room for us at all even though I had an email confirmation showing that I had paid for a room and received no money back from him nor Expedia!
Stayed 1 night in Jun 2021
Response from -Brian, Guest Engagement Team - WoodSpring Suites on Jun 29, 2021
Oh no --- I’m so sorry a room was not available. That was not the first impression we were aiming for and we are so disappointed to hear that you got a bad impression of our hotel before you even got to stay with us! I apologize for the great inconvenience this caused you and for the bad impression it left you with. Best Wishes in all your future travels.

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The linen was clean. Floor needed sweeping and mopping. Counters and fridge were not cleaned. Didn’t use fridge. But good thing i brought my disinfectant wipes and things. It wasn’t too bad but it definitely could’ve been cleaned better. It was eye sight uncleanliness... But the service was great. They were very nice.
Stayed 3 nights in Jun 2021
Response from Shannon, Guest Engagement Team - WoodSpring Suites on Jun 8, 2021
Thank you for your review. We can't tell you how disappointed we are to see that you experienced these issues and apologize for the impact that they had on your stay. We take cleanliness very seriously and we can assure you that we will address these concerns with our housekeeping and front desk team. We are so sorry that we failed to satisfy your expectations and hope that all your future travels are wonderful ones.

4/10 Poor

Verified traveler

Disliked: Cleanliness, amenities, property conditions & facilities
Old and dirty
Stayed 1 night in May 2021
Response from -Claire, Guest Engagement Team - WoodSpring Suites on Jun 1, 2021
We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.

4/10 Poor

Verified traveler

Traveled with partner
Disliked: Amenities, property conditions & facilities
The room i stayed in was run down... Had a cot instead of a real bed... Stale smelling
Stayed 1 night in Feb 2021
Response from -Brian, Guest Engagement Team - WoodSpring Suites on Feb 19, 2021
Thank you for your review. We are disappointed to see that you did not enjoy your time with us. Thank you for letting us know the areas that we can improve for all our future guests.

4/10 Poor

Verified traveler

Traveled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I did not like the size of the bed and the emptiness of the room. My room needed toiletries and other things .
Stayed 1 night in Jan 2021
Response from -Claire, Guest Engagement Team - WoodSpring Suites on Feb 1, 2021
Thank you for your review. We apologize that you did not enjoy your overall stay with us due to the issues with the bed and amenity offerings. Since we are more of an extended stay, we offer limited amenities so that the guests can customize their experience in order to keep our rates super low and affordable. We are so sorry that this did not satisfy your expectations and will use your feedback to help us improve. We do hope that all you future travels are wonderful ones.

6/10 Okay

Nicole

The hotel is just okay. Did not care
Stayed 1 night in Jan 2021
Response from -Claire, Guest Engagement Team - WoodSpring Suites on Feb 1, 2021
Thank you for your comments, Nicole. We are terribly sorry that you did not enjoy a WOW experience. We would love to welcome you back to show you our improvements. Thank you for allowing us to host you and we wish you all the best in your future travels.

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2020
Response from -Brandon, Guest Engagement Team - WoodSpring Suite on Dec 1, 2020
Thank you for the good rating and for staying here with us. We hope to see you again the next time your travels bring you to the area.

2/10 Terrible

Mariska

Business traveler
Liked: Property conditions & facilities
Disliked: Staff & service, room comfort
Horrible
Horrible stay. I've stayed at 100+ hotels and this one is the worst. No customer service and literally NOTHING comes with the room. No towels coffee pot ect. THEY MAKE YOU TAKE OUT YOUR OWN TRASH. would never stay again.
Stayed 7 nights in Nov 2020
Response from -Claire, Guest Engagement Team - WoodSpring Suites on Dec 1, 2020
Thank you for this valuable feedback, Mariska. I'm so very sorry that you were not expecting our unique amenity offerings --- that guests pay only for the amenities they want to use (like daily cleaning, linen changes, cookware). It would be a bit shocking if you weren't expecting this and we're so sorry we disappointed you. I did double check our website and the information is listed. To find it, scroll to the bottom to read all the FAQs or once on the specific hotel's page, from the Hotel Info tab, click 'Show More' at the end of the introductory paragraph for a full listing of specifics, including fees and links to even more information like ‘Additional Kitchen Items’. I'm so sorry you were not aware of our unique amenity offerings before you arrived. Thank you for sharing your review and best wishes in your future travels.

2/10 Terrible

Jay

Disliked: Cleanliness, amenities, property conditions & facilities
The only thing I liked was the outside of the hotel and the customer service of the front desk clerk. I did not like that the room did not reflect what was shown online. It had a stale odor, dirty sheets, no tissue in bathroom, and the tub was a tinted color.
Stayed 2 nights in Oct 2020
Response from -Claire, Guest Engagement Team - WoodSpring Suites on Nov 6, 2020
Thank you so much for taking the time to review your stay, Paul. We are so sorry for the many issues that you experienced with the overall cleanliness of the room and linens, unpleasant odors and toiletries, Jay. This is in no way the high level of customer service and hospitality that we intended for you, and we can't apologize for leaving you with such a negative impression of our hotel. We can assure you that we will address these important matters with our entire hotel staff for immediate action and resolve. We apologize for any inconvenience that was caused and look forward to improving in these areas for all our future guests. We wish you all the best in your future travels.

8/10 Good

Donsha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020
Response from Brandon, Guest Engagement Team, WoodSpring Suites on Aug 28, 2020
We are so happy that you enjoyed your time at our hotel, Donsha. Thank you for choosing WoodSpring Suites!

2/10 Terrible

Rashad

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Brandon, Guest Engagement Team, WoodSpring Suites on Aug 28, 2020
We are so sorry that you did not enjoy your time with us, Rashad. Thank you for taking the time to rate your stay.

10/10 Excellent

Diamond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020
Response from Brandon, Guest Engagement Team, WoodSpring Suites on Jun 17, 2020
Thank you for taking the time to review your stay at our hotel, Diamond. We are overjoyed to see that your stay was exceptional! Thank you so much for allowing WoodSpring Suites to host you and we hope that we see you again the next time your travels bring you to the area!

6/10 Okay

Lu

Traveled with family
Disliked: Cleanliness, amenities
You get what you psy for....bathroom tub was nasty. There wasn't a shower curtain. You only get new linens if you pay extra. The furniture is very outdated!
Stayed 14 nights in Apr 2020
Response from Brandon, Guest Engagement Team, WoodSpring Suites on Jun 17, 2020
Thank you for your detailed review of your stay, Lu. We are so sorry that your first experience with us was not the clean, comfortable and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve