Lobby

Reviews of Aloft Jacksonville Airport

3 out of 5
Aloft Jacksonville Airport
751 Skymarks Dr, Jacksonville, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 349 out of 592 reviews" "
Rating 8 - Good. 139 out of 592 reviews" "
Rating 6 - Okay. 49 out of 592 reviews" "
Rating 4 - Poor. 27 out of 592 reviews" "
Rating 2 - Terrible. 28 out of 592 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Nicolaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is clean and rooms are spacious and comfortable. Short stay but front desk manager was extremely unfazed and accomodating. I didn't like the shuttle pick up experience at 2 am. They asked me to wait in area 6 for the shuttle. The shuttle instead stopped at area 5 to help some male pilots who were standing there smoking. I'm glad I had the presence of mind to walk over there and confirm it was the ALOFT shuttle. His explanation? He didn't want to leave those guys standing there. Right. Wouldn't do to have those poor guys inconvenienced. I'm just a disabled black female alone in the dark at 2 am waiting in the designated area for shuttle pick up. Aside from that all good.
Stayed 1 night in Mar 2024

10/10 Excellent

MILLER,

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fantastic.
Stayed 3 nights in Mar 2024

10/10 Excellent

Vishal, Tallahassee

Disliked: Cleanliness
Stayed 2 nights in Mar 2024

10/10 Excellent

christine

Traveled with partner
Liked: Property conditions & facilities
Everyone was super friendly. We definitely will be back.
Stayed 1 night in Mar 2024

10/10 Excellent

Patricia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property and friendly staff. Very convenient to many restaurants and shopping.
Stayed 3 nights in Mar 2024

8/10 Good

Kacey, Mapleton

Traveled with family
Liked: Cleanliness, staff & service, amenities
Nice place, no hot water though, was a bit of an issue.
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great very professional and friendly
Stayed 1 night in Feb 2024

10/10 Excellent

Mark

Stayed 3 nights in Feb 2024

8/10 Good

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Good place to stay
Stayed 3 nights in Feb 2024

6/10 Okay

William

Liked: Staff & service
Disliked: Property conditions & facilities
Had issues with water damage on the flooring in the bathroom - glue down vinyl was coming up. Called the front desk to have them come up to take a look at the flooring, no one came up. After coming back into the hotel after going to dinner hours after this, Katelyn (spelling) was very lovely and informed me no one was able to come up but many rooms are having this issue. I also find problem with the vessel sink in the vanity area - looks good but very impractical since it causes water splashing and mess.
Stayed 2 nights in Jan 2024

10/10 Excellent

Joseph

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Kennedy S. on Jan 23, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us at the Aloft Jacksonville Airport hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Kennedy Sherman on Jan 1, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us at the Aloft Jacksonville Airport hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Julie

Stayed 1 night in Dec 2023
Response from Kennedy Sherman on Jan 21, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us at the Aloft Jacksonville Airport hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

ROBERT, Chesapeake

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Small but well equipped and clean room. Staff, especially Chris, friendly and willing to help.
Response from Kennedy Sherman on Dec 24, 2023
Thank you for taking the time to let us know about your stay with us at the Aloft Jacksonville Airport hotel. It is always encouraging when we receive positive feedback from those who matter most - you! I have shared your message with Chris, as well as the rest of our team. Again, thank you for staying with us at the Aloft Jacksonville Airport hotel.We hope to see you soon!

10/10 Excellent

Darren

Stayed 1 night in Dec 2023
Response from Kennedy Sherman on Dec 24, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us at the Aloft Jacksonville Airport hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

lesley

Stayed 2 nights in Dec 2023
Response from Kennedy Sherman on Jan 10, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience at the Aloft Jacksonville Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Sneha

Stayed 4 nights in Dec 2023
Response from Kennedy Sherman on Dec 21, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us at the Aloft Jacksonville Airport hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Larry

Stayed 1 night in Dec 2023
Response from Kennedy Sherman on Jan 10, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your experience at the Aloft Jacksonville Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

4/10 Poor

Nicola, Stafford

Stayed 1 night in Dec 2023
Response from Kennedy Sherman on Dec 21, 2023
We are sorry to hear you did not enjoy your stay with us. I appreciate you bringing it to our attention. I will share your message with the entire leadership team.Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us.

2/10 Terrible

Marija

Liked: Property conditions & facilities
Disliked: Staff & service
Worst possible check in experience. We spent a night here on our way to another destination. In addition to not having room type or bad type we booked (that was showing available on Expedia) receptionist made things worse with her comment - what did you expect to get at 10pm She was rude and unprofessional from start to finish
Stayed 1 night in Dec 2023
Response from Kennedy Sherman on Dec 14, 2023
Dear Valued Guest,We are sorry to hear about your experience during the check-in process. Unfortunately at the time your reservation was made, we were already sold out of your room type. Typically, third party reservation websites are slower to update the hotel's availability causing issues like this. Again, we are so sorry you had this experience.

4/10 Poor

Kiley

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Changed my room stating they were overbooked.

10/10 Excellent

Charleen

Stayed 1 night in Sep 2023
Response from Kennedy Sherman on Jan 1, 2024
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us at the Aloft Jacksonville Airport hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is nice, modern, and clean!
Stayed 1 night in Dec 2023
Response from Kennedy Sherman on Dec 14, 2023
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us at the Aloft Jacksonville Airport hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.

8/10 Good

Kim

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern design was kool and unique. It’s my first time and I was pleased. I prefer the handicap room tho bc it’s wider.
Stayed 1 night in Dec 2023
Response from Kennedy Sherman on Dec 14, 2023
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us at the Aloft Jacksonville Airport hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Jennifer

Stayed 2 nights in Nov 2023
Response from Kennedy Sherman on Jan 1, 2024
I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your experience during your stay with us has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

6/10 Okay

Mario

Stayed 1 night in Nov 2023
Response from Kennedy Sherman on Dec 5, 2023
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us at the Aloft Jacksonville Airport hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

2/10 Terrible

Michael

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Ant infestation in room
Stayed 1 night in Nov 2023
Response from Kennedy Sherman on Dec 4, 2023
Dear Valued Guest,Thank you for taking the time to give us feedback about your stay with us at the Aloft Jacksonville Airport hotel. We are sorry to hear you had an ant infestation in the first room you had checked into. My front desk agent let us know that they were able to move you rooms immediately after we were notified about this problem so we could call our extermination team to investigate this issue. We are sorry to hear that this made your stay unsatisfactory. We hope the next time you are in the are, you give us a second chance to ensure an exception experience here at the Aloft Jacksonville Airport hotel.

8/10 Good

Jeanmarie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I loved the walk in shower but the bed was not comfortable plus pillows were way too soft and lacked stuffing. There was only two bath towels and two wash cloths not enough for two people. Also prices were really steep for the snack area. Staff was awesome and very friendly!
Stayed 3 nights in Nov 2023
Response from Kennedy Sherman on Dec 4, 2023
Dear Valued Guest, On behalf of the entire hotel team, I want to thank you for sharing about your stay with us at the Aloft Jacksonville Airport hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. I have also shared your concerns about the beds, pillows, and amount of amenities in your room with the Housekeeping Leadership team. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Kim

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kennedy Sherman on Dec 21, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us at the Aloft Jacksonville Airport hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Kennedy Sherman on Dec 21, 2023
On behalf of the entire hotel team, I want to thank you for sharing about your stay with us at the Aloft Jacksonville Airport hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Sophia

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a breeze, the staff was very nice. Lots of options for meals and shopping in the area right around the hotel.
Stayed 1 night in Nov 2023
Response from Kennedy Sherman on Nov 25, 2023
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us at the Aloft Jacksonville Airport hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!

6/10 Okay

Dustin

Traveled with family and small children
Disliked: Amenities, property conditions & facilities
We stayed for the holidays due to staying here a few years back for our wedding. The hotel hasn't been updated since. Elevator buttons loose, stains, bathroom sliding door track was not secured causing my son to cut his finger, mattress itself was in poor looking condition but comfortable, no trash bags, $4 muffins, etc. Staff was trained to be courteous but no authenticity. Basically, disappointed with our stay and won't be back - the hotel just needs to be repaired instead of bandaids on the issues.
Stayed 2 nights in Nov 2023
Response from Kennedy Sherman on Nov 25, 2023
Dear Valued Guest,Thank you for taking the time to let us know about your recent stay with us. We are sorry to hear that we did not meet your standards during this stay. Your feedback is very important to us and I have shared these issues with our Guest Services and Engineering leadership teams. Again, thank you for choosing the Aloft Jacksonville Airport hotel.

10/10 Excellent

Vimary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Aloft
Smells good, decoration, easy check in, cleanliness, modern! Happy Place!
Stayed 1 night in Nov 2023
Response from Kennedy Sherman on Nov 25, 2023
Dear Valued Guest,Thank you for staying with us at the Aloft Jacksonville Airport hotel! It is always encouraging when receiving positive feedback from those who matter most - you! We are glad you enjoyed your stay with us. We look forward to seeing you the next time you are in Jacksonville, Florida!

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kennedy Sherman on Nov 25, 2023
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us at the Aloft Jacksonville Airport hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Guadalupe

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2023
Response from Kennedy Sherman on Nov 20, 2023
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us at the Aloft Jacksonville Airport hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Kennedy Sherman on Nov 20, 2023
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us at the Aloft Jacksonville Airport hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Dani

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel
Everything about my stay was perfect. Very friendly staff. Welcoming atmosphere. Clean room. Comfy bed. Note to ALL hotel guests: please don’t slam doors or be loud in hallways at night.
Stayed 1 night in Nov 2023
Response from Kennedy Sherman on Nov 16, 2023
Dear Valued Guest, Thank you for taking the time to let us know about the experience you had while staying with us at the Aloft Jacksonville Airport Hotel. Your feedback has been shared with the entire team. We are sorry to hear that the guests around you were slamming doors. I will let my engineering team know about this issue and see if there is anything to do to make the doors close quieter. We look forward to seeing you again on your next trip to Jacksonville, Florida!

10/10 Excellent

April

Stayed 1 night in Nov 2023
Response from Kennedy Sherman on Dec 5, 2023
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us at the Aloft Jacksonville Airport hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Jamal

Stayed 1 night in Nov 2023
Response from Kennedy Sherman on Dec 5, 2023
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us at the Aloft Jacksonville Airport hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Bob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Kennedy Sherman on Nov 16, 2023
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us at the Aloft Jacksonville Airport hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Bernard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool Vibe
Always love to stay at this Hotel when in Jacksonville. Friendly staff clean rooms and a cool vibe
Stayed 1 night in Nov 2023
Response from Kennedy Sherman on Nov 12, 2023
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us at the Aloft Jacksonville Airport hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon

10/10 Excellent

Carolina

Liked: Cleanliness, amenities, property conditions & facilities
Nice
Stayed 1 night in Nov 2023
Response from Kennedy Sherman on Nov 11, 2023
Dear Valued Gest,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us at the Aloft Jacksonville Airport hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, property conditions & facilities
great price for a nice, clean hotel and very dog friendly is the best part
Stayed 1 night in Nov 2023
Response from Kennedy Sherman on Nov 11, 2023
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us at the Aloft Jacksonville Airport hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Farah, Stuttgart

Stayed 1 night in Nov 2023
Response from Kennedy Sherman on Dec 4, 2023
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us at the Aloft Jacksonville Airport hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Excellent

Bonita

Liked: Cleanliness, staff & service, property conditions & facilities
We were there for only overnight but easy check in and helpful staff. The only recommendation I would make would be to add grab bars in the shower. First time staying at an Aloft Hotel but won’t be my last.
Stayed 1 night in Nov 2023
Response from Kennedy Sherman on Nov 7, 2023
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your wonderful experience with us at the Aloft Jacksonville Airport hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Rayson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Kennedy Sherman on Nov 7, 2023
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your wonderful experience with us at the Aloft Jacksonville Airport hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with entire management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

8/10 Good

Kellie

Traveled with family
Liked: Amenities
The air conditioner had a constant rattle when running. Otherwise, was a nice experience.
Stayed 1 night in Oct 2023
Response from Kennedy Sherman on Nov 7, 2023
Dear Valued Guest, On behalf of the entire hotel team, I want to thank you for sharing about your wonderful experience with us at the Aloft Jacksonville Airport hotel.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! We are sorry to hear about your air conditioning issue; we will mention this to our Engineering team. Your feedback has been shared with entire management team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Okay

Sophia

Disliked: Cleanliness
Ok place but will not stay again
Stayed 2 nights in Oct 2023
Response from Kennedy Sherman on Oct 30, 2023
Dear Valued Guest,Dear Valued Guest,Thank you for taking the time to let us know about your experience while staying with us. Your experience during your stay with us is below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the Guest Services leadership team to ensure the necessary guidelines are in place and reviewed to prevent these issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Sylvia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a nice stay . 1st floor a little noisy with people coming in and out and door slams each time .Very convenient for food , airport and shopping. Would stay again.just, not the 1st floor.
Stayed 2 nights in Oct 2023
Response from Kennedy Sherman on Oct 30, 2023
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us at Aloft Jacksonville Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Please let us know the next time you are in the area so we can ensure you a room on a higher floor. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon!

10/10 Excellent

Walter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and accommodations. Staff were friendly and attentive. Really enjoyed our stay.
Stayed 1 night in Oct 2023
Response from Kennedy Sherman on Oct 23, 2023
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your stay with us at Aloft Jacksonville Airport.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.