Ratings based on 224 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
94% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
5 out of 5
Recommended
for Everyone
by A verified traveler from GA

Love,love,love!!

Posted Jul 29, 2014
Our stay at Aloft Jacksonville was GREAT!! Check in was speedy, our room was small but just right for me and my husband. The staff was so polite and ready to answer any questions. Perfect location too. We will be back!
5 out of 5
Recommended
for Couples
by A verified traveler

Posted Jul 29, 2014
Great location!!!!! Clean beautiful property! Will stay here whenever I am in town.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York, NY

Excellent Stay

Posted Jul 28, 2014
Pros: This hotel is located in a very nice area of Jacksonville. The hotel is modern and beautiful. Rooms are wonderful. Housekeeping is on point every day.
Cons: Breakfast should be complimentary. There is a cafe on site, however you are charged for everything. Maybe more amenities for children.
Location: Just about all amenities are literally outside the front entrance of the hotel.
Beautiful modern hotel. Overall experience was great!
4 out of 5
Recommended
for Everyone
by A verified traveler from Pensacola, FL

2-night weekend stay

Posted Jul 23, 2014
Pros: Location, modern feel, cleanliness....did I mention comfortable beds. Very reasonable prices.
Cons: Room size could be a tad bit larger, but I guess it makes up for that with queen size beds
Location: Great sushi place and Starbucks right across the parking lot. Movie theater right across the street. Would definitely stay here again.
Very modern facility with very clean and comfortable rooms. Double bed room with 2 queen beds. Very comfortable and clean beds. Easy parking.
4 out of 5
Recommended
for Everyone
by A verified traveler from Palm Coast fl

Fun hotel close to shopping and food

Posted Jul 15, 2014
My daughter and I were planning a shopping getaway in Town Center on way to Amelia Island. Could not have chosen a better hotel/location for this day
4 out of 5
Recommended
for Everyone
by A verified traveler from TN

Great Hotel

Posted Jul 8, 2014
I was kind of skeptical wondering if the hotel would really look like the pictures but it actually does! This is a very modern hotel kind of an industrial look to it. The bed was very comfortable but you echo a lot in the hallways you could really other guests from their rooms. The hotel staff was amazing they were all really sweet. We thought they served free breakfast but you have to pay for that and its kind of pricey. They have an awesome infinity pool with a pretty view that was also heated and clean. Overall we loved the hotel, we would definitely stay again, but if you are used to traditional hotels and don't want a change you may not really appreciate the modern aspects.
5 out of 5
Recommended
for Everyone
by A verified traveler

Nice Peaceful Location

Posted Jun 23, 2014
Pros: The modern Decor and the staff.
Cons: Nothing that I can think of.....maybe a restaurant attached, but Seven Bridges was right across the street and was excellent.
Location: Seven Bridges is great food and right across the street. You are about 12 miles from the beach and 10 miles from Everbank.
The hotel had the most amazing front desk staff that I have ever had in a hotel stay. They were super friendly and were always in a great mood. They were very welcoming and acccommodating during our stay at the hotel.
Comment from Hotel Management
Jun 30, 2014 by Scott, Hotel Management
Thank you for the kind comments.
2 out of 5
by Michael from Miramar,Fl

Unfortunate experience

Posted Jun 11, 2014
Pros: Facilities are nice, rooms are comfortable and clean when we arrived.
Cons: Relationship with Expedia as they claim Expedia is the issue.
Booked 3 rooms to accommodate 7 adults. Booked through Expedia two months in advance, paid and received confirmation for 1 room with a king bed and 2 rooms with 2 queens. Arrived at hotel for check-in, but were informed only had 3 rooms available with king beds. We were offered a twin inflatable mattress to be added to one of the rooms, or our money back. Staff claimed to have this issue with Expedia all the time and that we would have to deal with Expedia. After checking availability in nearby hotels, we took the inflatable mattress option. Next morning maid service knocked at 9:00AM on Saturday,we were still getting ready so requested later service. Rooms were never done, when we brought this to the attention of the front desk, they apologized. Further research showed we had "refused" maid service. This was incorrect, we requested later service. Nice facilities, location is close to many restaurants,etc. hotel concept is interesting. Hotel had come recommended by our daughter who had stayed at the Tallahassee location. Probably just a bad experience for us, but multiple issues. I am 57 years old and have never felt the need to write a review and I am not usually a complainer. However this was frustrating and I feel they did little to ease our problems. At least one other person was on the phone with similar issues.
Comment from Hotel Management
Jun 30, 2014 by Scott, Hotel Management
Thank you for taking the time to share your experience. Even difficult feedback like this is important to our success. We are struggling with Expedia and they have been of little help to ensure your bed type requests are communicated to us. We know this is important and we are working with Expedia to ensure all requests are communicated in the future.
5 out of 5
Recommended
for Everyone
by A verified traveler

Terrific Hotel. 15mi from beach or city

Posted Jun 9, 2014
Stayed a few nights during USA soccer game. Wonderful hotel & staff. Clean, fresh and quite. Nice pool, right next to Starbucks and restaurants.
Comment from Hotel Management
Jun 30, 2014 by Scott, Hotel Management
Thank you for the kind comments. Yes, we have a terrific location. We are centrally located to all of Jacksonville's best features and we have the Town Center just a mile or so away. Fine dining, great shopping and all that Jacksonville has to offer just a few minutes away.
5 out of 5
Recommended
for Everyone
by Rose from California

Good experience -

Posted May 28, 2014
Pros: Service- very proffessional
Cons: Nothing
Location: There are nearby things to see and eat within walking distance
Everyone was very proffessional and helpful. I loved the shuttle and the opportunities to get to places. I reccomend this place to everyone.
Comment from Hotel Management
Jun 6, 2014 by Scott, Hotel Management
Thank you for taking the time to tell us about your stay. I'm glad that we were able to assist you with shuttle services. I look forward to seeing you again.